What was the scope of their involvement?
Blue Label Labs has developed our property management software. It’s a web- and iOS-based solution that allows tenants to pay rent, submit maintenance requests, and store applications. There’s also a chat system to help landlords and tenants talk directly.
After defining our expectations with their head of sales, they gave me some estimates and pitched a few designs. We decided to move forward with their ideas and went into a week-long design sprint, which resulted in a really great prototype that we’re actually still referencing today.
What is the team composition?
I initially worked with the head of product—who served as the sprint facilitator—as well as the product manager who was my liaison to the dev team.
In the summer of 2019, they both left the company and were replaced by Darrell (Digital Product Manager, Blue Label Labs) and Jim (Product Owner, Blue Label Labs). They were very transparent about the switch, giving me weeks of notice to prepare. I was upset at first because my initial contacts were so strong, but it’s worked out for the best.
How did you come to work with Blue Label Labs?
We’d interviewed a few companies before finding Blue Label Labs on Clutch. I contacted them through their website, spoke with their head of sales, and visited their offices to review their pitch.
How much have you invested with them?
We’ve spent approximately $350,000 so far. They’ve always been upfront about costs, whether something was going under or over budget. Generally, we’re on the same page about most things, so I’m pretty happy.
What is the status of this engagement?
We started working with them in November 2018, and the engagement is ongoing.