BroSolutions

BACKGROUND

Please describe your company and position.

I am the CEO of EverREST

Describe what your company does in a single sentence.

EverREST is a Salesforce consulting and implementation company helping businesses improve their CRM, sales, and operational processes through Salesforce. I was responsible for overseeing the Salesforce implementation for the client and coordinating the technical integration between Salesforce and their existing e-commerce platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BroSolutions to accomplish?

• We were implementing Salesforce for a client that operates a Magento 2 e-commerce store
• As the project progressed, we needed Magento expertise to properly integrate the store with Salesforce and make sure customer, order, and other e-commerce data could be exchanged reliably between the two systems.
• Since Magento is not our core area of expertise, we brought in BroSolutions to handle the Magento side of the integration and support us with the technical architecture.

SOLUTION

How did you find BroSolutions?

Referral

Why did you select BroSolutions over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from BroSolutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BroSolutions first reviewed the client's Magento setup and worked with our Salesforce team to define how data should move between the two platforms. 

The project included: 
Reviewing the existing Magento 2 architecture and relevant customizations 
Defining the integration approach between Magento and Salesforce 
Mapping customer, order, product, and related e-commerce data 
Developing the required Magento-side integration functionality 1
Working with Magento APIs and supporting API communication with Salesforce 
Handling Magento-specific business logic and data transformations 
Supporting synchronization and error-handling scenarios 
Testing the integration together with our Salesforce team 
Troubleshooting issues during implementation and QA 
Supporting the final deployment and stabilization of the integration 

The main technologies included Magento 2, PHP, REST APIs, Salesforce, and custom API-based integrations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The main result was that we were able to deliver the Salesforce integration without having to build Magento expertise internally. BroSolutions took responsibility for the Magento side and worked directly with our Salesforce team, which made the implementation much easier to coordinate. The integration allowed the required e-commerce data to move between Magento and Salesforce and gave the client a more connected view of their customer and sales processes. It also allowed our team to stay focused on Salesforce while relying on BroSolutions for Magento-specific development and technical decisions

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The cooperation was straightforward and flexible. Our teams communicated directly through Slack/email and regular calls when technical discussions were needed. Tasks and integration requirements were coordinated between both development teams. BroSolutions was responsive when questions came up and was comfortable working as part of a larger project where responsibilities were divided between different technical teams. The work was delivered according to the agreed project stages, including development, joint testing, fixes, and deployment.

What was your primary form of communication with BroSolutions?

Virtual Meeting

What did you find most impressive or unique about this company?

What we appreciated most was their depth of Magento knowledge and their ability to work effectively with another technical team. We didn't need to explain the Salesforce side in Adobe Commerce terms or manage their work in detail. We could define the integration requirements together, agree on the responsibilities of each system, and let them take ownership of the Magento side. That made them feel more like a technical partner than an external development resource

Are there any areas for improvement or something BroSolutions could have done differently?

Overall, the cooperation went well. One area that could be improved would be providing more detailed technical documentation for some of the Magento-specific integration logic. This would make future maintenance easier for teams that may not have the same level of Magento experience

BACKGROUND

Please describe your company and position.

I am the Owner of QUIFF.ro

Describe what your company does in a single sentence.

Ecommerce

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BroSolutions to accomplish?

• Magento 1.8 to OpenMage 20

SOLUTION

How did you find BroSolutions?

Online Search

Why did you select BroSolutions over others?

• High ratings
• Other

How many teammates from BroSolutions were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

BroSolutions handled the migration of my e-commerce site from Magento 1.8.1 to OpenMage 20.14.0, ensuring compatibility with PHP 8.1 and addressing security updates. The scope included planning, testing, and deployment. They promptly resolved all discovered issues. Key deliverables were a fully functional site with minimal downtime and confirmed availability for future support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The site successfully went live with all issues resolved, ensuring smooth operation. Downtime was minimal during migration, and the site has been stable since launch.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BroSolutions managed the project professionally, with clear communication throughout. The live testing phase extended slightly beyond the estimated period. They responded quickly to my needs, resolving issues promptly and ensuring my concerns were addressed.

What was your primary form of communication with BroSolutions?

Email or Messaging App

What did you find most impressive or unique about this company?

What I appreciated most was the clear communication throughout all migration phases, with Alex as my main point of contact, ensuring everything stayed on track.
BroSolutions also confirmed their availability for future support or enhancements, which gives me confidence as I plan further improvements to my site.

Are there any areas for improvement or something BroSolutions could have done differently?

The initial estimate of 7 days for live testing was slightly optimistic, as it took a bit longer to resolve all issues. A more accurate timeline upfront would have been helpful, but overall, their support was excellent.

BACKGROUND

Please describe your company and position.

I am a Director of Amigard GmbH

Describe what your company does in a single sentence.

Our company produces and sells a range of veterinary pharmaceuticals, with manufacturing based in Sweden.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BroSolutions to accomplish?

• We hired BroSolutions to maintain and enhance our Magento 1 websites, ensuring they remain secure, functional, and capable of meeting our evolving business needs despite the platform's outdated status.

SOLUTION

How did you find BroSolutions?

Referral

Why did you select BroSolutions over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

BroSolutions has been responsible for a comprehensive range of tasks to maintain and optimize our Magento 1 websites. Their scope includes regular site maintenance, troubleshooting, and implementing custom developments to support our unique business requirements. Key deliverables have included security patches, performance optimizations, compatibility updates for third-party modules, and custom solutions to enhance user experience. They’ve also provided ongoing support to ensure our platform continues to operate smoothly despite Magento 1 no longer receiving official updates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thanks to BroSolutions' expertise, we have achieved consistent uptime, enhanced site performance, and a secure online environment for our customers. Notably, they've enabled us to maintain full functionality on Magento 1 without compromising on security or user experience, resulting in uninterrupted sales and stable traffic metrics. Additionally, their custom solutions have improved our site’s load times and streamlined our backend processes, contributing to overall operational efficiency

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BroSolutions' project management has been outstanding. They consistently deliver on time, even for complex updates and customizations, demonstrating a clear commitment to our project deadlines. Their communication is proactive and responsive; they’re quick to address our requests, keep us updated on progress, and provide guidance when unexpected issues arise. This level of attentiveness and reliability has been instrumental in maintaining our trust and confidence in their team.

What was your primary form of communication with BroSolutions?

Virtual Meeting

What did you find most impressive or unique about this company?

What stands out most about BroSolutions is their ability to make the seemingly impossible possible on an outdated platform like Magento 1. Their technical expertise, combined with a proactive problem-solving approach, has allowed us to maintain a secure and high-performing website despite the platform’s limitations. Their dedication, creativity in finding solutions, and commitment to our success truly set them apart from other providers.

Are there any areas for improvement or something BroSolutions could have done differently?

While BroSolutions has consistently met our expectations, one area for potential improvement could be in expanding their proactive recommendations for future upgrades or alternative solutions, considering Magento 1’s limitations. Although they've done a fantastic job maintaining the site, a more forward-looking strategy could help us better anticipate and prepare for long-term platform needs.

BACKGROUND

Please describe your company and position.

I am the CTO of Papírna Nová Generace, s.r.o.

Describe what your company does in a single sentence.

Production of disposable paper tableware

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BroSolutions to accomplish?

• website support papirovenadobi.cz
• Improving conversion rates and user experience
• Implementation of new functionality or integration of modules

SOLUTION

How did you find BroSolutions?

• Online Search
• Referral

Why did you select BroSolutions over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from BroSolutions were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work: BroSolutions was engaged to enhance the performance and user experience of our Magento-based website. The scope included front-end redevelopment, custom module integration, and optimization to boost conversion rates. They also worked on technical improvements to ensure smoother navigation and faster load times, addressing specific pain points we had identified.

Key Deliverables:

• Website Redesign: Implemented a new, user-friendly design to improve user engagement and ease of navigation.
• Conversion Rate Optimization: Analyzed user behavior and made data-driven changes to optimize conversion paths, such as simplifying the checkout process.
• Custom Module Integration: Integrated modules for advanced functionality, including a one-step checkout, enhanced product reviews, and loyalty program features.
• Performance Optimization: Improved website speed and overall performance, reducing page load times significantly.
• Technical Support and Maintenance: Provided ongoing support to ensure stability and seamless operation post-launch.

This answer gives a detailed view of the project’s scope and deliverables, highlighting BroSolutions' role and contributions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

•     Improved Conversion Rate: Conversion rates increased by 15%, directly attributed to the streamlined checkout process and enhanced user experience.
•     Faster Page Load Time: Website load times were reduced by 3-5 sec across all pages, leading to a more responsive and engaging user experience.
•     Increased Average Order Value (AOV): The average order value saw a boost of 20%, thanks to the effective implementation of the loyalty program and advanced product recommendations.
•     Higher Customer Retention: The introduction of features like improved product reviews and personalized recommendations contributed to a 10% increase in returning customers.
•     Enhanced User Engagement: The bounce rate decreased by 22%, and session duration increased by 13%, indicating that users were spending more time exploring the site.

This showcases the tangible improvements made during the project and highlights the impact of BroSolutions' efforts on business performance. Adjust the figures as needed based on your specific outcomes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Project Management: BroSolutions demonstrated excellent project management throughout the engagement. They maintained clear and open communication, regularly updating us on progress and promptly addressing any concerns. The team was proactive in anticipating challenges and always provided timely solutions.
• Delivery Timeliness: Yes, they consistently delivered items on or ahead of schedule. Their adherence to deadlines helped keep the project on track, which was critical for meeting our business goals within the planned timeframe.
• Responsiveness: They were highly responsive to our needs, adapting quickly to any changes in scope or priorities. Whether it was a technical issue or a new request, they ensured that everything was addressed promptly, often going beyond initial expectations to ensure our satisfaction.

This emphasizes BroSolutions' effective project management, timely delivery, and responsiveness to client needs. Adjust based on your actual experience.

What was your primary form of communication with BroSolutions?

Email or Messaging App

What did you find most impressive or unique about this company?

• Most Impressive Aspect: What stood out most about BroSolutions was their deep expertise in Magento and their commitment to delivering tailored solutions. They understood our technical requirements and took the time to understand our business goals, ensuring that the solutions aligned with our broader strategy.
• Unique Quality: Their proactive approach was particularly impressive. BroSolutions didn’t just execute tasks; they actively suggested improvements and enhancements that we hadn’t considered. This combination of technical skill, strategic thinking, and genuine partnership made them a unique asset to our project.

This response highlights BroSolutions' expertise, strategic approach, and proactive collaboration. Adjust as needed based on your experience.

Are there any areas for improvement or something BroSolutions could have done differently?

nothing serious, everything is fine anyway

BACKGROUND

Please describe your company and position.

I am the CEO & Founder of Netrocket

Describe what your company does in a single sentence.

We are Inbound Marketing Agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BroSolutions to accomplish?

• Help us with technical implementation for one of our client

SOLUTION

How did you find BroSolutions?

Online Search

Why did you select BroSolutions over others?

Good value for cost

How many teammates from BroSolutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our company specializes in inbound marketing, and we recently had a client whose website was built on the Magento platform. As we didn't have the specific expertise in-house, we decided to bring in an external supplier to handle the technical requirements.

We outlined a comprehensive technical brief to improve site performance and attract more customers. BroSolutions took this brief and implemented our requirements effectively. They also suggested several enhancements to the website, which, combined with our changes, significantly increased our client's sales.

Their proactive approach and technical insight made a substantial impact on the project's success.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration with BroSolutions delivered impressive, measurable outcomes. The enhancements they implemented, along with their strategic recommendations, led to a significant boost in our client's sales, demonstrating clear progress. Specifically, the website saw an increase in conversion rates by 30%, a 25% growth in organic traffic, and a notable improvement in average session duration.

These results directly reflect the success of the improvements made, as the client experienced a substantial uptick in customer engagement and overall sales

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our primary point of contact was the Project Manager on their team. Their project management approach was highly effective. They maintained open communication, providing us with regular updates and ensuring that each deliverable was met on time.

The PM was proactive in addressing our needs, quickly adapting to any changes in requirements and offering valuable advice. This responsiveness and ability to tailor their approach helped ensure the project's success, and we felt confident that they had everything well in hand.

What was your primary form of communication with BroSolutions?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about BroSolutions was their proactive approach and dedication to our project's success. They didn't just follow our technical brief but took the initiative to offer their expert recommendations for enhancing the website, which led to substantial improvements in conversion rates and sales.

Their ability to blend technical expertise with strategic thinking truly set them apart, ensuring they not only met but exceeded our expectations.

Are there any areas for improvement or something BroSolutions could have done differently?

We have no areas for improvement to suggest. BroSolutions handled the project seamlessly and exceeded our expectations, meeting all requirements while also providing valuable insights and enhancements that positively impacted the results.

BACKGROUND

Please describe your company and position.

I am the Director of JDS Partners Limited

Describe what your company does in a single sentence.

Online retailing 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BroSolutions to accomplish?

• Magento

SOLUTION

How did you find BroSolutions?

Online Search

Why did you select BroSolutions over others?

High ratings

How many teammates from BroSolutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have used Brosolutions for all kinds of technical support, Magento-based custom operating system for our business, API connections etc. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team at Brosolutions demonstrated exceptional knowledge of the Magento platform. They quickly diagnosed and resolved several complex issues that had been affecting our online store's performance. Their proficiency in Magento development and troubleshooting is truly top-notch.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was seamless throughout our collaboration. The support team was always available, responsive, and provided clear, detailed updates on the progress of our projects. They took the time to understand our specific needs and tailored their solutions accordingly, ensuring that our website not only functioned optimally but also offered an enhanced user experience for our customers.

What was your primary form of communication with BroSolutions?

Email or Messaging App

What did you find most impressive or unique about this company?

What set Brosolutions apart was their dedication to delivering results. They went above and beyond to ensure that all issues were resolved promptly and thoroughly. Their proactive approach in identifying potential problems before they escalated saved us time and resources in the long run.

Are there any areas for improvement or something BroSolutions could have done differently?

 I highly recommend their services to any company in need of expert Magento support.

BACKGROUND

Please describe your company and position.

I am the Founder and CEO of InStandart

Describe what your company does in a single sentence.

We are Software Development Company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BroSolutions to accomplish?

• We hired BroSolutions to augment our team with certified Magento experts for a short-term project. Our objective was to leverage their specialized skills and experience to ensure the successful and timely completion of our Magento-related tasks.

SOLUTION

How did you find BroSolutions?

Online Search

Why did you select BroSolutions over others?

Good value for cost

How many teammates from BroSolutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our company, which specializes in UI/UX design and custom software development, recently faced a project involving a client whose website was built on the Magento platform. Lacking in-house Magento expertise, we decided to bring in BroSolutions to handle the technical aspects of the project. 

We provided BroSolutions with a detailed technical brief focused on improving site performance and increasing customer engagement. They diligently executed our requirements, which included optimizing website speed, enhancing the checkout process, and integrating advanced search capabilities. Additionally, BroSolutions conducted a comprehensive code review and applied essential security updates to ensure the website's reliability and safety. 

Moreover, BroSolutions went beyond our initial brief by suggesting and implementing several key enhancements. These included improved product categorization, personalized content features, and automated marketing tools. These changes, alongside our design improvements, significantly boosted our client's sales and customer satisfaction. BroSolutions' proactive and insightful approach played a crucial role in the project's success, allowing us to deliver a high-quality solution to our client within the required timeframe.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With BroSolutions' help, we were able to complete the project in a timely manner and fully satisfy our customer. Their expertise ensured that all technical requirements were met effectively, contributing to the overall success of the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BroSolutions demonstrated exceptional project management throughout the engagement. They consistently delivered items on time, adhering to the agreed-upon schedule and milestones. Their team was highly responsive to our needs, promptly addressing any questions or concerns we had. They maintained clear and open communication, ensuring we were always informed about the project's progress. BroSolutions' proactive approach and dedication to meeting our requirements played a crucial role in the project's success, enabling us to deliver a high-quality solution to our client on schedule.

What was your primary form of communication with BroSolutions?

Email or Messaging App

What did you find most impressive or unique about this company?

What we found most impressive about BroSolutions was their deep technical expertise and proactive approach. Their ability to quickly understand our requirements and provide innovative solutions stood out. Additionally, their commitment to delivering high-quality work on time and their exceptional communication skills made the collaboration seamless and efficient. BroSolutions' dedication to exceeding expectations and their willingness to go above and beyond to ensure project success were truly unique and valuable to our team.

Are there any areas for improvement or something BroSolutions could have done differently?

While our experience with BroSolutions was overwhelmingly positive, one area for improvement could be the frequency of status updates. Although their communication was excellent, having more frequent progress reports would provide even greater transparency and allow for quicker adjustments if needed. This minor enhancement could further streamline collaboration and ensure all stakeholders are continually aligned.

BACKGROUND

Please describe your company and position.

 I am the Product owner of a retail company 

Describe what your company does in a single sentence.

We are a company that specializes in selling furniture.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BroSolutions to accomplish?

• Increase Online Sales: Enhance the e-commerce functionality of your website to boost online furniture sales.
• Improve User Experience: Design a user-friendly website that makes it easier for customers to browse and purchase furniture
• Enhance Customer Engagement: Implement features such as live chat, customer reviews, and interactive galleries to engage customers and encourage repeat business.
• Increase Conversion Rates: Use A/B testing and analytics to refine website elements that directly contribute to higher conversion rates.
• Improve Load Times: Optimize website speed to reduce bounce rates and improve user satisfaction, crucial for retaining visitors and converting them into buyers.

SOLUTION

How did you find BroSolutions?

Referral

Why did you select BroSolutions over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from BroSolutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged BroSolutions to enhance our existing e-commerce platform, focusing primarily on performance optimization, functionality enhancements, and user experience improvements. Our main goal was to create a more responsive and intuitive website to boost our sales and customer satisfaction. 

• Performance Optimization: BroSolutions conducted a comprehensive analysis of our website's performance and implemented significant improvements. They optimized our photo upload and attachment processes, which resulted in a dramatic 90% improvement in speed. This has significantly reduced the time our customers spend waiting for images to load, enhancing their overall shopping experience. 
• Functionality Enhancement: The team enhanced various e-commerce functionalities, including our shopping cart, checkout process, and payment system. They also developed advanced product search filters that made it easier for customers to find what they were looking for. 
• User Experience (UX) Design: BroSolutions redesigned our user interface, focusing on usability and modern UX practices. The new design is not only visually appealing but also user-friendly, significantly improving navigation and accessibility. 
• Maintenance and Support: We received excellent ongoing support after the project's completion. BroSolutions ensured that our platform operated smoothly and efficiently, with regular updates and prompt resolutions to any issues that arose. 
• Reporting and Analytics: The introduction of analytics tools has allowed us to monitor our website's performance accurately. BroSolutions provides us with monthly reports that detail our progress and offer insights into further optimization opportunities.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased Speed: The dramatic improvement in photo uploading and attachment speeds by 90%, which significantly reduced wait times for customers and streamlined the user experience. 
• Enhanced User Experience: Implementation of a redesigned user interface that aligns with modern usability standards led to a more intuitive and accessible website. This can be measured by a decrease in bounce rates and an increase in time spent on the site. 
• Higher Conversion Rates: The optimization of the shopping cart and checkout processes, along with secure payment integrations, likely contributed to an increase in conversion rates. This could be quantified by comparing sales data before and after the enhancements. 
• Increased Traffic from SEO: The introduction of SEO-optimized content and advanced product search and filtering options can be measured by an increase in organic search traffic and higher rankings in search engine results pages. 
• Customer Engagement Metrics: Improved customer engagement as evidenced by higher interaction rates on the website, such as increased clicks, reviews submitted, and social media shares. 
• Maintenance and Issue Resolution: The number of reported issues and the speed of their resolution post-implementation could serve as indicators of improved platform stability and effective ongoing support. 
• Sales Growth: An overall increase in sales figures post-enhancement would be a direct indicator of project success. This could be measured by comparing monthly or quarterly sales figures before and after the project’s completion.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BroSolutions employed a highly organized and effective project management approach. They utilized modern project management tools and methodologies to keep the project on track and transparent. Regular updates and milestone meetings were scheduled to ensure that all parties were informed and any concerns were addressed promptly. 
The team was structured, with clear roles and responsibilities, which streamlined the decision-making process and enhanced collaboration. Also, they demonstrated a strong commitment to meeting deadlines. Each phase of the project was carefully planned and executed, with deliverables completed on or ahead of schedule. 
The team was proactive in mitigating any delays by quickly reallocating resources and adjusting timelines as needed. Their ability to deliver items on time was crucial in maintaining project momentum and meeting the overall project timeline.

What was your primary form of communication with BroSolutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most was BroSolutions' ability to quickly identify problems and craft effective solutions. Their proactive approach and technical expertise have significantly impacted our business. We are very satisfied with the results and the professional level of service provided. I would highly recommend BroSolutions to any company looking to enhance its e-commerce platform.

Are there any areas for improvement or something BroSolutions could have done differently?

Post-launch support was commendable; however, providing more extensive training sessions for the client's team on managing and optimizing the new system could empower the client to make the most of the new tools and features independently, reducing reliance on external support for routine tasks.

BACKGROUND

Introduce your business and what you do there.

I’m the leader of Traverse Group, a small consulting company that focuses on helping companies get into retail.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BroSolutions?

We needed someone to do customizations and maintenance for our e-commerce website, which runs on Magento.

SOLUTION

What was the scope of their involvement?

We’ve hired them on a monthly basis to do any type of customizations that might need. For instance, if we wanted to change our checkout process, we would ask them to come up with a viable solution and then implement it after getting our approval. They also provide maintenance support to make sure our web servers, infrastructure, and other backend features are all running smoothly.

What is the team composition?

We work with 15–20 people from their side, including one main contact person.

How did you come to work with BroSolutions?

We found them through online research. 

How much have you invested with them?

We’ve spent around $26,000. 

What is the status of this engagement?

We started working with them in July 2021, and our collaboration is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t experienced any downtime from our website since hiring them. Their team implements everything that we need quickly and doesn’t waste any time executing other tasks.

How did BroSolutions perform from a project management standpoint?

They’ve met our deadlines and stayed within budget. We communicate mainly through Skype and phone calls.

What did you find most impressive about them?

Their biggest strength is that they don’t act like they know everything — they listen carefully to what we’re trying to accomplish and provide us with their own feedback and ideas throughout the process. Their execution speed is impressive as well.

Are there any areas they could improve on?

I can’t think of anything. They’ve done exactly what we needed them to do.

Do you have any advice for potential customers?

Be very clear and concise with what you’re trying to achieve.

BACKGROUND

Please describe your company and your position there.

We are a busy e-commerce development agency, which builds e-commerce stores. I am one of the owners/partners within the business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BroSolutions, and what were your goals?

With the growth of our business, we sometimes require an extra pair of hands during the development process.

SOLUTION

How did you select BroSolutions and what were the deciding factors?

We were looking for a business partner to work with us, and after working with a few other development agencies - BroSolution provided us with the technical know-how that equals to our own, which is extremely important for our ROI.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

BroSolutions are a business partner, who we call upon on various projects. As an equal development agency we find that they are an extension of our team, providing the quality of service that our clients expect from us.

How many people from the vendor's team worked with you, and what were their positions?

We work with a range of team members, who gain access to our project management team, these team members range from backend developers to frontend developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

BroSolutions have been at hand when we have needed them the most, we simply provide them with a brief, and they following our process on our project management team software. They deliver their work in a timely and professional manner, which is key to our business.

Describe their project management style, including communication tools and timelines.

They are extremely efficient with their time, as we project manage the projects, we can vouch for the timings on each assignment.

What did you find most impressive or unique about this company?

BroSolutions provide a service that is exceptional, and as we are in the same business – we are extremely fussy about who we would work with; however, this has never been an issue with BroSolutions. We are very happy with the work they have done for us.

Are there any areas for improvement or something they could have done differently?

Nothing needs improving – we are extremely happy with their performance.