# Bonsai Media Group Bonsai Media Group Reviews (16), Pricing, Services & Verified Ratings - 4.8 out of 5 average review rating - 1 connections joined Bonsai Media Group's Network [Visit Website](http://bonsaimediagroup.com/?utm_source=clutch.co&utm_medium=referral) [Get a Custom Proposal](https://clutch.co/profile/bonsai-media-group) **Creating Digital Experiences** Bonsai Media Group is a digital marketing agency headquartered in Seattle. But our reach is worldwide. We develop intuitive websites and apps for some of the largest and smallest companies in the world. And digital marketing done the same way. Smart design and data informed decisions iterated over and over until it surrenders every penny of value. We do it the way you would do it, if you have about a thousand more hours a day. ## Company Information - Minimum project size: $25,000+ - Hourly rate: $150 - $199 - Number of employees: 10 - 49 - 1 Locations: - Seattle, WA (Headquarters) - Founded in 2006 ## Services, Focus Areas, Industries, and Clients ### Service Lines - 30% AR/VR Development - 30% Digital Strategy - 20% Web Design - 20% Web Development ### Focus Areas - Frameworks and CMS: - 67% React - 33% Angular - CMS Focus: - 53% Umbraco CMS - 47% WordPress CMS ### Industries - 20% Real estate - 20% Business services - 10% eCommerce - 40% Manufacturing - 10% Non-profit ### Clients - 30% Small Business (<$10M) - 60% Midmarket ($10M - $1B) - 10% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.7 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Bonsai Media Group's pricing ranges from $10,000 to $130,000 per project, with clients noting strong value for cost through quality work, responsiveness, and effective project management. Clients report satisfaction with results, highlighting ROI and increased web performance post-engagement. **Most Common Project Size**: $10,000 to $49,000 based on 10 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Web Development: $10,000 to $49,000 based on 5 reviews - Web Design: $50,000 to $199,999 based on 4 reviews - Search Engine Optimization: Less than $10,000 based on 2 reviews - UX/UI Design: $200,000 to $999,999 based on 1 review - Custom Software Development: $50,000 to $199,999 based on 1 review - Other Digital Marketing: $10,000 to $49,000 based on 1 review - E-Commerce Development: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Bonsai Media Group Review Insights Overall Review Rating: 4.8 - Quality: 4.8 - Schedule: 4.7 - Cost: 4.7 - Willing to Refer: 4.6 ### Top Mentions - Understands their clients' needs (5 mentions) - Communicative (4 mentions) - High-quality work (4 mentions) - Creative (3 mentions) - Team players (3 mentions) - Great project management (2 mentions) - Professional (2 mentions) - Reasonable pricing (2 mentions) - Timely (2 mentions) - Well-organized projects (2 mentions) - Attentive (1 mentions) - Autonomous (1 mentions) - Detail-oriented (1 mentions) - Easy to reach (1 mentions) - Exceptional results (1 mentions) - Experienced (1 mentions) - Knowledgeable (1 mentions) - Proactive (1 mentions) - Transparent (1 mentions) - Unique expertise (1 mentions) ### Review Highlights **High-Quality Deliverables** The quality of Bonsai Media Group's deliverables, including website design, development, and SEO, received positive feedback, with clients expressing satisfaction with the end products. **Strong Project Management** Clients appreciated Bonsai Media Group's project management skills, highlighting their ability to organize, schedule, and conduct regular updates. However, earlier projects indicated some initial issues that have since improved. **Positive Client Feedback** Feedback from end-users and stakeholders on the websites developed by Bonsai Media Group was overwhelmingly positive, with improvements in usability and engagement being frequently mentioned. **Positive Impact on Social Media Engagement** Clients reported significant increases in social media engagement and follower growth as a result of Bonsai Media Group's efforts, particularly in the context of integrated digital marketing campaigns. **Flexible and Adaptive** Bonsai Media Group's flexibility in adapting to client preferences and making necessary adjustments during projects was frequently noted, contributing to overall client satisfaction. **Challenges in Communication** A few clients mentioned challenges with communication, particularly in earlier projects, but noted improvements over time. Clearer communication schedules and better handling of client interactions were suggested. **Comprehensive Service Offering** Bonsai Media Group provided a comprehensive range of services, from web development and SEO to digital marketing and branding, allowing clients to address multiple needs through a single vendor. **Creative and Technical Expertise** Bonsai Media Group's combination of creative and technical expertise was frequently acknowledged, with clients appreciating their ability to deliver aesthetically pleasing and functional websites. **Customer-Centric Approach** Clients felt valued and appreciated Bonsai Media Group's customer-centric approach, noting that the team treated them as partners rather than just clients. **Responsive and Collaborative Team** Multiple clients praised Bonsai Media Group for their responsive and collaborative approach, noting their willingness to adapt to client needs and maintain open lines of communication throughout the project. ### Bonsai Media Group Reviews #### Web Development for Construction & Utilities Company (Featured Review) **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: Jan. 2019 - Ongoing **Project Summary**: Bonsai Media Group developed a website for a construction solutions company. This includes providing creative and technical support on an ongoing basis for the customer-facing site. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** President & COO, PrimeLine Utility Services - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Nov 14, 2019 **Feedback Summary**: The site successfully captures the brand's image and spirit and distills information to clients. Bonsai Media Group delivers quality products according to the client's timeline and requirements. The team's seamless workflow ensures that both teams are on the same page at all parts of the process. ""Bonsai Media Group has been a great partner from both a technical and creative perspective." " **BACKGROUND** Please describe your company and your position there. PrimeLine Utility Services is a leading provider of construction, maintenance and design solutions for the electric, gas and telecommunication industries. Our customers range from municipalities and cooperatives to large investor-owned utilities, telecommunication companies, and commercial and industrial firms. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Bonsai Media Group? Website development What were your goals for this project? Bonsai led the creative, technical and ongoing support of our customer facing website. **SOLUTION** How did you select this vendor? Peer references Describe the project and the services they provided in detail. Bonsai led the creative, technical and ongoing support of our customer facing website. What was the team composition? Project manager, creative lead and developer **RESULTS & FEEDBACK** Can you share any information that demonstrates the impact that this project has had on your business? The end product conveyed PrimeLine's image and provided the content/capability we wanted to share with our current and prospective customers. How was project management arranged and how effective was it? We had both formal weekly project update calls and Bonsai was always available for ad-hoc questions and feedback throughout the process. What did you find most impressive about this company? Bonsai Media Group has been a great partner from both a technical and creative perspective. I can count on them to delivery on-time, on-schedule which is exactly what we had hoped from. From a support perspective, they have always been quick to respond and very professional in their support of our business. I could not be more pleased. Are there any areas for improvement? No --- #### Web Development for Digital Consultancy Firm **The Project** - Services: UX/UI Design, Web Design, Web Development - Project size: $200,000 to $999,999 - Project length: Feb. 2019 - Ongoing **Project Summary**: Bonsai Media Group was hired to develop an Umbraco platform for a digital consultancy firm. They’ve since expanded their role to include web design, development, and messaging development. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP & CMO, CTG, Inc. - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — May 17, 2022 **Feedback Summary**: The client saw a 39% increase in page views because of the Bonsai Media Group. The CEO, Jason, is responsive to feedback and quick to make corrections. The company experienced significant project management improvements early on in the relationship, and they remain satisfied with the results. ""They're collaborative, responsive, and accommodating to our needs."" **BACKGROUND** Please describe your company and your position there. CTG is a leading provider of digital transformation solutions and services. Serving as a catalyst for our clients’ transformations, we accelerate project momentum and achievement of their desired IT and business outcomes. CTG has operations in North America, South America, Western Europe, and India. I am the Vice President and CMO, Global Marketing and Communications. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Bonsai Media Group, and what were your goals? In September 2018, CTG was still live on a site launch in March 2014. Since that time, CTG’s business needs had evolved and created the need for features and functionality that the current site was not built to support. Further, the company needed a site that presented clear and compelling market messaging around service offerings and careers that was specific to our major markets (North America and Europe, including Belgium, Luxembourg, France, and the UK at that time), while also maintaining a strong global brand and employer brand message. Finally, we were looking for a partner who could build a site that would allow for scalable growth on an Umbraco platform. **SOLUTION** How did you select this vendor and what were the deciding factors? Throughout the process, Bonsai was highly engaged, asked a lot of good questions, and their efforts to get to a solution that fulfilled both our desired scope and budget was apparent in their “best and final” presentation. Bonsai was very capable of doing this project and their portfolio of work spoke immediately to the quality of work that they turn out and demonstrated work with other large, complex organizations (Amazon, Sherpa, Seagull Scientific) at that time. They were also a certified Umbraco Gold Partner which gave us the reassurance that they had the skills and resources to develop sites effectively and securely on the Umbraco platform. While Bonsai was the smaller of the two final firms we were considering, the selection committee believed strongly that their size would not impact their ability to execute our project on time, on budget, and result in our desired end result. We met a number of their team members, in person at our corporate HQs and felt that there was strong working chemistry between the two teams (including our IT team members). Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. February 2019-December2019: From Discovery to project planning and go-live, full web design, development and messaging development for a suite of 4 websites (U.S., Belgium, Luxembourg, UK, with France prepped for later go-live). Phase 1: Project planning, discovery/immersion, vision workshop, creative brief / vision doc, CMS review & definition, integrations definition, analytics review, branding and messaging assessment, competitive research, persona definitions, user flows, SEO strategy sync / collaboration with existing SEO partner, site architecture, content inventory and strategy, template definitions and designs, content widget designs, video needs definitions, multilingual scope+ strategy/process, hosting solution, website strategy, wireframes, website requirements document. Phase 2: design, development, testing/QA, training, go-live. From December 2019 – present, Bonsai has served as our full-service website development partner providing outsourced maintenance for all sites, SEO services, a new build for a suite of five recruiting job sites and redesign of the original sites during a company rebrand initiative. How many people from the vendor's team worked with you, and what were their positions? We've always had one single client success manager and then several supporting team members. We've come to know many of them on a first name basis. Several have worked on our account since we first engaged Bonsai. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? In our most recent KPI reporting for 2021, we saw a 9.7% increase in users, 17.2% increase in sessions, 39.4% increase in page views, and 22.7% decrease in bounce rates across our global portfolio of sites. The bounce rate is significantly below the industry average for B2B sites of 75%. Additionally, with Bonsai’s SEO support, over the past three years, the total site traffic from search engines to all CTG sites is up nearly 30%. Describe their project management style, including communication tools and timeliness. They're collaborative, responsive, and accommodating to our needs. What did you find most impressive or unique about this company? That they have continued to remain as responsive, collaborative, and creative as they have, despite their growth and challenges presented by COVID in recent years. As a long-time Marketer, I've had many partners in my career, Bonsai stands out among the crowd. Are there any areas for improvement or something they could have done differently? Early on in our relationship, project management was not as tight as we would have liked, but I account that to them being a smaller, growing company and team at that time. I've seen nothing but improvement since then. And, when we have encountered issues, I've always found their CEO, Jason LaBaw, receptive to feedback and quick to make corrections. I cannot recommend them highly enough. --- #### E-Commerce Development for Fashion Brand **The Project** - Services: E-Commerce Development - Project size: Confidential - Project length: June 2021 - Apr. 2022 **Project Summary**: Bonsai Media Group developed an e-commerce site for a fashion brand. They initially led a discovery phase before designing the site's frontend and developing and testing the platform. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder, Fashion Brand - Industry: Retail - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — May 17, 2022 **Feedback Summary**: Bonsai Media Group's work received positive feedback from the client's sellers for its intuitive features. Hands-on and dedicated, the team went above and beyond to attend to all of the client's needs. Above all, their analytical skills and keen understanding of the client's business stood out. ""The final product was amazing, and their process to get there was very impressive."" **BACKGROUND** Please describe your company and your position there. I am the founder of the business. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Bonsai Media Group, and what were your goals? Our old website marketplace platform did not offer several key features which made order processing and inventory management seamless for our sellers. **SOLUTION** How did you select this vendor and what were the deciding factors? We spoke with over 15 firms and did extensive research when looking for a firm that could implement our vision. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. We did a discovery phase where Bonsai fully understood our pain points and helped us scope a technical solution. From there they created an amazing front end design and developed the platform. Once the platform was ready they did extensive testing to ensure it works properly and did an amazing job training us on it. How many people from the vendor's team worked with you, and what were their positions? Business Operations Manager, Project Manager, Designer. The team was amazing and everyone I worked with was very talented. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? We have already received feedback from our sellers that the new platform offers many amazing features which they are excited to use. Describe their project management style, including communication tools and timeliness. Amazing project management and the team really cares about your business. You do not feel like you are working with a vendor but instead a partner who is vested in project outcome. What did you find most impressive or unique about this company? Their analytical ability to understand the business and offer solutions along with their project management and execution. The final product was amazing, and their process to get there was very impressive. Are there any areas for improvement or something they could have done differently? No. --- #### Wed Dev/Design & Software Dev for Human Resources Company **The Project** - Services: Custom Software Development, Web Design, Web Development - Project size: $50,000 to $199,999 - Project length: Feb. 2021 - Mar. 2022 **Project Summary**: Bonsai Media Group developed an informational website for a human resources company. They built in features for four different user types and also spearheaded the design. All their work was from scratch.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder, Human Resources Company - Industry: Other industries - Review Type: Phone Interview - Verified **The Review** — Apr 1, 2022 **Feedback Summary**: Internal stakeholders are optimistic that the site will gain users quickly after the very recent launch. They praise Bonsai Media Group for their ability to speak in lay language about technical matters, as well as detailed note-taking in meetings. They are a visual team with a competitive price.  ""Bonsai was creative and solved really hard problems." " **BACKGROUND** Introduce your business and what you do there. I’m the founder of a human resources company. We provide organizations a system that enables employed members of the organization to effectively assist unemployed members. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Bonsai Media Group? Because this is a unique concept, I needed guidance with communicating it and implementing it. Bonsai’s team developed my website. **SOLUTION** What was the scope of their involvement? They built the site from the scratch; we worked from a blank screen. The goal of the website is to educate organizational leaders as to how my organization can help theirs assist their unemployed members. Whether it be churches, veterans groups, or what have you, they can come to our website learn about what we do, and then sign up for our app as one of a number of types of users, including job seeker, organization group leader, and so on. Employers can post jobs in the system, and employees of the organization can help job seekers find employment. What is the team composition? I began working with Don (Director of business Development). He assured me that, even though I wasn’t a tech wizard, that they were. He put me in touch with Jason (Co-Founder & CEO), who met with me virtually many times and convinced me that they could handle this project and were willing to communicate at my level, as a low-tech client. Jason then assigned me to Matt (Digital Project Manager), who oversaw the project. Matt was tremendous and very consistent in ensuring that all the details were being executed as I envisioned them. How did you come to work with Bonsai Media Group? I found them initially through a Google search and spoke with a number of their competitors, but none of those options came close. How much have you invested with them? We spent around $50,000. What is the status of this engagement? We worked together from Feb 2021–March 2022. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? rr The site just went live and we’re only beginning to market it, so we don’t have any statistics, but I don’t believe it will be long before people will be using it. How did Bonsai Media Group perform from a project management standpoint? I was very pleased with their regular status update video calls. We’ve retained developers in the past and they always become hard to reach after we’ve been promised lots of interaction, but Matt and the team showed up at least once a week to review progress and address my concerns. I was also very pleased with the extensive diagrams and notes they took to memorialize each detail of the vision. They had gigantic pictures, which were very helpful. We mostly communicated over Zoom. What did you find most impressive about them? I spoke with a lot of their competitors none came close to Bonsai in terms of budget or the language they speak in. I was able to understand everything they discussed even though I’m not a technology person. Bonsai was creative and solved really hard problems. Are there any areas they could improve? I have no problems. We’re thrilled with the product. Do you have any advice for potential customers? If your needs are anything like mine, then Bonsai is the answer. --- #### Web Dev & Digital Marketing for Premier Gift Shop **The Project** - Services: Other Digital Marketing, Web Development - Project size: Confidential - Project length: Mar. 2020 - Ongoing **Project Summary**: Bonsai Media Group redesigned a gift shop’s website featuring several elements to engage visitors. They also implement SEO strategies, create email blasts, and manage Google Ads and Google Shopping accounts. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Vice President, White House Gifts - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 27, 2021 **Feedback Summary**: A dedicated partner, Bonsai Media Group works hard to ensure that the client sees a return on their investment. They are conscious of the client’s budget and are transparent about how certain strategies could benefit them. They’ve earned their client’s trust and have built a strong partnership. "“It’s clear that they see us as a partner and not just a client.” " **BACKGROUND** Introduce your business and what you do there. I’m the Vice President of White House Gifts, a gift shop in Washington, DC. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Bonsai Media Group? Our main source of revenue came from our storefront in Washington, DC. Once the COVID-19 pandemic hit, we lost that source of revenue and were looking for ways to pivot. We thought that by enhancing our website, we could serve our customers better.   **SOLUTION** What was the scope of their involvement? They worked off of our existing Shopify site. We leaned on their expertise to really improve our platform. They suggested that we add special features to engage visitors and keep them on the site longer. In addition to changing our site’s design elements, they helped us with digital marketing and advertising.  Their team made an effort to understand our business and our customer base before making recommendations.   They improved our SEO and managed our Google Ads and Google Shopping accounts. They also helped our email blasts. What is the team composition? Don (Director of Business Development) was our primary contact. How did you come to work with Bonsai Media Group? I was sold on Bonsai Media Group after talking to Don. I needed a partner that could hit the ground running and they had a lot of experience. What is the status of this engagement? We started working together around March 2020 and the project is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  They’re a true partner. They’re conscious of our budget and make sure that we’re getting a return on our investment. How did Bonsai Media Group perform from a project management standpoint? We regularly meet virtually and they share their screen to go over how the site is performing.  We were new to digital marketing, but Bonsai Media Group was patient and walked us through the process. They were honest and transparent throughout our engagement. What did you find most impressive about them? They understood our needs and helped us reach our goals. I’m also grateful for the relationship I have with Don. It’s clear that they see us as a partner and not just a client. Unlike a lot of other companies, they’re fully invested in our project. Are there any areas they could improve? I have nothing to add. Do you have any advice for potential customers? In hindsight, it would have been helpful for me to understand what our digital marketing goals were ahead of time. That would help escalate the process a little more. New clients should know their goals and understand what it would take to scale their product. --- #### Web Relaunch, Digital Advertising, & SEO for Apprenticeship **The Project** - Services: Search Engine Optimization - Project size: $10,000 to $49,999 - Project length: Sep. 2019 - Ongoing **Project Summary**: Bonsai Media Group took the time to understand an apprenticeship training program, then revamped their website. Then, they worked on online advertising strategies and SEO efforts. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Marketing, Northwest Laborers-Employers Training Trust - Industry: Education - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Apr 27, 2020 **Feedback Summary**: The web redesign receives positive feedback, and they continue to improve across all channels such as keyword rankings, links, conversions, users, and organic traffic. The communicative and prompt team at Bonsai Media Group goes above and beyond to tackle any challenge. ""Bonsai Media is a class act. They are consummate professionals and go above and beyond." " **BACKGROUND** Please describe your company and your position there. Northwest Laborers Training, based in Kingston, WA provides apprenticeship training serving the commercial construction sector. I am the marketing analyst for the training center and guide our efforts to promote apprenticeship and our program. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Bonsai Media Group? Apprenticeship programs are not widely known or understood within the United States for a number of reasons and we realized the most efficient solution to promote our message and our training program was to bolster our online presence. We needed to find a savvy partner who could help us accomplish our goals. What were your goals for this project? This effort entailed a new web strategy and design, SEO and online advertising. Our goal is to sustain and strengthen our online presence. **SOLUTION** How did you select this vendor? We found Bonsai Media Group through a respected referral with whom we had worked with in the past. The referral had done excellent work for us and their recommendation to team with Bonsai Media was held in reverence. Describe the project in detail. The first phase of our work began in August of 2019 with Bonsai Media’s effort to learn about us and the Northwest Laborers Training organization. Bonsai wanted to know how we operate, how we do business and our short and long term goals. Along with our requirements, Bonsai Media submitted a proposal to revamp our existing site. That effort began in earnest and we were up and running within two months. Following the launch of the new website, Bonsai began work to design our online advertising strategy and campaigns. Simultaneously, Bonsai Media began the work on our long-term SEO efforts. As of today, our work with Bonsai Media continues with our on-line and social media ads and on going SEO. What was the team composition? Our team is comprised of four individuals with two from Bonsai Media and two from our end. It’s a close-knit team that has gelled well. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We are very please with the result of the web redesign. The look and feel is much improved and the ability to navigate the course descriptions and class schedules is now accomplished with one or two clicks rather than scrolling through pages of info. We continue to improve our rankings across all channels, including users, organic traffic and sessions, CTR, goal completions, goal conversions, links and ranking of keywords. The site architecture redesign is directly attributable to ranking improvements and to rank for more specific keywords. How effective was the workflow between your team and theirs? Our team workflow has been highly effective. Bonsai Media regularly schedules meetings and, of course, if we have questions or need info, we can call or email them at anytime. What did you find most impressive about this company? Bonsai Media is a class act. They are consummate professionals and go above and beyond to ensure their services are first-rate. They are experienced and have access to resources to tackle any challenge. It’s a pleasure to have Bonsai Media on our team. Are there any areas for improvement? Bonsai Media has been on our team for nine months and at this point in time, I can't think of anything that really needs improvement. --- #### Web Dev for Religious Organization **The Project** - Services: Web Development - Project size: $10,000 to $49,999 - Project length: Apr. 2017 - Ongoing **Project Summary**: Bonsai Media Group updated a 10-year-old website for a religious organization. They designed multiple templates and presented each mockup for rounds of feedback. The project is ongoing. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Digital Marketing Manager, Seattle's Union Gospel Mission - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Jun 19, 2019 **Feedback Summary**: The upgraded site has launched and met praise from users and stakeholders, leading to more work for Bonsai Media Group. Experienced and detail-oriented, the team delivers high-quality design and development work. They lead a smooth workflow thanks to their frequent communication and dedication. ""They can understand our needs and desires for our web presence sometimes before we even know what we want." " **BACKGROUND** Please describe your company and your position there. Seattle's Union Gospel Mission is a passionate community of people who follow Christ in his relentless, redeeming love for all people. Our mission is to serve, rescue, and transform those in greatest need through the grace of Jesus Christ. I am the Digital Marketing Manager and I am responsible for the entire online footprint of the organization. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Bonsai Media Group? Our website was over 10 years old and on a clunky platform with limited abilities to customize and update. Bonsai listened to what we said was important to us and they presented a website that met all of our needs and even anticipated future needs. What were your goals for this project? We wanted to accurately communicate the heart of the Mission and the powerful stories of life-transformation that we get to see every day. **SOLUTION** How did you select this vendor? We sent out an RFP to multiple vendors and assessed things like time, cost, expertise in the area, market reputation, and understanding of who we are as an organization. Describe the project and the services they provided in detail. They designed mock up versions of each template involved and consulted with us on the thoughts and strategies behind every detail. We wanted a place that would make the changed lives of those walking out of homelessness and addiction easily available. What was the team composition? We worked with our project manager directly with consults occasionally directly from Jason, the owner of Bonsai Media Group. **RESULTS & FEEDBACK** Can you share any information that demonstrates the impact that this project has had on your business? The anecdotal feedback alone has been huge. Everyone from staff, volunteers, donors, to those in need have made numerous comments about the ease of our website. And that's in addition to our increased conversion rates and average site visit time. How was project management arranged and how effective was it? We set up a service level agreement with Bonsai to clarify expectations for communications right away. That included roles on both sides, who to include in emails and when, and an outline of our ongoing maintenance contract. We utilize video conferencing calls every other week for a check in, email for all account management communication, and teamwork for all tasks. What did you find most impressive about this company? They can understand our needs and desires for our web presence sometimes before we even know what we want. They have also gone above and beyond as a vendor to get to know us as a client and our programs by spending time volunteering with us. Are there any areas for improvement? There is very little I would ask for them to improve upon. Some of their developers are working in different time zones, which can be difficult during business hours when we want to move things forward. But has been exponentially beneficial when things have gone awry on weekends or late in the evening. --- #### Website & Digital Marketing for Gun Holster Manufacturer **The Project** - Services: Other Digital Marketing - Project size: $10,000 to $49,999 - Project length: July 2018 - Ongoing **Project Summary**: Bonsai Media Group built a website using Shopify and trained in-house staff on how to maintain it. They also provide ongoing digital marketing support and manage PPC campaigns. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** COO, Kramer Leather - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 15, 2019 **Feedback Summary**: They’re friendly, communicative, and dedicated. They took over an unsuccessful project from a previous vendor and delivered a new site within a month. Being highly specialized, Bonsai took the time to research the client’s industry and customer base to gain a greater understanding of what they do. "“They’ve opened our eyes to new ways of doing business, especially with regard to digital marketing.” " **BACKGROUND** Introduce your business and what you do there. I’m the COO of Kramer Leather. We’re a custom gun holster manufacturer with customers ranging from government agencies and police departments to everyday gun enthusiasts. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Bonsai Media Group? We had a mandatory performance upgrade that our previous vendor couldn’t comply with. We needed to find a company that could accomplish an entire website rebuild in a very short amount of time. They’ve also helped us with digital marketing. **SOLUTION** What was the scope of their involvement? They began by building the website. We were looking for an end product that members of our team could update on the backend without it being too complicated because not everyone is tech-savvy. Desiring a user-friendly interface, they recommended using the Shopify platform. Once that was settled, they built out and launched the site for us in approximately one month. After the site was live, we continued to work with them on some online marketing, which was fairly new to us as we were familiar with print ads. We launched several PPC campaigns and have worked on our social media promotion. In a short few months, we’ve noticed a steady increase in sales. What is the team composition? We had a team with a designated manager for the site redesign, as well as a small team with a representative who helps us with digital marketing.​ ​​​​​​How did you come to work with Bonsai Media Group? They were the first company I came across when I searched for local companies online. We also reached out to several other vendors, but it was clear from our initial phone call that they were a good fit and would make good partners for us. They understood the urgency of our initial project and made us feel confident that they could get it done. How much have you invested with them? We’ve spent between $30,000–$35,000. What is the status of this engagement? We started working together in July 2018 and they continue to work with us on marketing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Our old site was outdated and limiting our growth. Just being mobile friendly has had a significant impact on our business because customers are able to clearly view the website. Our numbers have steadily increased, and we’re seeing that the majority of our business traffic is coming via mobile devices. Not only is the layout more user-friendly, but also more attractive and offers a better experience for customers. We’ve received a lot of comments from users about how much they appreciate the new look and feel. We continue to see steady increases in contacts and sales, and it’s all due to the work of Bonsai Media Group. How did Bonsai Media Group perform from a project management standpoint? We communicate up to three or four times per week by email in order to resolve any questions or requests. They’re very responsive, even replying late at night or on weekends. The team does a great job of explaining technical processes for people like me who aren’t familiar with how to manage the more complex components of a website, and have gone out of their way to send video tutorials so I could confidently train myself. For marketing, we have video conferences once a month with an easy to understand breakdown of analytics. What did you find most impressive about them? The majority of their staff is young and up to date on the newest technologies in regard to web design and marketing. The members of Bonsai Media Group’s team work well together, and their communication skills are excellent. Beyond that, they’re incredibly welcoming and invested in us. We even had a team member drop by on Christmas Eve to deliver a gift from their entire team. They clearly care about each individual client and are eager to help us find success. Are there any areas they could improve? I’m sure every company can improve on something, but everything they did for us was great and the pricing was fair. Do you have any advice for potential customers? Give them a try! They have the expertise to help, and that was made clear from looking at their previous work. Everything that we’ve experienced with them has been hassle-free and yielded great results. --- #### Domain Migration for Property Company **The Project** - Services: Web Development - Project size: $10,000 to $49,999 - Project length: May - Nov. 2018 **Project Summary**: Bonsai Media Group provided domain migration services, transferring a web platform from Embraco to Azure. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** IT Director, Davenport Hotels Inc. - Industry: Hospitality & leisure - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Dec 19, 2018 **Feedback Summary**: The migration task was completed quickly and efficiently, with any downtime avoided and any last-minute changes handled smoothly. The team was organized, dedicated, and effectively managed the work within the tight timeframe and budget. "“There was no downtime involved.” " **BACKGROUND** Please describe your company and your position there. We’re a multi-property company with five locations. I’m the director of IT systems for the company. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Bonsai Media Group? We needed the migration of domains from another firm using the Embraco platform to Azure, and to retain Bonsai Media. What were your goals for this project? To achieve seamless migration from Embraco to Azure platforms for one of our primary domains. We wanted to avoid any downtime. **SOLUTION** How did you select this vendor? Our due diligence made us aware that they have a successful track record in web migrations, with a high level of expertize and professionalism. Describe the project and the services they provided in detail. They moved the site from its existing provider to be hosted on Azure. After that, they addressed any issues that arose as a direct result of the transition. What was the team composition? There were five members from Bonsai Media—a coordinator, one main sales contact, and some technical experts. On our side, there were three members from our IT team. **RESULTS & FEEDBACK** Can you share any information that demonstrates the impact that this project has had on your business? There was no downtime involved which was our primary goal, while several last-minute changes on our end were handled in an efficient and timely manner. How was project management arranged and how effective was it? The Bonsai group we worked with were extremely well organized and talented. From start to finish, their team coordinated all of the steps and tasks needed, and delivered on time and within the budget. They were a delight to work with. What did you find most impressive about this company? They took control of the project immediately, setting up all the required conferences and meetings, which resulted in little work on our side. Are there any areas for improvement? Not that I can see. I’m impressed with this firm and their talented staff, so we’ll definitely be working with them on future projects. --- #### Website & Digital Marketing for Environmental Services Firm **The Project** - Services: Other Digital Marketing - Project size: Confidential - Project length: July 2015 - Ongoing **Project Summary**: Bonsai Media Group revamped a website to fit the scope of a business. Their team also assists with digital marketing and branding. They now provide maintenance and help with additional development when needed. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** CIO, National Environmental Services Firm - Industry: Other industries - Client size: 201-500 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 16, 2018 **Feedback Summary**: Bonsai’s work has significantly improved specific areas. Their dedication to understanding their clients and working as a partner benefits their engagements. Their team continues to grow and face any challenge head-on. Their proactiveness has spurred further involvement. ""Bonsai is a responsive agency that takes pride in what they do." " **BACKGROUND** Introduce your business and what you do there. I’m the CIO of a national environmental firm. We deal with drilling and groundwater remediation. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Bonsai Media Group? We wanted to address our internet presence, including SEO and social media reach. **SOLUTION** What was the scope of their involvement? Bonsai refreshed our website to match the scope of our business. The main priority revolved around simplicity and ease-of-use. We place content on the CMS platform, but occasionally we outsource some of the work to their team. Their team services all of our internet media. They perform monthly reviews of our web analytics, and we’ve optimized our SEO and social media campaigns around those results. Bonsai also assisted us with rebranding around 16 acquired companies and have consolidated them into a single brand. Bonsai continues to provide web maintenance and reviewing our SEO metrics. Sometimes we seek their assistance when running specific campaigns. What is the team composition? My marketing team has worked with several project managers. My primary contact is Jason (CEO, Bonsai Media Group). How did you come to work with Bonsai Media Group? I had worked with Bonsai before working here and recommended that they interview them as a potential vendor for the website. Bonsai was selected for a variety of reasons, and they’ve been working with the firm ever since. What is the status of this engagement? We started working with Bonsai in July 2015, and the work is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Before working with Bonsai, we didn’t have SEO, and our search engine rankings were poor. We achieved all our goals. The firm is in the top one to three of different areas that we’ve optimized our rankings around. We’ve generated a significant number of website quotes. There’s been a noticeable improvement in reach. We have a tool on our site where the public can report safety issues, and there’s been a substantial improvement in company safety. Bonsai has helped us become who we are today. How did Bonsai Media Group perform from a project management standpoint? It varies as we’ve worked with different project managers. When challenges arose, their team resolved them. Bonsai is a responsive agency that takes pride in what they do. This pride reflects in the work they produced. What did you find most impressive about them? Bonsai’s willingness to learn our business and understand our goals and then pivot that understanding to developing our vision for us stands out. It is not a cookie cutter approach, but more of a partnership. Their team doesn’t need support from ours, which is a testament to their talent. They want to be partners, not only a vendor. Are there any areas they could improve? If you asked me this two years ago, I would’ve commented on their communication. Their team has gotten better at pacing regular contact. Bonsai could transfer more knowledge on what the analytics mean and how they can improve to our team. Any advice for potential customers? When working with Bonsai, I would suggest looking over a communication schedule, which would be useful for both teams. If your company is looking to expand their internal team, they are a fantastic partner. But if you aren’t looking for that, you’d want to see how they will fit with your company. --- #### Website Redesign for Commercial Interiors Company **The Project** - Services: Web Design - Project size: $10,000 to $49,999 - Project length: Apr. 2017 - Ongoing **Project Summary**: Bonsai Media Group worked collaboratively with an in-house team to redesign an outdated website. They developed an interactive hero for the homepage to help users understand the main services. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Owner & CMO, Apex Facility Resources - Industry: Business services - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 16, 2018 **Feedback Summary**: The website is very user-friendly and the interactive hero has increased the time customers spend on the site. Excellent communicators, Bonsai Media Group went above and beyond to meet all needs, while their expertise and ability to guide the process made them a reliable partner. "“Bonsai Media was able to understand our business goals and become part of our team.” " **BACKGROUND** Introduce your business and what you do there. I'm the owner and CMO of Apex Facility Resources. We're a commercial services and furnishing company that helps customers manage the total life cycle of their workspace. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Bonsai Media Group? We wanted to update and refresh our website. We began working with another company but we were not satisfied, so we started looking for a new vendor. **SOLUTION** What was the scope of their involvement? First, we met with Jason and discussed the design for our website. The online industry is changing very quickly, so we wanted to have a design that would be relevant for at least a couple of years. Then, they learnt about our company, our target audience, and what we were trying to achieve. They transformed our old website and developed an interactive hero for the homepage. The interactive hero provides users with a quick and engaging way to understand our main services. What is the team composition? I mostly work with Jason (CEO, Bonsai Media Group). How did you come to work with Bonsai Media Group? We knew Jason through networking. How much have you invested with them? We've spent about $40,000. What is the status of this engagement? We started working with them in April 2017 and the relationship is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The website is attractive and user-friendly. It helps us better communicate our key messages, while the interactive hero has increased the amount of time users spend on the homepage. It's a been a very productive engagement and we have a sense of working towards a common goal. They also have a very positive relationship with our marketing team. How did Bonsai Media Group perform from a project management standpoint? They have very strong communication skills. Also, they're very responsive and flexible. What did you find most impressive about them? As a workspace design and delivery service, we're always trying to understand what our customers want. Bonsai Media was able to understand our business goals and become part of our team. Are there any areas they could improve? No. Anytime we get out of communication with them, we get back on track very quickly. Do you have any advice for potential customers? They're very knowledgeable, so let them educate you. I learnt so much during our meetings with Jason. --- #### Web Dev & Design for Utility Services Company **The Project** - Services: Web Design - Project size: $50,000 to $199,999 - Project length: June 2015 - Dec. 2016 **Project Summary**: Bonsai Media Group designed and developed the website and printed collateral for an emerging utility services company. They provided similar services for subsidiary properties and coordinated SEO efforts. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CIO, Primeline Utility Services - Industry: Utilities - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 9, 2018 **Feedback Summary**: Bonsai Media Group exhibited a thorough and attentive project management approach, which yielded a successful engagement and a long-term partnership. The team’s eagerness to fully understand the industry raised the caliber of their work and resulted in valuable deliverables. ""They go through a strenuous QA process so that the product matches your objectives." " **BACKGROUND** Introduce your business and what you do there. I am the CIO and CTO of Primeline Utility Services. We specialize in utility construction services.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Bonsai Media Group? Our company is only about four years old. When we were first starting, we engaged Bonsai Media Group to help us develop our website and all elements of our brand. **SOLUTION** What was the scope of their involvement? We relied on Bonsai Media Group to develop our website, our digital properties, and the print collateral that we bring to trade shows and conferences. Their team produced those deliverables for our corporate office and our seven subsidiaries. Once our website was live, Bonsai Media Group properly optimized it so that we ranked highly in online searches. What is the team composition? I’ve worked closely with Jason (Co-founder/CEO, Bonsai Media Group) and Maria (Creative Director, Bonsai Media Group). Maria has served as our overall account manager, but she initially also coordinated the development and creative work. She now oversees a team of developers. How did you come to work with Bonsai Media Group? In my search, Bonsai Media Group was mentioned several times by several people in my network. My vendor selection traditionally comes down to trust in the partnership. We’re headquartered in Seattle, so there are a lot of companies that offer similar services. Bonsai Media Group won my business when Jason and his team spent 6–8 hours in several meetings to understand our industry before we even talked about a brand and a website. They entrenched themselves in our business. We had four different agencies vying for the project, but none of them did the extra work to truly understand our operation. How much have you invested with them? When considering the work they’ve completed for us and all of our subsidiaries, it’s totaled around $130,000. What is the status of this engagement? The website and collateral development project spanned June 2015–December 2016. However, they provide occasional maintenance services for our site. We will also engage them to make the required changes when we make an acquisition or when something drastic changes about our business or our service offerings. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Not only did they help us develop our brand and our messaging, but their SEO work has also helped us become more visible on a national scale. Bonsai Media Group excelled in building our website and our brand and making sure that our services are recognized. How did Bonsai Media Group perform from a project management standpoint? They were outstanding in this regard, and they proved it early on. Bonsai Media Group submitted a proposal that detailed their daily and weekly project plans. They walked us through the life cycle of their development—from concept to design to engineering to QA to customer’s approval. What did you find most impressive about them? Their team takes the time up front to understand your industry regardless of the project size. Further, with how often developers in Seattle move jobs, Bonsai Media Group operates in a way that makes it easy for new developers to enter and quickly pick up the project. This ensures that nothing falls through the cracks and there are no surprises at the end. Are there any areas they could improve? No, they’ve been great. I have no complaints. Do you have any advice for potential customers? Bonsai Media Group is capable of delivering on all expectations, but they are also well-equipped to recommend and provide ancillary services that can further help your business. I’d suggest giving their ideas honest consideration. --- #### Web Design and Social Media Marketing for Restaurant Chain **The Project** - Services: Web Design - Project size: Confidential - Project length: **Project Summary**: Bonsai developed a website with user credentials, custom accounts, and social media integration. The objective was to generate an increase in user engagement, brand awareness, and presence on social networks. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** Marketing Manager, Restaurant Chain - Industry: Other industries - Review Type: Phone Interview - Verified **The Review** — Sep 21, 2015 **Feedback Summary**: After the site’s launch, fan growth on several social networks has increased by up to 20%, while the new site itself saw an 8% increase in traffic and a 13% increase in time on site. Bonsai’s expertise in project management and web development allowed them to deliver excellent results. "“I appreciated Bonsai Media Group's organization and workflow.”" **BACKGROUND** Please describe your organization. We are a quick service restaurant chain in the Pacific Northwest.  What is your role at the company? I am the marketing manager. **OPPORTUNITY / CHALLENGE** What was the business challenge that you were trying to address with Bonsai Media Group? To create an engaging web platform for a brand-centric, social media-rooted consumer contest. We wanted to increase sales and guest counts, educate consumers on brand values, engage in the social media space, and increase fan and follower counts on relevant brand social media channels. **SOLUTION** Please describe the scope of their involvement in detail. Bonsai created a website that proved to be the heart of our Fan Challenge social media contest. The site featured user credentials, custom accounts, and social sharing in addition to being the home of challenges themselves – five levels of centric challenges that allowed users to gain points upon challenge completions. The site also featured a leaderboard for contestants to gauge their standing regularly in relation to other participants. How did you come to work with Bonsai Media Group? Bonsai was selected by our social media partner.  When was the project completed? It ended in November 2012. **RESULTS & FEEDBACK** Could you share any statistics or metrics from this engagement? We got great results from the work they did for us. It was a very positive engagement. Our social media growth was 12 percent Facebook fan growth, 20 percent Foursquare growth, and 6 percent Twitter growth. Our restaurant website growth had an 8 percent increase in traffic for the same period month prior. The average time onsite had a 13 percent increase in time on page for the same period month prior. The traveler landing page saw a 120 percent increase in traffic in the same period month prior and a 99 percent increase in time spent on page in the same period month prior. Our Health Coach saw a 647 percent increase in traffic for the same period month prior and a 59 percent increase in time spent on page during the same period month prior. The app saw a 49 percent increase in traffic during the same period month prior and an 8 percent decrease in time spent on page for the same period month prior. How did Bonsai Media Group perform? I appreciated Bonsai Media Group's organization and workflow. They met all expectations for the project. They were also very communicative. Are there areas in which they could improve? I can't think of any. --- #### Web Design for Health Organization **The Project** - Services: Web Design - Project size: Confidential - Project length: Feb. 2015 - Ongoing **Project Summary**: Bonsai develops a website to showcase information about a health care initiative. The team took the concept — which was unprecedented — and is performing the design and coding of the website. **Review Rating**: 2.0 - Quality: 4.0 - Schedule: 4.0 - Cost: 3.0 - Willing to Refer: 1.0 **The Reviewer** Manager, Health Organization - Industry: Other industries - Review Type: Phone Interview - Verified **The Review** — Sep 17, 2015 **Feedback Summary**: The website — which was just released — has been received with positive remarks by the users. The development process, however, requires a third-party to manage the team. Bonsai, while knowledgeable, could improve in customer relations. "“It's been a very difficult process for our team.”" **BACKGROUND** Please describe your organization. I work for a child health system. **OPPORTUNITY / CHALLENGE** What business challenge were you trying to address with the Bonsai Media Group? We needed to build out a whole new website for our initiative. **SOLUTION** Please describe the scope of Bonsai's involvement in detail. We had a new idea to help child health systems reform health care. We're asking those systems to think more about prevention care as opposed to chronic care models. Because both the concept and the project were so new, we needed Bonsai Media Group for their web design services, but they also provided a lot of guidance to help us actually understand the process of creating a website. Even though none of us are really tech-focused and none of us have designed websites before, we had plenty of great ideas as to what we wanted the website to be about. There was a real need for someone not just to build a website, but really to help build out our vision and think collaboratively with us. How did you come to work with the Bonsai Media Group? We found them through a recommendation from another developer with whom I had worked on another project. However, we did go through a full and open bid process where we sent out request for proposals to about 15 different firms. Could you provide a sense of the size of this project in financial terms? We have a tight budget, and we're capped at $100,000 for the total project. What is the status of this engagement? We started working with Bonsai in February of this year, and we're still currently working with them. **RESULTS & FEEDBACK** Could you share any statistics, metrics, or other feedback from this project? We just officially launched the website today [September 2015], and we're very pleased with it. We're already receiving quite a bit of positive feedback from people who are part of our community. As far as the process of developing the site was concerned, however, that's been less than pleasurable. In fact, we wound up having to spend money to hire a third party to manage the Bonsai Media Group. It's been a very difficult process for our team. We found ourselves in a position where we just could not work directly with our developer. It was just not a very positive experience. That third party that we wound up hiring was actually the individual who brought the Bonsai Media Group to us. Is there anything Bonsai Media Group could have improved or done differently? The person we were working with from Bonsai is probably a very talented developer; however, he should never be the one to interact with customers. He's simply not very good at handling customer relations at all. In fact, he tends to use language that is threatening in nature and quite counter-productive. We were at a point where we felt like we just wanted to get the project over with. We definitely didn't want to pull out, but we certainly couldn't continue to have what was becoming a continuing confrontation between Bonsai's developer and just about every one of our staff members. We brought in this other developer, who had really been counseling us behind the scenes every time one of these issues would blow up with Bonsai. I guess he was trying to work behind the scenes with Bonsai's developer, even to the point of coaching him, but the situation was untenable for us. We wound up putting our new developer on retainer to be the go-between and deal with Bonsai. --- #### Web Design for Electrical Company **The Project** - Services: Web Design - Project size: Confidential - Project length: Mar. 2015 - Ongoing **Project Summary**: Bonsai is developing a mobile-friendly website which can be used to post information and showcase services. **Review Rating**: 5.0 - Quality: 4.0 - Schedule: 3.5 - Cost: 5.0 - Willing to Refer: 4.0 **The Reviewer** Director of Business Development, Electrical Company - Industry: Utilities - Review Type: Phone Interview - Verified **The Review** — Aug 31, 2015 **Feedback Summary**: Bonsai captured the requirements and delivered a product according to the specifications. Furthermore, the team went beyond and resolved an issue with images not displaying properly on some devices. Bonsai’s CEO receives positive remarks for his attentiveness and personal involvement in the project. "“[T]hey are delivering exactly what we need in a very cost-effective manner.”" **BACKGROUND** Please describe your organization. We're based in the United States, and we are a utility construction services company. We're a holding company for about six businesses that provide utility solutions to power companies. What is your position? I am the director of business development. **OPPORTUNITY / CHALLENGE** What business challenge were you trying to address with the Bonsai Media Group? We were looking for someone to partner with us to build a website for our company. **SOLUTION** Please describe the scope of their involvement in detail. We wanted to create an industry-leading website that was mobile friendly and descriptive of what we do in a simple, straightforward way. The Bonsai Media Group helped us build that website. They were successful in getting us what we needed. How did you come to work with the Bonsai Media Group? I actually had met with about five different vendors nationwide. Bonsai was referred to us by a consultant who is working for us on the IT [information technology] side. He was clearly able to get across what we needed from a delivery standpoint, and Bonsai was able to accommodate those needs. Could you provide a sense of the size of this initiative in financial terms? We have spent somewhere in the $10,000 to $50,000 range working with Bonsai. What is the status of this engagement? We started working with them at the end of March 2015, and the engagement is ongoing. **RESULTS & FEEDBACK** Could you share any statistics, metrics or other feedback from this engagement? Bonsai is working on putting our site into production today, so we really don't have any hard data as yet. But, Bonsai Media Group has been very attentive to our needs and has really gone above and beyond to make sure that, at the end of the day, we will be happy with what they are delivering. They've done a great job. What distinguishes Bonsai Media Group from other providers? We were at a point where the resolution of images weren't exactly what we wanted because every device is different. I was very impressed with their owner [Jason Labaw]. He took time out of his busy schedule to spend a day working through that problem and coming back to us with an action plan on how to make those images look better. I was very impressed with his attention to detail and willingness to go above and beyond for us to make things right. Is there anything the Bonsai Media Group could have improved or done differently? We need to improve our communication process on both ends. They went down the path of building a static site for us, but because of the changes we were asking for that never came to fruition. The project was delayed but, at the end of the day, they are delivering exactly what we need in a very cost-effective manner. --- #### Web Development for Construction & Utilities Company **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: Jan. 2019 - Ongoing **Project Summary**: Bonsai Media Group developed a website for a construction solutions company. This includes providing creative and technical support on an ongoing basis for the customer-facing site. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** President & COO, PrimeLine Utility Services - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Nov 14, 2019 **Feedback Summary**: The site successfully captures the brand's image and spirit and distills information to clients. Bonsai Media Group delivers quality products according to the client's timeline and requirements. The team's seamless workflow ensures that both teams are on the same page at all parts of the process. ""Bonsai Media Group has been a great partner from both a technical and creative perspective." " **BACKGROUND** Please describe your company and your position there. PrimeLine Utility Services is a leading provider of construction, maintenance and design solutions for the electric, gas and telecommunication industries. Our customers range from municipalities and cooperatives to large investor-owned utilities, telecommunication companies, and commercial and industrial firms. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Bonsai Media Group? Website development What were your goals for this project? Bonsai led the creative, technical and ongoing support of our customer facing website. **SOLUTION** How did you select this vendor? Peer references Describe the project and the services they provided in detail. Bonsai led the creative, technical and ongoing support of our customer facing website. What was the team composition? Project manager, creative lead and developer **RESULTS & FEEDBACK** Can you share any information that demonstrates the impact that this project has had on your business? The end product conveyed PrimeLine's image and provided the content/capability we wanted to share with our current and prospective customers. How was project management arranged and how effective was it? We had both formal weekly project update calls and Bonsai was always available for ad-hoc questions and feedback throughout the process. What did you find most impressive about this company? Bonsai Media Group has been a great partner from both a technical and creative perspective. I can count on them to delivery on-time, on-schedule which is exactly what we had hoped from. From a support perspective, they have always been quick to respond and very professional in their support of our business. I could not be more pleased. Are there any areas for improvement? No --- #### SEO Services for Executive Search Firm **The Project** - Services: Search Engine Optimization - Project size: Less than $10,000 - Project length: Jan. 2018 - Ongoing **Project Summary**: Bonsai Media Group provided SEO services for an executive search firm. They specifically helped keyword retargeting.  **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-Founder and Managing Partner, Herd Freed Hartz - Industry: Business services - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Nov 13, 2019 **Feedback Summary**: The SEO work increased leads and helped the firm rank highly on keywords. Bonsai Media Group worked smoothly and was flexible. The marketing approach was upgraded.  ""This has led to an increase in business development leads..." " **BACKGROUND** Please describe your company and your position there. I'm Co-Founder of an executive search firm in Seattle **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Bonsai Media Group? Hired them to help us win with SEO and keywords. What were your goals for this project? Be #1 in 6 strategic keywords **SOLUTION** How did you select this vendor? We chose Bonsai as they brought the most insight, track record and more likable than other vendors we interviewed. Describe the project in detail. Bonsai worked to understand our target marketing, clients and competitive landscape. They showed us current rankings (we were behind a few competitors which annoyed us), and they made a plan to get us to #1 in all 6 keywords. They did it! What was the team composition? Had a project point person who then coordinated with internal SEO and technical teams. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? They made us #1 in 6 keywords. This has led to an increase in business development leads that 3x paid for their service How effective was the workflow between your team and theirs? worked smoothly and they adjusted to our style What did you find most impressive about this company? pre-assessment of our site, SEO and strategy. We thought we were doing better than we were and needed to upgrade our marketing approach Are there any areas for improvement? None - we continue to use them for a reason --- ## Portfolio & Awards ### MBA Exchange Fostering Genuine Mentor-MBA Applicant Connection MBA Exchange, experts in application consulting, needed a website upgrade. The old one didn't attract the right crowd and was hard to navigate. The mission: boost their appeal to grad school applicants. We delved into the applicants' world, highlighted MBA Exchange's strengths, and crafted key messages for their site. With a revamped website and improved navigation, MBA Exchange saw a surge in consultation requests, longer site engagement, and a 3104% boost in web traffic. Today, MBA Exchange seamlessly connects more grad school applicants with mentors, making MBA dreams a reality. ### Advanced Farms Matching a Cutting-Edge Technology with a Website that Tells Their Story Advanced Farm, a pioneer in self-driving tractors using machine learning, needed a website upgrade. The challenge? Unpack complex tech for both experts and laymen, solidifying Advanced Farm as the leading force in fruit harvesting technology. Simplfying the Tech Diving into the intricacies, we broke down Advanced Farm's self-driving tractors through strategic video integration and interactive product displays. Why? To ensure diverse audiences could grasp the innovation at play. A User-Focused Design But it didn't stop there. We showcased how Advanced Farm's tech seamlessly operates across product lines with pervasive video integration on nearly every page. Why read about it when you can see it? The result: a website that not only tells Advanced Farm's tech story but makes it resonate across the board. ### CTG CTG's Website Revolution for a Tech-Forward Global Presence In a competitive landscape teeming with IT giants, CTG sought Bonsai's expertise to carve a unique niche. The challenge was to develop a global, multi-lingual website that not only told the evolving brand story during a significant identity shift but also tailored content for diverse regions. Bonsai's solution was a sleek website that seamlessly integrated regional brand ambassadors' content while maintaining a cohesive company identity. Prioritizing speed, the site ensured exceptional load times across countries. Beyond tech prowess, the website achieved a delicate balance, marrying the company's tech-focused solutions with its cherished culture. Packed with features like multi-lingual support, region-specific content, a multi-tenant CMS, WCAG 2.1 and GDPR compliance, integrated CRM/marketing automation, and SEO optimization, CTG's revamped online presence now speaks volumes to clients and potential talents alike. ### Supra Boats - Website Crafting Lightning-Fast Websites with Visual Finesse Crafting a website loaded with high-quality visuals and videos, yet loading in under 1 second, posed a challenge. Enter our solution, a fusion of speed and style tailored for Supra Boats. Seamlessly integrating WordPress with Elementor, incorporating video, CRM functionality, advanced analytics, and extreme page load time optimization, we redefined the digital showcase for Supra. This isn't just a website; it's a visual voyage that loads in the blink of an eye, setting a new standard in web design. Welcome to a Supra's digital showcase where speed meets style. ### Supra Boats - 3D/AR Revolutionizing Engagement and Sales: How We Used 3D/AR to Transform the Boat Buying Experience and Boost Leads by 109% In a world where online purchases reign supreme, Supra Boats faced the challenge of bringing their meticulously engineered boat features to life without requiring customers to be sea captains. Enter Bonsai with an innovative 3D/AR approach that redefined the game. The mission? To create an interactive, immersive, and educational experience that not only excited customers but set Supra apart in the competitive boating industry. Bonsai's solution was twofold: the 3D Product Web Configurator and the Augmented Reality (AR) Product Tour App. The 3D configurator allowed customers to explore every angle, customize features, and watch educational videos, all seamlessly integrated with Supra's internal systems. Meanwhile, the AR Product Tour App took things to the next level, enabling customers to virtually tour and customize boats in real-time, leading to a remarkable 109% increase in leads and a 40% boost in average order size. Supra Boats not only set sail into the digital age but also emerged with waves of success. Ready for boating weather? You bet.   ### La Palmera Crafting La Palmera's Online Fiesta La Palmera's online makeover was all about creating a digital fiesta that mirrors its lively culture and mouthwatering Mexican cuisine. From vibrant visuals capturing the essence of the restaurant to easy online ordering streamlined for the COVID era, we've made La Palmera's website a celebration. Fine-tuning navigation ensured a seamless online experience, optimizing for search engines and paving the way for future in-house orders. Beyond business, La Palmera's heart beats for the community, and we ensured their giving-back story took center stage on the revamped site. ### Union Gospel Mission Transforming Lives: A 245% Surge in Donations Through Our Website Redesign   In this transformative website project for Union Gospel Mission, our challenge was to effectively convey their impactful work and inspire deeper connections with potential donors. Recognizing the complexity of homelessness, we collaborated closely with the mission's team, adopting a holistic approach that extended beyond shelter and meals. Analyzing visitor journeys, we optimized the website for a seamless experience, tailoring paths for those seeking help, volunteers, or donors. Our solution crafted an emotionally engaging website, featuring real stories and interactive elements. Strategic calls to action and an immersive design resulted in a remarkable 360-degree experience. This approach significantly boosted donations (+245%) and revenue for Union Gospel Mission, empowering them to extend their support and make a greater impact in the community. ### JobInfoNetwork Digital Resurgence: JobInfoNetwork's 300% Surge in New Users with Bonsai's Web Transformation JobInfoNetwork, once a leader in Washington's job and business landscape, faced a setback after two years of development challenges. Turning to Bonsai for a solution, our collaborative approach included a targeted discovery process, defining key personas, and setting clear goals. The design phase focused on an engaging and educational interface, while our tech team leveraged React/Next.js and Umbraco Heartcore to craft a lightning-fast, fully integrated web app. The result? A custom web app featuring essential elements like a single-page application, authentication-enabled memberships, user dashboards, workflow automations, and notifications. Integrated SEO catapulted JobInfoNetwork to a remarkable 300% increase in new users. ### Vimazi Sprinting into Success: A Website Transformation for Vimazi's Running Revolution Vimazi, on a mission to revolutionize running with pace-tailored shoes, faced the challenge of breaking into the competitive running shoe industry. They needed a brand and website that resonated with the running community. Bonsai stepped in, crafting a vibrant website with an unmatched User Interface (UI) and User Experience (UX). Through thorough persona and competitor research, we ensured the site delivered core messaging and seamlessly guided users to make purchases. The result? A high-performing website positioning Vimazi for current success and future growth in the running industry and the digital realm, including the Metaverse. In a nutshell, Vimazi's journey with Bonsai involved transforming their initial website into a dynamic platform that not only showcased their innovative shoes but also set the stage for online expansion and readiness for emerging digital landscapes. ### Legend Brands From Chaos to Legend: Streamlining Multiple Websites In grappling with the challenge of managing three websites for different business units, Legend Brands approached Bonsai to unravel the digital mayhem. With our sleeves rolled up, we embarked on a journey of personalization and authenticity, defining three sets of personas and infusing design elements that spoke the language of Legend's industry authenticity. The solution emerged as a seamless fusion of sleek navigation and brand alignment, deftly catering to each persona's needs. We revamped product presentations, simplifying purchase paths through partners and dealers. What began as a web trilogy metamorphosed into a single, impactful hub—a digital legend for Legend Brands. ### UsTrendy Transforming UsTrendy into an eCommerce Powerhouse Facing the challenge of strengthening their market position and simplifying the customer experience, UsTrendy partnered with Bonsai for a Shopify website overhaul. Bonsai, with over 13 years of eCommerce expertise, researched competitors and tailored the site to fit the women's fashion industry landscape. The incorporation of Webkul enabled UsTrendy to efficiently manage inventory and orders on the website. The result? A streamlined, standout website that positions UsTrendy for future success. ### The Melbourne Revitalizing The Melbourne: Giving a Digital Makeover to an Iconic Seattle Landmark In a bustling market, The Melbourne sought Bonsai's expertise to elevate its presence among state-of-the-art commercial buildings. Struggling with an outdated website that lagged in search rankings, the challenge was clear: stand out online. Bonsai's solution transformed the brand by leveraging the iconic location at the heart of Downtown Seattle, emphasizing accessibility to public transportation, shopping, and cultural hotspots. The website redesign incorporated SEO best practices, an engaging user experience, and highlighted city amenities, presenting The Melbourne as the ultimate Seattle hub. The results speak volumes: a perfect Lighthouse score, an impressive 85% reduction in page size, and a lightning-fast 738ms load time. The Melbourne not only stands tall but shines brightly in the digital landscape.   ### Dragon Bicycles Dragon Bicycles Soars Online: Disrupting the Market for Premium Bikes Dragon Bicycles, a Seattle-based custom-fit road bike start-up, needed a sleek website to effectively convey its features, benefits, and compelling narrative. Our solution involved designing and developing a custom website on the Shopify platform, providing an engaging and seamless user experience. We also produced a series of concise videos that vividly showcased the value of Dragon Bicycles' premium products. Don't miss exploring the site's user-friendly "Easy Fit Tool" and the overall layout, which combines functionality with aesthetic appeal. The result is a visually striking and informative online presence that perfectly aligns with Dragon Bicycles' commitment to excellence in the world of custom-fit road bikes. ### BarTender Revitalizing a Legacy: Transforming Seagull Scientific's Brand and Website In tackling the challenge of rejuvenating Seagull Scientific's outdated image, Bonsai embarked on a mission to redefine their brand and reinvigorate their website. Recognizing the need for a contemporary overhaul, Bonsai delved into an extensive discovery phase, conducting interviews and delving into analytics. The revelation that BarTender Software was the primary driver of brand recognition led to a strategic decision to rebrand the company and modify the official URL. Bonsai's approach involved a visually compelling narrative, incorporating modern imagery and an animated video to communicate BarTender's features in a more engaging and approachable manner. The result was a successful transformation, breathing new life into Seagull Scientific's 30-year-old brand and reinforcing their position as an industry leader. ### Connect Mat-Su Unlocking Community Well-Being with Connect Mat-Su In the mission to uplift health and wellness in Alaska's Mat-Su region, Bonsai navigated the unique challenge of understanding community pain points in a rural landscape. Collaborating with Connect Mat-Su, the team employed user testing via PlaybookUX and conducted six focused groups, targeting service providers and care seekers. The insights highlighted the need for a site architecture overhaul on connectmatsu.org, emphasizing a streamlined format for search results and recommending a more explicit homepage image that resonates with the healthcare system and diverse community members. This collaborative effort not only pinpointed key improvements but also infused a touch of humor and authenticity into the journey toward community well-being. ### University of Washington School of Law Challenge:  The School of Law at UW needed an updated website with easy navigation that aligned with UW branding guidelines (color palette, font, iconography, typography, etc.) and their persona's (students, prospective studesnts, faculty/staff).  Approach: Bonsai leveraged our experience as an Umbraco Gold Partner to provide the School of Law with a website CMS that is easy to administer, update, and manage.  We brought in the UW brand standards, creating alignment with the university website.   Results: To date, the UW School of Law continues to utilize the website developed and designed by Bonsai. ### PLAN Washington When PLAN Washington came to us, they had four different sites and inconsistent customer experiences. We worked with PLAN Washington to evaluate various platforms and engineer a solution that streamlined their business so that the management of membership, payments, events, and content could all happen in the same place. ### Amazon Careers Amazon came to Bonsai looking for an Umbraco website to provide Amazon employee’s with a roadmap to growing their career within Amazon. The site is only accessible within the Amazon network and is the default page for their work stations. Security and performance were of the utmost concern, as there is a lot of information they did not want the general public to have access to. Tech | Publicly Traded | Global Operations | Multilingual Capabilities | Business Offerings Across Multiple Markets and Industries | 550,000+ Employees ### Impinj Impinj came to Bonsai looking for an Umbraco website that better reflected their offering and brand, is better optimized for search engines, had better social integrations, and converted more traffic into customers. In addition, Impinj needed the ability to dynamically present content specific to the users interests while having the ability to pin featured content while also automating and scheduling their content publishing needs. Bonsai worked with Impinj from ideation (discovery) to implementation creating an impressive and intuitive web presence. Software Industry | Publicly Traded | Global Operations | Multilingual Capabilities | Business Offerings Across Multiple Markets and Industries | 300+ Employees https://www.impinj.com/ ### Cascade Environmental Bonsai refreshed Cascade’s website to match the scope of their business. Given the extensive nature of Cascade’s services, technologies, and subsidiaries, the main priority revolved around simplicity, ease-of-use, and digital marketing domination. Energy Industry | Founded 2000 | Global Operations | Business Offerings Across Multiple Markets | 500 Employees https://www.cascade-env.com/ ### Doublechekk  The Doublechekk app is currently in beta, ready to launch in 2020. ### Oakpointe Communities https://www.oakpointe.com/ ### BarTender Software https://www.bartendersoftware.com/ ### Holy Names Academy https://www.holynames-sea.org/ ### Kramer Leather https://www.kramerleather.com/ ### Chain Electric https://www.chainelectric.com/ ### Cyrene Apartments https://cyreneseattle.com/ ### BarTender Software - Introduction ### Dragon Bicycles - Why Choose Dragon ### Dragon Bicycles - Custom Fit Road Bikes ### Bonsai Video Reel 2019 ### Project with Samsung ### Project with Seagull Scientific ### Project with Taco Time Northwest ### La Palmera A pandemic challenge   The Challenge   La Palmera, a successful family owned restaurant with three restaurants in Seattle was seeking to upgrade their website and adapt to a COVID world.   WIth restaurant closures and limited staff upon reopening, La Palmera realized now was the time to update their website to provide a better user experience, expand their market presence, and to position for the future.   Bonsai was excited to take our experience supporting local Seattle businesses and to put La Palmera in the mouths of foodies.    Our Approach   With online ordering at an all-time high, Bonsai developed a website strategy focused on SEO, allowing La Palmera to be easily found online by their community.    Our website design strategy focused on delivering La Palmera’s culture, history, and authentic Mexican cuisine (fresh ingredients and highest quality tequila).     Bonsai positioned the website for a future internal online ordering system and leveraged their existing partners (Doordash & Toast) to support delivery orders upon website go-live.    Our Solution   Upon completion of our website redesign, Bonsai delivered a website built with SEO best practices, allowing La Palmera to identify and be easily  found  as the best, most authentic Mexican cuisine in the Seattle area.  ### BDA Redefining BDA's Digital Dominance In the quest to reaffirm its position as a premier merchandise agency, BDA sought Bonsai's expertise to overhaul its digital presence. Bonsai's approach was rooted in modern, agency-inspired design, commencing with a comprehensive discovery phase that included in-depth interviews, brand history exploration, and thorough analytics. The key was to differentiate BDA by showcasing its creative merchandising prowess through a contemporary user experience and strategic messaging. The revamped website not only spotlighted BDA's solutions, capabilities, and culture but also prioritized user-friendliness. With a database-driven architecture and refined call-to-actions, BDA's site became a seamless journey, reaffirming its status as the go-to agency for iconic brands like Starbucks, Orange Theory, and Seattle Kraken. ### Industry Recognitions - The MUSE Creative Silver Award - Best AR App - GRR - 20 Most Trustworthy Companies 2023 - Umbraco Contributing Platinum Partner 2023 - Umbraco Contributing Gold Partner 2011-2023 - Umbraco Contributing Platinum Partner 2023 - Graphic Design USA - 2022 Digital Design Awards - Top Seattle Branding Agencies by Expertise.com - Top Seattle PPC Agencies - Top Seattle Digital Marketing Agencies - Best Enterprise SEO by Find Best SEO - Best SEM Companies by Find Best SEO - TopSEOs Top 100 Web Design Companies - The WebApp Market - #3 US Shopify Design & Dev - 2021 W³ Silver Award - Best Visual/Experience - 2021 W³ Gold Award - Best Home Page ## Key Clients - Amazon ## Packages ## Locations (1) ### Seattle, WA (Headquarters) - 1700 Westlake Ave N Ste 200 - Seattle, WA 98109 - United States - 16 - 20 employees - Phone: 206.528.2515 ## Contact Bonsai Media Group [Send a message](https://clutch.co/profile/bonsai-media-group) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/bonsai-media-group-inc-/) - [Facebook](https://www.facebook.com/BonsaiMediaGroup) - [X](https://twitter.com/BonsaiSeattle) - [Instagram](https://www.instagram.com/bonsaiseattle/?hl=en)