What evidence can you share that demonstrates the impact of the engagement?
The Android version is still in development, but the project has been highly successful. More operational groups use it than we anticipated; we now have 11 operational groups using the app across the globe, with several more groups who want to utilize it. It has been very valuable to the frontline operation. We just finished phase 2A and have begun working on phase 2B.
How did BlueFletch perform from a project management standpoint?
We keep a list of lessons learned and celebrate our successes as they happen. When any issues come up, their team is very open and amenable to addressing any of our concerns. They deliver on time. When we needed them to work 12–14-hour days to hit our date, they did it. They’re just a good partner.
We were really impressed with our first project manager. She was one of the best project managers I’ve ever worked with. The manager we work with now is also good and attends a weekly meeting with team stakeholders.
What did you find most impressive about them?
Although they’re a small company of 30–40 people, they’re a good partner. They’re very amenable and don’t try to nickel and dime us. They’re a very young, smart, and talented team. Whenever they have issues to address, they’re easy to talk to. They’re not combative. They’re open to constructive feedback and criticism.
We appreciate that they do what they need to in order to deliver everything on time. Since their team is local, it’s very easy to collaborate with them. Even though we’ll say they don’t have to come on-site for a meeting, they still come and do a face-to-face. They’re good and easy to work with.
Are there any areas they could improve?
My mobile QA tester is finding defects that I think their QA tester should find. They’re supposed to be performing full functional QA testing, this is being addressed with them.
I recently had to remind them again to use certain terms in lieu of others because when we get into meetings, people who aren’t part of our core project team will get confused.
Everything else I’ve addressed with them, they’ve taken immediate corrective action. There’s nothing else on our radar that I can think of that we need them to improve upon.
Do you have any advice for potential customers?
Once you give them the work, they hit the ground running. They’re a great partner. They’ve always been willing to do whatever we need, going beyond what they were contractually obligated to do. My advice to anyone that is thinking about hiring them would be to make sure to clearly communicate your expectations, especially if you don’t want them to make any assumptions, even on the smallest details, especially if you have complex legacy and internal-only applications. In the very beginning, they made too many assumptions; therefore, we faced a few preventable challenges and were headed down the wrong path for the tech solution and design. However, after discussing a few times, we were able to successfully overcome these challenges.