What evidence can you share that demonstrates the impact of the engagement?
We’ve already launched the first version of the app, and we’re moving forward to the second version. Even though their quote was lower in price than the other companies I spoke to, Blackburn Labs still delivered high-quality work. Since seeing their work, it turned out to be a way better deal than I thought.
They go above and beyond to understand the nuances behind our needs and have been able to bring that into the system. Despite the random tweaks we’ve requested, they’ve been able to meet our needs.
How did Blackburn Labs perform from a project management standpoint?
It was very agile and we used Trello to manage all the workflow. So I could see what the other team members were doing. There is a rep on the team who has a background in big data, so we were able to see the analytic side.
From a customer service standpoint, we have a lot of personal contact with the team and the team lead.
What did you find most impressive about them?
They deserve to be highlighted for having expertise in the healthcare space., I was really impressed with their attempt to understand what we needed, even in unfamiliar areas. They never bushed over things or generalized, they continued to hone their expertise in the healthcare industry.
Are there any areas they could improve?
Not at this point.
Do you have any advice for potential customers?
Just like with any project, make sure expectations are clear upfront. Additionally, the more complex the project is, and the more people involved, the more critical it is to understand how communication flows.