Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Box Clever has been really great to work with. The frustrations on my part are purely from the existing API and the setup in Tessitura itself. If a company isn't already familiar with the setup, it's a big challenge. Not a lot of people use web developers that aren't recommended by Tessitura to make their website for this exact reason. With what they've had to work with, they've been very good and understanding. Because of the way that it's set up, they can't just ask a question directly to the database people. They need to go through me because I'm the designated person. I can only imagine it's hard for them to deal with me to get answers, but they've done so very gracefully through this whole year. They've been very patient with the time that it has taken. I can't imagine that they've enjoyed having this project stretch out for a year either.
How did Box Clever perform from a project management standpoint?
As things come up, we’ve had change orders happen. We are over budget with it, but I feel like it has been inevitable. I don't know how we would have all these changes done and not pay for it. They used WebGuide and a project management tool to keep track of everything at first. It started off with chunks of time allocated and you could see their progress. That was good, but that fell by the wayside as things got pushed back or added on to. The relationship became less formal: it’s now on email, which can get a little bit confusing and hectic sometimes. Michelle, their project manager, keeps on top of things very well.
What did you find most impressive about Box Clever?
It was nice meeting them in person. The options that we had for web developers that were familiar with Tessitura are all based out of the States, so I never would have had a chance to meet or talk to them. It all would have been done online. Box Clever came to look at the site and trained me on it, which was nice. It is nice to have people in the same city as you that are available. I have come to appreciate that a little bit because I don't have to worry about time zones or GoToMeetings.
Are there any areas Box Clever could improve?
No. To be honest, I wish they hadn't been so nice and optimistic at the beginning because it really got my hopes up that this would be done in five months and that it would be no problem. I feel like we were pretty clear with them that it was going to be more complicated, but I don't know if they believed that. It's been a funny year, but we're almost live with it, so I feel better every day.