What evidence can you share that demonstrates the impact of the engagement?
Our old site was outdated and limiting our growth. Just being mobile friendly has had a significant impact on our business because customers are able to clearly view the website. Our numbers have steadily increased, and we’re seeing that the majority of our business traffic is coming via mobile devices.
Not only is the layout more user-friendly, but also more attractive and offers a better experience for customers. We’ve received a lot of comments from users about how much they appreciate the new look and feel. We continue to see steady increases in contacts and sales, and it’s all due to the work of Bonsai Media Group.
How did Bonsai Media Group perform from a project management standpoint?
We communicate up to three or four times per week by email in order to resolve any questions or requests. They’re very responsive, even replying late at night or on weekends. The team does a great job of explaining technical processes for people like me who aren’t familiar with how to manage the more complex components of a website, and have gone out of their way to send video tutorials so I could confidently train myself.
For marketing, we have video conferences once a month with an easy to understand breakdown of analytics.
What did you find most impressive about them?
The majority of their staff is young and up to date on the newest technologies in regard to web design and marketing. The members of Bonsai Media Group’s team work well together, and their communication skills are excellent.
Beyond that, they’re incredibly welcoming and invested in us. We even had a team member drop by on Christmas Eve to deliver a gift from their entire team. They clearly care about each individual client and are eager to help us find success.
Are there any areas they could improve?
I’m sure every company can improve on something, but everything they did for us was great and the pricing was fair.
Do you have any advice for potential customers?
Give them a try! They have the expertise to help, and that was made clear from looking at their previous work. Everything that we’ve experienced with them has been hassle-free and yielded great results.