What evidence can you share that demonstrates the impact of the engagement?
When they took over, I had about 160 followers on Instagram. Now, I have over 2,200 followers, and most of my lead flow comes from Instagram. That was never the case before they took over. We started with very aggressive campaigns, and they helped me fill nine empty studios within three months. That allowed us to scale back a bit on the advertising services. Finding that many quality leads/new clients would have taken me twice as long in the past. Brand awareness in my area is so much better, and their campaigns have made a big difference in my business.
How did BrandLyft perform from a project management standpoint?
They're very good project managers. We're on a second campaign now, just like in the first campaign, they listen to my feedback, make changes, and deliver exactly what I want. They're very open to feedback and they implement appropriate changes as necessary. Most of our communication is through email, but they've also visited me in person several times. I can reach them via phone or text quickly and easily.
What did you find most impressive about them?
I'm most impressed by their professionalism and their ability to deliver. They don’t over-promise, and verify the details. They always work to make the messaging right. I have a lot of experience in marketing from a corporate standpoint, but BrandLyft is more adaptive and reactive than any of the large companies I worked with in my previous career. They are a really good fit for my company.
Are there any areas they could improve?
No one person or company is perfect, however, if ever something isn't quite right, they take care of it immediately with responsive communication. They get better and better as they get to know you, your company and your goals.
Do you have any advice for potential customers?
Talk to them, get to know them and compare them and their services (and pricing) to other similar type companies. The comparison is favorable for them! I really enjoy working with them – a small boutique company that’s perfect for my small business. I'm happy to be a reference for them!