Blue Label Labs

What evidence can you share that demonstrates the impact of the engagement?

We did a user interview with a consumer on the app and a restaurant. Most of the feedback for the UI/UX was very positive for both apps. So far, my stakeholders, investors, and my team think the UI is wonderful. Their work has surpassed my expectations for the platform.  

How did Blue Label Labs perform from a project management standpoint?

They were great at meeting our deadlines, staying on track to make sure each person was working diligently on hitting deadlines. The timeline worked out well because of that. We used Asana to communicate and comment on their iterative work. 

What did you find most impressive about them?

They’re a dynamic team that knows what they’re doing. They came up with solutions based on really loose concepts, providing tons of functions that I wasn’t anticipating.

Are there any areas they could improve?

They didn’t immediately relay information regarding budget changes immediately, and that would’ve been helpful for planning purposes. However, when I brought this up with them, they recognized the issue and waived the additional amount on the invoice. 

Do you have any advice for potential customers?

People should work with them because of their dynamism and skill. They responded quickly to requests, so make sure that you’re on top of your game by providing them with information.

What evidence can you share that demonstrates the impact of the engagement? 

Our work is still ongoing, but we will continue to work with Blue Label Labs for the development phase. Their team has been professional throughout the process, displaying creativity and expertise. Tanya was exceptional in taking my idea and turning it into a working prototype. Danny created a beautiful landscape and visual presentation of the product. Kelly, our project manager, did an excellent job keeping everybody on task.

How did Blue Label Labs perform from a project management standpoint?

Blue Label Labs is extremely responsive. I could reach any member of their team by telephone, Slack, or email and get an immediate response. Their availability for their customers is uncanny. From that point of view, they were extremely engaged in the product and working with me to make sure any questions were answered immediately so they could move quickly. 

What did you find most impressive about them?

It felt like I was working with family members. Not only were they extremely professional in the way they were dealing with me and my vision, but they were extremely creative when it came to enhancing that vision.

Blue Label Labs is very fun to work with. Our weekly calls are always fun and interactive. Having that enjoyment working with the team is exceptional. They are truly interested in my success as a founder and continue to do more than just help me design a product. They put me in touch with people in the industry that can help further my progress as a first-time entrepreneur.

Are there any areas they could improve?

From my point of view, no. They were really hitting on all cylinders and they’ve got their operation and work management down to a tee. Their team worked extremely well together. Of course, you have some back and forth disagreements form time to time, but I think that only helps further the cause because everyone has such passion in the work they’re doing. 

Do you have any advice for potential customers?

When working with a team like theirs, embrace it. Ingraining yourself in the process as much as possible means you’re going to get more out of it. You can put together an idea and they’ll take it and run with it without a problem, but if you sit on the sidelines the whole time it’s not going to be as great of an experience.

What evidence can you share that demonstrates the impact of the engagement?
 
The app is specifically for research and is being used in a very controlled environment, so it’s not freely available yet. 

That being said, we’ve collected some data on the UX, which has been overwhelmingly positive. We’ve learned a lot about what people like and don’t like, and Blue Label Labs has worked with us to make it even more user-friendly and functional over the years.

How did Blue Label Labs perform from a project management standpoint?

They’ve been phenomenal in terms of communication. Their project managers keep in touch with us during the active moments of a project, and we schedule weekly meetings. 

Blue Label has been really great about hosting webinars, and they’ve only gotten better since. I engage in webinars and conference calls with them. The more technologically-engaged people in my team use Asana.

What did you find most impressive about them?

It’s their adaptability. They have a good way of assessing our needs and working with us to tailor those needs.

Are there any areas they could improve?

No, there’s nothing I can think of. The biggest thing for us was communication and staying on target with the budget, and they’ve been on point with those.

Do you have any advice for future clients of theirs?

Clients shouldn’t go in with a strict, preconceived notion of what they want. Instead, it’s important to engage in communication with the Blue Label team. Explain everything you’re looking for and let them guide you on the tech side—that’s what they do best.

What evidence can you share that demonstrates the impact of the engagement?

I consider Blue Label Labs to be my CTO. I think that will be a big game-changer when I pitch to investors. At this point, when I show people the app, even individuals in my audience, they always praise the design. Throughout the development, every bug has been fixed within a week.

They’ve also brought their own ideas to the app that have been valuable. For instance, part-way through the build, we noticed that the app might need a tutorial so users can immediately understand how the game flow is going to work. They ended up going back and adding it after realizing it was needed. So, while we haven’t launched yet, I can attest that their work is impactful. 

How did Blue Label Labs perform from a project management standpoint?

We met in person a few times, and it was great to be able to sit down to collaborate. Those meetings made a big difference in sketching out the project in its early stages. Otherwise, we used Zoom, Asana, and email to communicate, all of which were effective. They’re very organized and were great at giving updates. The team was detail-oriented, keeping track of everything throughout the project.

What did you find most impressive about them?

They had an impressive ability to both transcribe my vision and contribute their own ideas to the project. They have a unique spin on what I’m doing, coming to me with suggestions on how I can improve the app and give my users a better experience. 

Are there any areas they could improve?

The price is a bit steep, but that’s because I didn’t have the funding that many startup entrepreneurs might have. Other than that, I can’t think of anything. They were organized and readily available to address my needs. Their team was also very clear about how certain decisions might impact my budget.