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Bespoke Web Software and Design

4.8
4 reviews

We’re passionate about simple, user friendly experiences that help your business work better. It’s about understanding what you really need, pro-actively suggesting ways to do better for your users and stakeholders, and ultimately reaching your objectives.

 
$10,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
2001
Show all +
Cheltenham, United Kingdom
headquarters
  • 4 Saddlers Lane, Prinbox Works
    Cheltenham, GLS GL50 2UX
    United Kingdom
    01242244620

Reviews

4.8
4 reviews
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Software Dev for Training & Education Company

“They offer a personal touch to their work that makes them feel like part of our team.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2016 - Ongoing
Project summary: 

Bluelinemedia Ltd developed a bespoke education management system that allows their partner to monitor the learning and progress of its students. In their work, they included their client in explanations.

The Reviewer
 
51-200 Employees
 
United Kingdom
Director, Training & Education Company
 
Verified
The Review
Feedback summary: 

The deliverables impressed the partner, inspiring their confidence in keeping the team onboard for continued product maintenance. Creating a close relationship, their responsive project approach assisted them in fully understanding the logistics and goals surrounding the development.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of a training and education company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bluelinemedia Ltd?

We needed development help for bespoke management systems.

SOLUTION

What was the scope of their involvement?

They created a learning management system that allows us to control our student education programs. The tools lets us track the progress of our students on their learning journey. 

What is the team composition?

There are at least four developers working on the project. Simon (Senior Web App Developer, Bluelinemedia Ltd) was our official point of contact. 

How did you come to work with Bluelinemedia Ltd?

We advertised our needs and had several companies respond to us. Bluelinemedia Ltd came across with a good offer and was quite local to us. We felt that we could build a strong working relationship because they made their processes easy for us to understand. 

How much have you invested with them?

We’ve spent about $200,000 in total.

What is the status of this engagement?

We started working with them in 2016, and our teams are still collaborating on an ongoing basis.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

While we don’t track their work using hard metrics, they’ve given us excellent service through development and ongoing platform support. We’re really pleased with their work. 

How did Bluelinemedia Ltd perform from a project management standpoint?

They function almost as part of our organization, communicating with us daily. We’ve built a relationship that involves frequent updates. I know that they’ll pull out all stops if needed to meet a deadline. 

What did you find most impressive about them?

They offer a personal touch to their work that makes them feel like part of our team. We don’t see them as a separate entity anymore because they’re completely integrated with what we do. 

Are there any areas they could improve?

No, I’m very happy with the service we get with them. 

Do you have any advice for potential customers?

Be clear about what you need from them, even if you don’t know much about IT. They’re able to properly translate technical concepts. As long as you have a rough concept of your end goal, Bluelinemedia Ltd can support you.

5.0
Overall Score I’m very pleased with what they’ve done.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

CRM & Website Development for Employment Services Firm

"They proactively offer multiple solutions to satisfy our needs within promised timescales and budgets."

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4.5

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2019 - Ongoing
Project summary: 

Bluelinemedia Ltd developed custom software solutions for an employment services provider, delivering a CRM as well as a fully overhauled website and migrating existing data to both.

The Reviewer
 
201-500 Employees
 
Gloucester, England
Opertions Director, Employment Services Company
 
Verified
The Review
Feedback summary: 

Website traffic has increased significantly since the beginning of the engagement, delivering higher application rates as well as an overall increase, exceeding project expectations for both the success and professionalism of the Bluelinemedia Ltd team.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Well established multi-office UK recruitment agency / business delivering temporary worker and permanent employee introductions across most sectors. My position requires me to give operational support to the branch network.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bluelinemedia Ltd?

I wanted to explore a bespoke CRM option for our Consultants to store Client and Applicant Data, and be able to communicate to both / swap data in a controlled and recorded environment.

To replace an "off the shelf" software provider. I had a commensurate project to improve the functionality of the Company website, making it more interactive and giving applicants direct access to our branch staff.

What were your goals for this project?

To streamline CRM software to those areas used regularly and effectively, rather than having functionality that was never used. To create a website that was easily used by the public on multiple devices, and that was intuitive and made direct representation straightforward.

SOLUTION

How did you select this vendor?

Went to several possibles to discuss our aims, and Blueline Media understood our objectives well and were imaginative and offered a variety of solution.

Describe the project and the services they provided in detail.

They shared their ideas early on (before contract signed) and their transparency in this respect made me comfortable to partner with them. they were able to be flexible on levels of service provision which in some instances led to a reduction in costs for us.

What was the team composition?

Project Manager supported by three developers and an Illustrator.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our website quickly drew an audience of +5% month on month, and the number of applications via website started at sub-1% of visitors, grown to 3.4% in 12 months with average visitor numbers also up by c. 64% at end of year 1. CRM work is still subject to testing TBA but so far is looking great.

How was project management arranged and how effective was it?

Project Manager was easily accessible at all times and able to offer immediate advice by phone or research and return with advice within 24 hours. Bi-monthly meetings face to face to see "live" development content and discuss issues and additional functionality as opportunities arose.

What did you find most impressive about this company?

Direct access to decision makers at all times. They proactively offer multiple solutions to satisfy our needs within promised timescales and budgets.

Are there any areas for improvement?

No, they are sincerely engaged appropriately and effectively.

4.5
Overall Score I don't give 5/5 ratings.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Easy. they were very accomodating.
  • 4.0 Cost
    Value / within estimates
    Blueline media were very accomodating in structuring costs and charges to suit the level of development progress at any one time.
  • 5.0 Quality
    Service & deliverables
    10/10
  • 5.0 NPS
    Willing to refer
    Already have done so.

Web Design & Portal Development for Real Estate Surveyor

"Their positive and proactive approach to problem-solving made a huge difference for us."

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5.0

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2017 - Ongoing
Project summary: 

Bluelinemedia Ltd designed a staff portal of a real estate company and surveyor's website. They continue to provide assistance with social media management and development services.

The Reviewer
 
11-50 Employees
 
Cirencester, England
Lucie Rowe
Partnership Manager, Moore Allen & Innocent LLP
 
Verified
The Review
Feedback summary: 

Showing full commitment to discovering solutions to complex problems, the team successfully completed the final deliverables according to requirements. The results have impressed the internal team, and communication has been seamless throughout.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Partnership Manager at a Rural Surveyor and Lane Agent firm which works across multiple disciplines throughout Gloucestershire, Wiltshire, Oxfordshire and further afield in the UK.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bluelinemedia Ltd?

Blueline have worked with the firm for several years providing web design, maintenance, development and online services.

What were your goals for this project?

To promote the business positively online and synchronise our online media coverage to include social media as well as developing an intranet staff portal for communication and information sharing.

SOLUTION

How did you select this vendor?

We have worked with them for many years and their professionalism and positive approach to problem solving made them a natural choice.

Describe the project in detail.

To provide full web design and ongoing development services and work to integrate that with social media and intranet services.

What was the team composition?

Marketing committee and other key management members

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project is live and ongoing and the results are positive across all areas.

How effective was the workflow between your team and theirs?

Outstanding

What did you find most impressive about this company?

Their positive and proactive approach to problem-solving made a huge difference for us. Never giving up, they were always striving to find a solution.

Are there any areas for improvement?

None

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website for Accreditation Organization

"They have been very prompt in responding to requests and delivering solutions."

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4.5

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
4.0
The Project
 
Less than $10,000
 
June 2014
Project summary: 

Bluelinemedia Ltd built a website for an accreditation organization. It included public pages, a members-only area, and a user-friendly design for the client and its customers to use.

The Reviewer
 
11-50 Employees
 
London, United Kingdom
Administrator, Professional Association
 
Verified
The Review
Feedback summary: 

The website arrived on time and met the client's standards for user-friendliness and ease-of-use. Bluelinemedia Ltd continues to provide support on an as-needed basis. Their diligence, quick replies, and quality work have stood out.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Our organisation is an accreditation body, awarding a 'kitemark'. I am administrator

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bluelinemedia Ltd?

Develop website with public pages and also a members area and online application form.

What were your goals for this project?

Simple website that would be user-friendly for our clients, and easy for us to administer and update, but to have support from Bluelinemedia for more complex developments.

SOLUTION

How did you select this vendor?

x

Describe the project and the services they provided in detail.

Website was developed as required within reasonable timeframe

What was the team composition?

x

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

x

How was project management arranged and how effective was it?

x

What did you find most impressive about this company?

Bluelinemedia have continued to provide support. They have been very prompt in responding to requests and delivering solutions.

Are there any areas for improvement?

None

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    I am very happy with Bluelinemedia
  • 4.0 NPS
    Willing to refer