What are the results of the project?
It's now possible for us to generate reports and tracking of real-time data via the Salesforce dashboards. We can now save all of our data into a single, accessible system, including scanned documents. These improvements have seriously aided our ability to collect and retain important information as well as make it easier to access. Our volunteers have been pleased with the improvements because it not only saves them time, but it also makes their jobs much easier to perform.
How did Business Marketing Tools perform?
They did a wonderful job. They met all of their deadlines and completed the entire project within budget, which almost never occurs. Moreover, they've provided us with great ongoing support, which has been indispensable.
When working with Business Marketing Tools, was there anything unique about them compared to other companies that you may have worked with?
They're extremely professional, and their schedules mean a lot to them. They have considerable expertise with Salesforce, perhaps more so than any other developer I've worked with in the past. They have never had a problem with delivering a solution we needed.
Are there areas that you think Business Marketing Tools could improve upon or you would do differently?
I believe that Business Marketing Tools has a vast amount of knowledge with Salesforce that they might be somewhat afraid to disseminate. It might be the proper business mindset to protect and maintain that knowledge for yourself, but it also makes my job more difficult. As a non-profit organization, it's in our best interest to hire someone who can train our administrator in these best practices. When the issues arise again, we can tackle the problem ourselves rather than continue to hire new developers. Ultimately, we don't like to pay someone for the same thing repeatedly, which is the model for most if not all developers.