What evidence can you share that demonstrates the impact of the engagement?
The video BKDSN produced offered us many opportunities, both internally and externally. We have used it on our website, at dealer events, and for sales, marketing, and education.
The page views of our website increased because of the videos they created us. Working together led to a positive outcome for our business.
How did BKDSN perform from a project management standpoint?
Project management was great. BKDSN was very flexible and responded to us quickly. They kept an open line of communication over email back and forth. The only difficulty with communication was the difficulty from the time difference. I was based in Japan, while they were in Canada.
What did you find most impressive about them?
Their computer graphics BKDSN created were most impressive. The assets they made helped us create product images and video well before the offshore production, which was greatly beneficial for internal and external purposes.
Are there any areas they could improve?
We had them BKDSN include people in the video, and their output at the beginning wasn’t perfectly aligned with what we had envisioned. However, their work gradually improved. They still have room to focus more on the human element.
Do you have any advice for potential customers?
Since the team includes maybe 4-5 employees, they don’t have a lot of resources. They might have difficulty managing projects with a very short timeframe or create things last-minute. I advise potential customers not to give them a tight schedule without prior notice.