Comprehensive Web and Mobile Solutions

The Breakthrough approach to software solutions is one of discovery, transparency and collaboration. Interaction with you, the client, is at the heart of every project. This approach results in robust solutions that seamlessly mesh form, function and content, create an easy and engaging user experience, clearly communicate your organization's identity and brand, and incorporate a flexibility to expand with your organization’s growing needs.

We believe that successfully developing and executing your technology strategy relies on a superior and engaging user experience, commitment to solid technologies and that technology should be flexible and easy to use. Providing your end users an experience that is engaging and intuitive while reinforcing your organization’s identity is fundamental to every project. Our software engineers develop using tested and proven emerging technologies. Through techniques like these we deliver a genuinely user-friendly product, custom-tailored and scalable to satisfy the changing requirements of your market and audience.

 
$10,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
1998
Show all +
Evanston, IL
headquarters
  • 1880 Oak Avenue Suite 300
    Evanston, IL 60201
    United States

Portfolio

Key clients: 

Lockheed Martin, New York City Fire Department, Morton Arboretum, Village of Oak Park, American Physical Association, Society of Thoracic Surgeons, Pearson, Illinois State Board of Education, Measured Progress, GoGo and many more.

Reviews

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Exam Simulations for IT Trade Association

"They can change direction and move pretty quickly, which is a quality that I highly regard."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Nov. 2015 - Dec. 2016
Project summary: 

Breakthrough replaced custom Flash simulations with XML-based items and integrated them into online certification exams.

The Reviewer
 
201-500 Employees
 
Chicago Metro Area
VP for Products and Operations, IT Trade Association
 
Verified
The Review
Feedback summary: 

Breakthrough’s work helped the client shift to a more cost-effective business model and away from an obsolete technology. Their agility, problem-solving skills, and communication were outstanding.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Our company is an IT trade association that is known for its foundational certifications. These exams are delivered through a third-party exam delivery provider.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Breakthrough Technologies?

We hired Breakthrough for custom development services.

What were your goals for this project?

Our goal was to find a viable replacement for Flash-based simulation items in our certification exams. Those first simulations were created by another provider. However, our arrangement with that group called for us to lease our simulations, which put my association in an unfavorable contract position.

SOLUTION

How did you select this vendor?

We vetted several vendors and looked at their price, capability, proposed solution, knowledge of the industry, and problem-solving ability. Considering all the factors, Breakthrough rose to the top of the list. In addition, Breakthrough had also completed a smaller project for us in the past.

Can you go into detail about the services they provided and the scope of the project?

We asked Breakthrough to create several XML-based simulation items for our exams and integrate these new items into our system.

What was the team composition?

The initial consulting group that assessed and scoped the project was different from the group that ultimately completed the work. We worked with a project lead/manager, developers, UX individuals, and other resources.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project allowed us to move off a dying technology and leverage ownership of our simulations.

How was project management arranged and how effective was it?

Project management was there from the onset. We had weekly meetings that included status updates, so it did not take long to get into a good rhythm. Our communications were open and effective.

What did you find most impressive about this company?

I was impressed with their ability to solve problems and come up with better ways to accomplish goals. They can change direction and move pretty quickly, which is a quality that I highly regard.

Are there any areas where they can improve?

While Breakthrough does an excellent job, their ideas can sometimes come at an intense pace. My suggestion would be to make sure any new ideas get documented and approved by both sides. That said, this speaks to their agility and nimbleness.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design and Strategy For Municipality

"We are very satisfied with Breakthrough Technologies. They were accessible."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Breakthrough Technologies provided web design and digital strategy for a suburban municipality. The team refreshed the website, making it more mobile-friendly and responsive.

The Reviewer
 
11-50 Employees
 
Chicago, Illinois
Dave Powers
Communications Director, Oak Park Municipality
 
Verified
The Review
Feedback summary: 

Breakthrough Technologies scheduled collaborative meetings, remained consistently accessible, and managed the project efficiently. The team was able to translate ideas into useful functions. Although their focus on technical aspects sometimes undermined content, their expertise was invaluable.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization. What is your role and responsibilities?

We’re the municipal government of the Village of Oak Park, Ill., which is near Chicago. I’m the communications director. I’m in charge of all media relations: website, TV station, Facebook, Twitter, and YouTube. 

OPPORTUNITY / CHALLENGE

What was your goal for working with Breakthrough Technologies?

We were looking for a business partner because we had a 10-year-old website that was built with Dreamweaver, and we needed a new website.

SOLUTION

Please describe the scope of their work.

The scope of Breakthrough Technologies’ work was largely website design and digital strategy. We knew they had experience with a wide range of organizations. We were able to tap the knowledge base that they had and make our website better than it might have been utilizing another company. We worked on two major projects with Breakthrough. The first was an initial website launch, and the second project was making the website responsive. We wanted to make the site responsive because our Google analytics showed that people were largely using their mobile to access our website.

What was your process for selecting Breakthrough Technologies with which to work?

We selected Breakthrough Technologies through a competitive RFP [request for proposal] process where we had a dozen candidates to sift through. One of the key reasons we chose Breakthrough was the depth of their organization. We wanted more than just a two-man firm. We wanted a team who would bring ideas, not just do what we said. We wanted a company that could help us make decisions around our digital strategy.

Can you give a sense of the size of the initiative in dollar terms or a personnel work-hour figure?

The initial launch of the website was right around $70,000. Then, later down the road when we wanted to make the website responsive, that project was slightly less than $30,000. This all wrapped up about two years ago [2013].

RESULTS & FEEDBACK

Is there anything unique or special about Breakthrough Technologies that really makes them stand out compared to other business partners?

We are very satisfied with Breakthrough Technologies. They were accessible. We were able to accomplish a lot of our meetings remotely because of the difficulty to get through Chicago traffic. They have an interface where we could have all conversations online. We could communicate almost instantly. We did a weekly call to go through the list of things that needed to be done. 

What advice would you give to future clients of theirs?

The one thing I would tell future clients is always to think mobile first. 

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

I’m a print journalist, and I’m all about content. There were some communication difficulties because they are very technically minded. They had people to help bridge the gap between the developer and the layman. They helped us see what steps were necessary to take an idea from a concept all the way to an actual functioning part of the website.

5.0
Overall Score They were great to work with. They like what they do. They like the challenges, and we had a great working relationship.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Government clients can be difficult clients because we have a lot of hoops we have to jump through on our end, which can effect scheduling.
  • 5.0 Cost
    Value / within estimates
    Another thing about government clients is that we are a constrained to a specific budget. If the cost overruns budget we would have to go back to the elected body for more money. But, we stayed right on budget.
  • 5.0 Quality
    Service & deliverables
    Without a doubt.
  • 5.0 NPS
    Willing to refer
    I have recommended them because I think we may have been their first municipal government website. They’ve done a lot of work for nonprofits. I think we may have opened a new business opportunity for them. I always recommend them.