A DC-based digital agency.

We are the Brick Factory, a digital agency headquartered in Washington, DC. We plan and execute world-class digital campaigns for non-profits, trade associations, advocacy groups, and brands. While we are a relatively new company, having launched October 1, 2011, the team behind the Brick Factory has been working together to deliver solutions to our clients for years. The Brick Factory was founded by former employees of The Bivings Group, a pioneer in the digital space.

To learn more about our background, check out the links below and explore our staff biographies.

 
$10,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2011
Show all +
Washington, DC
headquarters
  • 925 15th St NW, 5th Floor
    Washington, DC 20005
    United States

Reviews

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Website Redesign for Health Nonprofit

"The Brick Factory uses a very personable approach and is easy to work with."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2017 - Ongoing
Project summary: 

The Brick Factory continues to transform critical feedback into an enhanced UX/UI. They are also collaborating to develop another site. 

The Reviewer
 
1-10 Employees
 
Washington, DC
Susan Quirk
Project Director, UsAgainstAlzheimer’s
 
Verified
The Review
Feedback summary: 

Executives are very pleased with the UX/UI updates so far. The site is well-organized, easy to use, and well-tailored for its intended audience. The Brick Factory's personalized approach and efficient workflow set them up for future engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the project director of a non-profit called Us Against Alzheimer’s, and we work towards finding a cure for Alzheimer's.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Brick Factory?

We need to update our old Web site and make it more user-friendly. We want to project our organization in the best way possible and want our site to have great UX.

SOLUTION

What was the scope of their involvement?

The Brick Factory takes the time to ask us questions about what we want to highlight on our website. Their team interviews us to understand who we are, who our target audience is, and what our current users need from the site. They work with us to find the optimal path to organize content and smooth accessibility. Using this, they are updating our site’s UI/UX. They are also currently collaborating with us to develop another new site.

What is the team composition?

We work mainly with Josh Einbinder (Senior Strategist, The Brick Factory), who is very knowledgeable and guides us to stay on the right track.

How did you come to work with The Brick Factory?

We hired them before I started working with the organization.

What is the status of this engagement?

We started working with them in May 2017 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The site has not yet launched, but internally, our executives are extremely pleased with the work so far. The site is now well-organized, easy to navigate, and highlights our research and sponsors well. It succeeds in conveying information to be digestible and its content is pertinent to caregivers and patients.

How did The Brick Factory perform from a project management standpoint?

We communicate through phone, e-mail, and track our progress through basecamp. Their correspondence is excellent, and they always ask questions if something is unclear. Their team is not afraid to reach out for more information and leads parts of our approach. 

The Brick Factory listens to our feedback and creates alternative solutions if something doesn’t work out. They are efficient and immediately respond to delays.

What did you find most impressive about them?

They are extremely responsive and are very good at explaining their enhancements. They walk us through every question and help our team stay on task. The Brick Factory uses a very personable approach and is easy to work with.

Are there any areas they could improve?

No, there’s nothing I can think of.

Do you have any advice for potential customers?

Make sure that they understand your organization and be open with them. They are experts in understanding how users navigate a website and knowing what is important to your organization will help them find the optimal solution for your UI/UX.

5.0
Overall Score They are very enjoyable to work with.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They stay on schedule and help us stay on track.
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    Their deliverables so far are great, and they are very receptive to feedback.
  • 5.0 NPS
    Willing to refer
    I definitely recommend them.

Visual Resources & Marketing for Nonprofit

"They feel like a part of the team, care about our mission, and want our voice to reach our audience."

Quality: 
5.0
Schedule: 
5.0
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Confidential
 
May 2008 - Ongoing
Project summary: 

The Brick Factory provides web development and develops visualizations of in-depth data on international affairs.

The Reviewer
 
11-50 Employees
 
Washington, DC
Deputy Director, Nonprofit
 
Verified
The Review
Feedback summary: 

The graphics are visually appealing, interactive, and stimulate audiences. The Brick Factory's ability to clearly set timelines and intrinsic investment smooth the engagement. Their consistent communication and honest approach make them a valuable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the deputy director non-profit organization that focuses on educating the public policymakers and the media about international relations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Brick Factory?

Our research is very dense and data heavy. We work primarily in the foreign policy space with lengthy research and analysis reports. Our challenge was to present this information in a visually interesting, interactive, and compelling manner.

SOLUTION

What was the scope of their involvement?

The Brick Factory provides general web development and prepares visualizations of certain reports as requested. For our visualizations, we provide them very in-depth Excel data on international affairs including risk indicators and business implications. They analyze the data to develop multiple graphical options.

After we review and approve the chosen graphics, they will finalize the interactive graph or info chart to be digestible to a broader audience.

What is the team composition?

We primarily work with their CEO, senior strategist, and another strategist.

How did you come to work with The Brick Factory?

I was not responsible for procuring their services, but we've worked with them since the inception of our organization.

What is the status of this engagement?

We started working together in 2008 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our graphics are visually attractive and interactive while still conveying the important information from our spreadsheets. Their work allows us to promote ourselves to a broader audience through social media, our website, and e-mail listserv. Their visualizations really connect us on a personal basis to our audience.

How did The Brick Factory perform from a project management standpoint?

They are always very timely in answering questions, e-mails, and calls. They take our questions very seriously and want to provide the best product for us. They manage a variety of different clients, but they never neglect our needs.

Their team quickly sets clear timelines and budgets. The Brick Factory keeps our projects organized and clearly communicate to us through e-mail and phone.

What did you find most impressive about them?

Their ability to establish clear timelines impresses me and is very helpful because it helps in planning for projects. They are always upfront, and I feel like they are doing their best to look out for the organization. They feel like a part of the team, care about our mission, and want our voice to reach our audience.

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for potential customers?

Trust in the team. Get them involved as early as possible. Involve them in your mission and they can really deliver high caliber results.

5.0
Overall Score They clearly care about our organization's mission and are passionate about what they do.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always meet our deadlines.
  • N/A Cost
    Value / within estimates
    I am not involved in determining the cost.
  • 5.0 Quality
    Service & deliverables
    They deliver very professional and very modern-contemporary work.
  • 5.0 NPS
    Willing to refer
    I highly recommend them.