How did your relationship with the vendor evolve?
It worked really well from the beginning. They knew what they were doing and were quite transparent about it, so we had no disagreements.
How did Bryton address the challenges that arose?
There were no major challenges/disagreements. Maybe most mentionable is that we were quite specific how we wanted the website to look - so they offered us 3 different designs/outlooks to choose from and then developed the website on the basis of the chosen one.
Describe the impact this engagement has had on your business.
Definitely more visitors on the site, even though we don’t use paid ads - just the traffic from SEO, which is amazing. In addition, I get less calls about general things because many of the easy questions are now answered on the site.
Before, the webpage did not have contact form, so all of the mails were sent directly; whereas now most of the queries come from the contact form. It is hard to tell but I guess that makes the contacting easier for the customers, and increases the amount of queries.
How was project management handled?
They had a project manager, who sent me a proposal, which included a description about the work they will be doing, how it is done, how much hours, price and everything else useful.
Project manager was also responsible for everything. Basically, the work was divided into 5 steps and we worked step by step until we got the result. In every step, I had the possibility to ask for a revision.
Is there anything that the vendor did well or that you would consider a strength?
I think the delivery speed was amazing and their professionalism was great. Everything was written down to the proposal and there were no verbal promises.
In what specific areas can they improve?
Maybe their initial descriptions about the project could have been simpler because I don’t know much about the technical stuff, but they explained everything and promised in the future to keep it simple.
What advice do you have for clients with similar needs to yours?
I think the team at the Bryton agency are definitely the kind of people you would like to work with. Input from the client is also important when making a website. Describe your needs precisely, provide them with photos, information about your company etc, and then you will get the best possible result.
With encouraging feedback from partners and new clients, internal stakeholders are pleased with Bryton’s work. The site runs well and fulfills their project expectations. While the team could adjust some of their communication channels, they were overall an effective, successful partner.