BizIQ

BACKGROUND

Please describe your company and your position there.

I am the assistant at a company that distributes lecithin throughout the U.S. and Canada. I assist customers with their orders as well as finding freight and organizing paperwork for the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BizIQ, and what were your goals?

We hired BIZ IQ to take control over our website in order to gain more customers and have our website pop up more often on search engines. Since hiring BIZ IQ we have had an increase in customers which is a main goal of ours.

SOLUTION

How did you select this vendor and what were the deciding factors?

BIZ IQ was affordable and always helpful to our company. Whether we need them to edit something on our website or if I have a question about a potential spam email, BIZ IQ is always happy and helpful when I need them.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Throughout our time working with BIZ IQ, we meet once a month in order to go over how the website is doing. As expected, we have had some decreases in certain keywords but a majority increase in customers asking about our products.BizIQ has helped boost our ratings on search engines, putting us on the top of the list when searching about lecithin. This is major as I have previously stated it has helped us get in touch with more customers through the past year.

How many people from the vendor's team worked with you, and what were their positions?

We mainly communicate with 1 individual who has people under them that help add articles and information onto our website. However, I am unsure of the number of people working under our main contact.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since working with BIZ IQ we have jumped spots on search engines, working our way to that number 1 position. Again this has significantly helped us in getting in touch with new customers which is our main goal.

Describe their project management style, including communication tools and timeliness.

BIZ IQ always works hard to make sure our needs are met. If I have a question about a new lead from the website, or am having problems even with my personal email, they are happy to help give us the steps to a solution and find out if the new lead is a scam or not. (We have received a scam email from BIZ IQ once saying we stole someone's information, however, BIZ IQ was quick to respond and let me know it was a scam and to not respond)

What did you find most impressive or unique about this company?

Their level of professionalism and quick response time is very important. I have never had to wait a long period of time before hearing back from my BIZ IQ consultant. He is always quick to respond and is very helpful with whatever it is we are asking of him.

Are there any areas for improvement or something they could have done differently?

None that I can think of. BIZ IQ is great with asking how things are going on our end and if we have any ideas to make our website better. They are also good with coming up with ideas to help make our lives easier when it comes to getting leads from customers.