What evidence can you share that demonstrates the impact of the engagement?
We took the app to one of the largest healthcare systems on the West Coast 2 weeks ago, and their CDO [Chief Digital Officer] told us that when we execute it, we will have the best app in healthcare. Another very large healthcare system in the Midwest said that we will be years ahead of other healthcare systems.
Consumer testing is done after prototypes are developed which use a 7-point scale to rate usability and flow. Our app rated 6.8 on a 7-point scale. That shows the quality of their work. The consumer testers are from many demographics. It ranked highly in comparison to the apps that they’ve created; other apps have ranked in the 95th to 96th percentile.
How did Bottle Rocket perform from a project management standpoint?
They’re really strong. In both engagements we’ve had with them, the project managers have been fantastic. I don’t say that lightly because I used to manage project managers. We used a tool called Confluence, which updates constantly where we added comments and approved their work.
Most of our correspondence was done in person because we’re so close to their corporate offices. We chose to go there more often so we could unplug and focus, and they were more than willing to travel to us as well.
What did you find most impressive about them?
Their quality is impressive. Everything we’ve received from them has been top-notch. I equate it to going to a Mercedes or Lexus dealership. You expect quality. You’ll pay for it, but quality is what you get. Bottle Rocket isn’t the least expensive, but they provide good, quality work that sets their clients apart. That includes the design, project management, account managers, etc.
I rarely see hospitality in organizations, but that is another one of their strengths. It feels more like a partnership than a vendor relationship. They’re constantly inviting us to events at their place. They bring in speakers and send us articles about things they’re learning that can help us. We have a great relationship.
Their account manager is good at staying on top of things. They make sure they’re meeting all of our needs.
Their execution is another strength. When we set a timeline, they hit it even if they had to pull in additional resources to do so. We didn’t see any scope creep or additional charges. They brought people in and got the job done.
Are there any areas they could improve?
Do you have any advice for potential customers?
I can’t imagine a better app development company. Bottle Rocket has things they’re really good at. We were able to stretch their capabilities by asking for just strategy instead of strategy and development. That was something they hadn’t done, but they were willing to work with us to figure out a model to make it work. We’ve also asked for QA support, and they’ve been willing to work on different models. My advice would be to find out what makes sense for your company, and Bottle Rocket will work with you to figure out how to meet your goals. Don’t be afraid to ask them questions.