What evidence can you share that demonstrates the impact of the engagement?
We are a niche market within the Middle East for animation. We have a good amount of design and animation agencies here, but we needed someone creative who could offer a fresh approach. Blue Carrot has worked on different projects for international markets, but they gained their experience from this part of the world.
Naturally, they translate every idea into something customized for our culture, but are still able to apply an innovative, international look that our clients seek. These were the metrics that made everything happen, and we’ve maintained happy clients as a result.
After working with them, we’ve gained 2–3 returning clients. We no longer have to look for new business because Blue Carrot continues to create videos for us. We’ve been very happy with the engagement, and are looking for expansion next year.
How did Blue Carrot perform from a project management standpoint?
Everything has been great so far. I have one point of contact, Maryna [Creative Producer, Blue Carrot] aside from the CEO. Maryna handles everything with their designers and animators, and also writes the scripts. She communicates with me regarding any ideas or concerns, and after she sends me detailed projects plans, we follow up with each other. If I miss a date, or am late getting back to her, she sends me an email or pings me on Skype to remind me of deadlines.
What did you find most impressive about them?
The most prominent things have been their friendliness and flexibility. In our area, we face changes in projects even while submitting final deliveries. They are aware of this, and because they look to us as potential partners, they grant us flexibility regarding such changes.
Their quality of work is great and delivered in a timely manner. They sometimes work on weekends when we have tight deadlines just to deliver on time. We sometimes give them a number of projects, and they want to show their commitment.
Are there any areas they could improve?
I can’t think of anything right now. They’ve been perfect.
Do you have any advice for potential customers?
When working with Blue Carrot, or any outsourced company, it’s important to to determine whether or not continuous work will be available for them on a monthly basis. This way, they might be able to provide discounts or give more attention to certain projects.