What were the results of the project?
We've utilized them for more than a decade, and the relationship is still ongoing. I'm working with them right now on doing another arm of our site that relates to online sales.
Do you have any statistics or metrics on the project?
The metrics I get are excellent. I love it when people cold call me and say they can put me on the front page of Google. I tell them to go to Google right now. If we show up on the first page and customers find us and make a phone call, then he's done everything he needs to do, it's up to us from there.
We also advertise with Yellow Pages, and their rep recently reviewed our site and said it's the best website he's ever seen. So, there's never a time when I'm not super happy with what we got.
Is there anything unique or special about BlindDrop Design that really makes them stand out?
The thing I like about BlindDrop is, I can send an email off to them at any time. Just the other day, we had a glitch on the site actually related to the cache in my own computer, but I didn't know that. So, I sent an email, and within a few hours, at night, I got an email back saying that it was fixed. So, just great service – fast service. If I have an idea, we can have meeting, and I don't get a bill for it. When I ask for advice as a consultant, there's never a time I've gotten a bill, and as a result, I've always gone back to them when I'm ready to have the work done.
Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?
Nobody's perfect, but I can't think of anything. I'm happy with what I've got.
What advice would you give a future client of theirs?
The thing I like about is that they're personable. You're always talking to somebody who listens, and for me that's a big thing. There are a lot of knowledgeable people who want to tell you about their knowledge, and for me, the most important thing is to say, "I want to tell you all about what I need," and then you can apply that. There's a lot of times you get talked over before you get to the point where you feel comfortable that you've imparted all of the parameters that you're after. In that vein, make sure that you can sit quietly on the phone and listen while somebody talks, even in a non-technical way, until they start to slow down.