Boston Technology Corporation (BTC) is a leading software solutions and IT services company, at the forefront of enabling digital transformation through AI-powered custom software development. Based in Massachusetts, BTC has over two decades of trusted experience working with leading brands and global giants.
BTC's comprehensive suite of services includes AI-powered development, Data engineering, Product engineering, Healthcare software development, Testing & QA, Support & maintenance, Managed services, and more.
BTC’s depth of technical expertise in mobile, web and cloud-based technologies coupled with its focus on areas such as interoperability, clinical research and care management uniquely positions us to provide the healthcare industry with robust and elegant solutions across the continuum of care.
Our robust solutions are secure and compliant with various healthcare industry regulations and standards such as HIPAA, SOC2, HL7, 21 CFR Part 11.
Our services include:
Application Development
Application Managed Services
Product Engineering
Product Development
Product/Application Modernization
Managed IT Services
Support & Maintenance Services
QA Testing
Cloud Technology Services
We partner with our clients from concept, design, and development through ongoing maintenance and management to deliver solutions that innovate areas of patient engagement, improve patient outcomes, digitize processes and enable IoT human interface applications, while being flexible, cost-effective and on target with their project goals. BTC also provides staff augmentation services, thereby providing end-to-end solutions and support for all of your tech needs.
Regardless of how your healthcare organization consumes technology, Boston Technology Corporation (BTC) will help you innovate, manage complexity and risk, and deliver the digital tools you need to allow you to stay focused on your mission, and succeed.
Min project size
$50,000+
Hourly rate
$25 - $49 / hr
Employees
250 - 999
Locations
Framingham, MA
Year founded
Founded 2004
3 Locations
Framingham , MA
Bengaluru , India
New Haven , CT
No have been added yet...
Pricing Snapshot
Min. project size
$50,000+
Avg. hourly rate
$25 - $49
/hr
Rating for cost
4.7
/5
What Clients Have Said
Boston Technology Corporation offers competitive pricing, with project costs ranging from $35,000 to over $1 million. Clients appreciate their value for cost, responsiveness, and effective project management, often noting successful outcomes and quality deliverables.
Many clients praised Boston Technology Corporation for their effective project management, highlighting their ability to set clear expectations, maintain regular communication, and deliver projects on time. Their management style is often described as organized and responsive, which is crucial for client satisfaction.
Strong Client-Centric Approach
Boston Technology Corporation is often described as genuinely invested in their clients' success. They work closely with clients to ensure that the final product aligns with business objectives, demonstrating a strong commitment to client satisfaction.
Cost-Effective Solutions
Boston Technology Corporation is recognized for providing cost-effective solutions without compromising on quality. Their competitive pricing and ability to manage both frontend and backend development make them a preferred choice for many clients.
High-Quality Deliverables
Clients frequently commend Boston Technology Corporation for the quality of their deliverables. Apps and platforms developed by BTC are described as user-friendly, reliable, and well-received by end-users, often exceeding initial expectations.
Effective Communication
Effective communication is a standout feature of Boston Technology Corporation's service. Clients appreciate their clarity in communication and their ability to keep all stakeholders informed throughout the project lifecycle.
Challenges with Initial Timelines
While the company is generally praised for on-time delivery, some clients noted initial challenges with meeting timelines. These issues were often resolved with changes in project management or through proactive communication.
POC Development for SaaS Telecommunications Platform
AI DevelopmentIT Managed ServicesMobile App Development
$10,000 to $49,999
Jan. 2022 - Jan. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their ability to scale resources and adapt to our evolving needs made them stand out."
Nov 29, 2024
Technical Architect at Circles, Bangalore/SG, Circle
Ambarish S J
Telecommunications
Bengaluru, India
501-1,000 Employees
Online Review
Verified
Boston Technology Corporation created a proof of concept (POC) for a SaaS telecommunications platform. The POC demonstrated AI-powered chatbots, sentiment analysis, and a Power BI dashboard.
Boston Technology Corporation delivered a POC that helped the client analyze customer reviews, feedback, and chat transcripts to detect sentiment trends. The client also identified key drivers of dissatisfaction. The team set clear expectations, and their response time was impressive.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Technical Architect at Circles, Bangalore/SG of Circle, Global technology firm helping telco operators launch and operate successful digital brands via our SAAS platform
Describe what your company does in a single sentence.
Circle, Global technology firm helping telco operators launch and operate successful digital brands via our SAAS platform
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Boston Technology Corporation to accomplish?
AI-Driven Customer Engagement and Feedback Optimization for the Telecom Industry
SOLUTION
How did you find Boston Technology Corporation?
Referral
Why did you select Boston Technology Corporation over others?
Company values aligned
BTC demonstrated a profound understanding of AI technology and the implementation process.
How many teammates from Boston Technology Corporation were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The project was to develop a POC to demonstrate Enhanced Customer Support: Develop/ Deploy AI-powered chatbots and virtual assistants to provide 24/7 assistance for billing inquiries, troubleshooting, and service upgrades. Improved Customer Retention: Leverage sentiment analysis to gain actionable insights from customer feedback and optimize user satisfaction. Sentiment Analysis Models: BERT. Data Sources: Our CRM systems, Inhouse SaaS platform, support tickets, social media platforms, and surveys. Visualization: Dashboards for real-time insights using Power BI. Deliverable: POC (Proof of Concept) showcasing measurable improvements in support efficiency and customer satisfaction.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We could analyze customer reviews, feedback, and chat transcripts to detect sentiment trends. We were able to identify key drivers of dissatisfaction or satisfaction for targeted improvements.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They set clear expectations, ensured transparency, and presented a seamless engagement model from start to finish. The response time was fairly impressive and there was nothing to complain.
What was your primary form of communication with Boston Technology Corporation?
Virtual Meeting
What did you find most impressive or unique about this company?
Their ability to scale resources and adapt to our evolving needs made them stand out.
Are there any areas for improvement or something Boston Technology Corporation could have done differently?
NA
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Mobile App Development for Customer Experience SaaS Platform
Mobile App Development
$10,000 to $49,999
Mar. - May 2023
4.0
Quality
4.0
Schedule
4.5
Cost
4.0
Willing to Refer
3.5
"They were easy to work with; they had well-established teams that knew the technology well."
Sep 12, 2023
Director, Ushur Inc
Anonymous
Engineering
Bengaluru, India
201-500 Employees
Online Review
Verified
A SaaS platform hired Boston Technology Corporation to develop an SDK for their iOS platform. The goal was to create an interface with the client's platform on one side and an iOS app on the other.
The SDK met the client's quality criteria; the code was well written and easy to maintain. Boston Technology Corporation managed the project well and delivered on time. Moreover, they were helpful, responsive, and easy to work with. They led a strong collaboration and communication.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of Ushur Inc
Describe what your company does in a single sentence.
We are a SaaS platform that allows customers to use our low-code platform to build workflows and automate customer experience. Our platform is a CXA (Customer Experience Automation) platform
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Boston Technology Corporation to accomplish?
To help us with creating an SDK for the iOS platform
SOLUTION
How did you find Boston Technology Corporation?
Referral
Why did you select Boston Technology Corporation over others?
Close to my geographic location
Pricing fit our budget
Referred to me
How many teammates from Boston Technology Corporation were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The task was to develop an iOS SDK to interface with our platform on one side and an iOS app on the other. The SDK was the glue between these two systems.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
SDK met our Quality criteria - it did not have any blockers when released and was easy to make changes as requirements kept changing.
SDK met our Coding metrics - the code was well written and easy to maintain
SDK met our timelines critiera - they delivered on time to help us with our client.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes, BTC had good Project management methods and they met our criteria of delivery under a strict timelines. They were helpful to do multiple code walkthroughs and also perform demonstrations to our customers.
What was your primary form of communication with Boston Technology Corporation?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
They were easy to work with; they had well-established teams that knew the technology well. Also, their strong collaboration and communication were outstanding.
Are there any areas for improvement or something Boston Technology Corporation could have done differently?
None that we found for this engagement.
RATINGS
4.0
Quality
4.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
3.5
NPS
Mobile App Dev for HealthTech Company
Custom Software DevelopmentMobile App Development
$10,000 to $49,999
Jan. - Mar. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They performed spectacularly regarding timelines and delivered the items far ahead of schedule."
Aug 21, 2023
CTO, Amira Health Inc.
Emilio Sison
Consumer Products
San Francisco, California
1-10 Employees
Online Review
Verified
Boston Technology Corporation provided mobile app development services for a healthtech company. They were engaged to develop and test an iOS app that connects and communicates with two Bluetooth devices.
Thanks to Boston Technology Corporation's efforts, the app was well-maintained, and the user acceptance testing was successful. The team demonstrated quick responsiveness to the client's needs and even delivered items well ahead of the schedule.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CTO of Amira Health Inc.
Describe what your company does in a single sentence.
We create consumer electronics to help women sleep better throughout menopause.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Boston Technology Corporation to accomplish?
Develop an iOS app to interact with two devices produced by Amira
Test the above app and subject it to QA
SOLUTION
How did you find Boston Technology Corporation?
Online Search
Why did you select Boston Technology Corporation over others?
High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned
How many teammates from Boston Technology Corporation were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The scope of BTC's work was to develop and test an iOS app that could interface with the two Bluetooth devices that make up Amira's system. One key defining feature was that the app should be able to interact (receive data, write data) with both devices and Amira's cloud server while the app was in the background with the screen off. The key deliverables were:
Waiting for materials from Amira (e.g. physical devices)
Developing the above core functionality along with a basic UI
Writing test cases and performing internal quality assurance
Releasing to Amira for user acceptance testing.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Successful user acceptance testing and well-maintained connection with the devices.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They performed spectacularly regarding timelines and delivered the items far ahead of schedule.
What was your primary form of communication with Boston Technology Corporation?
Virtual Meeting
What did you find most impressive or unique about this company?
They were great with meeting timelines.
Are there any areas for improvement or something Boston Technology Corporation could have done differently?
Small: perhaps some code sections could have had less commented-out code upon submission.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Prototype Development for Mobile App
Mobile App Development
$10,000 to $49,999
June 2017 - Jan. 2018
4.5
Quality
4.5
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
“Boston Technology Corporation was fully committed to delivering a high-functioning app and even provided additional feature content.”
Mar 18, 2019
Owner, Professional Services Company
Anonymous
Business services
Derry, New Hampshire
1-10 Employees
Online Review
Verified
Boston Technology Corporation oversaw the early stages of product development and UX for a mobile app. The team established the app’s business goals and then developed wireframes and prototypes. They provided iOS prototypes via TestFlight.
Boston Technology Corporation’s prototypes have been used by investment companies to spark product interest. Responsive and timely, the team’s focus on wireframe development prevented scope creep and streamlined the overall prototyping process. The creative team was highly skilled.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I own a small professional services company. We offer collaborative business consulting and software development for personal and business applications on mobile devices. Our focus is on identifying business problems and developing the requirements for mobile app solutions in a variety of vertical markets.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Boston Technology Corporation?
My company outsources all app and GUI code writing to ensure the best product development and UX. We engaged Boston Technology Corporation to develop prototypes for a mobile app.
What were your goals for this project?
We needed prototypes that efficiently conveyed a mobile app’s functionalities to all user groups. My team wanted to simulate UX while using static data for reference. We also required specific cost estimates (i.e., full product development, backend server costs) to project to the investment community.
SOLUTION
How did you select this vendor?
My company requested quotes from the top three software developers in the Northeast US. We interviewed each company about their development and project management methodologies. Our team ultimately chose to partner with Boston Technology Corporation based on their comprehensive skill set and flexible schedule.
Describe the project in detail.
We held brainstorming sessions to identify the core business problem and then establish the facts, industry trends, and desired solutions and results. Our teams collaborated to design solution wireframes for target audiences. Boston Technology Corporation then began each prototype with sample screenshots and workflow detail. The creative team developed the mobile icon and screenshot acceptance from users. They completed final changes on iOS prototypes.
What was the team composition?
My team communicated with a project manager and a few developers. We also had access to subject-matter experts in different areas.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
The prototypes were used to create a website and a promotional video. The investment community is using the prototypes to prompt interest in the app.
How effective was the workflow between your team and theirs?
Boston Technology Corporation focused significant time and effort on developing solution wireframes to prevent costly design changes and scope creep. The project manager was instrumental in defining how to achieve the product’s business goals. My team could contact the VP of Business Development if we needed to escalate any part of the project. They provided the iOS prototypes via TestFlight.
What did you find most impressive about this company?
Boston Technology Corporation was fully committed to delivering a high-functioning app and even provided additional feature content. They communicated well, assessed change requirements, and adhered to deadlines. We were particularly impressed by the creative team’s capabilities.
Are there any areas for improvement?
To translate business requirements into a seamless and efficient solution, Boston Technology Corporate’s project managers could be more knowledgeable about business models and technical development.
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
Web & Mobile App Dev for Public Health Research Org
Custom Software Development
$200,000 to $999,999
Mar. 2017 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The team knows how to build cross-platform solutions as well as native iOS and Android apps."
Mar 18, 2019
IT Manager, Public Policy Research Org
Anonymous
Wellness & Fitness
Wellesley, Massachusetts
5,001-10,000 Employees
Phone Interview
Verified
Boston Technology Corporation created a web-based configuration portal to support publishing functionalities on iOS and Android mobile applications. Services ranged from scoping to deployment.
The high-quality apps’ notable industry attention and download rates portend well for long-term success. The team’s flexibility and responsive service distinguish them from other vendors. They stick to timelines and keep the partnership within budget. Strategic thinking is a notable strength.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the IT manager at a public health research and policy organization, which is affiliated with a major medical school. I’m responsible for the technology infrastructure that supports our public health research, as well as the surveillance and oversight that one state and several federal agencies undertake.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Boston Technology Corporation?
We hired Boston Technology Corporation to build mobile applications for Android and iOS. The apps would help gather patient-reported information. They also had to deliver a web portal with functionality for configuring and publishing studies and surveys on the apps. We wanted to deploy that data without having to develop additional software.
SOLUTION
What was the scope of their involvement?
Boston Technology Corporation created a web configuration portal that enables users with no programming experience to create a questionnaire. Users can then publish the questionnaire to iOS and Android devices. The team used Apple’s ResearchKit and Android’s ResearchStack.
In total, the team provided all the business services necessary to create the requirements, manage the project, and handle software development and deployment. This included managing developer accounts on the app stores.
What is the team composition?
Shyam (President, Boston Technology Corporation) serves as the account executive. The team then comprises a project manager, a business analyst, and a technical lead.
How did you come to work with Boston Technology Corporation?
We issued an RFP in separate parts for frontend development and the survey response storage environment on the backend. Our team then did a Google search for development agencies with experience using ResearchKit and ResearchStack. Boston Technology Corporation responded to the RFP with the capacity to build the mobile apps that were required to gather data for use in public health and other medical research projects.
How much have you invested with them?
We’ve spent between $500,000–$1 million.
What is the status of this engagement?
We started working together in March 2017 and the collaboration is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
The product received 33 downloads on GitHub in one day—a good indication of success. Anecdotally, our mobile product received positive coverage on a government agency’s website.
How did Boston Technology Corporation perform from a project management standpoint?
I’ve been doing IT projects for decades and this team is one of the best vendors I’ve hired. Boston Technology Corporation is flexible, accommodating, and timely. They deliver high-quality results and resolve any software defects within a week of being reported. The team brilliantly ideates how certain functionalities could improve users’ experience. From our perspective, it’s much better than if we’d been left to our own means.
What did you find most impressive about them?
The team knows how to build cross-platform solutions as well as native iOS and Android apps. They also advise us when our requests would exceed ResearchKit and ResearchStack support in our scope. Overall, the team manages our budget well and keeps the engagement cost-effective.
Are there any areas they could improve?
No. The development team accommodates the time difference and makes themselves available during our normal working hours. Likewise, Boston Technology Corporation is attentive and responsive. We couldn’t ask for more.
Do you have any advice for future clients of theirs?
Clients should let Boston Technology Corporation follow the vendor’s business requirements process, even if it were not the same as theirs. It took time for us to arrive at that conclusion, since we perform business analysis and requirements functions for specific audiences. Ultimately, our team allowed them to follow their own method and it proved advantageous. They have a depth of mobile app experience that we do not possess.
RATINGS
5.0
"The team is collaborative and generates excellent technical documentation. They help us think through each step."
Quality
5.0
Service & Deliverables
"They deliver on their promises while sticking to cost estimates. They didn’t misquote three substantial projects."
Schedule
5.0
On time / deadlines
"Deliveries adhere to the timeline."
Cost
5.0
Value / within estimates
"The team’s offshore presence helps with costs."
Willing to Refer
5.0
NPS
"We’ve already brought them in for a completely different project in the organization.
Mobile App Dev for Flight Attendant Health Study
Mobile App Development
$10,000 to $49,999
Aug. 2017 - Jan. 2018
5.0
Quality
4.5
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“They were always very fast and thorough when finding and addressing issues.”
May 23, 2018
Project Manager, Public Health School
Anonymous
Healthcare
Boston, Massachusetts
1,001-5,000 Employees
Phone Interview
Verified
Boston Technology Corporation helped create an app that monitors in-flight health systems for airline personnel. The app pulls data from various sensors and user surveys and adapts to changing flight schedules.
The study is ongoing and about 40 participants work within the guided framework of the pilot study to date. BTC is accommodating, flexible, and willing to meet tight deadlines. They maintain a good attitude and are pleasant to work with.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I am the project director of a hybrid flight attendant health study within a major school of public health.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Boston Technology Corporation?
We are running a large cohort study of flight crew but wanted to create an app that would allow participants to track their health systems over the course of a flight. We wanted to integrate elements like surveys, cognitive tests, and wearable sensors. It was a complicated process and we needed help developing the app.
SOLUTION
What was the scope of their involvement?
They delivered the app in a very short time frame, quicker than any other quote we received from other companies. We started with a basic roadmap of the study and they built the app based on our needs. They came up with solutions to tracking flights and worked around the complications that arose when a flight was delayed or arrived early. They found and resolved several little issues and made the app work properly.
We developed text for the screens and an introductory theme that was appealing and user-friendly. We worked with their graphic design team to develop the interface within the space and price we wanted.
We had four sensors to innovate, including an Apple Watch sensor, a respiratory monitor, a pulse monitor, and a sleep monitor. There is also a survey component that begins two hours before a flight, runs every two hours during a flight, and once an hour after a flight is completed. All of that information is collected and BTC came up with a way to retrieve it. We discussed what should be included in the surveys and made changes based on feedback from users and testers.
We added surveys and baseline health profiles and came up with different options to input flight information. Some tests worked better than others, so we ran several trials to find the best wording.
What is the team composition?
Primarily, we interfaced with a project manager. We also worked intermittently with their CEO and another representative, particularly in the early planning stages. We also worked indirectly with some of their technical staff via a bug resolution portal.
How did you come to work with Boston Technology Corporation?
A research scientist we work with was using them for a similar sensor product. Several people we knew reviewed them favorably, so we reached out to them.
How much have you invested with them?
The app cost about $39,000.
What is the status of this engagement?
We first started working together in August 2017. They were ready to publish in late October or early November but we had some delays on our end. The first edition was posted to the app stores by January.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Our study is ongoing. We have about 40 participants and are aiming for about 120–150 to work within the guided framework of our pilot study. About 100 users have gone through the study on their own without the guidance test or sensors. We hope to publish our findings on heart rate, respiratory rate, blood oxygen levels, sleep quality, cognitive testing, and neurological symptoms from the pilot group. We plan to use those findings to apply for funding and expand the study to as many people as possible. We will have more information and statistics later this year. The study is going well and people are happy with how it works.
How did Boston Technology Corporation perform from a project management standpoint?
We didn’t track their progress because they were always very fast and thorough when finding and addressing issues. We used RedMine to report and manage bugs, had conference calls, and shared screens. We also had a forum to log our conversations. BTC distributed beta versions of the app through Crashlytics and TechFlight and uploaded it to the Apple Store.
What did you find most impressive about them?
They were very professional. They were accommodating, flexible, and willing to work under less than ideal circumstances. We had a grant that required a very quick turnaround and they kept a really good attitude throughout the process. They were very polite and a pleasure to work with.
Are there any areas they could improve?
Nothing really comes to mind. The only thing that could improve is the graphic design. We got feedback from users for minor changes, but we were happy with the overall result.
RATINGS
5.0
"We’re very happy with their work."
Quality
4.5
Service & Deliverables
"It’s a wonderful app. We’d love to strengthen our graphics and visuals a little more to draw in more users."
Schedule
5.0
On time / deadlines
"They were great with scheduling."
Cost
5.0
Value / within estimates
"We interviewed several companies. BTC offered competitive prices and a shorter time frame."
Willing to Refer
5.0
NPS
"I’m happy to recommend them.
Web & Mobile App Dev for Medical Communications Platform
Mobile App Development
$50,000 to $199,999
Jan. 2016 - Nov. 2017
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“I was really struck by their depth of knowledge and their ability to convert our needs into a comprehensive product.”
Apr 11, 2018
President, Cross Medical Solutions
Wendy Terry
Healthcare
Philadelphia, Pennsylvania
1-10 Employees
Phone Interview
Verified
Boston Technology Corporation built a web and mobile platform from scratch to facilitate patient interaction with clinicians. Features included appointment notifications and medication tracking.
Their team effectively explained each step in the development process and they were quick to respond to any concerns or bugs. They successfully translated complex medical jargon into patient-friendly language and provided an engaging UI/UX that elevated the final product above its competitors.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the founder of Cross Medical Solutions. Our business revolves around helping medical device and pharmaceutical industries work more effectively with their patients. We provide a platform that helps patients be more engaged and receive better follow-up during clinical studies.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Boston Technology Corporation?
We wanted to ensure that we had a tool that patients could use with their own devices for clinical studies, as well as one that would keep them engaged throughout the clinical study process.
SOLUTION
What was the scope of their involvement?
Most clinical sites expect patients to have their own communication devices, so it was critical that our platform work with any patient’s browser or phone. In order to achieve this, BTC built us a web portal and a cross-platform app entirely from scratch. I don’t have a technical background, so I provided a general idea and some notes, while they did all the work of figuring out exactly what the platform would look like and how to implement it.
The platform allows clinical sites to communicate directly with patients throughout their trials and also doesn’t transmit any personal information. There’s a notification feature for follow-up appointments that not only sends a reminder but also gives patients the options to confirm or reschedule from within the platform. Boston Tech also created a way for patients to note their medication schedule so that clinicians can track how they’re progressing, or see if they’ve started missing doses. If something like that happens, the clinical site can reach out to the patient through the app.
What is the team composition?
When we first started the project, I worked directly with their president. As we progressed, I also worked with a project manager, a programmer, and the VP of operations. I think they also had additional staff helping on the project, but I didn’t interact with anyone else.
How did you come to work with Boston Technology Corporation?
They were referred to me by a friend who’s a digital marketing expert.
How much have you invested with them?
We’ve spent about $80,000.
What is the status of this engagement?
This project took about a year and a half and we wrapped up in November 2017.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
I have a medical background, so I was pleasantly surprised by how well they translated the medical field content in order to meet patient needs. It’s given us a superior product in comparison to other options on the market, especially when it comes to engaging patients with the platform.
On a technical side, we ran into two bugs during the development process. They resolved each one within 24 hours.
How did Boston Technology Corporation perform from a project management standpoint?
We had weekly conference calls and kept in touch day-to-day via both email and a project management tool called Redmine.
What did you find most impressive about them?
I was really struck by their depth of knowledge and their ability to convert our needs into a comprehensive product.
Are there any areas they could improve?
Their responsiveness improved throughout the course of our partnership, but they could be a little better at communication.
Do you have any advice for potential customers?
If you’re someone who doesn’t have much experience developing a web-based portal or an app, it’s really helpful to have the developer meet with you to set a schedule and explain what kind of information you need to provide. You should clarify everyone’s expectations for the project and learn what the major project milestones are beyond just payment dates.
RATINGS
5.0
"They were great to work with and always responsive to any problems."
Quality
5.0
Service & Deliverables
"They translated complex content into a user-friendly, appropriate tool."
Schedule
5.0
On time / deadlines
"For most of our timelines, they finished ahead of schedule."
Cost
5.0
Value / within estimates
"I feel like I got great value out of their work."
Willing to Refer
5.0
NPS
"I would definitely recommend them.
Multiple Web Development Projects for VC Firm
Web Development
Confidential
Jan. 2016 - Ongoing
5.0
Quality
4.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“I’m most impressed by the way they’re able to scale to meet the challenges we have.”
May 9, 2017
Creative Director, KICVentures
Breanna Goodrow
Financial services
Boston, Massachusetts
51-200 Employees
Phone Interview
Verified
BTC provides website development, mobile optimization, hosting, and URL purchasing. To improve transparency in the development processes, they also implemented a new project tracking system.
BTC’s project management system improved the internal team’s productivity, communication, and morale. Assigned resources are also very responsive, addressing urgent concerns even after business hours. They are also flexible when it comes to changing project requirements.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I work for KICVentures, and my position is creative director. We do all the video and websites for a family of companies in the healthcare and technology industries. We run about 10 websites.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Boston Technology Corporation?
We wanted people to have more understanding about the process our developer was using. There wasn’t a lot of transparency around that. We were looking to do more web development, which meant being able to expand rapidly or make many changes at once within a short period of time. We wanted to better understand how we could improve the quality of those sites, both from the development side and also meta tags. Our goal was to meet industry standards in that development process.
SOLUTION
What was the scope of their involvement?
For the web, we transitioned out of having in-house developers to working with BTC. That has been great for us, as it has really increased our productivity and efficiency. We started with BTC by having them improve the websites we already had. We have also done complete website projects with them since then. One of the first things we implemented with them was a project tracking system. They connected us with the JIRA program. That was the first solution to one of our initial problems along transparency in the process. We primarily work with an account manager, a senior developer, and another developer. In the past, we have expanded the resources based on our needs.
We have a contract based on a number of hours per month. That’s been in effect for over a year, and we use our time with them consistently every month. We have so many websites that are always evolving, so we essentially never run out of work for them. Sometimes, it’s just basic edits to a website, but in other cases, they redesign an entire website for us. Some of our websites had no meta-descriptions, so we’ve gone through adding those. They evaluate for mobile optimization and implement those changes. They also set up forms on some websites that didn’t previously have them. They handle all our hosting. If I need to purchase a new website URL, I just do that through them.
How did you come to work with Boston Technology Corporation?
It was a recommendation from our business development executive. I’m not entirely sure how he knew about them. We interviewed them, and they seemed to be best equipped to handle our changing needs.
What is the status of this engagement?
I believe we started working with them last fall, and the work is ongoing.
RESULTS & FEEDBACK
Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
I don’t have specific numbers. The feedback from our executive team, who talk to investors and people we do business with, has been positive about the changes we’ve made so far. It’s definitely been positive for all the web people who work for the company. They’ve all seen an improvement. We do a website for a surgical practice, and they’ve seen an increase of interest from people who want to do a fellowship at the clinic. That’s coming from a new web page that BTC developed for us about the fellowship program.
From a productivity standpoint, we’ve definitely improved how much work we’re able to do. Our designers are much happier working within the framework we do with the company. It leads to more understanding of where projects are at and how to reprioritize and communicate that effectively. It helps from an internal morale perspective.
There are still things our designers come across they want to replicate, and sometimes those challenges stump them. However, it doesn’t mean the person who developed that site didn’t have advanced skills. Sometimes we just don’t want to spend the time to figure that out, so it kind of goes both ways. Their willingness to always try to do it for us is highly appreciated.
How did Boston Technology Corporation perform from a project management standpoint?
It’s very organized. Anytime we need to elevate an issue based on our needs, our account manager is very responsive, even on weekends and into the evening. We like that. We primarily use JIRA to communicate, and then we touch base weekly over email. Originally, we were doing phone calls, but we decided to scale back because things were working so efficiently with the tools we were using.
What did you find most impressive about Boston Technology Corporation?
I’m most impressed by the way they’re able to scale to meet the challenges we have. It’s our first time working with an outside development company, so I can’t really compare to other experiences, but that’s important to us. You don’t always get that with smaller firms.
Are there any areas Boston Technology Corporation could improve?
Nothing comes to mind.
RATINGS
5.0
"I’m always happy with seeing work come out. As a manager of a team, it allows me to be less hands-on with them. I can check in through the software we’re using, which makes it so much easier for me."
Quality
4.0
Service & Deliverables
"The quality is the highest we’ve seen in our company, and it’s definitely elevated the level of quality on our websites. They’re always willing to figure out how to solve a problem for us."
Schedule
5.0
On time / deadlines
"Whenever we expressed a hard deadline with them on projects, they always met that or delivered early."
Cost
5.0
Value / within estimates
"I don’t get much visibility on that. When comparing the cost of outsourcing to an in-house salary, it’s totally worth it."
Willing to Refer
5.0
NPS
"Especially for a situation similar to ours, where they’re looking to move away from an in-house staff to an outsourced program.
Development for Financial Services Platform
Web Development
$50,000 to $199,999
Nov. 2011 - Ongoing
5.0
Quality
4.5
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
"They’re very cost-effective for us. You could not get a stronger partnership."
May 5, 2017
Managing Partner, AdvisorAdit
Stephen Buscema
Financial services
Boston, Massachusetts
1-10 Employees
Phone Interview
Verified
Boston Technology built an enterprise-class platform that is being used by financial planning advisors. BTC provides functional specification, technical design, open-source coding, and acceptance testing.
BTC stands out because of their ability to develop both backend and frontend features, which makes them a cost-effective option. Their strengths include a commitment to quality results, project management, and an accommodating attitude.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m a managing partner at AdvisorAdit. Our business serves the independent financial advisor space. We cater to any stakeholder in the independent advisor community, from fund families, to custodians, to the various associations that serve advisors e.g. the Financial Planning Association, and the advisors themselves.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Boston Technology Corporation?
Our company is based on a technology platform, so we needed to have an outside company to build it for us.
SOLUTION
What was the scope of their involvement?
About four years ago, when we were trying to figure out our technology direction, we knew we were not going to be hiring internal staff. We needed to have a company to provide end-to-end services. In addition to helping us with the design, build, deployment, and support, we also needed a company that could handle both the backend and frontend well. We learned that a lot of companies were good in one or the other. Given that we wanted our system to be an enterprise-class platform, it was very difficult to find a company who did that cost-effectively.
We wanted to go with a Java backend, so an open stack, Linux, Java backbone. Our frontend at the time was just your standard HTML. We are starting to move towards HTML5, so some aspects of our system have that for a frontend. We’ve toyed with the idea of going with a native app, but that can be expensive and hard to manage on an ongoing basis. We are interested in learning more about Facebook’s new proprietary front-end code for our next generation user experience.
BTC [Boston Technology Corporation] helped us with the functional specification, then the technical design, and the build. We continue to engage with them when we want to do statements of work for enhancements or adding new features. We talk to them at least once a week, and sometimes twice a week. Their service model with us is that their development and QA environments are in India. When any new code passes that, we have a user acceptance testing environment here. That’s where I evaluate the code and approve it, then it goes into production.
When we first started, we had a project manager, a QA manager, a team lead, and two developers. The team lead and developers were really the folks working on the project. The project manager made sure things were on track and served as an escalation point. During the build, we always had the ability to be in touch with the president. Now, on a day-to-day basis, we will work with the team lead as our main contact, and he has someone working with him. From a development standpoint, there are two people day-to-day. Sometimes, the project manager will get involved when we scope out projects, and then we’ll talk to the president every once in a while.
How did you come to work with Boston Technology Corporation?
We found them through a web search. We reviewed many other companies. BTC stood out because they were able to cost-effectively manage both the frontend and the backend, given that our backend was Java and open-source.
How much have you invested with Boston Technology Corporation?
We started with a chunk that was around $50,000. Throughout the years, it’s been in the $100,000–$150,000 range.
What is the status of this engagement?
We began working together around November of 2011, and the relationship is very much ongoing. We depend on them.
RESULTS & FEEDBACK
Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
The most important metric is that, out of the 4 ½ years that the platform has been live, we’ve only had a few issues. BTC has been right there for those issues, which is especially important given that they are based out of India. They have an office here, but their developers are over there.
We needed them to really build. Whenever we want to design anything, we have a web developer here, a local guy, who will help us design things. He either gives us the code or lets BTC know what to do. BTC then actually implements that. When we first started with BTC years ago, they did not have a lot of frontend native app folks. I think we were one of the first customers that had a frontend with them, but they quickly ramped up. Right now, a lot of their business is app design. We just happen to have our own person with experience working with our platform for the frontend.
How did Boston Technology Corporation perform from a project management standpoint?
They’re very good. We’re really hands-on, and that’s one of the reasons they’re very cost-effective for us. For project management, I take on a little bit of that role. I overlap into their world a bit because we know them so well. You could not get a stronger partnership. We use Redmine, which helps track bugs and enhancements. If I want an enhancement done, I will scope it out and upload to Redmine. As these lists build up, I can create a report and review. That’s how they give us pricing and all that.
What did you find most impressive about Boston Technology Corporation?
I don’t have much to compare them to, but they are very accommodating to us. They’re not always holding their hands out for money every time we talk on the phone. There’s none of that a tall, which is so refreshing. Maybe other companies operate this way as well, but our experience with them is nice.
Are there any areas Boston Technology Corporation could improve?
Early on, it would have been nice for them to have more of a user experience team, but they have that now. It’s not a valid critique at this point, as they’ve addressed that. I really have no complaints with them.
RATINGS
5.0
"We depend on them completely."
Quality
4.5
Service & Deliverables
"They delivered a great product. Every once in a while, I will come across a bug, but it’s not bad."
Schedule
4.5
On time / deadlines
"They always make meetings, but they don’t always get things done on time. It’s not bad, just the normal course of business."
Cost
5.0
Value / within estimates
"They’re outstandingly cost-effective."
Willing to Refer
5.0
NPS
"I recommend them all the time. In fact, we’ve served as project managers for clients of ours who wanted to engage with BTC for projects related to our service.
Mobile App Development for Media Entertainment Platform
Mobile App Development
$50,000 to $199,999
Oct. 2016 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They’re excellent—the best I’ve seen."
May 4, 2017
Founder & CEO, Live Streaming Entertainment Platform
Anonymous
Arts, entertainment & music
Florida, United States
1-10 Employees
Phone Interview
Verified
Boston Technology Corporation created a live streaming mobile app (iOS) for on-demand event experiences, translating a general brief into a functional product. The team now supports phase-two development.
During early market testing, the app has attracted tremendous feedback from industry experts due to its sleek UI/UX and unique service offerings. Boston Technology Corporation’s proactive workflow, regular accessibility, and ability to present options continue to make the engagement beneficial.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
We are an on-demand live streaming platform. I’m the founder and CEO.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Boston Technology Corporation?
We were trying to put my vision of what this business needed to be into something that worked—an actual product, a mobile app. What I was trying to create was a ubiquitous, on-demand live streaming service where somebody wanted to be at an event but couldn’t be for whatever reason. You could actually order that event to be live streamed, and others could join in on that live stream also. There’s a revenue model because people get paid throughout the process; there’s a user interface situation because people like myself who are clueless with technology should be able to work through it. It needed to be accessible to everybody and provide extremely high-quality live streaming all at the same time. So, you’ve got the “How do I get there?”, “How do I bring people together?”, and “How do I make this a great experience that people will want to use?” I had a vision for it. I knew what I wanted, and I’m so technologically incompetent that I needed to work with somebody who could literally take my words and put them into the application, which Boston Technology Corporation (BTC) did.
SOLUTION
What was the scope of their involvement?
What was great about it was that they first really looked at the business process that I was trying to create. They didn’t try to shove my process into a specific type of technology.
They gave me options about what platform we were going to use. They did the research for me. They presented all the pros and cons, and we made the decision to go in a certain direction. We did that process at every step along the way.
We developed for iOS. I had a primary quality assurance contact, a primary overall project contact, a specific contact in charge of keeping meetings and schedules and facilitating things between the developers, and a business/sales contact who oversaw the entire project. In terms of their actual development team, I can count seven who have been on calls with me. How many actual people they have on the project, I have no idea.
They didn’t really do much marketing of the app to my clients because I didn’t ask them to, but they did completely walk me through the process of submitting to the App Store and dealing with all the issues that might arise from that. The description and things along those lines and other things that needed to be included, they handled all that. I didn’t know any of it. They took care of the whole thing.
How did you come to work with Boston Technology Corporation?
I found them through a series of searches, quite honestly. I did several searches for the type of company I was looking for. I looked at their past ratings, and I looked at the scale and scope of what they had developed in the past. This is projected to be a very widely used platform, and I needed it to be immediately scalable in terms of technology. So, I looked at what they had done and narrowed it down from five to three. I decided on BTC after my interviews with them.
What I loved about them, and why I chose them, is that they started with the business and worked backward from there. Then, at each step of the way, it was, “Okay, here’s where we’re at; here’s where we need to go; what decision do you want to make?”
How much have you invested with Boston Technology Corporation?
Approximately $100,000.
What is the status of this engagement?
We started in October of 2016. They have completed the original phase, and I’m thrilled to continue the relationship. We’re actually in the middle of development for phase two.
RESULTS & FEEDBACK
Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?
I can’t release any qualification about downloads yet because of our investor agreement and things like that. But, I can say that through our testing in certain markets, amongst certain people who have experience in developing this type of thing, the feedback has been tremendous. The user experience (the UI/UX, as they say) has all come back extremely positive. In fact, they did such a good job that they accelerated our launch date because there were things we tested that came out so well that we could just move forward with certain things.
How did Boston Technology Corporation perform from a project management standpoint?
I will tell you that there were never cost overruns, and there was nothing unexpected in terms of delays. They were extremely professional about time and meetings and agendas and things along those lines that kept everything on schedule. They’re excellent—the best I’ve seen. As an entrepreneur, I’m very cognizant of deadlines and cost overruns. Nothing bothers me more than frivolous overruns or time delays. These guys were great. They understood that.
They used several project management tools, but they understand how ridiculously incompetent I am. I literally have a hard time going into the different types of easy-to-use applications that people use for project management. We did have a couple of tools, and everything was always updated in there, but they also backed that up with specific emails and spreadsheets for me that I could easily access and understand. It wasn’t like they didn’t have it; they just did double the work to make sure I had all the information.
What did you find most impressive about Boston Technology Corporation?
They never wavered from the business process. If I started to get a little out of scope on my end, they were the ones bringing me back in to make sure that the UX would be in line with what I wanted to create.
They understand that I am trying to run a business to provide a service to a certain clientele. That covers everything. It covers respect for my time, respect for my cost, respect for the project, and understanding the project and what it’s designed to do. Their overall attitude as entrepreneurs themselves was critical in the relationship that we have. I never had to say anything more than, “This is what I need for my business,” and they understood that. I think that’s very rare amongst even the best development teams.
Are there any areas Boston Technology Corporation could improve?
I’m hesitant to say no because we can all do better and improve, but no. Their engineers stay up until three o’clock in the morning to meet my timelines.
RATINGS
5.0
"They created an app out of my vision as opposed to what they thought it would be, intertwined what they knew would benefit the users, collaborated with me through that process, and worked with me to create a deliverable."
Quality
5.0
Service & Deliverables
"They were even providing level-one support in areas they didn’t need to."
Schedule
5.0
On time / deadlines
"They met all my deadlines. They added additional resources if we were getting close to missing a deadline. Meeting schedules were always on time. They always had the resources available and were prepared for every meeting."
Cost
5.0
Value / within estimates
"They’re not the cheapest, but in terms of value for money, they’re wonderful."
Willing to Refer
5.0
NPS
"I’m using them again for the next phase and the next level of Android and web development.
Locations (3)
111 Speen Street Suite 200 Framingham, MA,
United States01701
If you’re not seeing exactly what you need here, send this company a custom message.
You can talk about your project needs, price, and timeline to get started on your project.