What evidence can you share that demonstrates the impact of the engagement?
With the new system, we’re able to work more efficiently and with more discipline. We have better control over our processes, saving us time, effort, and money and reducing the possibility of mistakes. Overall, the deliverable isn’t perfect, but we expected that. The system deals with complex legal and social elements, so, with that in mind, the product aligns with what we wanted.
How did BrainCode perform from a project management standpoint?
Initially, I didn’t expect much in terms of project management, having worked with various companies in the past, but they performed well. Because they’re an international team, we only interacted with one resource on a personal level. We communicated with other staff via Slack, allowing for full transparency. Generally, it was an efficient collaboration.
BrainCode provided designated experts to help explain the technical parts of the project. Sometimes their ideas weren’t very practical, leading to several misunderstandings. Aside from that, their team showed an unwavering commitment to our project. They were very receptive to feedback and proactively fixed any problems at our request. Once they had a firm grasp on our requirements, they presented us with optimal approaches to each task. Their problem-solving skills are very impressive.
What did you find most impressive about them?
I appreciated their UX design strategies. They were very user-oriented. It was clear that they had our best interests in mind, showing a high level of availability and flexibility throughout the engagement.
Are there any areas they could improve?
They worked very hard, but I think the pace could’ve been faster. Additionally, we had several misunderstandings, but none of which caused any major delays. When we told them that we wanted something done differently, they willingly made the changes.
Any advice for potential customers?
Give BrainCode the time to work through problems, but keep an open dialogue throughout the project. Clients should provide the team with all of the information necessary for the project and set their benchmarks high. I also recommend giving real-time feedback because they can quickly adjust to changing needs.