Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
We don't have any meaningful quantitative metrics yet, but, from a qualitative perspective, the benefits I've gotten from working with Bixlabs have led to a great partnership, versus having only a vendor relationship. They are vested in giving me the best possible app and in giving users the best possible experience. I've appreciated the fact that Bixlabs has been willing to question me in a positive way. They've definitely helped us take what we already thought was a good idea and make it that much better in a collaborative fashion.
As a non-technical person, I found Bixlabs to be a huge asset and education resource for the things I needed to do and know in order to build and launch an app. They've helped me through many of the procedural elements that I would never have thought of. Bixlabs has offered different solutions for everything, whether it be security, hosting, and all other decisions that needed to be made.
How did Bixlabs perform from a project management standpoint?
I had a dedicated project manager whom I knew was my go-to person, whether it was through email, weekly calls, Skype, and so on. For the most part, we've had weekly calls since the beginning, which would vary in length depending on how much had happened in the previous week, what decisions needed to be made, and what we had to share between each other. We also used Google Hangouts for meetings, Google Docs for sharing information, and Instabug for capturing information from users and generating reports. We didn't use Slack.
What did you find most impressive about Bixlabs?
Bixlabs is a very knowledgeable group. They have experience in various facets such as design expertise or development. I found every person from Bixlabs to be knowledgeable in their respective field, and very reliable. No deadlines have been pushed from Bixlabs' side, compared to friends' projects that took a lot longer than anticipated to design and build. Bixlabs definitely cares about end results and are great at giving me extra attention and care, which can't be found in other vendors.
Are there any areas Bixlabs could improve?
I can't think of anything off the top of my head. I have collaborated and communicated with Bixlabs very effectively, and I have no complaints.