What evidence can you share that demonstrates the impact of the engagement?
Our old system only covered 30% of our processes, but we’ve been able to increase it to nearly 100%. There have been very few instances in which they didn’t deliver what we wanted, but they responded to our feedback quickly and were able to correct it. We’ve never had to roll back an update after it’s been launched. In hypersensitive software projects like ours, it’s difficult to translate a user requirement into a working system. Nevertheless, they’ve done a great job.
How did Blueberry Consultants perform from a project management standpoint?
We have a great relationship with both our project manager and the lead developer. During our weekly catch-up call, they let us know what they’re working on or are just touching base. Our manager does a great job communicating between our team and the developers, which can be tricky to manage. Still, we’re able to reach out to the developer directly if the project manager is unavailable.
In addition to our weekly calls, we receive emails from them and casual text messages. They also use Trello and an internal work tracking system. We have access to these tools so we can monitor project progress.
What did you find most impressive about them?
The project manager talks to us directly and has created a really great working relationship. We never argue about specifications, rather, they listen to what we need and are able to capture it. When we need them to change things or make tweaks, they’re very pragmatic. They also never nickel and dime us, because they know what we need.
Are there any areas they could improve?
Some of the technology choices we made at the beginning of the project are now out of date. We’ve also found a few significant bugs during testing.
Do you have any advice for potential customers?
I’m a developer as well, so we have a common language and can communicate well. I still think if you don’t have that background, the partnership will still go well.