Could you share any statistics or metrics from this engagement?
In terms of traffic, I don't know if we can dedicate it directly to what BlueTreeDigital has done, but there has definitely been an increase in website traffic. We only had one social media outlet a year ago; now we have four. We're also going to more conferences. We're doing more to engage people outside the traditional government consulting type of small firm. We're a small firm, with only 105 full-time employees. Increased traffic usually correlates to when we have press releases and announcements.
We have had positive feedback on the look of our new website versus the old one. It's much easier to use and maintain, so I think there's been a value in just a maintenance program and that type of thing from an outside perspective.
How did BlueTreeDigital perform from a project management standpoint?
BlueTreeDigital did a very good job. There was one primary developer who was phenomenal in terms of response and developing appropriate technical approaches or resolving any kind of problems that we encountered. At this size of work, I don't have great expectations for a massive project line and daily updates, but they were very good.
BlueTreeDigital was very responsive to questions and very good at giving status updates. Since the middle of last year when we rolled out the site, we've engaged them on an as-needed basis and they've been very responsive to messages either from me or my management team.
What distinguishes BlueTreeDigital from other providers?
Compared to the last company that did work on our website, (the company that started it all and came up with the initial design) I think BlueTreeDigital is a significant improvement in terms of responsiveness and technical capability. Testing was a big thing, and we had had issues with our previous company. We'd go through testing and send over a list of the bugs and the things that we wanted to be changed, and that company would be very short in their response. We'd then test again and they had only done half of what we tried to overwrite. We'd documented the problem and didn't receive very good feedback.
The previous company was not capable of accomplishing certain tasks, something they never told us. In terms of direct comparison, BlueTreeDigital was leaps and bounds ahead of the competition. They are very detail oriented, took the time to understand our issues and concerns, and came up with the appropriate solution.
In a broader scope of vendors we used, in regards to technology and support, BlueTreeDigital is in the top layer of companies that we've dealt with. This being in terms of responsiveness, cost of the value they bring, cost-benefit they bring, and just being good to work with. Their people are very good. They're professional but friendly. It's more of a partnership versus vendor-customer relationship. That has an intangible value to it.
Is there anything BlueTreeDigital could have improved or done differently?
I don't think BlueTreeDigital could have done anything better. We're very happy with the end result. You can always say that they could have been a little bit more responsive. We would have slightly better communication but that's really going from a 9 to a 10. I never give anybody a 10 because there's always room for improvement. You can always do something better.