Sitecore, Microsoft 365, and Salesforce Experts
Brimit is a provider of digital platform engineering. We help organizations enhance customer engagement and employee collaboration, and we equip sales and marketing teams with efficient tools to collaborate with customers and partners.
Our talented team is located in the Netherlands, Belgium, and Belarus. Customers from over 20 countries—including Australia, Switzerland, Germany, Japan, the Netherlands, UK, UAE, and USA—have entrusted Brimit with complex Sitecore, Microsoft 365, Salesforce implementation projects.
Brimit is a certified Sitecore, Microsoft, and Salesforce Partner at the forefront of these platforms.
Our services: experience platform development, e-commerce software development, sales and marketing platform development, digital workplace development, software integration, digital strategy consulting
Contact us to request case studies or receive a price quote.
headquarters
other locations
Focus
Portfolio
Stratasys, UASC, HLB International, CMG Financial, Imdad, Lukkien Media Production, Unic Swiss, Van Havermaet, GatherContent, Intelligencebank, Picturepark
Ensuring Ease of Maintenance and Extending a Microsoft 365–Based Product
The customer
Based in the USA, Withum is a provider of advisory, accounting, and IT services. The company is included in the Top 25 firms that empower their customers with innovative solutions to address advisory, tax, and accounting needs. The organization is also an independent member of HLB, a global advisory and accounting network.
The problem: Migration to a new technology stack
The company built OneWindow Workplace as a hosted solution that brings together the components of the powerful Microsoft 365 platform—such as SharePoint, Yammer, Skype, OneDrive, Groups, Videos, Office Graph, and Planner—in a single digital window. The system allows users to tailor a standard Microsoft 365 deployment to any organization's needs while reducing the cost and complexity of adopting it. However, due to the maturation of SharePoint’s intranet capabilities the decision was made to migrate OneWindow to the “modern” embedded SharePoint Framework (SPFx). This was designed to further simplify maintenance and extend functionality, making OneWindow Workplace more integrated with Microsoft's platform.
Partnering with Brimit, Withum sought assistance in migrating the OneWindow Workplace to SPFx, React and Azure delivering a set of turn-key web components.
The result
In close cooperation with Withum, we aligned the existing solution’s architecture with a new technology stack and SharePoint’s Modern UI capabilities. Brimit helped to improve the overall quality of the product and optimize the delivery process.
Addressing a variety of needs, Brimit delivered а number of components that allowed for improving news creation, distribution, and targeting, searching for employees across the organization, discovering content, policies, and forms, tracking and monitoring intranet usage.
Finally, Brimit developed a module that helped OneWindow Workplace’s users to optimize website governance. This module enables a company employee to create a microsite on the intranet by choosing from a variety of templates for particular departments (e.g., finance, marketing, HR, etc.).
Enhancing Referral Management for a Global Accounting and Advisory Business Network
The customer
Ranking 12th in the world, HLB International is a global network of independent accounting and advisory firms. The organization has 795 offices with almost 30,000 employees in 158 countries. In 2020, HLB was recognized as the Network of the Year at the Digital Accountancy Awards. The organization’s ultimate goal is to support clients as they scale to national, regional, or global markets.
The need
In a global business network like HLB, member companies actively recommend each other to their end customers. If a customer hires a member company through such a reference, both the company that brought the lead and the global office benefit from it. Such a referral system helps member companies grow the client network, and HLB benefits from it by gaining international clients that need services in multiple countries.
Since member companies serve thousands of clients and many of the references are spread by word of mouth, keeping track of and managing leads becomes extremely difficult and time-consuming. In daily practice, it may also result in miscommunication and lost opportunities.
With this in mind, HLB collaborated with Brimit to develop a software product for tracking referrals. They needed a solution that would provide transparency and be easy for network participants to manage.
The result
In partnership with Brimit, HLB developed a system that simplifies and automates referral management. Now, member companies can create, send, and track referrals in a unified dashboard in a matter of minutes. The system provides a transparent view on invoicing and features report generation across the referral ecosystem.
Creating a Digital Sales Channel for a Provider of Gourmet Healthy Meals
The customer
MunchFit is a UK-based provider of restaurant-quality meals designed to meet specific fitness goals. The service delivers hundreds of thousands of meals annually, employs a team of over 30 people, and operates out of its own bespoke production kitchen in London.
The need
The sales process at MunchFit was primarily offline. Customers subscribed to meal plans, and delivery was organized through a network of fitness centers.
Partnering with Brimit, MunchFit aimed to digitize the sales process by developing a new website and connecting it to the essential systems for processing orders, synching them with food production, organizing delivery, and managing customer service and accounting.
The solution
Brimit implemented a website that provided the right choice of meal plans based on customers’ fitness goals, with an easy way to subscribe. The website featured an integration with Salesforce Sales Cloud that made it possible for MunchFit to manage most of its business processes on a single platform using the Salesforce Lightning Experience.
The results
Brimit helped MunchFit to digitally transform its business by creating a seamless customer journey—from subscribing to a meal plan to its delivery. This significantly improved customer experience and positively influenced the company’s brand value.
For MunchFit’s employees, the new website and platform resulted in a new transparent sales channel and an efficient tool for managing company processes. Integrations with a number of systems provided a single view of customer profiles from within Salesforce, truly transforming MunchFit’s relationship with its clients.
Optimizing Marketing Efforts and Business Processes for a Webinar Provider
The customer
Clear Law Institute provides more than 75 live webinars per month and more than 1,000 previously recorded on-demand webinars. The organization carefully selects presenters who are both experts and engaging speakers providing high-quality, engaging, continuing education webinars backed by outstanding customer support.
The need
Partnering with Brimit, the customer wanted to improve the overall quality of their webinars as well as their occupancy rate. Clear Law Institute lacked a system where upcoming webinars could be carefully planned, with a single overview of the webinar schedule, speakers, readiness stage, the number of booked seats, and other parameters.
The solution
The organization was already using Salesforce Sales Cloud. Brimit developed several visual components and integrated Clear Law Institute's existing Salesforce platform with a number of other systems.
The new digital platform for managing Clear Law Institute’s webinars featured:
- A single view of scheduled webinars and attendees, including including the option of sending automated notifications
- An improved means of communicating with webinar speakers, outlining clear steps to accomplish before a webinar
- Valuable data displayed in enhanced reports and dashboards highlighting the number of unsold seats for upcoming webinars
The results
Brimit helped Clear Law Institute to increase the number of webinars it can organize each month and, therefore, to increase revenue. Improved customer management and communication increased the number of webinar attendees. Targeted marketing communication resulted in efficient spending on marketing.
Creation of Salesforce Community for Law Office
The need
Frontier Law Center is a law firm based out of Calabasas, California, wanted to build out a platform to be able to communicate and interact with some of the other law firms the company works with, as well as provide access to certain data. The goal was to accommodate up to 50 users in the community. It was decided to develop a partner community in Salesforce, which is the system the customer uses as their CRM.
The solution
Brimit created a community through Frontier Law Center’s Salesforce account. The customer provided general guidelines, and the Brimit team implemented all of the functionalities and customization they requested.
The outcome
The platform Brimit developed performs exactly as the customer anticipated. Frontier law center highlights that internally, everyone is very impressed by Brimit’s final deliverable, noting the high-quality UI. Brimit’s Salesforce team was excellent in terms of listening to the customer feedback and implementing changes and tweaks along the way.
Integrating Salesforce with a Retail Platform Increases Store Sales
The customer
A Canadian software company provides a SaaS product for managing customer information, preferences, and customer communication. The product helps global retail brands use one-on-one relationships to modernize the in-store experience. This became possible by equipping employees of brick-and-mortar stores with an app that displays customer information and order history, enables communication in popular messengers, tracks birthdays and anniversaries, schedules post-purchase follow-ups, etc.
The need
The platform lacked an integration with Salesforce Sales Cloud and B2C Commerce Cloud, the systems where a great deal of product users manage customer information and store inventory. Adding data from Salesforce to the platform was partly a manual process, which was not cost-efficient.
Partnering with Brimit, the customer aimed to create a reliable two-way integration with Salesforce. The integration would provide store associates with up-to-date information about customers and products, which would improve the overall in-store experience.
The result
Brimit developed an add-on for Salesforce B2C Commerce Cloud and Sales Cloud that synchronizes the data between the platform and Salesforce. The platform and, consequently, the mobile app have access to the latest data, which improves the accuracy of customer profiles and the information that store associates provide to customers. The add-on easily connects the platform with Salesforce without coding.
The company has helped brick-and-mortar retailers revolutionize the customer experience by blending the retail intimacy of the past with today’s world of digital retail. The seamless integration with Salesforce adds more value to a great product and eliminates the time and effort spent on mundane tasks.
Optimizing Business Processes for a Global Shipment Company
The customer
Founded in 1976, United Arab Shipping Company (UASC) is a global provider of shipping services. In 2017, the company merged with Hapag-Lloyd.
Highlights of the solution for UASC
- A single, yet geographically distributed channel of collaboration for 185 regional offices
- Enforced control over documentation flows
The problem: Inefficient workflows
With 185 offices across the globe, the customer was experiencing miscommunication issues through the lack of a unified, yet distributed channel of collaboration. Furthermore, all the organization’s documentation was stored in a third-party shared file system with no tracking functionality, versioning history, or role-based access, which gave them no control over sensitive information. In addition, it was impossible to access or download a required document using a mobile phone.
The solution
Using SharePoint as the core technology, the team at Brimit delivered a web portal that serves as a single channel of communication for 185 global offices and encourages distributed collaboration across regions. With improved business processes, the company gained control of documentation flows and achieved efficient communication across 21 departments. Finally, the organization moved 5 TB of data from a third-party file system into secure SharePoint-based storage that promoted role-based maintenance over documentation.
A Customer Portal for a Consulting Firm
The customer
Based in Belgium, Van Havermaet provides consulting, audits, and other professional services in the areas of accounting, taxation, mergers and acquisitions, and labor legislation.
Highlights:
- Improved the KYC (Know Your Customer) procedure
- Facilitated document management via a unified dashboard
- Ensured control over the entire documentation life cycle
The need
Van Havermaet aspired to provide its employees and customers with a collaborative workspace for exchanging information as well as sharing and managing documents. Partnering with Brimit, the customer wanted to enable employees and clients to manage documents in a manner that was collaborative, transparent, and secure. In addition, Van Havermaet needed a document processing system that would digitize and optimize the KYC procedure.
The solution
Microsoft 365 was chosen as the core of the new system. This platform can easily provide business owners with a bundle of essential tools for its employees and customers to use daily in a unified environment.
|| Improved the KYC procedure ||
Brimit’s team delivered a sophisticated customer acceptance module that enables Van Havermaet’s employees to conduct KYC by assessing a client’s credibility and estimating risks of engagement with a particular client.
|| A unified dashboard and a calendar ||
Brimit enabled both Van Havermaet and its customers’ employees to see active tasks and the number of documents to process, as well as collaborate on documentation, in a single dashboard.
|| An efficient, collaborative workspace for employees and customers ||
Now, Van Havermaet's clients have a collaborative space for sharing information with their employees in a transparent yet secure manner. The system is capable of handling documents and communication for 50,000 customer accounts. The clients get a unified view of all the accounting documentation, as well as any other related information, in a single dashboard.
Facilitating Content Management in SharePoint with Picturepark’s Digital Asset Platform
The customer
Based in Switzerland, Picturepark has a 20-year history of delivering content management solutions that include perks such as master data, product information, and digital asset management. Picturepark prides itself on continuously implementing cutting-edge technologies to live up to the standard of quality that the Swiss are famous for. Operating globally, the company also has offices in the USA, India, and Austria.
The need
Picturepark’s flagship product is a platform for digital asset management. The platform can store and organize a variety of digital assets—pictures, video/audio, documents etc.
Many of Picturepark’s customers use SharePoint for sharing and delivering information across the organization. The company wanted to provide a native, one-tab experience to allow users to perform all the routine actions right from SharePoint, without the need to switch between the systems.
The result
In a close partnership, Picturepark and Brimit delivered a connector that integrates Picturepark’s platform into SharePoint and delivers a one-tab content management experience. Now, users can search and upload content right from SharePoint without switching between the systems and without any knowledge of Picturepark at all.
Enabling E-mail Logging Between an ERP System and Outlook 365
The customer
24SevenOffice was the first European firm to provide 100% cloud-based enterprise resource planning (ERP). Established in 1997, the company serves 42,000 organizations worldwide. At the core of 24SevenOffice’s flagship ERP platform lies an advanced accounting system integrated with 200+ third-party services.
The problem: Manual e-mail logging
As part of their daily routine, managers communicated with clients via e-mail and then had to log the necessary customer information into the ERP system. Constantly switching between an ERP account and an e-mail service during a busy working day was inconvenient, tiresome, and unproductive.
Aspiring to automate logging, as well as achieve traceability and transparency of communication, 24SevenOffice wanted to integrate its ERP system with Outlook 365.
The solution
Making use of Outlook add-ins, Brimit developed a custom integration solution that allows for logging e-mails and events. This new add-in extends the default functionality of Outlook and enables managers to log an e-mail or an event into the ERP system. The solution offers users several other options in addition to its main functionality. For instance, it is possible to log an e-mail into various projects or accounts, as well as view a list of all the unlogged e-mails. The add-in also enables users to search for ERP accounts and projects directly from Outlook and switch to them immediately.
Migrating to a New Technology Stack for Improved Performance and Simplified Workflows
The customer
Founded in 1988, Stratasys is one of the pioneering manufacturers of 3D printers. Based in the USA, the customer serves the automotive, retail, healthcare, dental, and aerospace industries, among others. Apart from manufacturing, the company also offers prototyping services with advanced 3D printing technologies and tooling.
The need
The customer had a legacy corporate website built on an outdated version of Sitecore. A software upgrade was not an option as the architectural solution behind the implementation prevented the customer from taking full advantage of the available functionality. Furthermore, minor changes introduced to the content by editors required specific technical knowledge and manual manipulations or assistance from developers. So, the customer wanted to deliver a system that would allow them to enjoy all the capabilities offered by Sitecore, as well as automate workflows for editors.
The solution
When developing the website, Brimit designed an architecture that allowed them to employ out-of-the-box features in Sitecore’s latest version 8.2 to the maximum. Through customizing Sitecore’s default functionality, our developers automated the creation/modification of particular content blocks for editors, who no longer needed specific technical expertise.
By means of proxying, Brimit’s experts achieved seamless migration to the new website without downtime.
Our team also delivered a few services for end users. For instance, it became possible to send used printer cartridges to the customer’s regional centers for recycling. To achieve this, Brimit delivered a module that generated a sticker with the necessary postal information to attach to the parcel. Brimit’s engineers provided integration with FedEx and UPS delivery services as well.
Using Clay Tablet, our experts also ensured the availability of the new website in 11 foreign languages, as well as automated content translation for editors.
Building a Sales Web Portal for a Leading Manufacturer of 3D Printers
The customer
Founded in 1988, Stratasys is one of the pioneering manufacturers of 3D printers. Based in the USA, the customer serves the automotive, retail, healthcare, dental, and aerospace industries, among others. Apart from manufacturing, the company also offers prototyping services with advanced 3D printing technologies and tooling.
The need
The customer wanted to develop a web portal, which would provide its sales team and an extensive network of resellers around the globe with all the necessary materials and tooling to boost sales activities. The system would provide access to a variety of marketing materials, such as extensive documentation for different 3D printer models, instructions on how to use them, case studies, etc.
The solution
The new web portal had two major sections: Sales and Marketing and Customer Advocacy. The Sales and Marketing section provided both in-house sales professionals and partnering resellers with access to marketing materials.
To deliver access isolation, our engineers customized Sitecore’s default module for managing role access to achieve the desired level of security. As a result, users were able to perform certain actions—view, download, or share materials—according to the assigned role per region, industry, and 3D printers associated with each of the user roles.
As part of the Sales and Marketing section, Brimit developed a number of tools. For instance, a presentation builder was designed to automatically generate a sales presentation tailored to a particular customer.
Then, our developers made it possible to download a demo 3D object from a library and showcase it to a potential customer.
The Customer Advocacy section is available exclusively for support personnel who provide maintenance for 3D printers. Our team delivered a catalog of spare parts, which includes 3,000+ examples with high-resolution pictures for better identification and maintenance of printer parts.
Brimit Assists a National Tourism Agency in Moving to a New Tech Stack for Scalability
The customer
The customer is a public governmental institution with a mission to promote and popularize tourism in its home country.
The need
The customer had a legacy web portal written in Java. The purpose behind the system was to accumulate useful tourist information—destinations of interest, sightseeing, recreation and entertainment, accommodation, etc.—gathered from multiple sources. In addition, the solution served as a content management system for the contributing content creators worldwide.
In the course of the project, Brimit had to resolve the following issues:
- massive arrays of unstructured data and sophisticated interrelation between data objects (e.g., a hotel and related information about its location, booking options, navigation, etc.) had to be migrated to the new system with no data loss, duplicates, or downtime
- the system was to gather and process data from 30+ sources, each having different data formats
The solution
The team implemented Sitecore as the technology of choice to underlie the new website. The technology made possible:
- ease of functionality development, buildup, and customization
- streamlined operations
- automated content management and delivery.
By elaborating a migration strategy, the engineers enabled an associated process to move 15+ types of unstructured data, containing a content archive and fresh deliverables by content creators, on a daily basis. This process was also responsible for classifying 20,000 touristic objects, checking for duplicates, and ensuring no data loss during migration.
Employing Apache Camel, our developers delivered integration with 30+ data sources, which provided touristic information from partnering organizations (hotels, restaurants, cultural institutions, etc.).
Supported in 15 languages, the solution utilizes content delivery networks (CDNs) — geographically distributed networks of proxy servers and data centers.
Automating Lead Identification and Processing Across Marketing Campaigns
Highlights:
- Enabled lead generation pipeline
- Automated lead processing
- Acquired a six-figure revenue in just a few months
The customer
Based in the Netherlands, RAI Amsterdam operates as a provider of exhibition venues. Hosting dozens of events, both local and international, the organization also assists its customers in delivering marketing campaigns around exhibitions.
The problem: Inefficient processes
Annually, the customer hosted around 20 regular exhibitions of a different scale. For each event, the company would create an individual website—as part of the marketing strategy worked out by Brimit—targeted at attendees, but primarily, at exhibitors.
When RAI Amsterdam turned to Brimit, the existing websites lacked any lead-generation pipelines, which dramatically impaired its ability to acquire new exhibitors. With Brimit, the company sought assistance in building an efficient lead-generation strategy and automating the underlying pipelines via Sitecore implementation.
(Brimit became involved in the project through its partnership with Lukkien Media Production, a provider of content production services, and which was responsible for UI design and project management for RAI Amsterdam.)
The results
Thanks to Brimit’s expertise in Sitecore-based development, RAI Amsterdam built a lead-generation pipeline and automated lead processing. With a solution that made it possible to identify leads in real time, the company was able to acquire partnerships with new exhibitors worth around a hundred thousand euros—and in the course of just a few months.
Developing an E-Commerce Solution That Detects Fraudulent Activity
Highlights:
- Validating customer solvency
- Daily product synchronization with no data loss or duplication
- Improved performance with content loaded in less than a second
The customer
Based in Germany, Apetito is a leading provider of catering services in Europe. The customer produces ready-made and frozen meals, both regular and low-calorie. Founded as a family business in 1958, the company now operates in Austria, Germany, the Netherlands, France, Spain, the United Kingdom, and Canada.
The problem: Outdated stack and poor performance
Apetito had a legacy website developed with SharePoint. The outdated technology stack made it difficult to maintain the system and hindered the implementation of new e-commerce modules. The company wanted to be able to easily extend functionality as well as improve performance by migrating to Sitecore Commerce 9. The requirement was that the time it takes for content to be displayed on a screen should not exceed one second, 500 milliseconds for a cached page, and one second for a dynamic page.
(Brimit became involved in the project through its partnership with Lukkien Media Production, a provider of content production services. Brimit was responsible for delivering a new Sitecore-based website to comply with the customer’s business requirements and needs.)
The results
Collaborating with Brimit, the customer built a robust e-commerce solution on a modern technology stack, which promotes ease of functionality extension and maintenance. The system is capable of validating users’ solvency before authorizing a credit card payment. The new website meets the customer’s requirements for performance—loading content on a page in less than a second, on a cached page in less than 500 milliseconds, and on a dynamic page in a second.
Improving Online Conversions with an Up-to-date Sitecore Website
Monica Erickson, director of marketing technology at Hearth and Home Technologies, shares her experience of working with Brimit. Hearth & Home Technologies™ is the world's leading producer and installer of hearth products. Together, the Hearth & Home Technologies family of brands offers a product line unsurpassed in its breadth, including a full array of gas, electric, and wood-burning fireplaces, inserts, stoves, grills, mantels and more.
https://www.hearthnhome.com/
Accelerating Time to Market of a Platform for Crowdfunding Home Mortgages
Seth Chapin, founder of Chapin Industries, shares his experience of working with Brimit.
Chapin Industries was seeking ways to cut costs and accelerate the delivery of a crowdfunding platform for CMG Financial to generate financial support for mortgage down payments. Chapin Industries and Brimit successfully launched a Sitecore-based solution and mobile apps, which helped homeowners across America to realize their dreams.
Sitecore and augmented reality: connecting the offline and online customer experience with a virtual try-on
Brimit’s Sitecore team developed a virtual try-on for headwear and similar accessories which is based on Sitecore and uses AI-powered computer vision technology.
Highlights:
- A smooth transition from offline to online
- A high-precision computer vision framework for augmented reality
- Multiple scenarios for customer engagement and marketing automation: retargeting, upselling, sending traffic to brick-and-mortar shops
- Integration with Salesforce, Dynamics 365, Outlook
The solution features a smooth transition from offline to online user behavior, which helps to automate marketing and increase the sales of both online and brick-and-mortar shops. Keep reading to learn about how to implement this product, as well as the technology behind it.
Read details and watch video here https://www.brimit.com/blog/sitecore-augmented-reality-virtual-try-on
Sitecore Offline Retargeting by Brimit
The demo product presented by Brimit at Sitecore Symposium 2018 featured a smooth transition of user experience from an e-commerce website to an offline store.
Brimit used a device called HyperVSN, which offers customers innovative holographic imaging as an alternative to traditional LED screens.
Find the concept of the demo, some technical details, and a video here https://www.brimit.com/blog/sitecore-online-offline-retargeting
HYPERVSN is a 3D Integrated Holographic System for advertising, digital signage, events https://hypervsn.com/
Reviews
the project
CRM Configuration & Data Support for Digital Agency
“They do a really good job, and they’re inventive when they need to be.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the director of a digital agency. We help businesses and nonprofits solve problems with communications, marketing, automation, and data.
What challenge were you trying to address with Brimit?
We have a lot of different clients and kinds of projects. For a specific set of Salesforce CRM projects that we’re working on with nonprofits, we needed help managing the data for the upload. We also needed help configuring the system to meet the needs of specific clients.
What was the scope of their involvement?
Brimit filled the need for specific skill sets on these CRM projects. They custom configured the objects and fields. The team also touched base on the data that the client needed loaded in there, as well as some reports and workflows via the process builder and the flow generator.
What is the team composition?
I primarily work with one person, Slava (Salesforce Technical Architect), but we also work with another member of his team, Vitaly (Salesforce Developer).
How did you come to work with Brimit?
We found them through Upwork.
What is the status of this engagement?
My company originally started working with them in August 2019, and they’re now working on their third project with us. It’s a project-by-project relationship.
What evidence can you share that demonstrates the impact of the engagement?
There can be strange things buried within client data. If you work with folks who are just technical, they’ll load the data as is, whereas Slava and his team ask the right questions. They do a really good job, and they’re inventive when they need to be. It’s always good to be creative when you’re working with moving parts.
How did Brimit perform from a project management standpoint?
They’ve done well. They keep us in the loop about how things are going and when things are ready to be tested. They communicate well.
What did you find most impressive about them?
They’re smart, and they don’t waste your time. They do a good job of communicating what’s going on. We’re a few time zones apart, so they make themselves available, even when it’s not an optimal time for them.
Are there any areas they could improve?
They do a really good job of understanding how clients use the software in order to identify other opportunities for improvement. Adding another layer of that would be great and make them even more valuable.
Any advice for potential customers?
It’s helpful if you’re clear about what you need and where you expect questions to come up. Leave the lines of communication open, and they’ll do a good job.
the project
Dev for Medicine Technologies Company
"A flexible team, they thought outside the box to achieve challenging customizations."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Imdad is a 30 years market leader in aesthetic medicine technologies distribution in the Middle East. I am B2B associate marketing manager & internal project manager for imdad.com
For what projects/services did your company hire Brimit?
Company website development using Sitecore as CMS, the project included solution architecture, web design, implementation & custom developments
What were your goals for this project?
Build a strong digital presence for the company through a world-class website that will be the main communication point for our end customers. Reduce offline sales efforts by increasing brand & product awareness. Building a digital journey that enables customers to make buying decisions online.
How did you select this vendor?
A thorough analysis of the project plan, logic, team & requirements through meetings & a discovery workshop. Three companies were considered. Brimit was selected due to the technical capabilities & resourcefulness of their team plus the trackable record of success through provided references. Marketing, IT & CEO took the decision.
Describe the project and the services they provided in detail.
The project was handled by internal & external project managers, 5 key milestones were agreed: Design signoff, Prototype, Implementation, content upload for English & Arabic versions, Go Live Imdad contributed to preparing FSD & was responsible for all content. The vendor was responsible for designs, implementation, custom & OOTB functionalities & features, consulting. The project was completely handled by vendor with the assistance of internal IT & Marketing teams.
What was the team composition?
6 types of fixed resources in addition to temporary resources: Project managers Backend developers Design lead Web designers Quality control Consultants The size of the team was changing in correspondence to the stage requirements & milestone completion
Can you share any information that demonstrates the impact that this project has had on your business?
Quantitative: Lead generation increased significantly Quality of leads improved significantly Traffic increased & time spent on the website A good percent of qualified leads were monetized Interactions on the website increased Qualitative: The website is considered the one source of truth to customers & employees
How was project management arranged and how effective was it?
Excellent
What did you find most impressive about this company?
The expertise of consultants in digital solutions especially Sitecore & Salesforce Ability to meet deadlines. A flexible team, they thought outside the box to achieve challenging customizations
Are there any areas for improvement?
More of opportunities to horizontally expand into new solutions rather than specific comments
the project
Maintenance & Feature implementation for IT Firm
"We were praised by the users and clients of our solutions."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
We are developing and maintaining an inter-company connection hub web portal for all of the employees where the primary focus is on information sharing building company culture
For what projects/services did your company hire Brimit?
We used Brimit as one of our contractors to supply us with Frontend and Backend developments based on our requests and proactive assessments.
What were your goals for this project?
To provide seamless implementations and new features without having as little as possible/no negative impact on the users' B.A.U.
How did you select this vendor?
Through assessment and example tasks
Describe the project and the services they provided in detail.
Frontend and backend developments, analyses, brainstorms, proactive improvement collections, crisis management through their excellent problem-solving skills.
What was the team composition?
it varied over the years, usually 1 Frontend and 1 Backend developer
Can you share any information that demonstrates the impact that this project has had on your business?
We were praised by the users and clients of our solutions, response time, skill in execution and outstanding communication.
How was project management arranged and how effective was it?
We handled the project with the Agile PM methodology, keeping the usual ceremonies with DSU-s. It was highly effective as both our- and Brimit's DEV. team had great communication skills.
What did you find most impressive about this company?
Their skill set, in-depth- and up to date knowledge of used technologies. Also client- and user friendly approach with awesome overall communication and good atmosphere through all our communication.
Are there any areas for improvement?
There were some substitute team members (only 1-2 people in 3 years) who's English/communication could be improved a bit, but the regular assigned team members were a joy and pleasure to work with!
the project
Creation of Salesforce Community for Law Office
"They were dedicated to making sure the finished product met our expectations."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
We’re a law firm based out of Calabasas, California. I’m one of the partners and a co-owner.
What challenge were you trying to address with Brimit?
We were developing a partner community in Salesforce, which is the system we use as our CRM. We wanted to build out a platform to be able to communicate and interact with some of the other law firms we work with, as well as provide access to certain data.
What was the scope of their involvement?
Brimit created our customer community through our Salesforce account. We provided general guidelines, and the team implemented all of the functionalities and customization we requested. Our goal is to accommodate up to 50 users in the community.
The team created several custom reports and Visualforce pages before we began working together on testing. Once the product was ready, Brimit helped us launch, which we just finalized recently.
What is the team composition?
I had one point of contact from the company.
How did you come to work with Brimit?
We found Brimit through Upwork. We were impressed by their responsiveness and communication skills, as well as their specific expertise in the areas related to our product.
How much have you invested with them?
We’ve spent approximately $2,000.
What is the status of this engagement?
We began working with them in November 2019, and the collaboration is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
The platform the team developed performs exactly as we anticipated. Internally, everyone is very impressed by Brimit’s final deliverable, noting the high-quality UI.
The team was excellent in terms of listening to our feedback and implementing changes and tweaks along the way. They were dedicated to making sure the finished product met our expectations. Also, Brimit’s UI capabilities are very strong.
How did Brimit perform from a project management standpoint?
We communicated with their team via instant messages as well as Upwork. We had several phone calls and screen shares as well.
Brimit was very thorough with communication to make sure everyone was on the same page as far as product requirements.
What did you find most impressive about them?
Brimit is both extremely knowledgeable about and skilled in what they do.
Are there any areas they could improve?
No. We have no complaints.
Do you have any advice for potential customers?
We definitely recommend partnering with Brimit given the opportunity.
the project
SharePoint Dev for Digital Workplace Consulting Company
“Brimit has never experienced an issue they couldn’t fix.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m a digital workplace consultant at a development shop that builds and integrates digital collaboration platforms. Most of our customers are companies with 200–4,000 employees.
What challenge were you trying to address with Brimit?
We needed additional support with development.
What was the scope of their involvement?
Based on the specifications we provided, Brimit helped us develop a fully cloud-based collaboration solution for one of our customers. As a tool, it enables users to collaborate both internally with their colleagues and externally with people outside the company. Brimit developed large parts of the code.
What is the team composition?
One developer from Brimit is assigned to our project full-time.
How did you come to work with Brimit?
One of my colleagues visited several SharePoint partners in their area and thought Brimit seemed to be the best for us.
What is the status of this engagement?
We’ve been working together since May 2018.
What evidence can you share that demonstrates the impact of the engagement?
We don’t have any specific numbers to share. The quality of work they delivered was consistently high. Most of the team demonstrated great communication skills, especially the point of contact we worked with directly. Our collaboration was effective.
How did Brimit perform from a project management standpoint?
Brimit wasn’t in charge of project management; we handled that internally. We held daily and weekly meetings to coordinate the project. Concerning tools and technology, we used Skype, Jira, and Microsoft Teams.
What did you find most impressive about them?
The developers have very impressive programming skills. In fact, they always found a way to work around our problems.
Are there any areas they could improve?
We wanted to switch one resource in the middle of the project, but it wasn’t possible to because Brimit has a limited number of employees. It would have been nice to have the option to switch developers when we wanted.
Do you have any advice for potential customers?
Communication is key.
the project
Ongoing Sitecore Dev for Healthcare Tech Firm
"Brimit asks questions, makes sure they understand what they are delivering, and then deliver it."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
My company specializes in marketing and websites for the hospital vertical. We work with various clients across the country doing websites and services. The primary platform that we use is Sitecore. I’m a tech lead on the project that we worked on with Brimit, and I'm also a dev team manager at our company.
What challenge were you trying to address with Brimit?
One of the core reasons that we used Brimit was their expertise with Sitecore. They were fully staffed with a whole range of Sitecore developers, and they allowed us to scale up and down as needed relative to our project flow. I’ve had previous experiences working with other offshore companies that do specific technical services and similar concepts in IT, but our company hadn’t used a supplier like this before our engagement for Sitecore.
What was the scope of their involvement?
Brimit started with us during the last half of a project. We were already through the design phase and were ready to start with the implementation phase; that’s when Brimit was brought on board. Basically, they ramped up quickly and were able to carry the load immediately, even though it was a complicated project. They adopted it and did well.
The project was updating and improving a hospital’s website that was built on the Sitecore platform. The new website would replace the obsolete website they had. The hospital’s marketing department wanted us to make improvements to the platform so they could do better marketing going forward. Brimit didn't just replicate an existing site with new technology. They added functionality to the site and a whole new UI, content strategy, and approach. The bulk of the features that Brimit used in the project are common to this industry. There are some unique approaches that we developed, and the Brimit guys had to learn them quickly and then replicate them following our technical requirements. As far as features for the end user’s website, it’s basically a robust enterprise-level website for the hospital industry with the features that the industry often uses.
How did you come to work with Brimit?
I believe we found Brimit through a referral from a dev lead at our company, who had worked with or had known of Brimit while he worked at a previous company. There were a few issues that factored into choosing to work with them. They had the skill set immediately available when we needed it, and they were willing to work with our process. We do Agile, and the workers at Brimit were on the calls, they did the stand-ups, and they worked with our process entirely. Those were the factors that contributed to us deciding to go with them.
What is the status of this engagement?
I think we started working with Brimit around October or November of 2015, and our relationship is ongoing. Since the initial project, we’ve moved on to 2 more major enterprise projects. They came in halfway through our first project in November 2015, wrapped it up, and moved right into the next 2 projects. We’re still working on wrapping up the third project.
All 3 projects were similar. They’re enterprise websites for hospitals, and they share similar functionality with advanced search and features like that. They were all custom built for each client’s requirements using Sitecore. The same core team from Brimit worked on all 3 sites, and they continue to work with us.
Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?
We launched a bunch of phases throughout the last year and a half; working with Brimit and having their team help with development enabled us to meet our deadlines, which would have been a struggle without them. Their ability to ramp up, produce, and integrate well with our team has allowed us to get these projects to clients on the deadlines that were promised.
Brimit’s performance also has improved throughout the project. They have to use a lot of our proprietary processes and approaches to solve the problems and to meet the customer’s requirements. I noticed that they improved in learning our system, processes, and approaches; their knowledge level went up considerably over the years. Their level of English also has gone up from when we first started working with them. We now consider them to be almost like a local team, even though they are 8 time zones away.
Compared to other offshore companies we’ve worked with, Brimit’s dedication to quality and delivery is higher than anyone else’s. They put in whatever effort was needed to meet the deadlines. If we said, “We have to get this done,” then they got it done. They collaborated with our BAs [business analysts] and project managers to clarify issues. Traditionally, with offshore people, you send it over the wall and hope they do it. Brimit asks questions, makes sure they understand what they are delivering, and then deliver it. Their quality of work also was exceedingly better than other offshore teams.
How did Brimit perform from a project management standpoint?
We initially started working with 3 of Brimit’s developers (a lead and 2 additional developers). I think we had 6 developers at the peak of the project, and then toward the end of the project, we were back to 3. The initial developers were brought to the project under Brimit’s recommendation. Then, as we added more members to the team, they ran their selection process past us, and we got to interview them and decide if we wanted them to be on the team or not. That worked well for us.
For task assignments, we used JIRA. We also used email and instant messaging on either Skype or Slack. Our platform has changed a few times. We also did daily stand-ups where they called in.
I was consistently interacting with the wider team. Leads handled most of the stuff, but if the leads were unavailable or if the schedule didn't work because of the time difference, then the teams would step in and handle whatever communication was needed. Everybody handled everyone’s stuff well.
What did you find most impressive about Brimit?
Brimit’s work ethic and level of effort ensure that they produce quality products that meet our requirements. Even if we have a misunderstanding, Brimit puts forth the effort to correct any mistakes and make sure they’re made right. They have a strong drive to make sure that what they deliver is high-quality. It’s hard to come by people—vendors and employees—who have Brimit’s level of desire to make a quality product.
Are there any areas Brimit could improve?
Our day was their evening, which made it hard to coordinate sometimes; they get to have a personal life too, right? They tried really hard to be available all of the time, but sometimes some of the guys couldn't make it, and they also neglected to let us know they couldn't make it until the next day. I know it’s extremely hard from their end. The only thing I’d say they could improve is their consistency in communicating when they’re not available for a call. Of the team of 6, a few of them were always spot on and would always, always communicate. If they were away on vacation or something, sometimes the backup guys would not be as communicative.
the project
.NET Development For Online Tutoring Service
"They developed some very high-quality code for us."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Could you briefly describe your company?
We provide online language tutoring and examination prep services to children and young adults. Our services are done entirely online.
What is your position?
I'm the founder.
Could you describe the business challenges that you were attempting to address when you first approached Brimit?
We were trying to build a new custom site that would allow us to offer our various tutoring programs to end-users. We had a lot of custom requirements that had to be met, and a fairly aggressive deployment timeline. None of our team members had the skills necessary to build the site, so we knew we needed to find external developers.
How did you select Brimit as your partner for this project?
They came recommended by another business partner. He had previous experience working with Brimit, so he knew they had the skills needed and a good reputation.
Could you describe the scope of their involvement in greater detail?
They were mostly responsible for the technical elements. We had a good idea of how we wanted the site to look, and had very exact technical requirements when we approached Brimit. We collaborated on the site architecture and refined the scope before they started the actual coding. They performed the functional development and took care of the testing and quality assurance.
Could you provide a general cost estimate for this site deployment?
[It was about] $100,000.
When was this project completed?
The site was finished in the beginning of March [of 2014].
In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance?
I can't share any specific metrics with you because of privacy, but I can tell you that the functionalities have worked exactly as we had planned. We haven't had nearly as many support issues after launch that we had originally anticipated since we were building a very custom site. They developed some very high-quality code for us.
When working with Brimit, is there anything that you would consider special about their approach that distinguishes them from other vendors?
I don't have experience with other IT [information technology] vendors, so I can't make any real comparison.
the project
Salesforce Customization for Banking Company
"Their experience and competency led to pleasant collaboration."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
The core direction of our company is staff recruitment. Salesforce is used as a CRM. My role is an analyst.
For what projects/services did your company hire Brimit?
We have collaborated on expanding Salesforce functionality.
What were your goals for this project?
The main goals were: Extensions of CRM functionality; Setting up the dashboard.
How did you select this vendor?
Great experience, convenience and speed of communication, openness, value for money.
Describe the project and the services they provided in detail.
Brimit has optimized the architecture and back-end logic of the analytics app, customized front-end that allowed more sophisticated filtering and as a result we got possiblity to produce new tables and charts.
What was the team composition?
The team consisted of Salesforce developer and Salesforce architect.
Can you share any information that demonstrates the impact that this project has had on your business?
Now it is much easier to analyze the results of work
How was project management arranged and how effective was it?
Project management was excellent. All was clear and on time.
What did you find most impressive about this company?
Their experience and competency led to pleasant collaboration.
Are there any areas for improvement?
I don't think. Everything was good.
the project
Development of Salesforce-Centric Startup
"They helped us with awesome development resources."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Account based intelligence for Salesforce
For what projects/services did your company hire Brimit?
We needed to develop our MVP. It was Salesforce app
What were your goals for this project?
Working MVP
How did you select this vendor?
We got recommendation from our friend
Describe the project and the services they provided in detail.
It was outstaffing service. They had provided us to developers with whom we developed our MVP.
What was the team composition?
They had provided us to developers with whom we developed our MVP.
Can you share any information that demonstrates the impact that this project has had on your business?
They helped us with awesome development resources.
How was project management arranged and how effective was it?
Everything was good
What did you find most impressive about this company?
They always do what they said
Are there any areas for improvement?
no
the project
Salesforce Dev Consulting for Online Education Provider
"Their communication and flexibility has always been what I've appreciated most about working with this team."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
An online continuing education provider and I'm the VP of Operations.
For what projects/services did your company hire Brimit?
Brimit has assisted us with Salesforce development.
What were your goals for this project?
We needed a flexible team that could adapt to complex situations and assist us when needed. Brimit has been a great partner for us.
How did you select this vendor?
Brimit was selected because of their flexibility and experience.
Describe the project and the services they provided in detail.
We needed a flexible team that could adapt to complex situations and assist us when needed. Brimit has been a great partner for us. They have worked with us on customizing our Salesforce instance and workflows to match our needs.
What was the team composition?
We've had one project leader and other members of the project have come and gone. We've always had strong communication from our project leader.
Can you share any information that demonstrates the impact that this project has had on your business?
This project has made Salesforce a much stronger tool for us. It's assisted us greatly with our day-to-day operations.
How was project management arranged and how effective was it?
The project management has been arranged by working with our project leader who has been very helpful. He's always been responsive to our needs and workflow.
What did you find most impressive about this company?
Their communication and flexibility has always been what I've appreciated most about working with this team.
Are there any areas for improvement?
I don't see any obvious areas for improvement.
Rather than just uploading client data as is, the team considers how clients use the software, ensuring a seamless upload and identifying areas for improvement along the way. They provide frequent updates, ask the right questions, and make themselves available, despite a time zone difference.