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Chatbot Agency | AI Chatbots

5.0
1 review

Chatbot Developers | AI Chatbots | Artificial Intelligence | Conversational UI

The Bot Forge is based in Buckinghamshire, UK. Our team is made up of chatbot developers and conversational UI specialists with 20 years coding experience.

We create automated assistants which can be used on your Website & Facebook Messenger and a number of other platforms.

Our chatbot agency can also create voice-enabled virtual assistants for Amazon Alexa and Google Home. We leverage and build on top of market-leading technologies.

We are Google Technology partners.

We specialise in creating conversational UI. Our team is made up of natural language processing (NLP) and Natural language understanding (NLU) experts, artificial intelligence specialists, conversational architects, project managers, and interaction designers. Focused on forging engaging voice and text-based conversational interfaces powered by Artificial Intelligence.

Creating a successful chatbot can be complex and needs careful planning. Consequently, there are many chatbot projects which have failed due to poor implementation. Due particularly to the number of no-code solutions on the market. The Bot Forge Team are here to walk you through your custom ai chatbot project process, all the way from initial planning to delivery, training and ongoing support.

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$1,000+
 
$50 - $99 / hr
 
2 - 9
 Founded
2018
Show all +
Aylesbury, United Kingdom
headquarters

Reviews

5.0
1 review
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Web Development for Digital Engagements Solutions Company

“They’re responsive and organized, providing all the necessary information to track project progress.”

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5.0

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2018 - Ongoing
Project summary: 

The Bot Forge listened to project needs and came up with a plan to meet those requirements. They built a web portal to manage chatbots for end clients and take care of the entire technical side.

The Reviewer
 
1-10 Employees
 
United Kingdom
Paul Gandar
Managing Director, Stitch AI
 
Verified
The Review
Feedback summary: 

The Bot Forge is communicative and easy to work with, making them a valuable partner. They’re highly skilled and quickly fix any bugs, resulting in a positive working relationship. The project could’ve been delivered quicker had we increased our budget, but delays have been well communicated.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of Stitch AI, a startup that provides a number of digital engagement solutions. Essentially, we provide AI bots and messaging solutions to our clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Bot Forge?

We needed a partner to develop a web portal to allow us to sell multiple chatbots to our end clients. Our bot is based around linking calendar availability of team members to a bot, enabling quick website inquiry-lead allocation. 

SOLUTION

What was the scope of their involvement?

The Bot Forge has worked on one main project—a platform to manage the chatbots for our customers. In the portal, we can set up a client’s chatbots, using a template that The Bot Forge created. The portal allows us to roll out similar bots for multiple clients without having to create them on an individual basis.

What is the team composition?

We have one main point of contact.

How did you come to work with The Bot Forge?

We met with a few different firms, but most of them required that we provide a detailed outline of what we wanted and how we wanted it built. The Bot Forge, on the other hand, just listened to our idea and said they had the technical capabilities to build the solution, so we hired them.

How much have you invested with them?

So far, we’ve spent about £10,000 (approximately $12,700 USD).

What is the status of this engagement?

We partnered in September 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t started testing yet, so we don’t any metrics. However, we’re happy with their work, and they’ve fixed any bugs in a timely manner.

How did The Bot Forge perform from a project management standpoint?

They’re responsive and organized, providing all the necessary information to track project progress. The team is incredibly easy to work with.

What did you find most impressive about them?

They took our idea and made it into reality.

Are there any areas they could improve?

In reality, we'd love to have reduced the project timescales, but this would have come at an increased budget. It would be hard to mark The Bot Forge down on this matter. 

Do you have any advice for future clients of theirs?

If you're working on a bot-related project, consider partnering with them.

5.0
Overall Score They have good communication and are available when we need them.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    We had the impression it would be done sooner, but the project has been more complicated than we thought.
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    We're impressed with what they've done so far.
  • 5.0 NPS
    Willing to refer