Based in France’s innovation hub Sophia Antipolis, BlackBoxSecu® provides security solutions against phone tapping and eavesdropping for audio communication systems (smartphones, fixed lines, VoIP and radios).
BlackBoxSecu also develops complex and customer suited embedded software solutions in the domains of cybersecurity, automotive, banking, IoT, M2M, and secure communication.
BlackBoxSecu’s offer is positioned as the reference for both private and professional security solutions for middle/large companies, governments, executives, lawyers, and VIPs.
With the growing insecurity and the need to protect our private lives, BlackBoxSecu offers both ease of use and cryptography technologies efficiency to ensure confidentiality of communications for sensitive or strategic information (professional or personal).
The company has been awarded the Innovation Award of Special Forces SOFINS 2017, Trophées de la Sécurité 2017 (Bronze medal) in France and has been selected by Village by CA (Crédit Agricole) for startup programs acceleration.
Using an existing product, BLACKBOXSECU developed a custom encryption solution for secure phone conversations.
The end customer loved the product, which is highly stable and innovative. BLACKBOXSECU excelled at customer service, domain expertise, and accuracy.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the CEO of an IT services company that works on IT security and telecoms.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with BLACKBOXSECU?
We needed a solution that would help our customers secure their phone calls.
SOLUTION
What was the scope of their involvement?
BLACBOXSECU developed an encryption solution that allows a secure conversation over the phone with anyone. They tweaked an existing product a little bit for our needs.
What is the team composition?
We work with three people from their team.
How did you come to work with BLACKBOXSECU?
They won some awards here in France, which was how I discovered them. After a technical discussion, I saw that they had the knowledge to do exactly what was needed. We understood each other.
What is the status of this engagement?
We started working together in 2017, and the work is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We’ve had extremely positive feedback. Everyone was happy with the end product. The product they made for us is stable and innovative.
How did BLACKBOXSECU perform from a project management standpoint?
They’re easy to communicate with. They’re highly available and customer-oriented.
What did you find most impressive about them?
They possess high-level technical knowledge and delivered exactly what we were looking for.
Are there any areas they could improve?
No, there’s nothing I’d have them improve.
Do you have any advice for potential customers?
Don’t hesitate to work with them.
RATINGS
5.0
"They’re great. Our customer loves the product they made."
Quality
5.0
Service & Deliverables
"They understood our needs and built what we needed."
Schedule
5.0
On time / deadlines
"They are always on time. Sometimes, they’ve found it difficult to reach me because I wasn’t available."
Cost
5.0
Value / within estimates
"They overdelivered."
Willing to Refer
5.0
NPS
"When it comes to telecom and security, they are highly skilled. I’d definitely recommend working with them.
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