Could you share any statistics or metrics from this engagement?
As a vendor partner, they've probably assisted us with either introduction or help to consummate a sale on 20 vacation rental company contracts that we have. We partner on seminars all around the country, so it's sort of hard to count that up specifically. We do a lot together, and we value them as the strongest and the best partnership we have in the vendor arena.
What distinguishes Bluetent from other providers?
I think that they have the absolute best talent and skill in our vacation rental space, but that's probably not the most important feature. You just can't substitute their attitude, engagement, and responsiveness and, as I say, they were a partner. With other providers, I would have to call and ask what they were doing for us.
Bluetent is on the point. They take the initiative, lead the call, and report to us. It's just an entirely different style of relationship. They're very attentive, engaged, and accountable. We used two of the largest providers in the vacation rental space before we got to Bluetent, and they both failed in that aspect of the relationship. Bluetent's personal level of involvement, and the depth of the relationship is exceptional.
In hindsight, are there areas in which they could improve, or things you might do differently?
I really don't think so, and I'm not making that judgment on my own. I certainly was not engaged in the day-to-day. I'm relying upon my general manager, my director of marketing, those who worked closely with them, and the rapport, feeling, and happiness that they had. We didn't have any negative experiences.
They've taught us a lot. I don't there's anything that I could suggest that we weren't perfectly happy with, and I hear that around the country. They've got some really satisfied users.