What evidence can you share that demonstrates the impact of the engagement?
The user interface is user-friendly for someone who doesn’t understand code. Our clients’ experience has improved.
When clients communicate problems, we can channel them directly to Mateusz. He’s very responsive about taking care of adjustments, and that immediacy and dependability is important because our clients are busy.
Due to our positive experiences with Brival, we’re looking to expand our investment with him for future projects (e.g. rewriting our entire system).
We believe Brival can take our company to the next level. Mateusz knows exactly what our needs are and has been very accessible and helpful.
How did Brival perform from a project management standpoint?
Project management has always been great. I’ve had no issues with his organization. We use YouTrack to see what’s next in the queue. Mateusz prioritizes tasks well and keeps the project moving forward.
He schedules tasks and then gets estimates for them. He gives an estimate of effort, and he’s very transparent about the cost.
Despite the time zone difference, Mateusz has been very responsive within our core hours of business, and he makes sure he’s available. He’s very flexible.
What did you find most impressive about them?
Their integrity stands out. They make sure that what’s promised gets done. In any business, relationships are the main factor in measuring success. A business relationship is a synergy you’re creating. When you’re thriving, they’re thriving. Our relationship with Brival has taken our business to new heights. We never have a ceiling or limitation to where we can go.
Are there any areas they could improve?
No, we’re in a really good place.
Do you have any advice for potential customers?
It’s very helpful to understand what you want and how to communicate that (e.g. understanding technical language). It’s always good to get on a video call and talk through what you want. When you can’t explain it, show examples. I’ve been learning how to communicate better from a development standpoint.
Mateusz is good at meeting me halfway. If he doesn’t understand, he’ll do the research as well. We’re both learning and adapting to each other. He’s very good at understanding the logic of your business needs. So, you should be able to communicate your requirements, your purpose, and the backbone of your business.