What evidence can you share that demonstrates the impact of the engagement?
It’s hard to give feedback without us actually being able to physically interact with it. Right now, it’s a proof of concept with a very simple frontend site where we can input replies to questions and it gives us recommendations. It’s made purely for us to see that it actually works, but the end goal is to have it on mobile. We’re still trying to find a good mobile company that will implement that.
Based on what we can see from the frontend side that they have connected to the backend, it does indeed calculate what we need correctly at over 90% accuracy. At least from this perspective, it’s a very good indicator that it does indeed do some calculations. We have to review them sometimes, but the main idea is that we no longer have to do them manually all the time.
How did Botodata perform from a project management standpoint?
It wasn’t anything spectacular or out of the ordinary, but it wasn’t bad. They were okay at managing the project and got the job done. No out of the ordinary issues happened, and there were no problems. Everything was done more or less on time.
There wasn’t a need for a dedicated project manager, and I didn’t request one from my side. The developer notified me if any important issues arose. I couldn’t care less if there was a dedicated project manager, or if it was the developer himself, as long as the information was properly relayed, and in time.
What did you find most impressive about them?
They seem to be pretty proactive. I liked that if there were any potential shortcomings when I checked the results of the recommendation the solution provided, they reacted quickly, and I didn’t have to explain the same thing several times. I’d experienced this before with other companies. Those other companies didn’t bill me for the time spent explaining things over and over, but I still was wasting my time with them.
With Botodata, the level of English was pretty good, so I didn’t have to explain a lot. They understood what needed to be corrected pretty quickly. Even if it was above the estimation provided initially, they took it up upon themselves. When they screwed up, they admitted that they screwed up, and took responsibility for it.
Are there any areas they could improve?
It would be following the timeline more closely. I have no qualms with the quality. Even if some features weren’t right at the start, they made the corrections, and it’s now up to the standard.
Timelines weren’t an issue for me, but I can see how a company in the corporate sector might find that Botodata doesn’t behave professionally or in a very business-like manner. They practice more of a chilled-out atmosphere. Of course, I didn’t mind that. I even appreciated their friendly atmosphere at times.
Do you have any advice for future clients of theirs?
Clients shouldn’t be scared by their relaxed and very friendly attitude. They tried to befriend us right from the start and treated us not as colleagues, but as someone they’d known for a long time. I believe they even position themselves as enthusiasts that don’t want to look overly professional.
Approach them with this in mind and treat them with respect, and they will perform to your expectations. And don’t be afraid to point out their mistakes or delays, if there are any. They will admit it if anything is wrong.