What evidence can you share that demonstrates the impact of the engagement?
Since we started working with Briefkase Digital Communications, the portion of our business that comes from walk-ins has increased from 5%–10% to approximately 70% in some areas. We’ve also set up a call center to handle the growing number of inquiries that we receive from potential customers who visit our site. Briefkase Digital Communications' multifaceted approach to digital marketing has had a hugely positive impact on our business and our brand.
How did Briefkase Digital Communications perform from a project management standpoint?
We’ve had a fantastic working relationship with Briefkase Digital Communications. Both Mandar and Purab are quick to follow up and respond to our questions. Sometimes their team misses things, and when that happens, I can always reach out to Mandar knowing that he will handle it.
The feedback process has also been seamless. We have monthly review calls and yearly strategy meetings that serve as opportunities to discuss progress and adjustments.
What did you find most impressive about them?
I haven’t felt comfortable trusting other vendors with my money because I haven’t always known details about their work. Briefkase Digital Communications is transparent and forthcoming, and I can rely on them to deliver results.
Briefkase Digital Communications is also knowledgeable about the digital marketing space and frequently offers new strategies for generating leads. Additionally, their prices are low, given the impact they’ve had on our business.
Are there any areas they could improve?
At first, I wasn’t satisfied with their content and design work. Initially, emails and social media posts were a bit of a challenge. This changed after several new members join their team, and now my concern is completely gone.
Do you have any advice for potential customers?
It’s important to give Briefkase Digital Communications clear direction for how you want your brand to grow. You’ll need to highlight your needs and explain the nuances of your business.
If you give them a macro overview that's backed with data, they’ll be able to deliver excellent results. Also, even after you’ve achieved your goals, remember to engage with them often to implement necessary changes.