What was the scope of their involvement?
They developed a service app for our central reservation systems e-commerce functionality. The goal of the product is to sell our properties, add inventory, complete reservations, and get customer feedback. Essentially, it’s like selling our properties and capturing the reservations, plus giving availability information to customers.
What is the team composition?
I worked with their subject matter expert, as well as their technical leads. They also introduced me to their offshore team, who I later interacted with also.
How did you come to work with Biz4Group LLC?
Generally, when we look for vendors to work with, we look at companies who have implemented similar types of solutions for hospitality vendors. In this case, we came across Biz4Group LLC. They work with other large organizations, which we thought was a good thing, and decided to approach them. I also reached out to other site managers on LinkedIn to get their input and received positive feedback.
Then, we met with Biz4Group LLC to better understand what they could deliver and how they could help us. They presented us with options, but were flexible, so we asked them to create a proof of concept for us. They completed a successful POC, which aligned 40%–60% with our requirements, so we moved forward with them.
What is the status of this engagement?
We worked with them from April 2016–February 2018.
The app has received favorable reviews on its intuitive interface. Biz4Group’s transparency and receptiveness to feedback helped build trust. The team was enthusiastic about the project and delivered on their promises.