Full Service Digital Marketing Agency

Brand & Mortar is a full service marketing agency that specializes in brand marketing, social media, digital marketing, web design and development, PPC, SEO, video production, public relations and technology and application development. Our brand is founded on strong communication, transparency and long-term relationships with our clients.

Our marketing and advertising agency focuses on drastically improving our clients ROI through increased lead generation, increase brand awareness, improved customer service and a pristine reputation. We have an in-depth knowledge and understanding of the strategies, tactics, budgets and timelines required to create campaigns that make an impact, both on your customers and your bottom line. 

Our culture and team spirit set us apart from the never-end list of agencies and we truly believe that handshakes last longer than ink, that transparency is a non-negotiable and through creative, strategic thinking, we can change our clients' businesses and the markets we touch. 

With offices in Toronto, Canada, we cater to clients across North America with a full in-house team of marketing and technology professionals. If you're interested in learning how we can partner to grow your brand and business, please contact us today!

https://brandandmortar.com/

 
$1,000+
 
Undisclosed
 
10 - 49
 Founded
2011
Show all +
Toronto, Canada
headquarters
  • 31 Powerhouse St. Suite 203 Toronto, ON. M6H 0C7
    Toronto, ON M6H 0C7
    Canada

Portfolio

Key clients: 

RBC Golf Canada

Cloverleaf

Hyr

Spin Master

Fun 2 Play Toys

Trillium Health

Canadalend

Vigor Eyewear

Rockfield Financial

The Concierge Club

Closing The Gap

Infini Pulse

GiGi Importing

Canadian Associates of Ben Gurion University

Canadian Friends of Bar Ilan University

Reviews

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Advertising & Marketing for Hydration Startup

"Their speed of delivery cost-effectiveness stood out."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May 2019 - Ongoing
Project summary: 

Brand & Mortar helped create a brand identity for a new startup. This involved producing designs for brand elements, managing digital advertising campaigns, and creating an e-commerce website.

The Reviewer
 
1-10 Employees
 
St Joseph, Michigan
Eric Bauchet
CEO & Founder, The H2OMax Company
 
Verified
The Review
Feedback summary: 

Their social media campaign generated over 3 million impressions on Facebook and Instagram. The new website has earned a significant amount of traffic. They are a responsive team that never misses a deadline. Their can-do attitude has been a highlight throughout the engagement.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

CEO & Founder H2OMAX is a startup company marketing new hydration solutions for athletes and anyone looking for improved hydration

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brand & Mortar?

As a start up company, we need to get everything kicked off: Brand logo, Brand usage guidelines, Packaging, website, ecommerce infrastructure, Advertising, Social media, Event materials etc...

What were your goals for this project?

Create all marketing elements for July full launch Drive Website traffic to 1,000 visitors per day Drive Facebook following of 1,000+

SOLUTION

How did you select this vendor?

We looked at Agencies in the USA and the Toronto area. Brandandmortar came to be the most responsive and very cost competitive

Describe the scope of their work in detail.

Brand Logo: 3 weeks process with 3 reloops Packaging: 2 weeks development- ABSOLUTELY critical to finish production in Germany Ecommerce: 6 weeks process- Did not have any IS support except for the assistance of brandandmortar. Got an amazing turnkey solution Website: 6 weeks process- core website ready on time followed by bi monthly upgrades Advertising: created a billboard and a magazine campaign Social Media Campaign driving 3.5M impressions (Facebook/Instagram) Events: Created all material for booth at sports events

What was the team composition?

Account director Creative Director Social Media Director Web development director Copywriter 2 creative staffers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

- Met all our delivery goals - Met our social media objectives - Reached our website traffic objectives no missed dates to any stakeholder

How effective was the workflow between your team and theirs?

The account director we worked for was the most responsive account rep I have ever worked with, even with very large agencies such as Publicis, DDBNedham or others

What did you find most impressive about this company?

Their speed of delivery cost-effectiveness stood out. Overall responsiveness Always "ready/can do" attitude

Are there any areas for improvement?

Sometimes the agency is too "Canadian polite". I am used to a little more push back from agencies

5.0
Overall Score brandandmortar is our agency of record and will continue to be as long as they continue to perform at or above our expected level
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Outstanding account management. We had one bottleneck issue that we resolved in few days
  • 5.0 Cost
    Value / within estimates
    One of the most cost effective agency I ever worked with
  • 5.0 Quality
    Service & deliverables
    I am proud of any creative work we have put out on the market
  • 5.0 NPS
    Willing to refer
    definitely, without hesitation

Website Design & Branding for Floral Boutique

"He was very honest about deadlines and often reached out before I even looked at the updates."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. - Apr. 2019
Project summary: 

Brand & Mortar provided branding and website design. Their team executed on wireframes, a new logo, and all UX/UI concerns. Their team worked with the client's draft to build the project. 

The Reviewer
 
1-10 Employees
 
Toronto, Canada
Maria Erimia
Owner, Dereves Floral
 
Verified
The Review
Feedback summary: 

Brand & Mortar's efforts have led to an increase in leads and bookings. The website now ranks higher on search engines. Their proactive communication, knowledge, and expertise were all very impressive. The experience was fantastic. They met all deadlines.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the founder and owner of Dereves Floral, luxury boutique floral company specializing in weddings, events and editorials.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brand & Mortar?

Dereves Floral hired Brand & Mortar for website design and brand development.

What were your goals for this project?

We've been successful through word-of-mouth and instagram but felt it was becoming imperative to establish a stronger online presence and have a website to showcase our work and positive feedback. We were also hoping to drive traffic from third-party websites like Wedding Wire to our own website.

SOLUTION

How did you select this vendor?

We've selected Brand & Mortar for their thorough understanding of what sets a company apart. This has been displayed through their prompt communication and willingness to share their knowledge with us!! I felt we were in the right hands. Their proposal was also outstanding compared to competitors.

Describe the project in detail.

The process seemed very effortless - after my initial discovery call, I was then sent a proposal a few days later. Lucky for me, the company owner, Jordan, was present at the time of our first meeting and he patiently ran me through the presentation again. The project manager and the team were very knowledgable and answered all my beginner questions - from process to what website design would entail, to user experience and user interference. I had a very specific vision in mind for the website and it was important that the backend could support the way I wanted it to look. They also executed this effortlessly. After this, I was sent a wireframe and several drafts for logo, and an Ad I needed for an event that month. I communicated seemingly with the project manager, Lael, who always checked in on me!! A few pictures had to be changed around to fit the website better, but over all, it was swift and very enjoyable working with their team!

What was the team composition?

I was by chance first communicating with the owner, Jordan, who is a sea of knowledge when it comes to marketing. Once the project commenced, I was introduced to the account manager who was to be my point of contact, can't say enough great things about Lael. I also got to know the team, who are admirable to say the least, thanks Alexandra and Anh!! They worked around the clock and had no problem chiming in on emails to tackle things faster or be proactive if they thought something needed changing.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our 2019 wedding season has been the most lucrative yet! We've also had the most bookings for 2020 since we started, super impressive. Also notable, we've had a considerable amount of leads from Google, which is a first!! We're currently doing a few updates to increase search result rankings even better and adding blogs to sustain this - thanks team!

How effective was the workflow between your team and theirs?

What I loved most about their communication was that they were proactive. Especially our project manager, Lael. He was very honest about deadlines and often reached out before I even looked at the updates - and we were always on the same page about changes. Such a wonderful experience.

What did you find most impressive about this company?

It was certainly their knowledge and expertise, as well as the team's work ethic. It's clear why Brand & Mortar is a leader in their industry. Nothing went unanswered and there was never any uncertainty. I've dealt with freelancers before who tried convincing me to improve the brand but often felt I didn't trust their capabilities. Everyone at Brand & Mortar is also honest and transparent in their communication and I consider them an extension of our team :)

Are there any areas for improvement?

I am more than satisfied with their work!! Actually having their team take over social media management and running ads, because I am impressed with their SEO work and they've suggested this for a while.

5.0
Overall Score 5 million stars! Thanks team!!
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They are understandably busy so I now abide by using the calendar invites :)
  • 5.0 Cost
    Value / within estimates
    Good work is not cheap.
  • 5.0 Quality
    Service & deliverables
    Amazing design work and user experience and interference is also very smooth and congruent with the rest of the website and brand.
  • 5.0 NPS
    Willing to refer
    Definitely! If you want quality work, talented and trustworthy people, this is it.

SEO & PPC for Wealth Advisor

"We're back to the 1,2 or 3 positions for the search phrases that matter to us."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2019 - Ongoing
Project summary: 

Brand & Mortar provided digital marketing services with the aim of regaining rankings after a site domain change. This has involved an SEO audit as well as social media and website optimizations.

The Reviewer
 
1-10 Employees
 
New York
David Edwards
President & CMO, Heron Wealth
 
Verified
The Review
Feedback summary: 

Now, the business ranks in the top positions for standard keywords in a highly saturated market of industry leaders. The client receives 4-10 new leads per-week from google searches, half of which are qualified leads. The vendor has maintained a communicative, effective workflow throughout the partnership.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the president and chief marketing officer for Heron Wealth, a New York City based wealth advisory business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brand & Mortar?

We were one of the first advisory firms to have a website all the way back in 1996. Because of longevity, we had always scored well in SEO. However, we changed domain names in 2015, and fell off the rankings for standard searches like "financial planner near me" and "investment advisor NYC" We hired Brand & Mortar for a one year project starting January 2019 to get us back on top. After an initial SEO audit, Brand & Mortar's team worked through our existing website and social media channels, made small changes that vaulted us back up the the #1,2, or 3 positions in New York City for all the usual search phrases. This is no small achievement - there are 40 other wealth advisors within one block of our office, thousands across New York City. We are competing against small and medium sized advisors like ourselves, and also advisors like Fidelity and Morgan Stanley who can spend tens if not hundreds of thousands of dollars per month on digital marketing. As a result our high placement, we now receive 4-10 client leads per week from Google searches. Half of the leads are not qualified - we give 20-30 minutes of free advice. The other half ARE qualified leads worth $5,000-$25,000/year in revenue to us, and we are converting half of those leads to clients.

What were your goals for this project?

Regain our top ranking in Google search after a domain change in 2015. Mission: accomplished!

SOLUTION

How did you select this vendor?

Met President Jordan Shea at a networking event, outlined our needs. Jordan gave us a presentation of what was achievable that made sense, so we jumped right in.

Describe the project in detail.

1. SEO Audit to establish existing position on key search phrases 2. Review and optimize website 3. Create backlinks within website to highlight key search terms 4. Create backlinks from our social media channels (YouTube, FaceBook, Twitter, LinkedIn to further enhance search 5. Monitor and adjust

What was the team composition?

Owner 2 project managers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We're back to the 1,2 or 3 positions for the search phrases that matter to us. Getting 4-10 leads/seek from search, of which half are qualified, of which half are converted to clients.

How effective was the workflow between your team and theirs?

Constant communication primarily, by email, phone as needed.

What did you find most impressive about this company?

Delivered the results that we were looking for. Gains became apparent within 6 months, solidified after 9-12 months.

Are there any areas for improvement?

Could have used more time to understand the monthly reports I was getting on how our ranking were improving, but in fairness, I had limited time to spend on that. Results were more important.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Worked around my schedule, which is pretty constrained
  • 5.0 Cost
    Value / within estimates
    Excellent value for the cost
  • 5.0 Quality
    Service & deliverables
    Cannont rank any higher than 1!
  • 5.0 NPS
    Willing to refer
    Very! I have already referred

Digital and Branding Support for Gym

“They never approached an issue with a preconceived, cookie cutter solution, but customized everything to suit us.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2017 - Ongoing
Project summary: 

Brand & Mortar assists the customer acquisition efforts of a gym and social club. They built a new website, support digital marketing efforts, and made suggestions to codify the total brand image.

The Reviewer
 
1-10 Employees
 
Ontario, Canada
Damien Wilmot
Owner, The Lab
 
Verified
The Review
Feedback summary: 

The business doubled in 2018, thanks to the marketing and image improvements of Brand & Mortar. Their in-depth understanding of the goals, coupled with their ability to pinpoint specific needs throughout the process, contributes to a unique strategy that is attuned to the brand mission.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I own The Lab, a barbell and social club. We’re a strength conditioning gym that primarily offers small group coaching in class formats.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brand & Mortar?

We faced some challenges in building our client base, and we wanted and team to help improve our customer acquisition.

SOLUTION

What was the scope of their involvement?

Their work goes beyond the scope of my expertise, but they rebuilt our website, improved the backend to help with organic search results on Google, managed AdWords and social media campaigns on Facebook, Instagram, Twitter, and YouTube, and spearheaded community outreach initiatives and press releases. They examined our customer acquisition from every angle, including all the digital paid and organic marketing, our printed materials, and the brand image within the gym itself. They made suggestions to match our online presence with the color scheme and look of the gym, and they helped establish consistency across the entire brand.

What is the team composition?

We have one main point of contact, but we also work with a social media specialist, a creative lead, a strategist, and a few other team members who help with SEO and the website.

How did you come to work with Brand & Mortar?

A colleague referred them to us, so I looked over their site and their portfolio online. Their site was clear and concise, and they had a very straightforward business approach. They were very thorough, in-depth, and detailed, and their values were similar to ours. They provided a comprehensive, 25-page strategy report, and gave the best impression of any agency we considered.

How much have you invested with them?

It varies from month to month, but we spend a monthly average of about $7,000 on their work.

What is the status of this engagement?

They started working with us in January or February 2017. The collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In 2018, we doubled our business, and much of our success is thanks to the marketing work they did for us. They were responsible for a lot of the new clients who came through our doors.

How did Brand & Mortar perform from a project management standpoint?

A lot of our communication is through email, but they’re always happy to take a phone call or respond to a text. They occasionally invite me to join in team meetings at their office to strategize and get on the same page. Communication is very easy, and they’re always on time and within budget. They did whatever was necessary to meet my goals and help me acquire more clients.

What did you find most impressive about them?

Their standout ability was to pinpoint specific needs at various points in the process. They never approached an issue with a preconceived, cookie cutter solution, but customized everything to suit us. They considered all of our goals and modified their strategy to match. I’ve never worked with a company who was so attuned to us. They studied my business inside and out and were attentive to our individuality.

Are there any areas they could improve?

I’ve never had an issue with them. Whenever I have a question or something comes up, they address it right away. They’re responsive to feedback, and their communication is good. I don’t have anything they should fix.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They are a premium service, but you get what you pay for. The value is definitely worth the cost.
  • 5.0 Quality
    Service & deliverables
    Their quality is unreal.
  • 5.0 NPS
    Willing to refer
    I would refer them to anyone.