In terms of results, are there any metrics or user feedback that you can share that indicates the effectiveness of the work?
I know our management is happy with the websites. I'm sure in a couple of years, because websites usually only last that long, we'll probably revisit this and look at changing it up again. As far as I know, everybody likes our websites, but I don't have the hard analytics in front of me.
How would you describe their performance?
They are professional, friendly, and quick to respond. They are on top of it. When I send that chat, they get our issues resolved very quickly. If they don't know the answer, or don't know what's causing the problem, they quickly check with their staff and get back to me. It's always a pleasure to talk to them. We feel like we know each other so well now. I can't speak highly enough about their professionalism and friendliness when it comes to the customer service side of things.
They do good work as well on the design side. I've seen a lot of their sites that they've done. Some of the sites are really nice. The creative side of the company is really good.
Is there anything unique or special about Bizzuka compared to other companies that you may have worked with in the past?
I've worked with one other company at a former job. Even though they're a bigger company and more well known, the other company didn't offer nearly the quality of customer service or contact, the ability just to talk to them so easily. In my experience, the customer service is just [first-rate,] bar none.
On the other hand, is there any area that you think they could improve upon or that you would do differently looking back?
I've sent them suggestions about how they could maybe make their website better. They send all my suggestions to the programmers. There have been some things that I haven't quite seen come down yet, at least to the live site. That doesn't mean they're not working on it on their end. I feel like they listen to my suggestions and I know they have changed some things based on them. They do a good job of listening and putting in a bug in their developer's ears about things that they might do to enhance the customer's experience.