BOA Ideas

BACKGROUND

Introduce your business and what you do there.

I’m the general manager for a beverage retailer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BOA Ideas?

We collaborated on the launch of the new D2C capability in 2020 for our French website. They were focused on the back office and ensure that our D2C capability will be perfectly implemented by the time we agreed.

SOLUTION

What was the scope of their involvement?

They worked to ensure that the back office and IT services worked. They were doing development and playing a consulting role on key technical questions.

What is the team composition?

We worked with two people.

How did you come to work with BOA Ideas?

They were working with our global parent company. When we kicked off the D2C project for France, they came on to work on this project.

What is the status of this engagement?

We worked beginning in November 2019, and the project finished and the site went live in April 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

From a qualitative standpoint, they delivered everything they were supposed to deliver. I don’t have quantitative metrics.

How did BOA Ideas perform from a project management standpoint?

They have completed work on time and consistently. They complete the task when they’re supposed to.

What did you find most impressive about them?

Their collaboration skills impressed. I had a great time collaborating with them. They’re a great and collaborative team. I’m not technical, but they are, and they’re able to explain complex topics to people who are uneducated on technical matters.

Their leadership also impressed. They take responsibility for their work, and they deliver on their commitments.

Are there any areas they could improve?

No, frankly speaking, they were great.