What evidence can you share that demonstrates the impact of the engagement?
They've been a tremendous and integral part of the Web site transformation for us. They've always continued to make adjustment to the Web site, make any new content upgrades and optimize things from the back end. So it continues to be an iterative process. The updates they provide have been great. As experts, they’ve brought us fresh ideas, tips, and best practices. They’ve taught us about the latest and greatest in website development. Our integral team is very pleased with the outcome.
How did Blacksmith Agency perform from a project management standpoint?
They usually deliver ahead of schedule, which is very refreshing. They’ve been very professional and they communicate very effectively. Now we use a system called Wrike for project management. All of our requests go through that, so it’s a very seamless process. It’s all about efficiency.
What did you find most impressive about them?
Their vision and wealth of knowledge in this particular space. They also really pay attention to detail. Even though they take care of everything at a high level, they also make sure that the nitty-gritty gets done. They’re not afraid to roll up their sleeves and do it themselves.
Are there any areas they could improve?
At the beginning, there were some growing pains when it came to communication. They could improve their communication with the client and let them know more about the ins and outs of the process. Obviously, we’re not experts, so we had to learn too. They could help the client develop a better understanding. Of course, a lot of these issues were on our end, and we resolved them in a few weeks.
Do you have any advice for potential customers?
No, they’re great. I would highly recommend them.