What evidence can you share that demonstrates the impact of the engagement?
They exceeded my expectations on every measure. They were great communicators and explained everything to us. They were upfront about any delays and had a good mitigation plan to deal with issues. They answered all our questions and we had an easy rapport with them.
We got all the data we needed and had no major hiccups with our field research. All the participants were honest about their identities and we found no cases of fraud. The whole project was completed in a timely manner and we were satisfied with everything they delivered.
How did Brilliant Experience perform from a project management standpoint?
They went the extra mile to make sure we got what we needed. They were eager to be involved in the analysis and thought through all the topics and materials we had to cover. I’ve worked with a lot of vendors, but very few of them were as thorough or as willing to do so much for us.
We mostly communicated through email or video conferencing. We spoke two or three times a week and would fill in the rest of the information by email.
What did you find most impressive about them?
They’re remarkably thorough. They understood the details and questioned us when they noticed something was missing. They were on top of all my needs. They were also very easy to communicate with, either over email, video, or face to face. They gave a good impression and they were there to help me.
Are there any areas they could improve?
I don’t have any recommendations for them, but would love it if they opened their research capabilities up to international projects.
Do you have any advice for potential customers?
I often guard myself with vendors, but I found it was best to overshare with Brilliant. They were trustworthy and I could share any internal issues with them and feel safe. They helped make sure I accomplished my goals. Have an open, trusting relationship with them and you’ll get the results you want.
Brilliant Experience exceeded all expectations and helped gather all the necessary data to complete the project. They provided an easy rapport and were eager to take on extra responsibilities. They were communicative and trustworthy.