BotsCrew

BACKGROUND

Please describe your company and position.

I am the CEO of PioGroup

Describe what your company does in a single sentence.

EdTech software development company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BotsCrew to accomplish?

• Create an AI-powered employee assistant simplifying the process of knowledge retrieval/data mining and providing quick answers based on the proprietary real-time data stored in the external systems (CRM & ERP)

SOLUTION

How did you find BotsCrew?

Online Search

Why did you select BotsCrew over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from BotsCrew were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The primary challenge was managing an extensive knowledge base composed of both structured and unstructured data. Our data included unreadable formats, outdated content, and sometimes conflicting information, along with thousands of product pages, each containing unique specifications. BotsCrew implemented a tailored approach to address these issues: they categorized and cleansed outdated data, streamlined the data retrieval process, and integrated the assistant with our CRM and ERP to enable real-time status updates. Additionally, they ensured data security by implementing permission-based access, safeguarding sensitive information, and ensuring compliance with privacy regulations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have achieved an impressive accuracy rate of over 90% in the assistants' responses. Additionally, our current company-wide adoption rate stands at over 30%, with our next milestone set to reach at least 40-50% adoption by the end of the year.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The BotsCrew team was incredibly collaborative and genuinely eager to understand our use case, making our team feel like true partners in the project. They were highly responsive and proactive, consistently offering ideas and suggestions for product improvement. Their deep understanding of the AI industry was invaluable, helping us grasp the nuances of the solution, its architecture, and the best approach for our specific needs.

What was your primary form of communication with BotsCrew?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They consistently went above and beyond, offering numerous ideas and solutions while maintaining a proactive approach to communication. Their level of engagement and dedication to understanding our use case was truly impressive.

Are there any areas for improvement or something BotsCrew could have done differently?

Nothing comes to mind

BACKGROUND

Please describe your company and position.

I am the Digital Product Manager of a sports company

Describe what your company does in a single sentence.

Sports Company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BotsCrew to accomplish?

• Enable a Chatbot to enhance the fan journey during flagship event
• Enable a Chatbot in 5 languages
• Use AI to automate part of the Chatbot flow

SOLUTION

How did you find BotsCrew?

Online Search

Why did you select BotsCrew over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from BotsCrew were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The supplier will provide development and support services of AI chatbot available on Facebook Messenger and Website widget channels. The chatbot should support and provide answers about the flagship competiton to fans in several languages.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We embarked on this project with a completely fresh slate, marking our inaugural venture into this domain. The outcomes proved gratifying, particularly with regards to overall user satisfaction and the adoption of the chatbot widget. The primary driver of satisfaction for us stems from the invaluable insights we gained during this first chatbot endeavor.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have had a positive experience with the project management provided by BotsCrew. Their organization and robust project management skills were critical in achieving a satisfactory outcome. Their ability to effectively plan, coordinate, and execute various tasks was evident throughout the project.

Botscrew's commitment to maintaining clear communication and timelines greatly contributed to our satisfaction. Their proactive approach to addressing potential issues and their responsiveness to our feedback demonstrated their dedication to ensuring a smooth project journey.

What was your primary form of communication with BotsCrew?

Virtual Meeting

What did you find most impressive or unique about this company?

We were genuinely impressed by Botscrew's project management expertise and their dedication to ensuring our satisfaction with project delivery. Furthermore, their communication was well-structured and straightforward, enhancing the overall experience.

Are there any areas for improvement or something BotsCrew could have done differently?

Opportunities for improvement could have been shared earlier during the project.

BACKGROUND

Introduce your business and what you do there.

I’m an organizational development director at ProSteer Group. We’re an e-commerce company involved in different e-commerce platforms worldwide. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BotsCrew?

We needed to develop a chatbot to automatize some of our company’s processes since our operational costs were rising.

SOLUTION

What was the scope of their involvement?

BotsCrew developed a customized chatbot for our company. We had a long discovery phase where BotsCrew interviewed us to find our project’s goals and which processes could be replaced by the chatbot. 

BotsCrew found that more than 50% of the dialogues our contact managers had could be held by algorithms. Moreover, BotsCrew also found that 30% of our client’s inquiries were about their order status, and this answer could be given by a bot. 

Some functionalities that BotsCrew integrated into the final product were the tracking and calculation of customers’ deliveries, answering FAQs, and redirection to our catalog for product information and purchase.  

What is the team composition?

We worked with BotsCrew’s project manager, designer, and software representative.

How did you come to work with BotsCrew?

We found BotsCrew through online advertisement. We were looking for providers located in Ukraine since we prefer to work with local service providers.

We interviewed a total of three companies for six months. We were looking for top leaders in the industry and compared their prices, services, and timelines.

What is the status of this engagement?

The discovery phase started in November 2020, and our development project with BotsCrew took place from March–July 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The chatbot developed by BotsCrew works excellently. We haven’t needed any support from BotsCrew, and the product is sustainable. We’re happy with this functionality.  

Overall, BotsCrew took a really deep look at our business. They were really involved and proposed great ideas. 

How did BotsCrew perform from a project management standpoint?

BotsCrew’s project management was efficient and transparent. We had a backlog system where we shared documents and updated every budget change. BotsCrew met deadlines and had a good pace of implementation; they gave us a good push. 

We had weekly meetings, and BotsCrew was always prepared — they were quick and efficient. Moreover, BotsCrew was responsive, and their written communication was precise.

BotsCrew sent us letters for approval, so we didn’t have any surprises. Our weekly meetings only lasted 30 minutes because BotsCrew's project manager was so prepared that she covered every item for the next sprint in that time. 

What did you find most impressive about them?

I was most impressed with BotsCrew’s speed and flexibility to work. They constantly asked us for feedback, and our remarks were taken into consideration. Whenever there was an issue with something, BotsCrew was quick to fix it. We just had to communicate it.

Are there any areas they could improve?

I can’t think of anything for BotsCrew to improve.

Do you have any advice for potential customers?

BotsCrew has a lot of experience developing chatbots for the e-commerce industry, and this was really helpful because they’ve had similar challenges to us. The engagement can be more impactful when the service provider has experience in the same industry as the client.

BACKGROUND

Please describe your company and your position there.

Founder and CEO of Pluggi - Pluggi provides personalized AI Budtender widgets to dispensaries across the US & Canada, that simplifies online shopping by generating relevant product recommendations from dispensary ecommerce menus in seconds. This leads to a significant increase in eCommerce sales and cart sizes.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BotsCrew, and what were your goals?

We needed to rapidly build an eCommerce tool for cannabis dispensaries that was both cost effective for a startup, and also scalable as we grew rapidly since we had already presold some customers prior to launch.

SOLUTION

How did you select this vendor and what were the deciding factors?

BotsCrew was a perfect fit due to their specialty in Chatbots and eCommerce. They already had most of the features we needed ready to go, we just needed to adapt it to our particular needs.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Designed and Developed an eCommerce product recommendation widget for Cannabis Dispensaries and made ongoing improvements in a timeline and cost effective manor.

How many people from the vendor's team worked with you, and what were their positions?

4 People in the Core team:

• Project Manager
• 2 Developers
• Advising from CEO

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Built out and improved upon Pluggi's core offering which has enabled us to grow from $0 Revenue in March 2022 to $4000+ MRR as of November 2022

Describe their project management style, including communication tools and timeliness.

Very responsive, primarily communicating via email and video chat. Sets clear and realistic timelines then meets the deadline

What did you find most impressive or unique about this company?

With BotsCrew being based in Ukraine this year has been incredibly hard for them for obvious reasons. In spite of this, they've proven to be extremely tenacious and continued to meet and exceed expectations under unbelievable circumstances. I've been truly inspired by every single member of BotsCrew in the brief time I've been partnered with them.

Are there any areas for improvement or something they could have done differently?

So far, everything has been perfect. They've provided very high-quality work with flexibility and scalability to support startups.

BACKGROUND

Please describe your company and your position there.

I am a Program Manager for a Non Profit that leverages digital tools to share information on safe abortion and contraception.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BotsCrew, and what were your goals?

We had developed a chatbot to provide information on medical abortion in multiple languages, the bot was available on our website, FB messenger and whatsapp. However we wanted to migrate to an agency that would give us stronger insights, ease in updating content and innovative functionality.

SOLUTION

How did you select this vendor and what were the deciding factors?

I spoke to a few global chatbot agencies and I resonated with the BotsCrew team, they had the infrastructure set up that we were looking for and they were enthusiastic.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had some initial meetings to set up the scope of the project and the migration, we were sent over clear timelines and project milestones. The migration proved to be more difficult that any of us had anticipated however it was ultimately successful. Moreover after being impressed with BotsCrew's work we extended the scope of work to improve the UI/UX of the bot, work on NLP trainings phrases and improved the navigation.

How many people from the vendor's team worked with you, and what were their positions?

The main point of contact that Nataliia who oversaw the entire project, I was also in touch with Max and Christina (during the scoping period) and Mykhailo was the conversational designer. Everyone has been a pleasure to work with.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have seen more accurate and reliable data and insights on our chatbot after working with BotsCrew. Our work requires us to be any to make constant edits to content and resources and BotsCrew have facilitated this.

Describe their project management style, including communication tools and timeliness.

The team is extremely communicative, reliable and hardworking. Moreover they are very strong with their relationship building and people skills. This is extremely important because I don't come from a tech background; however, they made it very easy for me to follow the process.

What did you find most impressive or unique about this company?

They have the 3 C's - communication, consistency and creativity!

Are there any areas for improvement or something they could have done differently?

Nothing that I can think of.

BACKGROUND

Introduce your business and what you do there.

I work for a communication company called Leo Burnett. Leo Burnett is part of the Publicis Groupe, which is one of the biggest communication businesses in the world. I'm the Client Director for Digital Solutions in Australia.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BotsCrew?

We hired them to develop the backend and learning capabilities of a chatbot for a car company. 

SOLUTION

What was the scope of their involvement?

We developed a chatbot with AI components that was accessible via Facebook messenger, our website, and Google Assistant platforms. BotsCrew built the backend side and the natural language processing (NLP) part of the chatbot. They also integrated it to an AI voice, which we generated, creating a unique experience for a specific car model. 

Additionally, they created the flow of conversation and the follow-up topics, in addition to training the bot to understand and ask follow-up questions. If you ask the bot a question, it understands the next topic and continues the conversation.

BotsCrew worked like a partner with us in that they came to client meetings. We had no problem letting them face the clients.

What is the team composition?

They have a big team of about 6–7 people, but I mainly dealt with the lead technical resource.

How did you come to work with BotsCrew?

We spent about two months finding the right partner and briefed about 4–5 different companies, including BotsCrew. they came back with the best solution.

How much have you invested with them?

We've spent between $50,000–$100,000.

What is the status of this engagement?

We started working together around February of this year. The engagement is still ongoing because they do a bit of maintenance every month. They're still looking after the project part from the backend point of view as well. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The campaign launched about three weeks ago, and even though it's still in the early stages, the client is extremely happy. The quality of work is amazing, and BotsCrew is really smart. The solution is great. They're simply awesome people to deal with.

One of the biggest challenges that we gave them in terms of success of the campaign was latency, as there were a few different integration points that could have spurred latency. They smashed all those expectations.

How did BotsCrew perform from a project management standpoint?

They're phenomenal and have never messed a beat with either their professionalism or ability to deliver. We've never had We had a really tight timeline, and BotsCrew delivered against every single major milestone that we set. 

We use Slack for all communication, as well as Jira, Confluence, and other project management tools. 

What did you find most impressive about them?

Their professionalism and constant responsiveness stand out. Whenever we need urgent answers, they always respond within the timeframe we agreed on.

Are there any areas they could improve?

No, there are not. Our experience with BotsCrew has been great.

Any advice for potential customers?

Give them a clear briefing. If you're clear on what your product is and what your objectives are, then they will respond well. The more you give them, the better the solution will be.

BACKGROUND

Please describe your company and your position there.

Global financial service company with locations in over 20 countries. My position is Web Development Manager, responsible for delivery of internal and outsourced projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BotsCrew, and what were your goals?

We were looking to add one more engagement channel for a particular market, that would allow potential customers to get basic info about and register for our service with minimum effort and no prior knowledge.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking into several platforms. BotsCrew's solutions appealed to us the most, and then the timelines in their offer were the best.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

This was a new channel for us, so we relied on BotsCrew experience and proposals. We were able to provide outline of the customer profile, and BotsCrew's suggestions were very helpful in building the experience/personality of the bot, make it engaging enough without requiring too much interaction, or demanding long sessions to deliver what our prospectives would be looking for.

How many people from the vendor's team worked with you, and what were their positions?

We worked with a backend developer that covered the integration with our API, a specialist that customized the bot's behavior, a project manager and a customer success manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

BotsCrew honored their every timeline, their MVP was so encouraging we decided to add work planned for the second phase in the launch product. Their first demo took the audience by storm. We were ready to go Live after minimal polishing just a week after said demo.

Describe their project management style, including communication tools and timeliness.

During our interactions BotsCrew was distinctive in being open and transparent, and excelling at managing their customers' expectations. We did not have to remind them about deliverables them at any time.

What did you find most impressive or unique about this company?

Open communication style and the fact they confirmed their understanding of the requirements prior to proceeding with implementation, then delivering what was expected.

Are there any areas for improvement or something they could have done differently?

To me the project we undertook with BotsCrew can be a model for all our future endeavors.

BACKGROUND

Please describe your company and your position there.

I'm the Director and founder of www.gourmaze.co.uk Gourmaze is an enigmatic, immersive adventure hitting the streets of London, gamifying the best of food & beverage with mystery. We send our challengers through a stream of puzzles and clues using AI powered conversation, leading them to discover the finest food items at each milestone of the Maze! This is the perfect cross between an escape room and food walking tour.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BotsCrew, and what were your goals?

I needed Botscrew to create the whole backend automation of the chatbot. The whole maze runs through their systems connecting up with my stories and of course linked in with my booking system. They were able to automate this completely E2E.

SOLUTION

How did you select this vendor and what were the deciding factors?

I found them online while searching for potential vendors. I had numerous options, however the main deciding factor was Botscrew were able to provide a proposal and assurance that they could handle the whole project E2E and that it would be a relatively hands off process for me, which was great.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Initial scope was to build a chatbot for 1 maze that was programmed based on the logic of my walking tour. We ran through a number of iterations and at every stage Botscrew were careful to price up any extra costs before executing. This started with a specific scope detailing the maze, but also integrating this into a manual exceptions handling process.

As iterations went on, I simplified the scope and have since built the 2nd maze out. Logic is drawn out on Whimsical, and then the chatbot and support centre is run through their own Botscrew platfrom, which sends messages through to Whatsapp.

How many people from the vendor's team worked with you, and what were their positions?

The co-founder for sales and commercials. The Project Manager for general day to day activities and then conversation specialists and devs on and off (probably 3/4 of them over the course so far).

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We went through rigorous testing so once launch came along the only high level measurable outcome was how many tickets/queries I raised to fix issues since launch and this was minimal (maybe 2/3 minor tasks).

Describe their project management style, including communication tools and timeliness.

We used Slack which made the project very smooth. I also only really needed to speak to the PM but it was nice to have access to the rest of the team too. I would get responses very quickly and sometimes even on the weekend during urgent queries.

What did you find most impressive or unique about this company?

Having access to the whole team was a great confidence boost. Any new team member was introduced asap and quite a lot of the time when we hosted zoom meetings there were 3+ people from the team which allowed for blockers to be solved much quicker.

Are there any areas for improvement or something they could have done differently?

I think cost was the only real factor for me that could have been improved. The tech they built was brilliant, however being a start up I often hoped the payment structure could have been different (although i'm not sure what this could have been!). Also adding a contingency in for absorbing some costs as sometimes having to cost up every new feature I asked for did slow the process down slightly.

BACKGROUND

Introduce your business and what you do there.

I’m the director of a mobile app development company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BotsCrew?

We needed help with chatbot design and development.

SOLUTION

What was the scope of their involvement?

They supported us on a number of projects around the design and development of chatbots for different clients. They use various technologies and platforms to create chatbots. This includes Microsoft Bot framework, Google Analytics, Cosmos DB, GitHub, and other various code repositories.

Typically, we work with clients to design a particular chatbot that will address their specific challenges. After that, we work with BotsCrew to support us in the actual technical development. Their role is to develop custom functionalities and features that the clients require. We then collaborate to actually build those features in those chatbots together.

What is the team composition?

We work with project managers and developers from their team.

How did you come to work with BotsCrew?

This partnership predates my involvement in the program, but I’m assuming we found them through networking.

What is the status of this engagement?

We started working together in January 2016, and our engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re reliable and efficient, and they’ve performed well for us. Furthermore, they’re very committed, investing time to make sure projects are delivered on time and within industry standards.

How did BotsCrew perform from a project management standpoint?

Their project management style has been good despite being in a fast-moving and dynamic environment. They adapt well to changes in requirements. 

We collaborate via Microsoft Teams conference calls, emails, Skype, and whatever platform is appropriate for the project.

What did you find most impressive about them?

We have to be flexible as our clients’ requirements tend to change because they work in a progressive area of technology. The BotsCrew team has always been responsive to that — they work flexibly and are always willing to keep on working until their outputs meet the client’s standards. They’re also very reliable, and they provide creative value to the project delivery.

Are there any areas they could improve?

They need to continue working on the discipline of their development and the accuracy in their QA assessment of codes, so that it's more reliable and robust.

Do you have any advice for potential customers?

Spend time in establishing a close working relationship with them, so that both sides can fully understand how each other works.

BACKGROUND

Introduce your business and what you do there.

We’re an IT services company, and we create journey and movement tools for brands. I’m the COO of the company, and I oversee all the organization’s operations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BotsCrew?

BotsCrew has a conversational AI platform that we leverage as part of our product.

SOLUTION

What was the scope of their involvement?

They have a SaaS platform that we have been building around using their managed services because their SaaS platform has an open backend. We’re also working with BotsCrew’s software engineers, project managers, and other team resources on a contract basis that is building on top of the conversational platform — and then independent of that platform to interact with it. So far, we provided BotsCrew with the Statement of Work (SoW) on our three different projects. 

What is the team composition?

We’ve worked with around 10 people at the height of our product implementation, which includes the project manager, conversational designer, system architect, QA lead, frontend engineer, two backend engineers, and more. However, we’ve pared that down to a couple of people until we continue scaling again.

How did you come to work with BotsCrew?

BotsCrew had a conversational offering platform that could kickstart some of our MVP. My co-founders found them online. We did look at different potential vendors, did reference checks, and BotsCrew shone through as a company that could work in a collaborative fashion in a test and learn framework without being too rigid around the scope of work. They were also very interested and invested in our product’s success.

What is the status of this engagement?

Our ongoing engagement started in July 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’ve done a terrific job delivering our projects, and based on our first launch, they’ve been really cognizant of the direction we’re going. They definitely feel like a part of our team. As an example, we had an eight-week initial implementation, and BotsCrew 100% delivered on our project plan in a timely manner. They also put in extra time to get the project to the finish line.

How did BotsCrew perform from a project management standpoint?

They’re extremely collaborative, and they’ve been really great at maintaining high-quality documentation. In addition, they’ve been on top of everything; they’re attentive to our needs and have been able to use their resources very well. Their communication has also been excellent and prompt. For example, when we brought on a designer and started sourcing for additional engineers outside of their existing bench, they were able to anticipate our needs and challenges. In doing so, they were able to work with us in a rapid manner.

What did you find most impressive about them?

BotsCrew has a can-do attitude. They build on a platform basis here so they have tools in their wheelhouse from a conversational AI perspective that are unique to their offering platform, which makes things really go fast.

As a result, they’ve done a great job of building features into the platforms that would’ve been a harder extension for us to build out for our use case. The team has also been extremely versatile, and they have an open mind on how to accomplish goals — they don’t just think of a project as something that they could nail a hammer with.

Are there any areas they could improve?

Overall, I don’t really have any comment in terms of how they could improve since they’ve been hand-holding us the whole time.

Do you have any advice for potential customers?

Learn BotsCrew’s platform early on. They gave us a lot of documentation on how to use their platform so we didn’t have to task engineers or conversational designers to do all the pieces. Once you understand the features and functionalities of their platform, you’ll be able to find efficiencies there.