We move brands forward.

BRIGADE is an award-winning creative agency that works with consultants and marketing teams worldwide who are aligned in the belief that brand consistency is the key to success, and that you don’t have to sacrifice great design to get it. We specialize in helping brands grow and make an impact through well-defined core identities and a zealous commitment to reinforcing them.

Founded in 2005, BRIGADE has grown from a one-woman show to an award-winning team of over 25 designers, copywriters, strategists, producers, and account managers. We were named one of Ad Age’s Best Places to Work in 2017 and we are a certified women-owned business.

 
$25,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2005
Show all +
Hadley, MA
headquarters
  • 195 Russell Street
    Hadley, MA 01035
    United States

Portfolio

Key clients: 

SVEDKA Vodka • Wyndham Hotel & Resorts • Travelodge • Hawthorn Suites • AmericInn • Baymont Inn & Suites • Trademark Collection • Days Inn • Super 8 • World Hotels Collection • ALHI • Vapotherm • Weleda • Esselon Coffee • NextFlex • Audience Rewards • Studio School Los Angeles • Bat Conservation International • Isenberg School of Management, UMass Amherst • Burgerville • San Franola Granola • Little Red Dot • Greenlight Planet • Flex Pharma • Kim Crawford Wines

Dean's Beans Coffee Image

Dean's Beans Coffee

Dean’s Beans came to us for a refresh of their retail coffee bags. Aesthetically, we honored the brand’s reputation as a specialty coffee roaster that is a vehicle for progressive change, and we did it in a way that honored the 60’s spirit of love and unity — with colorful, hand-illustrated patterns inspired by art from around the world. Using concentric patterns, we focus the consumer’s eye on a hand offering up a coffee cup,

as a nod to the partnership required to move the coffee beans from seedlings to brew.
Bat Conservation International Image

Bat Conservation International

Bat Conservation International (BCI) came to us for a brand refresh that would inspire and mobilize current donors, establish new donor support, and raise awareness of their mission to end bat extinctions worldwide. To help BCI, we developed a new brand positioning — Rebel On a Mission — which we followed up with a creative campaign focused on BCI’s  smart, rebellious spirit. Included in this work was a key messaging platform,

a new visual identity, and brand guidelines to help unify all communications. We also revitalized BCI website to match their new look and feel in order to help them educate and attract new donors.
FlexFactor Image

FlexFactor

NextFlex®, America’s Flexible Hybrid Electronics Manufacturing Institute, came to us to help them develop messaging and powerful collateral for FlexFactor® — their immersive high school program that utilizes partnerships with local colleges and universities to introduce students to the world of advanced manufacturing technology and aims to get young people excited about STEM-based education and career pathways. Our first step

in this collaboration with NextFlex was to reorganize the content flow to enhance clarity of the material. Moving into design, to help the various users (students, teachers, industry partners) navigate the content and understand how it correlates to all other program materials, we used color, coding, icons, and other visual solutions. The finished product is a cohesive, intuitive, and user-friendly program kit that celebrates FlexFactor’s collaborative approach to education, entrepreneurship, and technology.
Black Birch Vineyard: BLOOM Image

Black Birch Vineyard: BLOOM

Black Birch Vineyard BLOOM packaging

Umass Magazine; Fall 2019 Image

Umass Magazine; Fall 2019

We worked with the UMass Advancement team on the Fall 2019 edition of the UMass Magazine. Together, we created custom artwork and unique layouts that allow feature stories to stand out, while aligning with the overarching UMass brand identity. The result: a masterpiece of artistic storytelling that connects readers to the flagship campus and celebrates the wide-ranging achievements of UMass Amherst and their alumni.

Tandem Bagel Co. Image

Tandem Bagel Co.

As Tandem Bagel Company prepared to open their third shop in western Massachusetts, they came to BRIGADE for a refresh that would strengthen their brand and clarify their message — establishing them as the go-to café and bakery for a wider audience. To help Tandem stand out, we updated their logo, created a hand-drawn pattern to use on collateral, and solidified their brand story with key messages and voice and tone guidelines.

To ensure everyone was fully connected to the new look and feel and consistent in their communications, we created a brand toolkit for use by the owners, staff, and company partners.
21 Seeds Image

21 Seeds

We worked with women-owned business 21 SEEDS to help them launch their fresh fruit infused craft tequila in three delicious flavors: cucumber jalapeño, grapefruit hibiscus, and valencia orange. Our in-house artists hand illustrated patterns and flavor profiles that complement the clean lines of the glass bottle, while textured paper for the label enhances the tactile experience. We also designed a website with a lookbook feel

that supports the packaging and showcases 21 SEEDS as a growing lifestyle brand. The overall creative platform helps the product stand out: on shelf, on social, and in the minds of tastemakers and influencers on the west coast and beyond.
Cooper's Hawk Image

Cooper's Hawk

Cooper’s Hawk is a modern casual restaurant and winery chain with a mission to democratize the good life through wine. Their wine club boasts over 240,000 members who provide a sizable lift in revenue from repeat visits to the company’s 35 restaurant locations. In addition to exclusive monthly wines, this Wine Club offers a wide array of benefits including dining rewards, member pricing, exclusive trips, and tasting events. The

Cooper’s Hawk loyalty marketing team came to us to help them increase member participation with a more engaging welcome email series that would educate and excite new members about these differentiators. BRIGADE began with content strategy and hierarchy, integrating a scalable “discovery” framework that can be used for other channels. We leveraged existing assets to maintain brand consistency and elevated the series with a custom icon system that will help Wine Club members navigate benefits at every touchpoint. Each email walks the new member through a specific benefit category with bite-sized, conversational summaries and graphics that don’t overwhelm. The finished series is elegant, inviting, and has laid the foundation for revitalization of on-premise Wine Club acquisition communications.
SVEDKA Halloween 2019 Image

SVEDKA Halloween 2019

In 2018 we gave SVEDKA some teeth with a Halloween creative platform that helped the brand differentiate itself and stand out from the crowd at retail. The program won awards and helped propel SVEDKA to one of its most successful Halloween sales windows ever. For 2019, the client wanted to build on the success of the previous year by updating the artwork and aligning the visuals to their new brand campaign — ‘Bring Your Own

Spirit’. In 2018 we added teeth. And in 2019 we helped give SVEDKA even more bite — with edge, fearlessness, and of course, NEON.
Hiball Image

Hiball

Hiball is 100% sparkling energy water made with all natural ingredients. The brand came to BRIGADE to concept and create a nationwide campaign that would launch in Los Angeles, Austin, and Portland, Oregon. The campaign was brought to life in digital and print billboards and wild postings; and was supported with a digital media buy, a robust social feed, and a refreshed eCommerce look and feel. At every touchpoint, the creative

inspires people to embrace Hiball as a natural source of energy for their always-on lives.
BIC Good Vibes Image

BIC Good Vibes

BIC came to us for help refreshing their “Good Vibes” line of lighters, with the goal of increasing sales among their millennial male demographic. The desired look and feel for the lighters in this series was fun, irreverent, and edgy (without being offensive). In combination with internet research, social media support, and lots of memes, we delivered creative approaches that would engage millennials without alienating other

BIC consumers in search of a lighter.
SVEDKA Spiked Premium Seltzer Image

SVEDKA Spiked Premium Seltzer

As the #1 Imported Vodka in the US, SVEDKA Imported Vodka is a staple in the liquor aisle. Its iconic band and simplistic style is a hallmark in the world of vodka. As the brand contemplated an entry in the hot, ready-to-drink category, they wanted to understand audience, competitive landscape, and packaging background to design a spiked seltzer SVEDKA-style. The brand tapped Brigade to visually strategize and design SVEDKA’s

very first aluminum cans and paper shippers.
INSA Image

INSA

We partnered with startup INSA to build their brand from the ground up as they lead the Massachusetts recreational cannabis revolution. Our work included a naming rationale, brand positioning, visual identity, and experience profiles for each of the brand’s flower offerings. We also built a complete packaging system for over 100 unique SKUs that considered consumer navigation and that created an emotional, tactile experience

specific to each product. Distinctive canvases painted by our in-house artists showcase nature-inspired patterns that when applied to the packaging, pop in retail and provide a sensory shopping experience.
Isenberg School of Management Image

Isenberg School of Management

The Isenberg School of Management came to us for a strategic redesign of their icon, aiming to better align their mark with their current ranking and forward momentum, and position themselves as a leading school of management in the competitive market. As a professional school at UMass Amherst, the icon also had to live with UMass Amherst branding, meeting the stakeholder standards of multiple teams on campus. Our work spanned

from audit, landscape review, stakeholder input, data analysis, and strategic positioning, to the creation of an icon that was both responsive (to audiences, communication, and devices) and that would help Isenberg gain notice organically — through a timeless mark that’s both nostalgic and powerful. To ensure the icon would be used correctly and consistently across the campus, we created a 100+ page brand book for the Isenberg team.
Days Inn by Wyndham Image

Days Inn by Wyndham

Days Inn by Wyndham, an iconic brand with great recognition, came to us for a brand identity that would reflect their joyful, optimistic positioning and differentiate them from other economy brands. To help Days Inn create a master brand that was uniquely their own, connected to their existing campaign, “Seize the Days,” and clearly part of the Wyndham Hotels & Resorts parent brand, we developed a bold and upbeat visual

identity, updated tone of voice, and unifying brand guidelines to direct communications across channels.
Eversound Image

Eversound

Used in over 500 facilities across the country, Eversound is an assistive-listening headphone system that helps senior living communities deliver extraordinary personalized care. Eversound empowers residents to connect with their communities in deep and transformative ways by enhancing their ability to hear and participate in conversations and activities. Our work for them included a new positioning, key messaging platform,

visual identity, and website redesign. Clear messaging and friendly, contemporary visuals bring an uplifting and approachable mood to the Eversound brand.
AmericInn by Wyndham Image

AmericInn by Wyndham

AmericInn by Wyndham came to us for a brand refresh, with a focus on developing a consistent look and feel that would support their America’s Welcoming Neighbor positioning, differentiate them from competitors, and help them transition from a regional brand to one with national presence as part of the Wyndham family. To move AmericInn toward these goals, we developed a new creative campaign — “In Pursuit of” — with an updated

visual identity, tone of voice, and brand guidelines. We then executed the campaign in on-premise collateral, provided templates for out of home (OOH), print and digital ads, and shot nine video spots for social advertising.
Berkshire Flyer Image

Berkshire Flyer

We partnered with 1Berkshire (the official economic development organization of Berkshire County) to develop an identity for the Berkshire Flyer, a new weekend train service between New York City and the Berkshires. Our creative brands the Berkshire Flyer as a catalyst of influence and culture. It leverages a responsive logo mark built to adapt to seasonal promotions and other occasions, speaking to the momentum of the region

and the train itself. The broader campaign rallies behind the Berkshires as more than a destination — a focal point for an audience that values new, impactful experiences.
Trademark Collection by Wyndham Image

Trademark Collection by Wyndham

As part of our multi-year partnership with Wyndham Hotels & Resorts, we developed a distinctive identity for Trademark Collection, a soft-branded portfolio of independent upper-midscale hotels. Our goal was to create a system that unified all locations under the Trademark Collection brand, while allowing franchisees to express the unique personality of their properties. In addition to a logo and property lockups, we created

on-premise collateral, advertisements, and digital and social materials. Elegant lifestyle photography, map textures, and instant photo-frame elements emphasize special moments: in time, place, and memory. A brand “seal” evokes the stamp on a passport, and connects to the spirit and individuality of travel in general, and the Trademark Collection in particular.
SVEDKA Rosé Image

SVEDKA Rosé

We worked closely with SVEDKA to design and launch their first vodka brand extension: SVEDKA Rosé. In addition to concepting, designing, and producing the packaging for the product, we worked with the marketing team to alleviate potential communication challenges inherent to launching an innovative product that consumers are not familiar with. From headlines to visual hierarchy, we created a strategic and disruptive creative

platform that harnessed the momentum of rosé and engaged an LDA millennial+ audience off-premise.
Esselon Image

Esselon

Esselon, an iconic local café and coffee roastery, came to us for a brand refresh and new packaging design. We drew on the Western Massachusetts landscape to craft a clean and refined look and feel that features the beautiful Seven Sisters mountain range. As a much-loved coffee roastery, Esselon is respected for their Fair Trade practices and commitment to quality. Through this brand refresh, we celebrated Esselon’s local roots

and elevated their verbal and visual identity to speak to a national audience.
Black Birch Vineyard Image

Black Birch Vineyard

Black Birch Vineyard is a celebrated winery located in Hatfield, Massachusetts. With 19,000 vines across 12 acres of rich Connecticut River Valley soil, the Black Birch team produces exemplary, award-winning wine. To emphasize their commitment to artistry, we designed a die-cut label for their bottles that reveals the silhouette of a black birch tree with negative space to reflect the wine’s hand-craftsmanship. We also brought

the local winemakers’ stories to life through a website redesign, photography, and a dynamic social media presence. 
SVEDKA Blue Raspberry Image

SVEDKA Blue Raspberry

We worked closely with SVEDKA on Blue Raspberry — from inception to execution and launch. We helped create an electric and disruptive color profile, produced the bottle design, designed shippers, created key advertising visuals, built out point-of-sale, and supported the launch with PR materials, collateral, launch party artwork, and magazine ads. The goal for Blue Raspberry was to shake up the crowded flavored vodka category

that SVEDKA helped create in the first place. And shake things up it did — of the 14 flavors in SVEDKA’s portfolio, Blue Raspberry is their most successful to-date. Cheers!
Baymont Inn & Suites Image

Baymont Inn & Suites

Baymont Inn & Suites came to us for a brand refresh that would highlight their “hometown hospitality” story. We started by developing a unified brand voice, tone, and visual identity that would speak directly to guests and provide franchisees with a clear point of differentiation for their properties. “Come on in—so glad you’re here,” became the tagline and cornerstone of the creative development for this hotel next

door. 

Warm, inviting textures; bright, primary colors; and reference to the welcome flag from the Baymont logo evoke the brand promise of genuine, down-to-earth-service. We brought this story to life through on-premise collateral that aims to foresee the needs of guests, and hotel brand ads that reinforce the sentiment of welcoming people in. We also wrote, shot, and oversaw production for a series of digital and radio ads that helped to solidify the new brand direction.

Studio School Image

Studio School

Studio School, formerly known as Relativity School, came to BRIGADE for a complete brand refresh to launch their new name. Studio School’s location at Los Angeles Center Studios gives emerging entertainment artists and entrepreneurs the opportunity to pursue fully-accredited degrees with working professionals on an active studio lot. To reflect Studio School’s commitment to the craft of storytelling and spirit of

entrepreneurship, we used lingo from the entertainment industry to bring their identity to life in a bold and playful way. The resulting text-based design sparks interest in the potential student’s mind, inviting them to look closer.
Wyndham Hotel Group Image

Wyndham Hotel Group

Our partnership with Wyndham began with a project to create 15 brand books to reinvigorate the hotel’s distinct visual and verbal identity while keeping consistent across channels. We continue to work frequently with the Wyndham family of brands on a variety of strategy and collateral —including advertising campaigns, radio ads, and digital banners.

Audience Rewards Image

Audience Rewards

As the official rewards program of Broadway and the arts, Audience Rewards gives members presale and VIP access to shows and events, and the opportunity to earn ShowPoints that can be redeemed for free tickets and more. As part of a complete brand refresh and website update, we created targeted email and digital campaigns, including promotional presale and advanced access; the VIP membership program; the 10-year anniversary

gala; the Official Tony Awards Challenge; and short-run seasonal programs, member onboarding, and targeted industry-insider emails. Through every touchpoint, the Audience Rewards story unfolds, positioning the brand as the premier portal for exciting performing arts experiences.
Black Box Wines Image

Black Box Wines

We created two limited-edition retail sleeves for Black Box Wine’s varietal lineup. Using white ink and spot UV wraps, we made the sleeve a canvas for these fun seasonal stories, weaving in CTAs that fulfilled the strategic goal of putting the boxes on party tables. For the Game Day edition, we cheered for football with custom photography, enticing fans to pair a glass with the featured halftime snack recipe. Then things got

spooky in the Halloween edition with a hand-illustrated haunted house scene—hitting the balance between sophistication and fun that’s right on-brand for Black Box Wines.
Amherst Tritons Image

Amherst Tritons

We have an ongoing relationship with the Amherst Tritons, a local swim team. To reflect their recent upgrade to USA Swimming Level Two status, we developed a new logo and overall brand identity. We created a new mascot that features a determined fish wielding a triton, and a bold serif logo mark completes the overall team logo. Carried out in apparel and print and digital materials, this contemporary brand identity acknowledges

the team’s past while leading the way to a bright future.
Frontier Bites Image

Frontier Bites

The culmination of a dream shared by two brothers, Frontier Snacks upped the ante in the energy/granola bar market by not using a single artificial ingredient in their products. We repositioned the brand to speak to people who want to know exactly what they are putting into their bodies. We designed new packaging and crafted language and strategic CTAs for the single-serves, bags, and display boxes.

NextFlex Image

NextFlex

NextFlex is a growing consortium of innovators, manufacturers, and educators who are turning the exciting field of flexible hybrid electronics into a reality. We partnered with the NextFlex team on a brand refresh to establish them as a desirable partner to potential collaborators. To share the human side of this bold, forward-thinking organization, we brought NextFlex’s pioneering team members’ stories to life through a

complete brand refresh and website redesign. We continue to partner with NextFlex regularly on a variety of collateral.
SVEDKA Packaging Image

SVEDKA Packaging

Our decade-long partnership with SVEDKA includes brainstorming new categories and packaging technology. We concept, design, and produce all SVEDKA shippers and limited edition gift boxes. While we did not design the bottle, we are responsible for producing all bottle artwork including limited edition bottle wraps and managing the portfolio for 15 flavors spread over 65 SKUs.

Little Red Dot Image

Little Red Dot

Little Red Dot joined forces with us to design a line of packaging that made their BakKwa product feel approachable and fun. The packaging needed to live in the beef jerky aisle but also needed to stand out as a different type of snack, since its target market includes health-conscious mothers and families. We added a playful animal-shaped product window to give the consumer a peek at the food and a nod to the fact that it’s a

meat product. A friendly and familiar color palette with a matte finish entices consumers to take the product off the shelf.
Serpent's Bite Image

Serpent's Bite

Serpent’s Bite Whisky brought their name and initial bottle concept—from there we invented their brand identity and launched it at every touch point, from bottle artwork to POS materials. We ignited the brand visually rather than highlighting the whisky-making craft. The result was striking—and yes, it does bite.

Kim Crawford Wine Image

Kim Crawford Wine

We partnered with the #1 New Zealand wine in the U.S. to help define their social media presence on Facebook and Instagram. We used playful compositions, bright pops of color, and aspirational photography for this charismatic and on-trend brand. Cheers—clink!

Hawthorn Suites Image

Hawthorn Suites

Hawthorn Suites came to us for a brand repositioning to highlight innovations that distinguish them from competitors. We reimagined the brand by bringing guests’ needs to the forefront: “I want to stay true to myself when I’m staying away from home.” Eye-catching patterns, bright stripes, and bold colors visually express the flexible amenities of this friendly, down-to-earth brand in a fun and playful way.

HOTSHOT Image

HOTSHOT

Flex Pharma came to us with their groundbreaking product HOTSHOT, designed by Michael Bierut at Pentagram. We brought HOTSHOT to market at every touch point including a website, web banners, print ads, merchandise and sales materials. We’re thrilled to continue our partnership with this extraordinary brand that helps athletes take their performance to the next level.

Weleda Packaging Image

Weleda Packaging

We were excited to collaborate with Weleda on several major packaging campaigns. For the holiday season, we created a line of limited-edition hand cream packaging. We developed a whimsical, romantic look and feel to reflect the organic nature of the product and add some ornament to Weleda’s classically spare aesthetic. The brand also engaged us to celebrate the 90th anniversary of their best selling product, Skin Food, with

limited edition packaging. In addition, we refreshed Weleda’s Baby Starter Kit with a clean look-and-feel that uses more white space and lighter colors than past iterations. The designs connect to a modern audience while celebrating the brand’s history and expertise in the personal care sector.
Vertical Water Image

Vertical Water

Feronia Forests’ Vertical Water is delicious, sustainably tapped maple water that helps preserve U.S. forests. We partnered with this visionary company for a full rebrand. From logo to packaging, we dug deep into their passion for forests and helped them find a way to the front of the emerging tree water category.

Travelodge Image

Travelodge

Adventure, friendliness, and reliability — three key attributes the Travelodge team wanted their brand to express. To do this, we focused the refreshed Travelodge brand on the adventurous, can-do mindset of its guests rather than its rooms and amenities, leveraging the common proximity of their hotels to destinations like National Parks. With a powerful new brand mantra and tagline “Travelodge + GO.” we developed collateral and

materials that brought the brand to life.
New Teacher Center Image

New Teacher Center

We partnered with New Teacher Center for a complete brand identity refresh, including a new logo. Looking deeply into their holistic approach to supporting individual teachers, we created a hand-painted logo that shows one teacher making a powerful impact on the community. (Aren’t teachers the best?) We concentrated on reinforcing New Teacher Center’s professionalism and authority while bringing forward the humanity behind

their extraordinary success.
Burgerville Image

Burgerville

Burgerville is a restaurant chain in the Pacific Northwest that produces quality food from sustainable ingredients. We worked with Burgerville over a three-year period to refresh their brand at every touchpoint. The new identity clarifies the brand’s sustainable food philosophies with a new tagline: “Fresh. Local. Sustainable.” Made from completely recyclable and compostable materials, the packaging conveys sustainability

though warm colors and approachable iconography of wildlife native to the region. The refresh clarifies the brand’s innovative business practices, garnering positive press and strengthening consumer trust.

Reviews

Sort by

Integrated Marketing Campaigns for Hotel Franchising Company

"BRIGADE truly feels like an extension of our marketing team."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Sept. 2017 - Ongoing
Project summary: 

BRIGADE is the creative marketing partner for a hotel management company. The team works on print and digital marketing, creates collateral, and supports sales enablement.

The Reviewer
 
10,000+ Employees
 
Parsippany, New Jersey
Sr. Marketing Manager, Hotel Franchisor
 
Verified
The Review
Feedback summary: 

A trusted partner, BRIGADE consistently delivers excellent content. The team’s detailed understanding of the company’s 20 brands differentiates them from the competition. Customers can expect an organized and successful engagement. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work in development marketing for a hotel management company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BRIGADE?

We hired them to provide creative marketing services across a variety of marketing channels. We’re trying to find leads who are interested in either reflagging their property or building a new construction hotel with one of our 20 brands.

SOLUTION

What was the scope of their involvement?

BRIGADE helps us with everything from traditional media to more trackable digital channels. Everything is cohesive and integrated--from an initial creative campaign designed for print, to all the iterations in display, email, and more. 

As our creative marketing agency, BRIGADE supports us across all design and copy needs from lead generation to sales enablement.

What is the team composition?

There are a lot of people behind the scenes, but I work with a core group of three, including two account managers. One account manager handles day to day activities, and the other is a higher-level manager who helps us from an estimation point of view. My other point of contact is an art director, and he leads all the creative work that we get from the team. 

How did you come to work with BRIGADE?

Our organization was working with BRIGADE when I started, but I had no hesitation in keeping them on when I joined. They’re the only agency I’ve ever worked with that has truly felt like an extension of my own team. They just "get it."

How much have you invested with them?

We’ve spent somewhere in the six figures.

What is the status of this engagement?

I started working with them in September of 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’re measuring a variety of top-level metrics, like clicks, views, and email opens. Those are all great, but our laser focus is on leads, which have increased every year since we’ve been working with BRIGADE.

Our business is complicated, but BRIGADE is a team of true problem solvers who took the time to understand our business. We have 20 different brands, and the team has a history with each of them and knows what they need. 

How did BRIGADE perform from a project management standpoint?

They manage the project flawlessly. There’s never been a time when they’ve been off-track. Our account manager really helps keep things on schedule, so we never have to worry if something is going to get done on time. They really pay attention to all of the different steps that need to be taken from our side, so the final handoff is done perfectly every time. 

What did you find most impressive about them?

BRIGADE truly feels like an extension of our marketing team. We don’t have to spend time bringing them up to speed, editing their work, or providing feedback. They really understand our work, which is the most valuable piece of working with them. 

Are there any areas they could improve?

Their pricing is a bit expensive, but we get what we pay for. The quality of the work shows, and the pricing reflects that. 

Do you have any advice for potential customers?

Invest the time upfront to really explain the business and ramp them up in a way you would any other new employee in your company. They get to know your business, so the time is very well spent.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Rebrand & WordPress Dev for Bat Preservation Nonprofit

“It was the smoothest website launch of my entire career.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2018 - Jul. 2020
Project summary: 

BRIGADE provided branding and web development services for a bat conservation nonprofit. Their work included a revamped WordPress site, branding strategy, logo.  

The Reviewer
 
11-50 Employees
 
Austin, Texas
Javier Folgar
Director of Communications, Bat Conservation International
 
Verified
The Review
Feedback summary: 

BRIGADE’s work has met the mark across the board. The team is thorough, professional, and proactive. Customers can expect a proactive team that goes the extra mile to ensure their client’s needs are met.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of marketing and communications of a bat conservation nonprofit.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BRIGADE?

We needed help with rebranding, since we had just announced a new 5-year plan. 

SOLUTION

What was the scope of their involvement?

They helped us re-do our entire brand, including our brand voice, tone, logo, and style from scratch. The team gave us different options for how things could look. From there, we worked to refine that branded image to what we see today.

BRIGADE also did a complete overhaul of our WordPress website. They gave it a fresh new feel, especially for our home page. The team helped developed the copy, and implemented new imagery, and videos. Overall, they really helped to make sure the entire site fit our new brand, too.

How did you come to work with BRIGADE?

I came on board when BRIGADE was already hired and brought on. It was before my time by a few weeks.

How much have you invested with them?

We spent a little over $100,000.

What is the status of this engagement?

We started working together in October 2018, and we launched in July 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Every little aspect was top notch. Our staff and stakeholders had nothing but positive things to say about BRIGADE’s quality of work. The team was extremely thorough in gathering stakeholder input and finding a happy medium between things. I’ve been doing this for years and this was the smoothest website launch of my entire career.

How did BRIGADE perform from a project management standpoint?

The way that BRIGADE handled the project management, updates, and execution was literally the highest quality that I’ve ever worked on with a firm. They were extremely prompt with any of the inquiries that we had and were proactive on keeping us abreast of the website’s progress. BRIGADE bent well over backward to keep us informed. We had an aggressive deadline with getting our website launched, and they hit it.

What did you find most impressive about them?

The team was extremely professional. The team really went above and beyond to satisfy our unique needs, especially in making sure our board members were engaged at the right level. They presented stellar progress updates at our board meetings.

It was clear that BRIGADE did their research, were listening to the feedback. Even though we’ve wrapped up, I’m still in contact with our account rep for little things I didn’t even think to consider.

 Overall, the team was very proactive throughout the process. For example, there were some bumps in the road to get our homepage video together, but we didn’t have the right footage to do it. BRIGADE was very creative and proactive in helping us find quality footage to piece together to make a compelling story.

Are there any areas they could improve?

As with any projects, you’re going to have bumps on the road, but they were phenomenal on keeping things smooth and steady.

Do you have any advice for potential customers?

Don’t be afraid to ask for help or feedback. Even things you might think are not related to the project or scope of work usually are. BRIGADE has always been willing to help and provide input on things that aren’t included in their scope of work. If you’re lucky enough to bring them on board, they’ll be a great extension of your team.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Branding & Collateral for Hotel Company

"Speaking for my development team as well as our internal leadership, we’re all big fans of their work."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$200,000 to $999,999
 
Aug. 2018 - Ongoing
Project summary: 

BRIGADE is the branding partner for a hotel company. The team helps the company manage their 20 distinct brands, creating and distributing collateral and sales enablement tools.

The Reviewer
 
10,000+ Employees
 
Parsippany, New Jersey
Sr. Marketing Manager, Hotel Company
 
Verified
The Review
Feedback summary: 

Throughout the engagement, BRIGADE has established themselves as brand experts for their client, allowing them to provide valuable guidance and consultation. An organized team, they provide consistent, dependable, and impactful services. Customers can expect a successful strategic partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the senior marketing manager for a hotel company. I work on the B2B side, selling new hotels to prospective franchises.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BRIGADE?

Hotel development is a unique environment, and we have a lot of things that need to be created and sent out for our 20 brands.

SOLUTION

What was the scope of their involvement?

They’re my agency for any of our B2B needs. For each of our brands, we need to provide sales collateral and sales enablement tools for our outside sales team. That includes individual sell sheets for 20 brands, prototype sheets, digital printed collateral, copy, you need it. 

BRIGADE helps with everything from initial strategic conversations to the actual execution, mechanicals, and distribution. It’s a very collaborative process.

How did you come to work with BRIGADE?

BRIGADE was already a partner when I arrived at the company. 

How much have you invested with them?

We’ve spent an excess of six figures, but fewer than seven.

What is the status of this engagement?

We’ve been working together since August 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

When I came on board, we vamped our value prop for all of our brands. We did a deep dive and competitive analysis, along with interviews across the board from our internal to external folks, trying to identify the key value within each of our brands that was distinct from one another. It was a challenging task, but BRIGADE really helped us ensure each brand is unique within their own space.

Generally, the feedback has been very positive. Speaking for my development team as well as our internal leadership, we’re all big fans of their work. 

How did BRIGADE perform from a project management standpoint?

From a purely operational perspective, they get it all done. They’re fantastic. The team is organized, they keep me on task, and they fulfill all those things an agency needs to fulfill. BRIGADE is a great strategic partner.

The team isn’t afraid to have difficult conversations with the client if it needs to happen. They have a good perspective on our brands, so they’re able to respectfully disagree with our choices when they think it doesn’t ring true.

We have weekly standup calls, where we go through the stage of each individual project. 

What did you find most impressive about them?

Their historical knowledge of our brands sets them apart, as does their ability to work cross-functionally with all the respective teams at our company, of which there are many. They have all the basics down: they’re organized, they deliver on time, and they keep us in line. It’s a solid foundation that allows for a good relationship from top to bottom.

Are there any areas they could improve?

They meet my needs on a pretty regular basis and have done so for the last two years.

Do you have any advice for potential customers?

Come in knowing it’s a mutual relationship. There’s work you need to do in order to get the best output from BRIGADE.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Multiple Branding Projects for University Alumni Association

"BRIGADE is kind of like a secret weapon."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2019 - May 2020
Project summary: 

Facing a number of high-profile marketing initiatives, a university alumni advancement association hired BRIGADE. The team worked on projects like a homecoming theme and a magazine publication.

The Reviewer
 
5,001-10,000 employees
 
Amherst, Massachusetts
Lisa Juris
Former CMO, UMass Amherst Advancement Office
 
Verified
The Review
Feedback summary: 

Exceeding expectations across the board, BRIGADE’s work helped increase key stakeholder engagement tenfold. A collaborative, nimble team, their results are similar to that of a large agency, but they maintain the intimacy and passion of a boutique firm. Customers can expect success.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

During this project, I was the Chief Marketing Officer for Advancement at UMass Amherst. I was responsible for the strategic marketing communication initiative, focused on engaging stakeholders in meaningful interaction. We foster pride, advocacy, and philanthropic contributions from over 270,000 alums and donors worldwide.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BRIGADE?

Advancement encompasses all alumni engagement, including constituent engagement. We work with all of our campus partners and look collectively across the university to make sure we’re building pride within the campus. An important aspect of the work is making sure we’re unified in our communication with partners, deans, students, and alums. 

BRIGADE worked with us on a number of initiatives, including Homecoming 2019, the alumni magazine, and several other smaller projects.

SOLUTION

What was the scope of their involvement?

Historically, UMass Amherst hasn’t always done a great job of building singular pride and engagement. Homecoming was an excellent opportunity to bring together all of our constituents under one event. BRIGADE helped us develop a theme for the event to reinforce the affinity of all aspects of philanthropy on and off campus. 

To create the theme, the team led discovery sessions with our campus partners, listening to the insights of students, faculty, and other stakeholders. We went through a couple of iterations before landing on a final theme that really represented the university, as it was going through a rebranding project. BRIGADE helped sync the homecoming theme with the university’s new theme, designing a logo and toolkit to match the brand rolling out at around the same time.

Further, when the Advancement office assumed responsibility for the alumni magazine, BRIGADE helped make the transition more seamless. They assisted us in refreshing an existing format for the magazine as well as executing against a tight timeline, which had both print and digital formats. The team’s work helped refresh the voice to make it more in line with the new university branding.

What is the team composition?

We primarily had a main point of contact, but there were other people involved in the team.

How did you come to work with BRIGADE?

They were recommended to me by a colleague who I have high regard and respect for. She showed me the branding work they did for her area on campus, and after meeting with them, I was truly blown away.

How much have you invested with them?

We spent about $100,000 in total.

What is the status of this engagement?

We worked together from June 2019–May 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We were measuring several metrics, including participation of our board members, deans, faculty, staff, and alumni through event registration. There was a marked increase in donors and dollars, as well as engagement with social media and merchandise sales. In fact, in the one year of our collaboration with BRIGADE, we increased key constituency engagement by tenfold.

Further, feedback across the board was extremely positive. We got no pushback from any of the key stakeholders in the homecoming project, which was a wonderful surprise as we knew there was some skepticism about whether we needed a theme. Readers of the magazine were also pleased with the team’s contribution.

BRIGADES’s work did what we set out to accomplish: it brought everyone together with a unified voice.

How did BRIGADE perform from a project management standpoint?

They’re a very deadline-driven team, which made them invaluable partners. Also, working with one point of contact made the whole project very easy, seamless, and organized. BRIGADE was very collaborative, communicative, and responsive — on par with larger, well-known agencies across major cities. They exceeded our expectations.

What did you find most impressive about them?

Though they are results-driven, they’re not just doers. They’re great listeners, and they address the business issue well. BRIGADE is kind of like a secret weapon. For me, their unique selling proposition is that there was never any learning curve. They jumped into the project as adaptive and nimble partners, filling in wherever we had gaps. Aside from making us look great, that’s what made them so invaluable.

Are there any areas they could improve?

I can’t think of anything. They were proactive, multi-disciplinary problem solvers. If anything, they could tout their own agency more — though I don’t want them to get too busy. 

Do you have any advice for potential customers?

I’ve recommended them to several of my peers, because BRIGADE really takes the worries off your shoulders. They’re what I would look for from any team.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They never missed a deadline, and we changed them a lot.
  • 5.0 Cost
    Value / within estimates
    It was more than fair.
  • 5.0 Quality
    Service & deliverables
    They exceeded each time.
  • 5.0 NPS
    Willing to refer

Branding for Beverage Alcohol Producer & Marketer

"BRIGADE will work just as hard to maintain a brand’s integrity as the brand owners will."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2008 - Ongoing
Project summary: 

BRIGADE creates out-of-home and POS advertising for a wine and spirits company. They redesigned a prominent brand’s packaging and developed promotional programs, among other tasks.

The Reviewer
 
5,001-10,000 Employees
 
San Francisco, California
Andi Carey
Director of Education Content, Constellation Brands
 
Verified
The Review
Feedback summary: 

The years-long partnership speaks for itself; BRIGADE delivers highly creative content and pushes themselves to exceed their benchmarks year after year. Their expertise is paired well with their reliability — they’ve never missed a deadline — and their personable team.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the director of educational content at Constellation Brands, one of the world’s largest wine, spirits, and beer companies. I worked with BRIGADE while I was the director of creative and marketing services for SVEDKA, one of our brands.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BRIGADE?

BRIGADE had been the brand’s agency of record for below-the-initiatives.

SOLUTION

What was the scope of their involvement?

BRIGADE has helped us with everything from extending an advertising concept through merchandising at the retail point of sale (POS) and other communications. We’ve worked with them on various iterations and different sizes of out-of-home advertising: billboards, bus sides, and other things of that nature. They also helped us develop original promotional programs. 

BRIGADE played an integral part in redesigning some of our packaging as well. They would take designs, run them across all sizes and flavors, and select Pantone Matching System (PMS) colors to properly express the essence of each flavor.

What is the team composition?

I initially worked with Kirsten (Founder and Executive Creative), but then I dealt directly with 3–5 designers and account people on any given project. Because it’s a retainer engagement, people would come in and out depending on the size of any particular project. Kirsten tends to put as many hands as possible on any and all types of projects. She picks the right people and is never concerned about spending too many hours.

How did you come to work with BRIGADE?

We first found Kirsten by word-of-mouth. A freelance consultant brought her and her team into our offices as a suggestion. I walked into the position when they were already situated. It was a breath of fresh air to meet them and work with them. 

What is the status of this engagement?

I started working with them nine years ago. The partnership predates my entry to the company, though. The company still works with BRIGADE, but I haven’t collaborated with them in my current role yet.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We unfortunately don’t collect any data on our merchandising at retail POS. However, BRIGADE has still been incredibly successful. Every single project achieved its desired goal: to extend the essence of the brand and deliver an on-message, on-aesthetic, and appropriate wow factor. For example, they do a lot of seasonal initiatives, and they outdo themselves every season. 

Overall, we don’t have any numerical measures, but in terms of creative excellence, they’re incredible. I also find them to be one of the humble agencies I’ve ever work with. They actually care about every project they work on and every brand they represent. BRIGADE will work just as hard to maintain a brand’s integrity as the brand owners will.

How did BRIGADE perform from a project management standpoint?

I don’t believe BRIGADE has ever missed a deadline. Never once have they let us down. That might mean everyone is all-hands-on-deck and stays up late to meet the deliverable; I know that goes on behind the scenes.

What did you find most impressive about them?

I think their humility is an outstanding quality, but they’re also fantastic designers. BRIGADE has great respect for the art and craft of good design with a tremendous emphasis on maintaining the integrity of a brand.

Are there any areas they could improve?

We could always improve, but I can’t think of anything right now.

Any advice for potential customers?

Engage with them: spend time on the phone and get to know them as people. You’ll feel the heart and soul come through their work.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Nobody’s perfect.
  • 5.0 Cost
    Value / within estimates
    They deliver great value for the money.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve done so before and would do so again.

Marketing Materials for Strategy Consultancy

"BRIGADE is able to learn and understand the nuances of an industry quickly and accurately."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec. 2017 - June 2018
Project summary: 

BRIGADE created marketing collateral for a marketing and strategy consultancy. The team was responsible for the website designs, corporate brochure, and trade show and event materials.

The Reviewer
 
1-10 Employees
 
San Francisco, California
Eileen Arbues
Principal, n2o Group, Inc.
 
Verified
The Review
Feedback summary: 

The engagement helped increase the visibility and membership numbers of the client company. BRIGADE establishes clear and open communication to ensure a smooth workflow. The team is understanding, driven, and knowledgeable.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the principal at n2o Group, a marketing and strategy consultancy, that works with chief executives and their direct reports to develop long-term strategies, tactics and the corresponding operational plans in support of both.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BRIGADE?

In support of a manufacturing and innovation client that I serve as a strategic advisor to, I brought in BRIGADE to design and create all of the company's marketing and promotional materials including the website, corporate brochure, trade show materials and events materials.

What were your goals for this project?

The goal of the project was to develop a distinctive look, feel and voice for a newly launched manufacturing institute that would position the organization as both an innovator, and a leader among leaders so as to attract American manufacturers to become members of the Institute.

SOLUTION

How did you select this vendor?

I have worked closely with the team at BRIGADE for over a decade on a variety of creative challenges from across a diverse set of industries. In every instance, BRIGADE has delivered thoughtful, distinctive and effective work and has done so in a collaborative and responsive way so there was no other design or branding firm that I would have considered for this high profile assignment.

Describe the scope of their work in detail.

Through stakeholder interviews, desk research and collaborative meetings the BRIGADE team familiarized themselves with the client, the electronics industry and how others were positioning themselves in it so as to recommend the best way for NextFlex to uniquely position themselves vis-a-vis individual manufacturers and other innovation institutes.

From there, BRIGADE proposed a diverse set of options and pathways to both visually and verbally distinguish NextFlex as a leader among leaders and importantly, as the most dynamic of the Nation's institutes serving the manufacturing sector. After reviewing and vetting the pros and cons of each option, NextFlex made a choice and BRIGADE then fully developed all aspects of the various marketing assets to create a dynamic and fully integrated set of materials.

Throughout the development process, there were regular check-ins, creative "shares" and feedback gathering sessions to ensure that the finished product met all of the client's strategic objectives, budget requirements and timeline considerations.

What was the team composition?

Throughout the process, there was an account manager, producer, creative team, associate creative director and executive creative director that participated at all client presentations and "check-ins", interacting regularly with the marketing director and chief executive at NextFlex and as needed with other members of the executive team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The visibility and perception of the Institute grew rapidly as did membership applications and now renewals. Specifically, website traffic grew, inquiries and requests for more information increased and NextFlex's overall brand awareness and perceived influence grew as well, successfully helping to position NextFlex as one of, if not the leading, manufacturing institutes in the US .

How effective was the workflow between your team and theirs?

The workflow was very effective with at least weekly check-ins and often more frequent calls and meetings. BRIGADE became a seamless member of the marketing team providing candid feedback, suggestions and recommendations throughout the development process.

What did you find most impressive about this company?

BRIGADE is able to learn and understand the nuances of an industry quickly and accurately. In doing so, they are also able to help a client carve out a unique position for themselves so that you can "stand out" no matter how crowded the field of competitors might be.

Are there any areas for improvement?

As with any company, continuous improvement is the secret to longevity and I would suggest that BRIGADE has focused on that for themselves. They seem to be constantly pushing themselves to expand their capabilities and not just their creative tactics.

5.0
Overall Score BRIGADE is simply the best! They are smart, talented and great to work with and importantly, they are fun to work with!
  • 5.0 Scheduling
    ON TIME / DEADLINES
    A timeline was established up front and met throughout. BRIGADE always did whatever was necessary to meet it.
  • 4.0 Cost
    Value / within estimates
    The cost was fair with invoicing based on hours worked.
  • 5.0 Quality
    Service & deliverables
    The quality of BRIGADE's work was world class -- it remains smart, elegant and distinctive
  • 5.0 NPS
    Willing to refer
    Not only would I recommend BRIGADE to a friend but I have repeatedly and I have always been thanked by every company that has worked with them.

Branding for Hotel & Resort Chain

"Their ability to flex to our needs and solve seemingly impossible challenges impressed us."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2018 - Jan. 2019
Project summary: 

BRIGADE provided branding services for a hotel and resort chain. The team was responsible for creating design concepts, designing a logo, creating marketing collateral, and more.

The Reviewer
 
501-1,000 Employees
 
Parsippany, New Jersey
Alison Abodeely
Senior Marketing Manager, Hotel & Resort Chain
 
Verified
The Review
Feedback summary: 

The branding continues to receive attention, awards, and accolades, exceeding the expectations of the internal team. BRIGADE is efficient and responsive, establishing a seamless workflow. The team leveraged their creativity and experience to craft high-quality results.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are one of the largest hotel franchise companies with over 9,000 properties worldwide. We operate a portfolio of 20 hotel brands spanning economy, midscale, upscale and lifestyle segments. I led B2C and B2B integrated marketing for multiple hotel brands in North America while partnering with international teams to oversee the positioning and identity of the brands worldwide.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BRIGADE?

I collaborated with Brigade on two distinct projects that speak to their range of capabilities:

  1. Our Branded Environment: design concepts for a new, innovation space in our corporate office created for Franchise development and training.
  2. Trademark Collection Positioning: brand identity, guidelines and collateral for our first soft-brand

What were your goals for this project?

  1. Branded Environment: we were looking to create a striking entry-way interior that showcased the variety of our brands, hotels and award-winning loyalty program to appeal to prospective developers and owners. It was important to have a dimensional feel, as opposed to a flat wall design, that would help spark conversation speaking to the uniqueness of our brands and properties across a variety of segments.
  2. Trademark Collection Positioning: being a soft brand, Trademark Collection differs from traditional portfolio brands that carry the same logo and brand identity across all hotels; soft-branded properties retain their own character, vision and unique identities. We needed to refine its positioning and visual identity to clarify the brand to existing and prospective audiences, developing a look and feel that aligned with the vast range of property identities to signify Trademark Collection as the common tie and strengthen our collective brand recognition. And we needed to deliver a design and messaging solution that properties could easily execute on.
SOLUTION

How did you select this vendor?

Our teams had previously collaborated on a number of projects so we were familiar with their capabilities. Ultimately, they demonstrated a thorough understanding of our needs with effective proposed approaches and a willingness to work within resourcing parameters.

Describe the scope of their work in detail.

  1. Branded Environment: initially the deliverable was to simply be design concepts, however they went above and beyond to collaborate with us on materials, solving for challenges outside of the scope, working closely with production vendors and taking it upon themselves to be on site for installation to ensure proper execution.
  2. Trademark Collection Positioning: refine positioning statement and brand voice, design new logo and visual system, develop messaging recommendations, design select property collateral and marketing assets.

What was the team composition?

Brigade ensured we had robust network of support for both projects from a variety of roles. While on occasion the team evolved, the transitions were seamless.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The branded environment continues to receive accolades. Their work on Trademark Collection's brand identity won a 2019 Adrian Award and was a finalist in the 2020 Shorty Awards competing with the likes of Bubly and Adidas.

How effective was the workflow between your team and theirs?

Brigade was efficient and the communication seamless. They take pride in listening to feedback, asking the right question to develop solutions that met our needs. They were also thorough in researching options and alternatives that could work for our needs. They were also patient, professional, and thoughtful partners.

What did you find most impressive about this company?

Their ability to flex to our needs and solve seemingly impossible challenges impressed us.

Are there any areas for improvement?

Quite honestly, they were always open-minded and supportive, and on the rare occasion that I had concerns, they collaborated with me to identify paths for improvement.

5.0
Overall Score Overall, Brigade was a true pleasure to work with and delivered excellent work.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They always met deadlines. When I had urgent requests, we worked together to align on realistic timing.
  • 4.0 Cost
    Value / within estimates
    Brigade worked with us to try to meet our needs.
  • 5.0 Quality
    Service & deliverables
    Award-winning. Trademark Collection's brand design work, in particular, not only met our complex business needs, but has a timeless aesthetic.
  • 5.0 NPS
    Willing to refer
    I would gladly recommend Brigade.