What evidence can you share that demonstrates the impact of the engagement?
In terms of social media, our analytics show that users have very positive sentiments about the new site, particularly the mobile-first design. We’ve also seen a dramatic increase in traffic to webpages that previously underperformed, which we attribute to improved site navigation.
Internal feedback has been great, with our executives responding very favorably.
How did Blenderbox perform from a project management standpoint?
They’re exceptional. The project manager they assigned is meticulous, detail-oriented, and one of the better project managers I've worked with in my 20 years of experience. We communicate through phone, e-mail, and various web tools, including Sifter for tracking issues and Basecamp for regular project communications.
What did you find most impressive about them?
The dedication of their president's senior leadership. When they presented their proposal, I asked what set Blenderbox apart. Their CEO looked me in the eye and explained that he stands behind his developers, project managers, and his company as a whole, and promised to personally ensure our satisfaction. You don't often see that level of dedication and he's stood behind every word.
Are there any areas they could improve?
I can't think of any deficiencies at this point. They've proven themselves capable and dedicated, so there's nothing I can fault them on.
Advice for potential customers?
Blenderbox is everything you would expect from a web development company. They schedule and complete goals in a professional manner, but what sets them apart is the dedication of their leadership. This makes them one of the most capable agencies I’ve worked with in my career.
The redesigned site has shown measurable improvements in navigation and earned positive feedback from both internal and external users. Project management skills are second to none, and personable leadership has established a long-term business relationship.