Bradbury Brand + Design Experts

BACKGROUND

Please describe your company and position.

I am the Communications Consultant of SaskCentral

Describe what your company does in a single sentence.

SaskCentral is owned by, and is the liquidity manager for, Saskatchewan’s credit unions. By aggregating statutory liquidity deposits, SaskCentral facilitates clearing and settlement, provides credit facilities that support daily cash flow management, coordinates emergency liquidity support and provides investment management services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bradbury Brand + Design Experts to accomplish?

• Design our Annual Report

SOLUTION

How did you find Bradbury Brand + Design Experts?

• used in the past

Why did you select Bradbury Brand + Design Experts over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Bradbury Brand + Design Experts were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Design and format SaskCentral’s 2022 Annual Report. Deliver one PDF document, approximately 150 pages to be primarily read online but also readable when printed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The document met all expectations in terms of design, was on time and on budget.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They met all timelines and went and above and beyond in responding to changes we made throughout the project.

What was your primary form of communication with Bradbury Brand + Design Experts?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

As a small team, they give a personal touch and always respond quickly to meet our needs.

Are there any areas for improvement or something Bradbury Brand + Design Experts could have done differently?

No they were excellent to work with. Professional, friendly, highly skilled, and delivered a high-quality product.

BACKGROUND

Please describe your company and position.

I am a Director at Delta-X Research

Describe what your company does in a single sentence.

Complex scientific analysis and interpretation for power transformers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bradbury Brand + Design Experts to accomplish?

• Refresh our outdated brand identity.

SOLUTION

How did you find Bradbury Brand + Design Experts?

Online Search

Why did you select Bradbury Brand + Design Experts over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Bradbury Brand + Design Experts were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for our project included a full brand revitalization process. It started with Bradbury's fantastic Brand Imprint process with our key stakeholders. The information gathered was used to complete key deliverables, including reviewing and revising our key messages, brand promise, elevator pitch, values, etc. 

Bradbury also did a refresh of our graphical identity, including updating the logo, colour palette, font set and photography style. They helped us create customer personas and to map out our customer experience journey, so we could better understand and meet our customers' needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our company had been using its previous identity for close to 25 years. The refresh has helped us to gather more attention and to better explain our complex offer to customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Bradbury was very professional. Project management was great -- they delivered on time, the one time they had a minor delay on their end we were given lots of notice. When we had delays on our side (many!), they were flexible and very collaborative in how to ensure the project continued to move forward. I really appreciated how they worked with us as a team, rather than as two separate entities.

What was your primary form of communication with Bradbury Brand + Design Experts?

Virtual Meeting

What did you find most impressive or unique about this company?

The skill of the people and their dedication to their customers. Their work was exceptional, their staff were experts, and they were really, really easy to work with.

Are there any areas for improvement or something Bradbury Brand + Design Experts could have done differently?

Not that I can think of! I've worked as a director of marketing communications for a number of companies and have done projects with outside companies many times, and this was easily the best one of the bunch. The team at Bradbury made it so easy and the end result is fantastic.

BACKGROUND

Please describe your company and position.

I am the Director of Marketing and Development of Regina Symphony Orchestra

Describe what your company does in a single sentence.

Professional symphony orchestra offering live performances of a wide variety of orchestral music.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bradbury Brand + Design Experts to accomplish?

• To design a print and digital tool to share our story with our customers

SOLUTION

How did you find Bradbury Brand + Design Experts?

Referral

Why did you select Bradbury Brand + Design Experts over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Bradbury Brand + Design Experts were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

This project included the branding, design and updating of 10 issues of our Encore concert program which is used for print and digital distribution. The key deliverable for this project was the template of the program that would be updated for every issue, with main content staying the same. The deliverables were a print-ready files sent to our commercial printing vendor, and a digital file for posting online.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The program is a key element of our customer experience at our concert as a way to share our story. The success of this project on determined by feedback from customer about the look and utility of the tool.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

As this is a printed tool used for an event, design timing needs to follow print timelines. We agree on delivery dates and the team communicates with me as their work progresses. Bradbury is able to manage this process so it can still iterative with flexibility, but we have never missed a deadline.

What was your primary form of communication with Bradbury Brand + Design Experts?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Catharine and her team are genuinely passionate about being part of the success of the design projects. They are invested in making the projects run smoothy and result in an awesome final product. This connected with her design skill makes this a dream partnership.

Are there any areas for improvement or something Bradbury Brand + Design Experts could have done differently?

The open lines of communication and genuine interest in our success make any challenges or scope changes easy to navigate. They take an approach of constant improvement and being responsive the my needs as a client.

BACKGROUND

Please describe your company and position.

I'm a former executive at Hospitals of Regina Foundation

Describe what your company does in a single sentence.

The organization is responsible for raising funding for Regina's hospitals (3) greatest areas of need.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bradbury Brand + Design Experts to accomplish?

• Provide a complete brand refresh for the Foundation.
• Apply the refresh to corporate marketing and communications materials (i.e. annual report, newsletter, infographics, ads)
• Lead the coordination and production of the photography for the overall brand identity.

SOLUTION

How did you find Bradbury Brand + Design Experts?

Referral

Why did you select Bradbury Brand + Design Experts over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Bradbury Brand + Design Experts were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Foundation was in need of refreshing its brand and ultimately raising its profile in the marketplace. The logo was very dated and didn't speak to the values and purpose the organization stood for. The need was to refresh the brand, create a feeling of confidence and trust for the organization, and establish a stronger value proposition that could then help leverage the brand and increase donations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Formal market research regarding the brand refresh was conducted two years following the implementation and then again in four years. Both reports indicated an excellent recall of the brand and some of the highest trust index scores the organization had ever received.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Bradbury project managed a number of activities during the brand refresh and always kept everyone involved well informed of project needs, timelines and consistently provided timely updates.

What was your primary form of communication with Bradbury Brand + Design Experts?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have a deep passion for their work and for helping others. That was important to us given the organization's mission. They always worked to get things exactly how the organization wanted them.

Are there any areas for improvement or something Bradbury Brand + Design Experts could have done differently?

No. They continue to do work for the organization today. So it has been a solid partnership.

BACKGROUND

Please describe your company and your position there.

I am a maker of luxury coconut soy candles. I am the maker and owner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bradbury Brand + Design Experts, and what were your goals?

I hired them to develop my entire brand.I wanted to be able to convey my story and connect with my customers. I wanted a luxury brand that would be approachable and would connect to my customer on an emotional level.

SOLUTION

How did you select this vendor?

I had seen other work from Bradbury and had been recommended by others.

Describe the scope of their work in detail, including any steps and the final deliverables.

Brand strategy consulting, graohic design, customer experience management

• Helped us form a branding team
• Lead a one-day session of facilitated discussions and excercises with the branding team
• Took information from the session and developed a brand strategy that was fine tuned collaboratively with me
• Once the brand strategy was done Bradbury designed a brand playbook, and collaborated with me to design a logo and packaging.
• At the end of the project Bradbury sent me electronic files for the playbook, logo and packaging, and assisted with some product photography and with printing the packaging

How many people from the vendor's team worked with you, and what were their positions?

Catharine - President & Creative Director Bill - VP Brand Strategy Bree - Graphic designer Bev - Copywriter

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I ended up with a cohesive, elegant brand that tells the emotional story that connects with my customer and is the reason my company exists.

Describe their project management style, including communication tools and timeliness.

Collaborrative, using highly developed internal processes. Some tools used for project management included Zoom meetings, online calendars, phone calls, etc.

What did you find most impressive or unique about this company?

I am impressed with Bradbury because they always show that they care about our brand and its growth. I was also impressed with the vast knowledge and experience they have to be able to develop a brand in its entirety.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

The NorthWest Community Lodge Association (abbreviated NCLA) is a non-profit tasked with raising $2.5 million for furniture, fixtures and equipment for the long-term care home in Meadow Lake, SK. My role at the time was VP.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bradbury Brand + Design Experts, and what were your goals?

We retained Bradbury Brand + Design Experts to create a brand and visual identity for the organization than we could use as materials to solicit funds and build a relationship with donors.

SOLUTION

How did you select this vendor?

I searched through SquareOne in Saskatchewan for design firms that purported to offer the type of services we were looking for. I short-listed 3 firms to meet with, and easily recognized Catherine's company as the most suited for our NPO.

Describe the scope of their work in detail, including any steps and the final deliverables.

They met with our Board of Directors and over the course of a weekend, ran us through their "Brand Imprint" process. This helped distill out a set of values we could put forward in public-facing assets, and would help to build a relationship with donors. Bradbury developed a number of tangible assets with the new visual identity, and also developed an online presence for the NPO.

How many people from the vendor's team worked with you, and what were their positions?

We worked with Catherine Bradbury herself directly, plus 3 other individuals whose official titles I cannot remember. They took on copyrighting tasks, graphic design, website design, and print materials design and procurement.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I stepped down from NCLA over a year ago because of substantially increased workload at my own job. However, the branding and visual identity have been used in all of NCLA's public-facing campaign materials and advertising. NCLA is instantly recognizable from their brand, and our partners at Saskatchewan Health Authority followed our lead and decided to rename the new long-term care facility "NorthWest Community Lodge".

Describe their project management style, including communication tools and timeliness.

Bradbury's style was very inclusive and driven by asking our Board a number of questions designed to invoke a response that would inform the outcome. They asked a number of questions and documented the answers on poster-boards. Then we had a collection of responses that revealed a trend, popular responses, and common themes that directed the discussion.

What did you find most impressive or unique about this company?

The outcome was not "cookie cutter" and did not resemble anything we had seen from other similar organizations. Bradbury, through their brand imprint process, was able to learn what values we held and wanted our NPO to represent. Being a small boutique company, I feel they respected our small NPO and understood our casual approach to what we did.

Are there any areas for improvement or something they could have done differently?

I don't have anything to compare the process to, but I do feel the outcome was more than we anticipated and helped us as a Board better articulate our values and mission.

BACKGROUND

Please describe your company and your position there.

I am the Communications Strategist at SK Arts. We provide funding and support to the arts for the benefit of all people in Saskatchewan.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bradbury Brand + Design Experts?

We have been using Bradbury Brand + Design Experts for a number of projects, including our visual identity/brand refresh, our annual report (since 2012), our website design, and advertising campaigns.

SOLUTION

How did you select this vendor and what were the deciding factors?

We appreciate their clean, creative, eye-catching design style and attention to detail. They also do a lot of work in the arts community and understand our need for a look that isn't "corporate".

Describe the project in detail and walk through the stages of the project.

We provided Bradbury with the theme of the report as well as an image for the cover and they created an initial design for the report, which included the cover and spreads for three "levels" of stories. We provided feedback on that and they refined the design. We then provided all of the text and photos for the stories and they laid out the entire report. Over the course of several weeks, we went back and forth, providing edits and revisions to proofs, until everything was perfect. The report was then printed.

How many resources from the vendor's team worked with you, and what were their positions?

Two -- the principal of the company and a graphic designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The design was eye-catching and served our brand well. Because our annual report is more like a magazine than a traditional report, people look forward to receiving it every year. The design is a big part of its success -- because it doesn't look corporate, people are more likely to pick it up and read it. The design makes it very accessible to artists and the general public.

How effective was the workflow between your team and theirs?

The workflow was incredibly smooth. Edits were often done more quickly than laid out in the production schedule. Attention to detail was amazing. It's such a pleasure to work with Bradbuy on this project every year.

What did you find most impressive or unique about this company?

It's a combination of their expertise, creativity, and attention to detail that impresses me the most. We are so thrilled to be working with them on a variety of projects. It seems with every project, they level up even further. How is that even possible, when they begin at a level of excellence?

Are there any areas for improvement or something they could have done differently?

I have no suggestions for improvement. Keep up the good work!

BACKGROUND

Please describe your company and position.

I am the President of North Sage Research Inc.

Describe what your company does in a single sentence.

North Sage Research Inc. offers a comprehensive range of experience providing Indigenous research and services in a diverse range of government and non-government, community and policy projects.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bradbury Brand + Design Experts to accomplish?

• To develop brand graphic designs that reflect the corporate vision and goals

SOLUTION

How did you find Bradbury Brand + Design Experts?

Online Search

Why did you select Bradbury Brand + Design Experts over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Bradbury Brand + Design Experts were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I have worked closely with Bradbury on an earlier non-profit branding project and knew when it was time to launch my own for-profit company that Bradbury would provide, meet and exceed expectations in developing brand graphics.Catherine and her team worked with me to develop a vision and design from conception to creation including graphics, logo, colours and other elements in capturing the company's vision.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Strong representation and visualization tools differentiating the company from other organizations
• Smart design and meaning to represent core values of the company
• Timeless, professional representation

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Catherine and her team delivered excellence in service by providing exceptional design experience, timely responses, adaptability to project feedback and professionalism. Catherine worked diligently to learn about the company, canvassed our goals and objectives in order to provide exceptional and unique products.

What was your primary form of communication with Bradbury Brand + Design Experts?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were personal and professional. They focused their attention on my needs, developing my corporate presence. Attention to detail, follow through and personal attention to deliver outstanding products.

Are there any areas for improvement or something Bradbury Brand + Design Experts could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Owner of Olive me Inc

Describe what your company does in a single sentence.

We produce a line of Handmade Olives.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bradbury Brand + Design Experts to accomplish?

• Needed a new logo
• Wanted to understand where our focus should be
• Produce a streamlined version of all our labels and art work and menu’s

SOLUTION

How did you find Bradbury Brand + Design Experts?

Online Search

Why did you select Bradbury Brand + Design Experts over others?

Company values aligned

How many teammates from Bradbury Brand + Design Experts were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project was completed a surpassed all my expectations

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We now have a cohesive system of our design that allows us to build our product and find new customers

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was completed and ready for each stage of development

What was your primary form of communication with Bradbury Brand + Design Experts?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The personal touch and professional responsibility that they have.

Are there any areas for improvement or something Bradbury Brand + Design Experts could have done differently?

They were fantastic