The Brihaspati Infotech

BACKGROUND

Please describe your company and position.

I am the CEO of Gatsby

Describe what your company does in a single sentence.

Software to streamline ambassador and micro-influencer programs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Brihaspati Infotech to accomplish?

• Rebuild the tech from the ground up
• Create a Shopify App
• Scale the technology to support Enterprise clients

SOLUTION

How did you find The Brihaspati Infotech?

Referral

Why did you select The Brihaspati Infotech over others?

• Pricing fit our budget
• Referred to me

How many teammates from The Brihaspati Infotech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Full time engineering support from TBI. They help scope the sprints and manage a vast array of engineering tickets from creating APIs to integrating partner technologies to updating our front end UI. There is nothing the TBI team and our engineer there can't do.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The product is a well known player in the Shopify app ecosystem now. We are continuing to grow the company every day.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they are very timely. We manage 2-week sprints and the team at TBI communicates daily on progress via Skype and JIRA tickets. Every two weeks we meet on a live call to go over the sprint and prepare for the next one. 

And about once per year the founder of TBI flies out to California to meet with me in person and discuss strategy and goals for the next year.

What was your primary form of communication with The Brihaspati Infotech?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Communication and pride in the work. With other contractor companies, I've seen poor communication and poor-quality deliverables. TBI is the opposite, they are a great engineering partner for us.

Are there any areas for improvement or something The Brihaspati Infotech could have done differently?

I think they're working on providing technical support during other time-zones, which would be very helpful for us to have.

BACKGROUND

Please describe your company and position.

I am the COO, Co-founder of InJoy Global

Describe what your company does in a single sentence.

Customizable training/personal development software. Both mobile and desktop

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Brihaspati Infotech to accomplish?

• Create the front and backend of our platform
• Maintain the site and add functionality and updates as needed
• Be our tech support team for our clients

SOLUTION

How did you find The Brihaspati Infotech?

Online Search

Why did you select The Brihaspati Infotech over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from The Brihaspati Infotech were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Phase one included creating a web based platform that was customizable for our clients. Phase two included a mobile version of the platform. Phase three involved a major overhaul to create a much more expansive backend so that we could offer the platform as a true SaaS model and give other trainers, coaches, creators their own accounts and access to the backend creator tools that previously were only for one user. 

There have been dozens of interations as well as product updates in functionality, UX and UI as well as several custom projects that were required to meet certain larger clients' needs. Their team also served as our tech support and directly communicated with end users as an extension of our team. They have been an invaluable as a partner in many ways.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our entire company has been built around our online and mobile platform. We've served hundreds of clients including big names like Toyota, Bloomingdale's, Thomson Reuters, and even NASA. Our platform has been used by the SEC and dozens of school districts as well as for hundreds of trainers and coaches to deliver their content to their clients. Over 100,000 people have used our platform over the past decade and it's created millions of dollars in revenue for us and our clients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I don't think I've ever had a business partnership with the level of trust I've had with their team. We met regularly. They were always prepared, open to our feedback, extremely responsive to our requests and those of our end users. But possibly the most impressive quality of our relationship with them has been their attitude. They never said that they couldn't do something. They would listen to our ideas and requests and then figure out a couple options that we could pursue. 

They always treat our projects as if they're a part of us, with the same pride and commitment to excellence we have.

What was your primary form of communication with The Brihaspati Infotech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The dedication to our success. Working with them never felt like we were "just another client" but rather they took complete ownership of our project as if they were a part of our company. In fact, we have always talked of them as part of our company. They have been so instrumental to our company that we have had members of their team join us in the US for our yearly team retreats and I not only hold them in the highest regard as colleagues but I consider several of their team members friends.

Are there any areas for improvement or something The Brihaspati Infotech could have done differently

As with any start up, we had several pivots, unforeseen challenges and a hundred other unpredictable things come up over the years. Brihaspati was always understanding and patient with us even in moments where I can only imagine how hard it would have been to be our partner. I don't actually have any areas of improvement as they were always open to change according to our needs. And so when things changed, they changed with us. Pretty incredible actually.

BACKGROUND

Please describe your company and position.

I am the Director of a logistics & supply chain company

Describe what your company does in a single sentence.

E-commerce Fulfillment

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Brihaspati Infotech Pvt. Ltd. to accomplish?

• Our business is a multi-carrier shipping business and we deal with multiple shipping vendors and customers on a daily basis. I am director of the company based in New York.

SOLUTION

How did you find The Brihaspati Infotech Pvt. Ltd.?

Referral

Why did you select The Brihaspati Infotech Pvt. Ltd. over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from The Brihaspati Infotech Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Basically, we wanted to have a one stop solution to manage our current business and to have all our customers and their shipping details in one place along with, the shipping reports and analytics on the main dashboard

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The application developed by them solved all our issues as now we can access everything in a single application. Now when use it, we feel that it really is saving our time which we can be utilized further to grow our business. So gradually this project would have a great impact on our sales and profits which is the need of every business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The major thing that impressed us is their professionalism and understanding of business requirements and latest technologies. They quickly understood our ideas and what we were looking for in our application. Their developers are quite professional and they know how to develop a high-end application. The code quality and structure were quite impressive, and our application is running very smoothly. This all really impressed us about The Brihaspati Infotech.

What was your primary form of communication with The Brihaspati Infotech Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are quite experienced in managing big projects, they used Project management tool to track the progress of our project and a bug tracking system to report all bugs and to track the progress of bug fixes. They were always available for virtual meetings and communicated very well with us throughout this project’s development. Overall, we are quite satisfied and happy with the way they managed our project. They gave us demonstrations after each module’s completion.

Are there any areas for improvement or something The Brihaspati Infotech Pvt. Ltd. could have done differently?

There is always a room for improvement but we could not find any in our case. We are quite happy with their work.

BACKGROUND

Please describe your company and position.

I am the Founder of Quickblog

Describe what your company does in a single sentence.

Quickblog is an embeddable microblogging SaaS for retailers, hobby bloggers and agencies

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Brihaspati Infotech Pvt. Ltd. to accomplish?

• To build an MVP
• To continually enhance the application
• To continually provide support for the application

SOLUTION

How did you find The Brihaspati Infotech Pvt. Ltd.?

Upwork

Why did you select The Brihaspati Infotech Pvt. Ltd. over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from The Brihaspati Infotech Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

TBI were tasked with building an embeddable blogging SaaS, that could be added to almost any website/page builder using a snippet of JavaScript. Since the start of the project, here are the key deliverables that TBI have implemented:

• User Interface design
• Super admin portal development
• Blog editor and management (Authors, Categories, Keywords)
• SEO analysis
• Blog Scheduling
• Blog customisation (JavaScript & CSS)
• API, webhook & IPaaS integration: Zapier, Pabbly Connect & Integrately
• Google Analytics & Search integration
• SEM rush integration
• Comments and Sharing integration
• SEO enhanced features (article schema, breadcrumbs, sitemap
• Multiple accounts, users and agency management (custom branding + domains)
• Payments/subscriptions/coupon management

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Quickblog has a high user adoption and a lot of verified 5 star reviews on Appsumi, G2 and Capterra. Quickblog is generating monthly recurring revenue as well as over $100K USD in gross lifetime sales.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

TBI are insanely fast to respond and to knock out an MVP or initial version. They almost always deliver on time, and if not, the timelines are always manageable. Whenever any issues arise, they are always quick to resolve them.

What was your primary form of communication with The Brihaspati Infotech Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I am thrilled to share my exceptional experience with The Brihaspati Infotech, a remarkable development company that played a pivotal role in transforming Quickblog from its initial MVP state into a feature-rich application. Prepare yourself for a review filled with enthusiasm, positive feedback, and a special mention of the dynamic duo behind this success — Mohit, the project manager par excellence, and Pawan, my dedicated project contact. 

First and foremost, I would like to highlight the invaluable contributions of Mohit, whose exceptional leadership and project management skills have been instrumental since our collaboration began in December 2019. Mohit's expert understanding of my vision, coupled with his strategic planning, has been the driving force behind Quickblog's evolution. His ability to coordinate various aspects of the project while adapting to changing needs and objectives has been truly commendable. Without Mohit's steadfast guidance, Quickblog would not have achieved the level of success it enjoys today.

I must also express my appreciation for Pawan, my reliable project contact. Pawan has consistently demonstrated professionalism and reliability throughout our collaboration. His prompt responses, comprehensive explanations, and meticulous attention to detail have fostered transparent and seamless communication. Pawan's unwavering commitment to customer satisfaction has been truly impressive, making me feel like a valued partner rather than just a client.

The expertise exhibited by The Brihaspati Infotech in transforming Quickblog from an MVP to a feature-rich application is truly noteworthy. The team's profound understanding of my requirements, coupled with their technical prowess, has consistently exceeded my expectations. Their meticulous coding has brought Quickblog to life, resulting in a robust and high-performing application. I would be remiss not to acknowledge the exceptional talent and cohesion within The Brihaspati Infotech's development team.

Each member has showcased a remarkable level of skill and creativity, translating my ideas into functional features with finesse. Their collective coding wizardry has been vital in elevating Quickblog's functionality. Furthermore, The Brihaspati Infotech's commitment to excellence extends beyond the development phase. Their post-launch support has been impeccable, swiftly addressing any minor issues and ensuring uninterrupted operation. Their dedication to long-term success is highly commendable. In terms of value for money, the investment I made—approximately $50,000—has been undoubtedly worthwhile.

The quality and functionality delivered by The Brihaspati Infotech far surpass my initial expectations. Quickblog has become an invaluable asset to my business, and the return on investment has been exceptional. To conclude, for those seeking a development company capable of transforming their vision into reality, I wholeheartedly recommend The Brihaspati Infotech.

Under the leadership of Mohit and with Pawan as a reliable point of contact, they bring expertise, passion, and an unwavering dedication to delivering outstanding results. My sincere gratitude goes out to the entire team for their contributions in making Quickblog the resounding success it is today. Well done!

Are there any areas for improvement or something The Brihaspati Infotech Pvt. Ltd. could have done differently?

QA needs a focus, but these are things that we have ironed out over the last few years.

BACKGROUND

Please describe your company and position.

I am the CEO of Oddcast Inc

Describe what your company does in a single sentence.

Oddcast provides speaking animated avatars for the web, for Business and Educational use..

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Brihaspati Infotech Pvt. Ltd. to accomplish?

• Build a mobile app for our educational product.
• Develop a new version of a blockbuster holiday entertainment application.
• Create a new product website for our business oriented product.
• Integrate our speaking avatars with React Native.

SOLUTION

How did you find The Brihaspati Infotech Pvt. Ltd.?

• Online Search
• Other

Why did you select The Brihaspati Infotech Pvt. Ltd. over others?

• Pricing fit our budget
• Company values aligned
• We had an instant rapport

How many teammates from The Brihaspati Infotech Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

TBI have been an integral part of our development team for the past 7 years. They have been developing and maintaining key components of our products, while working closely with our internal team. As such their contribution cannot be described or boiled down to "deliverables". They are part of our team, responsible for ongoing development of our products, and instrumental in enabling us to build and create awesome products.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Unlike other companies who might outsource a specific project, we brought TBI developers into our R&D team and assigned them ongoing responsibilities. The result has been a force multiplier which we otherwise could not have afforded, which has enabled us to push forward with new products and features. Without TBI this would nothave been possible.

What was your primary form of communication with The Brihaspati Infotech Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I've found them to be extremely responsive and customer oriented. When plans are made and deadlines defined they make every effort to meet them, including working long hours and weekends if needed.

What did you find most impressive or unique about this company?

I think the magic sauce (if it can be called that) is in the leadership. Kunal is extremely bright, knowledgeable, and personable - and quick to grasp what you require. He's been successful in putting procedures in place that allow his team to be on top of their assignments. For example - on long term projects, they have a backup person for each engineer, so that if a person leaves, or needs to be replaced on the team, this can be done relatively seamlessly. 

As a team, they also seem to have found a way to be on top of current technologies - so, for example, when we needed to delve into React Native they had relevant expertise already on board. This was very handy to say the least. It is the leadership that makes all this happen.

Are there any areas for improvement or something The Brihaspati Infotech Pvt. Ltd. could have done differently?

Nothing comes to mind.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of a payment processing company for Bitcoin and stablecoins for any online business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Brihaspati Infotech Pvt. Ltd.?

We needed extra developers beyond our internal team to work on some functionality for the platform. Modules needed to be built and we were expanding some existing features.

SOLUTION

What was the scope of their involvement?

First, we asked them to build a Shopify plug-in that tied into our platform. I was impressed by them when they finished, so we rolled out stablecoins into our platform with their help. That took about two months to do, and that’s about all we used them for.

We guided them to what we wanted since they were lending a helping hand, which worked well for us. We gave them the requirements or the scope of work and they followed it really well. To keep everything on the right track, we had to engage with them every day to work issues out.

What is the team composition?

There was only one contractor.

How did you come to work with The Brihaspati Infotech Pvt. Ltd.?

I was doing searches online for contractors like Freelancer and UpWork, and Infotech stood out from the rest. They had a well-documented Shopify build for a previous client of theirs, and that’s what we were looking for in the beginning. After going back and forth with a few other companies we narrowed the choice down to them.

How much have you invested with them?

We spent around $7,000 with them.

What is the status of this engagement?

We worked together from March until May 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We should get some feedback soon from application testing.

How did The Brihaspati Infotech Pvt. Ltd. perform from a project management standpoint?

They had a manager we’d deal with for the frontend stuff and administration, and then they assigned us a backend person for the technical code building. We put them into our Slack channel, so it was a seamless introduction. Everyone knew what they were doing and were on the same page.

They were very communicative, and the technical contractor was very responsive to any issues, whether there were bugs or something wasn’t built correctly. He was very flexible in listening to our needs. Sometimes things don’t pan out the way you thought they would when you’re building something, and the contractor was quick to make the necessary changes. There was no negative feedback on that.

What did you find most impressive about them?

They were very hard-working. We had a schedule we wanted to nail down — a specific date we wanted to nail — and they were very helpful. Sometimes we didn’t meet deadlines along the way but that happens with projects. Their commitment in keeping with the project was focused.

Are there any areas they could improve?

We opened up our codebase to them and had them sign NDA’s, but those can only go so far so that was more a security issue on our side. Building a procedure around destroying the code or making sure it’s not visible after the project would be good for their framework.

Do you have any advice for potential customers?

Have a technical person leading because these people just want to build stuff. If you don’t have the direction ready for them, you’re probably not going to get what you want. You have to lay out the foundation and features.

BACKGROUND

Introduce your business and what you do there.

I’m one of the founders of a commercial real estate data research and brokerage company. In my role, I handle the development of the site and general management work to grow the business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Brihaspati Infotech Pvt. Ltd.?

We engaged them to help with the IT component of our website because we weren’t having much success with other third parties.

SOLUTION

What was the scope of their involvement?

They assisted us in our effort to redevelop our entire website, essentially creating an email alert system based on user property preferences. They’ll pull data from our database and email subscribers based on a list of criteria. Their team has added several other features and functionalities as well. One pretty unique feature is buyer matching. They built out a system that allows individuals to submit property details to populate a list of potential buyers that align with their input.

What is the team composition?

We have one project manager, a developer, and a designer. Those are the three people actively working on it, but our group chats contain five members of their team.

How did you come to work with The Brihaspati Infotech Pvt. Ltd.?

I found them through Upwork and noticed they operate a sizable business in terms of revenue and headcount. In the past, we’ve worked with smaller groups and independent contractors. We wanted to experience working with a larger partner, and they were able to do that for us virtually.

How much have you invested with them?

So far, we’ve spent about $20,000.

What is the status of this engagement?

We started the work in May 2019 and continue to collaborate.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t gone live yet, but the quality of work is fantastic. Everyone who has seen it is impressed. I’m excited to launch it and begin to take the next steps. Based on the success of this project, we plan on partnering with them on other sites.

How did The Brihaspati Infotech Pvt. Ltd. perform from a project management standpoint?

Every day, they send me a report explaining what each of their teammates did for the project that day. Otherwise, we communicate over Skype calls and Upwork’s chat function. Skype’s video calls have been helpful because they allow us to share screens. They’ll also record video updates to do along with the messages they send. We’re active in communicating back and forth.

What did you find most impressive about them?

They’re good at understanding our needs and can implement solutions quickly. No matter what, they’re responsive and keep me up to date on progress. I have tons of experience with smaller teams as partners, but this was truly a turnkey IT solution. They offer everything we needed: a chain of command, organizational charts, project managers, and specialists in various fields. This is a fully integrated team with significant, helpful resources.

Are there any areas they could improve?

Because we’re working remotely and communicating through messages and images, some things get lost in translation. Everyone in these relationships probably struggles with this, though. They could try to be more thorough in their communication, but I really don’t have any major complaints.

Do you have any advice for potential customers?

Be very clear on your project’s goals, not leaving much up to the imagination. I use tools to draw out what I want certain parts of the site to look like. If you don’t make sure you’re communicating clearly, you could end up wasting time and money because they never understood your intentions for the solution.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of B1In. We develop apps for e-commerce websites.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Brihaspati Infotech Pvt. Ltd.?

We had an idea for an app, and we needed somebody that had the skills to develop the app for Shopify. 

SOLUTION

What was the scope of their involvement?

The Brihaspati Infotech Pvt. Ltd. is helping us develop an app that allows any Shopify store to run sweepstakes for their customers. The app combines all of the entries and picks one winner out of every 100 entries, granting the winner 100% cashback on whatever they purchase from the store.

They’ve taken our input and developed the app’s backend so that it can run on Shopify. The team has developed the frontend so that stores can see the billing system and what they’re doing, and contestants can see their entries.

The Brihaspati Infotech Pvt. Ltd. is also working on a web-based portal for all of the Shopify stores that run our app. We plan to build a platform in the future, and they’ll help with that as well.

What is the team composition?

My main points of contact include a project manager, a developer, and a sales manager. There are others behind the scenes, but I don’t speak to them on a regular basis.

How did you come to work with The Brihaspati Infotech Pvt. Ltd.?

I looked for developers that had experience with Shopify apps. We contacted The Brihaspati Infotech Pvt. Ltd., and they gave us a good indication of pricing, technology levels, and what they could do. The breakdown that they gave us after our initial discussion made me very confident that they could do the job. 

We considered 5–6 companies, but The Brihaspati Infotech Pvt. Ltd. stood out based on what they’d done in the past and what they said they could do for us. I liked their professionalism, and the pricing was very good. 

How much have you invested with them?

My company has spent about $25,000–$50,000 so far.

What is the status of this engagement?

We contacted The Brihaspati Infotech Pvt. Ltd. in October 2018, and then we started working with them in January 2019. We’re still working with them today and will be in the future to develop our requirements further. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When you have a vision for what you want to do, it’s hard to implement that on the technology side. An added challenge comes from working with Shopify. However, The Brihaspati Infotech Pvt. Ltd. came up with all of the necessary solutions.

They’ve become more like a partner than just a programmer for hire. If there are issues, they don’t tell us no or charge us extra; they go beyond the requirements to come up with alternative solutions that are better than what we’d thought of.

How did The Brihaspati Infotech Pvt. Ltd. perform from a project management standpoint?

We’re pretty much in contact with them every day, or we at least have a phone call once a week to get updates on their progress. We communicate via Skype, email, and messaging. Our teams have a central feedback form, which allows us to see what they’re working on and who is responsible for what. Despite the time difference, they reply quickly. They’ve been on the ball with everything. 

Working with them has been very easy compared to other companies I’ve worked with. We have a very collaborative workflow. As we’ve gone along and experienced hurdles, our general requirements have changed a lot, and they’ve been very helpful throughout the process. The Brihaspati Infotech Pvt. Ltd. has implemented the technology that has allowed us to develop our vision. 

What did you find most impressive about them?

The Brihaspati Infotech Pvt. Ltd. really cares about client projects. They will go beyond the financial scope to ensure the project’s success. They want their clients to be happy.

Are there any areas they could improve?

Sometimes, they make scope changes without considering the business side of things. For example, they might do something that works technically but doesn’t work on a business level. The only drawback I’m seeing with them is that they’re very technology-based but lack business reasoning. 

BACKGROUND

Introduce your business and what you do there.

I'm the co-founder and director of Menu Analyzer. We provide nutritional and allergen analysis of menus dishes for the catering industry in Europe. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Brihaspati Infotech Pvt. Ltd.?

Our website was initially developed in Drupal by someone who wasn’t very good at Drupal. We initially hired The Brihaspati Infotech Pvt. Ltd. to revamp it, but eventually we decided to start from scratch.

SOLUTION

What was the scope of their involvement?

Since the Drupal backend requires a lot of intensive processes and calculations, our website was running extremely slowly. The Brihaspati Infotech Pvt. Ltd. rewrote the PHP code and tried multiple solutions to speed it up. 

However, while their work was excellent, the site still wasn’t fit for purpose. We decided to do a ground-up redevelopment. The Brihaspati Infotech Pvt. Ltd. rebuilt our website using Yii, a PHP framework. They followed an agile process and finished getting everything up and running by May 2016.

In the EU, every food provider needs to supply allergen information for their products, whether it’s pre-packaged or freshly prepared. The website allows caterers to enter the ingredients for each recipe they make. We then automatically provide all nutritional and allergen information for the dish. We work with restaurants, hotels, care homes, airports, schools, and anywhere else that prepares and serves food. 

The website also has functions like stock control and is open to customization. It runs on a tablet or phone as well as it does on a desktop computer. That way, chefs can enter recipe information on tablets in the kitchen—where keyboards are not allowed.

What is the team composition?

We worked with one project manager for the Drupal revamp. The new website team consisted of two project managers and two programmers. We communicated mostly with the project managers, who spoke English very well.

How did you come to work with The Brihaspati Infotech Pvt. Ltd.?

I put out a request on UpWork and found several vendors willing to help me repair the Drupal site. That’s how I initially got in touch with The Brihaspati Infotech Pvt. Ltd.

How much have you invested with them?

We spent $40,000 in total.

What is the status of this engagement?

The endeavor to fix the old website lasted from September 2013 until March 2014. The project to build a new one took from May 2014–March 2016. The Brihaspati Infotech Pvt. Ltd. continues to provide updates and support as requested.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website is fully functional with a robust backend. The navigation works well. The only times we’ve experienced outages are when PHP or Apache are being updated or when we’ve upgraded the software on our server.

How did The Brihaspati Infotech Pvt. Ltd. perform from a project management standpoint?

The project manager was highly responsive. He always got back to me within the same day every time I emailed them, even if it’s just a new requirement. From a communications point of view, I have no complaints at all.

What did you find most impressive about them?

Their level of responsiveness impressed me the most. As the project went on, we regularly made changes to the original specifications. The Brihaspati Infotech Pvt. Ltd. was flexible and patient with us. We’re overall happy with the quality of work we received for the money we spent.

Are there any areas they could improve?

We would have liked it if The Brihaspati Infotech Pvt. Ltd. had the website up more quickly. However, that was in part my fault because we changed our requirements quite a lot as we were going along.

Any advice for potential customers?

As with any software project, make sure your specifications cover all the bases from the beginning. Also, if I were to do this project again, I’d contact The Brihaspati Infotech Pvt. Ltd. daily instead of weekly. We had to run our business at the same time as the website was being developed, so I didn’t have the time to devote to the project that I should have.

BACKGROUND

Please describe your company and your position there.

Online e-commerce store that designs and sells boutique partyware and decorations, founded in 2007. We have 2 locations one Australia and the other in the USA. I am the founder.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Brihaspati Infotech Pvt. Ltd.?

We hired Brihaspati Infotech to built us 2 x magento webistes. 1 for Australia and the other magento website for USA. We were already on Magento 1, and they build a new Magento 2 website to our brief.

What were your goals for this project?

The website need to be faster, have a better user experience and be up to date with the latest security and software.

SOLUTION

How did you select this vendor?

We had worked with them before, and they were always fast to respond to tasks and issues. We were very happy with their level of expertise they had demonstrated.

Describe the project and the services they provided in detail.

They developed, tested and deployed a new magento 2 website. First they put together a planning document of all the items and goals we needed to achieve. They created test sites for us to review, then once we were happy with everything we went live.

What was the team composition?

We mainly had 1 person that managed the project for us, but when we had questions regarding servers and SEO the other teams in the company where consulted in order to answer our questions.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

This was a big project and it was completed on budget.

How was project management arranged and how effective was it?

Project management was great, response time was always very fast. The team regularly met deadlines and completed task to the allocated time frame.

What did you find most impressive about this company?

They always answered our queries and questions and if they didn't know the answer they would find the right person who did, so they could complete tasks. Response time was very fast and professional.

Are there any areas for improvement?

We are very happy with the work and team. The only issue we had was the time zone differences. It would be towards the end of the day when they would be coming online.