Web Design, Development & Digital Marketing

Since 2004, we have succeeded in becoming one of the nations premier graphic design and web design / web development firms crafting innovative graphics, responsive website design, usability, content management, and SEO every day.

 
Undisclosed
 
$100 - $149 / hr
 
10 - 49
 Founded
2004
Show all +
Atlanta, GA
headquarters
  • Black Bear Design
    5342 Peachtree Rd. Suite A
    Atlanta, GA 30341
    United States
other locations
  • Black Bear Design
    15720 Brixham Hill Avenue, Suite 300
    Charlotte, NC 28277
    United States

Portfolio

IT Maintenance Sales Brochures

Smart 3rd Party is a 3rd party IT Maintenance Company that stands out from the rest. Looking to update their sales brochures, the client came to us and we established a design to match their fun attitude. Using iconography, bold colors, and dramatic cropping of imagery, our design team delivered a long-lasting look.

Machinery Dealer Ecommerce Website Design

The Equipment Hub is a new and used machinery dealer that provides superior industrial equipment solutions to manufacturers throughout the world. Working with the client, our team of web developers and designers put together an ecommerce site with a filtered search functionality, membership option, and unique shopping experiences for each individual logged in.

Manufacturing Internet Marketing / SEO

For Abel Womack, we started out with a refreshed website and moved right into SEO, PPC Marketing, retargeting, social media, email marketing, and automated marketing.

Real Estate Investment Brochure

Centennial Financial Group came to Black Bear Design looking to improve their real estate investment brochure. We gathered our team of designers and expert copy writers to put together a beautiful brochure using elegant photography and a clean, modern design.

Photography Logo Design

Fireweed Mountain Photography came to Black Bear looking for a logo inspired by Alaskan nature. Wanting to include their state’s national flower and wilderness, our designers worked with the client to deliver a striking logo with stylish, rustic imagery.

Staffing Website Redesign

Prestige Staffing specializes in providing elite candidates to fulfill job openings in the IT and Healthcare industries. Reaching out to Black Bear Design, the client asked us to update their homepage and make the whole site fully responsive. Our developers knocked this out of the park designing the website to be mobile responsive and optimizing the site for mobile-first indexing

Reviews

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Full Service Digital Marketing & Dev for Project Management Company

"Their customer service and deliverables are truly outstanding."

 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2018 - Ongoing
Project summary: 

Black Bear Design is the design and development partner of a project management company. So far, work has included graphic design, website development, and content creation and management.

The Reviewer
 
1-10 Employees
 
Atlanta, Georgia
CEO, Project Management Company
 
Verified
The Review
Feedback summary: 

Black Bear’s work has lead to an increase in social media and website interaction for each company whose project they have worked on. Their project management and communication has stood out, helping this young engagement grow into a long-term partnership.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of a project management company that handles projects for any size company that doesn’t have a full time project manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Black Bear Design?

I had a few clients that needed help with website development, content creation and management, and creating some graphics.

SOLUTION

What was the scope of their involvement?

They have created some very engaging graphics that hardly required any editing or feedback. They have also developed and designed a handful of websites for my clients, and are creating content to populate the sites.

What is the team composition?

I work with a project manager, a content creation lead, and a graphic designer.

How did you come to work with Black Bear Design?

I had done a few projects in the past where my clients had run into very bad experiences with design firms so, I had been on the lookout for a good vendor to work with if any similar projects came up. I had done some research on local companies and saw that Black Bear really stuck with their clients for the long-term. When I got to the point that I was ready to hire a vendor, they were the natural choice.

How much have you invested with them?

I pay them a monthly retainer that will come out to approximately $20,500.

What is the status of this engagement?

We have been working together since April 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Black Bear has done a great job of listening and identifying what my clients need in order to provide it to them. They have also been able to interact with my clients in a way that allows them to create the best possible designs for their needs. All of this has lead to growth in social media and website interaction for my clients, and the delivery of cohesive design packages.

How did Black Bear Design perform from a project management standpoint?

They have been absolutely amazing project managers; I think that is my favorite part of working with them. We communicate through phone and email, and we are constantly in touch. I never feel like they are delivering less work because I am on a retainer, and they are never afraid to reach out to me to clarify something important. They treat me so well I often feel like I am their only client.

What did you find most impressive about them?

Their customer service and deliverables are truly outstanding. They really have gotten all their work down to a science.

Any advice for potential customers?

I would say to ask questions and trust them. They have a great team that is willing to inform and guide you through your project, so don’t be afraid to ask them questions during the journey. Each person knows what they are doing, so trust in them and they won’t lead you astray.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    They were my best kept secret, but now the secret it out.

Full Service Digital Project for Animal Education Module Company

“You don’t find this level of customer service at a lot of agencies.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2017 - Ongoing
Project summary: 

Black Bear Design created a company logo and web platform for a digital animal education class. The team provided additional graphics and plugins to boost user engagement and comprehension.

The Reviewer
 
1-10 Employees
 
Marietta, Georgia
Andrea Oliver
COO, ActiveEyeQ, LLC
 
Verified
The Review
Feedback summary: 

The educational platform is praised by users for its design and smooth information flow. The Black Bear team prioritized user satisfaction and gave valuable feedback and guidance to improve the initial scope. The team was invested, responsive, and time-oriented throughout the project.

BACKGROUND

Introduce your business and what you do there.

I am the COO at ActiveEyeQ, LLC and we manage an online platform called AnimalCourts.com. It is an online education class for pet owners who may have gotten a violation ticket. We inform our users of their responsibilities as pet owners and help them understand their rights and the civil rules and regulations they must follow.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Black Bear Design?

We wanted a user-friendly and engaging platform for our class. The heavy legal language is hard to digest, so we needed to capture the customer's attention with engaging visuals to help them comprehend the information.

SOLUTION

What was the scope of their involvement?

Black Bear designed our logo and our entire web platform. They built the site on WordPress and created and integrated all of our additional plugins. They provided a lot of whiteboard illustrations and animations for our class and added a test feature to the end of each module. The team also helped with database management and social media strategies. We are now collaborating on marketing elements to increase our brand visibility.

How much have you invested with them?

We have spent over $50,000.

What is the status of this engagement?

We started work on the website in May 2017 and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our users are impressed by the design elements and the flowing structure of the classes. We have received positive and appreciate feedback on the graphics that they designed and incorporated into the program.

How did Black Bear Design perform from a project management standpoint?

We mainly communicated through an online work portal, but the team was responsive to requests and questions made via phone call and email, as well. They planned the scope of the project accurately and paid close attention to deadlines. The team is very skilled in web design and always provides valuable feedback or alternatives to improve the project.

What did you find most impressive about them?

Their detailed approach and level of communication exceeded our expectations. They made an effort to understand our vision of the project and did their best to produce it. You don’t find this level of customer service at a lot of agencies.

Are there any areas they could improve?

I know that everybody has room for improvement, but nothing really stands out to me.

Any advice for potential customers?

Customers should review Black Bear’s website and familiarize themselves with their services so that they enter the partnership with an informed plan for the project.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    A turnover in team members caused a few issues, but nothing major.
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Digital Marketing, Brand Awareness & More for Community Bank

"You will not find a more responsive and effective team than Black Bear Design!"

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2017 - Ongoing
Project summary: 

Black Bear Design handles the entire marketing strategy as well as branding, web design, social media, and more. Their recent efforts involve boosting brand awareness for a new web portal and mobile app.

The Reviewer
 
51-200 Employees
 
Atlanta, Georgia
Kim Nelson
CEO, BankSouth Mortgage
 
Verified
The Review
Feedback summary: 

Since their involvement in the company, there’s been increased brand awareness and an impressive growth in mortgage applications. Responsiveness, knowledge, and steadfast commitment to their customers’ success are among their biggest strengths.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of BankSouth Mortgage. We’re located in Atlanta, Georgia and produce $1.3 billion in mortgage transactions annually.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Black Bear Design?

We needed help with our branding, web design, web traffic, and overall marketing strategy.

What were your goals for this project?

Though we’re widely known throughout the state of Georgia and enjoy a top five market share position, we wanted to increase our brand awareness while achieving and maintaining the first market share position in Georgia.

We have pretty aggressive growth plans and recently launched a digital mortgage platform that will allow consumers to do business with us through an innovative web portal and mobile app. We mainly wanted create a strong marketing and brand strategy around this.

SOLUTION

How did you select this vendor?

After researching several other providers, we chose Black Bear because of their reputation and proven track record. Owners, Joel and Randee Black are extremely knowledgeable, attentive, and responsive. Their employees are also talented, pleasant, and eager to help.

Describe the scope of their work in detail.

The process began with a series of discovery sessions. Black Bear attended our company meetings and we quickly came to see that they share a similar company culture as we do, and that they could deliver according to our expectations.

The scope of our engagement is ongoing and quite extensive. They help us with our everyday immediate marketing needs, branding and brand awareness, web design, and our long-term digital marketing and social media strategy.

What was the team composition?

We work closely with Randee and her entire team of designers, content writers, social media experts, video team, etc.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since working with Black Bear, we’ve received countless positive remarks about our brand awareness and online marketing efforts. Since launching our new digital platform and executing our digital marketing strategy, we’ve seen a tremendous increase in our mortgage applications and expect that we will reach our goal of being on the first position of the market share in Georgia.

How effective was the workflow between your team and theirs?

We meet with our project manager weekly. They use a communication software program to track activity and manage the execution of all aspects of our engagement. You will not find a more responsive and effective team than Black Bear Design!

What did you find most impressive about this company?

We feel like they truly care about our success. They took interest in our business from the start and have always delivered on time, often exceeding our expectations.

Are there any areas for improvement?

Not that we saw or experienced. Joel and Randee Black work smart. They execute on their vision, are committed to their customers’ success, and have an absolutely incredible team!

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

WordPress Design for Staffing & Recruiting Agency

"Their devotion to our website’s success mirrored our enthusiasm."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May 2017 - Ongoing
Project summary: 

Black Bear Design built a website with UX design and optimization. They’re currently redesigning marketing collateral to coordinate with the new site, in addition to ongoing tech support and site maintenance.

The Reviewer
 
501-1000 Employees
 
Atlanta, Georgia
Jason Flomerfelt
VP Marketing, TRC Staffing
 
Verified
The Review
Feedback summary: 

Black Bear’s adherence to UX optimization significantly improved user-engagement. The new site attracts 20,000 more monthly visitors than its predecessor, and its bounce rate has declined by 30%. Their team’s frequent and transparent communication undoubtedly contributed to the project’s success.

BACKGROUND

Introduce your business and what you do there.

TRC Staffing is a workforce asset management company that provides recruiting and staffing solutions for various industries. As VP of Marketing, I oversee the marketing initiatives for every division within our company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Black Bear Design?

We work with job applicants and the companies that are looking to hire them. Our website didn’t have unique paths for the distinctive groups, which negatively impacted the amount time users were spending on the site. We needed a company that specialized in UX web design to build a new platform that catered to both our corporate clients and our candidates.

SOLUTION

What was the scope of their involvement?

The primary objective was to develop a WordPress website with a job portal and user database. We discussed our vision and provided supplemental documents during our initial meeting with the Black Bear team. They added elements to the basic wireframe that we offered to create a more complex outline of the website's infrastructure. After establishing the website’s structure, they implemented UX design for optimal engagement. Their web designer created a custom WordPress template based on our design specs and their knowledge of appealing fonts, color codes, and content arrangement.

They are currently updating our banner stand graphics and other marketing collateral to match our new branding. They also provide regular site maintenance and tech support as needed.

What is the team composition?

Black Bear’s owners assisted with development and platform initiatives, and we also collaborated with their project manager and web designer.

How did you come to work with Black Bear Design?

Black Bear was the most promising partner out of the five web development companies that we interviewed. We loved their convenient location near our office, but their attentiveness to our goals impressed us the most. Their portfolio proved that their team was well-versed in UX design, so we felt very comfortable hiring them for the project.

How much have you invested with them?

We spent between $30,000--$35,000 on the website redesign, with additional fees for support and maintenance.

What is the status of this engagement?

We started working on the site in May 2017 and launched the new website in September 2017. They’re currently redesigning our marketing collateral, in addition to maintaining the site.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There was an initial dip when we launched the site, but we eventually saw our 45,000 monthly visitors escalate to 60,000 each month. The bounce rate dropped from 40% to less than 15% due to users spending more time on the website and following the unique user paths. Enhancements to the job portal page have improved radius searches, keyword searches, job number searches, and the candidate experience as a whole.

How did Black Bear perform from a project management standpoint?

They effortlessly kept track of tasks and deadlines with their internal project management system. Dropbox and other online tools were used to share documents between our teams. We occasionally held in-person meetings, but we facilitated daily communication over the phone.

What did you find most impressive about them?

Black Bear’s infinite knowledge of the digital marketplace is remarkable, but their ability to build a website from the end user’s perspective sets them apart from other web developers. In addition to providing superior services, they kept us informed of every detail throughout the project; we weren’t surprised with additional fees or technical issues in the end. Their devotion to our website’s success mirrored our enthusiasm, making them feel more like an extension of our company than an external.

Are there any areas they could improve?

Our positive experience with them obscured their problem areas. They’re growing their team and expanding their services, but there haven’t been any changes in the level of attentiveness we receive from them. I would wholeheartedly recommend them to any company in need of website redesign.

Do you have any advice for potential customers?

Clear and frequent communication has been the most significant factor in our success with Black Bear. We always give them detailed instructions, and they offer the same courtesy with their regular status updates. In-person meetings have also helped the collaboration run smoothly.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design for Health Organization

"They're very sensitive to our budget and help prioritize tasks and projects as they arise."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2015 - Ongoing
Project summary: 

Black Bear Design provides ongoing web design expertise. The came on board to work on ColdFusion and eventually migrated the site over to WordPress. They also handle SEO and AdWords.

The Reviewer
 
1-10 Employees
 
Atlanta, Georgia
Manager, Medical Education Company
 
Verified
The Review
Feedback summary: 

Black Bear Design’s resources put in a great effort to keep the site running until its migration. The updated site has more exposure and improved SEO. Now, 55%–60% of users are on mobile devices and organic orders are increasing nationwide. The team is responsive and delivers deliver quality work.

BACKGROUND

Introduce your business and what you do there.

We offer courses to medical providers in the United States and Canada.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Black Bear Design?

We originally came onboard with Black Bear Design because our site was in ColdFusion format. It was an older platform that very few developers worked in or spoke the language of ColdFusion.

SOLUTION

What was the scope of their involvement?

After we worked with Black Bear on our site for a time, Joel and his team helped us make the decision that it was best to move onto an upgraded platform, which has proven to be much easier to maintain than ColdFusion. When we moved our services completely over to Black Bear, they implemented the site design template which we had already created with our previous developers. Black Bear set up the template and trained us so that we could work on the data entry. We chose to do the data entry ourselves due to the technical nature of the content.

Our entire business has become more automated since they've come on board. Things like shipping and customer orders are all more streamlined which is great. Our customers have the flexibility to easily add items to their cart, select from a variety of shipping methods and utilize coupon codes - features which were more cumbersome on our previous platform.

We are fairly vocal as a client about precisely how we want the product to develop, so we may not allow them as much freedom as they perhaps should be given. But they have wisely advised and encouraged us to add more modern features to our site such as a blog and Facebook postings to drive more traffic. They have also made helpful suggestions on placement of certain functions and links on the site.

Since one of the goals of the new site was to drive traffic, they have worked a lot on our Google SEO campaign. This has been very helpful. Our previous SEO personnel were not monitoring the ads closely enough and we were not getting the most benefit out of our pay-per-click campaigns. The careful attention to the SEO end has proven very helpful for traffic and sales.

How did you come to work with Black Bear Design?

We had our previous site on a dedicated server offered through another provider. Our previous ColdFusion developer had to relocate and our sales rep researched ColdFusion specialists. He put us in touch with Black Bear. It happened that Black Bear’s location was geographically ideal for us as well.

How much have you invested with Black Bear Design?

We do a $1,250 per month retainer fee, which covers 10 hours of site maintenance, SEO, graphics, and special projects.

What is the status of this engagement?

We started working with them in June 2015.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

As we transitioned to our new platform, Joel, Randee and the team put in many long hours to get our site up and running smoothly. The new site has proven to be more streamlined for our administrative side as well as the customer engagement.

Since revamping our SEO campaign, we immediately noticed more “organic” traffic from many regions of the country from which we had not previously had much customer engagement. We also became more mobile responsive which greatly improved our Google SEO score. It's opened up a lot of traffic and a larger customer base because about 55%–60% of our users are on mobile devices now, so it's critical to have that function.

How did Black Bear Design perform from a project management standpoint?

Very excellent. I really appreciate their responsiveness. They're always very eager with monthly meetings and audits to make sure we’re on task. They very quickly get things done.

Jena Simonds, who is the project manager, is very prompt. If we're involved in any sort of project, she says, "We need to get this done. Take a look at this deadline." and so on. She's very well organized and helps keep me on track as well.

What did you find most impressive about Black Bear Design?

They’re sensitive to the needs of a small business. I get the sense they can appreciate and perhaps recall what it was like to work to build the foundation of a business, grow the business, hire new people, and strive for a great business model. They're very sensitive to our budget and help prioritize tasks and projects as they arise.

In working with them, you get the feel of a family-owned and operated business with the resources of a large outfit.

Are there any areas Black Bear Design could improve?

No. I really couldn't have asked much more from them, especially considering what they came in on with our older platform. We knew the platform migration would be a huge project, but Black Bear’s team worked efficiently to help us make as smooth a transition as possible.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Always on time.
  • 5.0 Cost
    Value / within estimates
    I don't have much to compare it to with other groups because we've not been on retainer before. But we always make our deadlines, and it's good quality work, so it's a great value for the money.
  • 5.0 Quality
    Service & deliverables
    If we're giving them a project and we ask that it be done, it's always done correctly. There's not much back and forth to correct any changes that have been made.
  • 5.0 NPS
    Willing to refer
    I've already recommended them to several people.

Marketing & Design for Soccer Club

"They're very proactive and cognizant of the budget we're working with."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2014 - Ongoing
Project summary: 

Black Bear provided various design and marketing services. They improved the client's SEO, designed street signs, created newsletters, and posted Facebook and Google ads.

The Reviewer
 
11-50 Employees
 
Atlanta, Georgia
Jon Akin
Owner, Future Stars Soccer Academy
 
Verified
The Review
Feedback summary: 

Business has increased 25% in the past year as a result of Black Bear's work. The client has been very impressed with Black Bear's professionalism in products, communication, and customer relations.

BACKGROUND

Please introduce your business and what you do there.

I am the owner at Future Stars Soccer Academy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Black Bear Design?

We needed to increase our revenue and fill spots for our camp programs. We thought improving our online presence would be a good way to achieve those goals.

SOLUTION

What was the scope of their involvement?

They’ve done some design work for us, enhanced our SEO, and placed ads on Facebook and Google. They designed our street signs and our newsletters as well.

How did you come to work with Black Bear Design?

A mutual friend introduced us, and we had a couple of meetings. I did my own review of their work with some other clients. I was very impressed. We started out with a small retainer and then upped it to some of the packaging. We’re now in our second year of working with them, and I’m very satisfied with everything.

How much have you invested with Black Bear Design?

Our retainer is for 20 to 25 hours. My marketing budget is between $1,500 and $2,000 a month.

What is the status of this engagement?

We’ve been working with them for two years now, and we’re still with them, so the relationship is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work or the impact of the engagement?

Our business is up 25% this year. We went from being a very good product, but looking like a mom and pop shop, to “Wow, that’s a great product.” Everything Black Bear Design does is very professional—not just the product itself but the communication piece, the clients, and all the literature is consistent with our product.

How did Black Bear Design perform from a project management standpoint?

They have done very well. They keep us up to date on how close we are to filling our hours. They’re very proactive and cognizant of the budget we’re working with. I really appreciate that.

What did you find most impressive about Black Bear Design?

From a customer service and delivery standpoint, Black Bear Design is very interactive, friendly, and hands on. We’re both based in Atlanta, so we can easily meet. They were not condescending because we didn’t know much about marketing, but explained things and let us choose. The rapport is great.

Are there any areas Black Bear Design could improve?

I don’t think so. I’m 100% satisfied.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Content Marketing for Mortgage Firm

"Black Bear Design goes above and beyond to make sure I’m taken care of."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2015 - Ongoing
Project summary: 

Black Bear manages the client's online presence with SEO and online media services. They updated the client's website, post weekly blog articles, and manage various social media accounts.

The Reviewer
 
1001-5000 Employees
 
San Diego, California
Alex Caragiannides
Branch Manager. New American Funding
 
Verified
The Review
Feedback summary: 

Black Bear's work has earned the client 10 new customers, equaling about $4 million in loan value. Site traffice, leads, and social media engagement have increased drastically.

BACKGROUND

Please introduce your business and what you do there.

We are a mortgage company, and I am the business development manager and loan officer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Black Bear Design?

I wanted to get my brand, image, and team name on the digital map. I wanted more exposure on social media and online in general.

SOLUTION

What was the scope of their involvement?

They revamped my website, post blog articles weekly, and work on my social media. They have increased my exposure through SEO and online media.

How did you come to work with Black Bear Design?

I’m in a Mastermind group with someone who’s in the mortgage business on the east coast. He had his company use them for their website. I liked the way his website looked. I reached out to the owner of Black Bear Design and had a really good discussion. Based on that experience, I decided to give them a shot. We signed up for a six-month commitment and never looked back.

How much have you invested with Black Bear Design?

I am paying $2,500 for the service and probably another $1,000 to $1,500 for Facebook and other social media ads.

What is the status of this engagement?

I’ve been with Black Bear Design about eight months.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work or the impact of the engagement?

I have gotten ten new clients who found me on social media. That equaled about $4 million in loan value for me. I’ve also probably met over 50 realtor partners. That’s mostly how I get new people, from the realtors referring me. The increase in traffic on my website has gone up one thousand percent in six months. Social media engagement has increased considerably along with leads.

How did Black Bear Design perform from a project management standpoint?

Excellent. They were able to stay on top of everything. I would definitely give them a 5 out of 5 with regard to project management.

What did you find most impressive about Black Bear Design?

Black Bear Design goes above and beyond to make sure I’m taken care of. They serve me professionally and they stay in touch with me outside of work. Everyone at Black Bear Design always responds to my text messages, emails, calls, and questions. They don’t treat me like I’m a client. They treat me like a relationship they want to see grow. They want me to be successful. They have clients spending way more money than I spend, but they still treat me like a VIP.

Are there any areas Black Bear Design could improve?

I don’t want to sound like they’re doing anything wrong—because they’re not—but getting me more exposure and more leads would be nice.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

SEO for Material Handling Company

"I was impressed by how Black Bear Design handles our business relationship."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Black Bear provided HTML coding and SEO services. They also assisted with copywriting, graphic design, and marketing automation, and launched several PPC programs and Facebook ads. They are currently on a monthly retainer.

The Reviewer
 
51-200 Employees
 
Boston, Massachusetts
Marketing Manager, Material Handling Company
 
Verified
The Review
Feedback summary: 

The website is now loading faster, the images are optimized, and the bounce rate is decreasing. The client commended Black Bear's project management, citing their online system, weekly reporting, and availability.

BACKGROUND

Introduce your business and what you do there.

I am the marketing manager for an integrated material handling company in the Northeast.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Black Bear Design?

Since I'm not a programmer or developer, I needed help with the development and design of a WordPress website. I can manage to a degree but, sometimes, I have more complex things that demand my attention. My former agency was a one-person shop who subcontracted tasks to people overseas. I was not happy with their work, so I decided to look for a different contractor. I wanted an agency that had the skill set I could tap into. Also, the agency should be small enough that I could work directly with them.

SOLUTION

What was the scope of their involvement?

Black Bear Design focused on HTML coding and SEO [search engine optimization] for this project. They also helped with copywriting, graphic design, and marketing automation. We also launched some PPC [pay-per-click] programs and Facebook ads.

How did you come to work with Black Bear Design?

I got an email from the business development person at Black Bear, and I searched them online. We had a good connection, and I felt good about what they offered and how they operated.

How much have you invested with Black Bear Design?

We pay a monthly retainer fee of $3,400 to Black Bear Design. They provide a specific number of hours each month. If we go over that amount, we can pay for another block of hours.

What is the status of this engagement?

My company has an ongoing engagement with Black Bear Design. I consider them an extension of my marketing team.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Black Bear Design is cleaning up our website, and it's still a work in progress. One of my original concerns was the bounce rate on the website. Now, it's slowly going in the right direction. The website is loading faster than it used to and the images have been optimized. We also post a weekly blog that Black Bear Design handles occasionally. The project manager from Black Bear Design interviews our sales people and write a blog post. She has done a fantastic job of grasping the concepts based on the background information I provided.

How did Black Bear Design perform from a project management standpoint?

The project manager from Black Bear Design is wonderful. I can email or call her anytime. They have an online project system and they send me weekly reports. That works out well for us.

What did you find most impressive about Black Bear Design?

I was impressed by how Black Bear Design handles our business relationship. They're learning our business, and ours is a unique and complex industry. It's rare for me to say this to Black Bear Design: "You missed the target." I think it's only been twice in two years. They're pretty timely, and I've never had an issue with deadlines. They are always working in the background. They are also pretty proactive. When they see things are slow, they pick up the phone and ask what else they can help with. For me, it's all about the relationship, and I've seen the work they've done.

Are there any areas Black Bear Design could improve?

I don't always see the results for SEO and other long-term tasks. I don't know if there's anything that Black Bear Design can give me that would make me feel more comfortable and confident about what's going on. However, I can view several reports from Black Bear Design, and they are always open to questions. There was also a big hiccup early on, but we've worked through that, and we came out OK.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design for Neighborhood Watch Organizations

"Black Bear Design has good people who work hard and get the job done."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2013 - Ongoing
Project summary: 

Black Bear Design developed a website and corresponding backend database management. The agency is also collaborating on the creation of a mobile app.

The Reviewer
 
Atlanta Metro Area
Rodney Russell
President, The National Association of Neighborhood Watch Organizations
 
Verified
The Review
Feedback summary: 

The website has been functioning smoothly for several years. Black Bear Design delivered high-quality results and quickly resolved minor issues after the website’s launch. The team is experienced and can be trusted to complete complex tasks.

BACKGROUND

Please describe your organization.

Our company is called The National Association of Neighborhood Watch Associations Inc. We're based in Atlanta, Georgia. We have a program that helps people stay up to date with what's happening in and around their neighborhood. We're also developing an app that travels along with people. Wherever they may be, if there is a problem, they can report it, and everyone within a mile will get a notification. The website has been up for a couple of years. The app is not on the market yet.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Black Bear Design Group?

We needed a company to build our website.

SOLUTION

Please describe the scope of their involvement in greater detail.

They developed our site, including the backend database management for it. The app development is contracted to a group in India, but Black Bear Design is the brains behind it.

How did you come to work with Black Bear Design Group?

Joel Black was recommended by a friend who had also used Black Bear Design.

Could you provide a sense of the size of this initiative in financial terms?

The total cost for the website development was $10,000.

What is the status of this engagement?

We started working together in 2013. The website was launched that same year.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

There were issues to be resolved when it first came online, but overall their work was very good.

What distinguishes Black Bear Design Group from other providers?

Black Bear Design Group has good people who work hard and get the job done. I'm not tech savvy, so I leave that work to them.

Is there anything Black Bear Design Group could have improved or done differently?

The vendors in India that Black Bear Design use are moving along slower than anticipated, but that's to be expected because of the nature of such collaborations.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer