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Customer Research at Your Fingertips

5.0
2 reviews

Bixa is an award-winning marketing research studio bringing you the customer insights you need to capture attention, influence your audience, and transform your business. We offer brands the quantitative and qualitative edge they need to see a clear path forward. We specialize in mobile youth: Generation Z and Millennial research.

Yet whatever your research project, with Bixa, you'll get fresh research-based insights that drive direction and help you craft radically intuitive experiences. 

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$10,000+
 
$150 - $199 / hr
 
2 - 9
 Founded
2012
Show all +
Alexandria, VA
headquarters
  • 5810 Kingstowne Center Drive, Suite 120
    Alexandria, VA 22315
    United States
    301-541-7699

Portfolio

Key clients: 

IBM, PBS, Ogilvy, Influencer Mindset

Reviews

5.0
2 reviews
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Marketing Strategy for Change Management Company

"They delivered thoughtful insights that not only met our users' needs but also aligned with our company's strategy." 

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2019 - Ongoing
Project summary: 

Bixa performs market research and crafts recommendations for audience targeting. After planning out an initial strategy, they delivered a proposal for a three-brand system with three unique audiences.

The Reviewer
 
11-50 Employees
 
Alexandria, Virginia
Joni Rae
CEO & Executive Coach, The Mindset Group
 
Verified
The Review
Feedback summary: 

Revenue has increased markedly thanks to effective audience targeting. Bixa has proved to be quite adaptable and communicative. They staffed up quickly after onboarding and have since delivered intelligent recommendations and significant experience-based value.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the CEO of The Mindset Group, an enterprise coaching and change management consultancy.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bixa?

We hired Bixa for audience segmentation, branding strategy workshops, and the creation of a robust, customer-centered marketing strategy.

What were your goals for this project?

In the past, our branding and marketing strategy had been completely driven by our executive team and board of directors. Our goal in hiring Bixa was to transform our outlook into something more customer-focused. And wow, did they deliver!

SOLUTION

How did you select this vendor?

I has worked with Bixa's CEO, Sarah Weise, years ago when we were both at Booz Allen Hamilton and she was managing UX projects. I knew how good she was then and was thrilled to be able to work with her again.

Describe the project in detail.

Bixa has been invaluable in helping us understand and segment our target audiences and mapping out a strategy to build distinct brands for each. We kicked off our project with an amazing facilitated workshop where we white-boarded out everything. This helped us to clarify our goals, audiences, and what we knew about each target audience segment.

Before we hired Bixa, our branding was muddled together. Now that we have implemented their recommendations, we've built out an umbrella company and three distinct brands, with different audiences for each.

What was the team composition?

One of Bixa's lead researchers/strategists was our point of contact during the project. They brought on other staff as needed to support the project. We found even their junior researchers to be so impressive. You can tell they put a lot into their staff's training. 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

By getting our business niche just right, our business has taken off and our revenue has increased by over 300% as a result. We will be continuing with a package of weekly coaching because we have found their research and marketing strategy experience completely invaluable as our company scales.

How effective was the workflow between your team and theirs?

They were very flexible and quick to communicate. They ramped up fast and even led a workshop after-hours when our whole team could make it.

What did you find most impressive about this company?

I was blown away by the knowledge Bixa had about customer research and marketing strategy. They delivered thoughtful insights that not only met our users' needs but also aligned with our company's strategy.

Are there any areas for improvement?

No areas of improvement. We have had an immensely positive experience with the Bixa team.

5.0
Overall Score Excellent work!
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Extremely flexible. They even conducted a workshop after normal working hours for us.
  • 5.0 Cost
    Value / within estimates
    For the results that we have seen, their fee was nothing.
  • 5.0 Quality
    Service & deliverables
    Top-notch work. They are true experts in marketing research and strategy.
  • 5.0 NPS
    Willing to refer
    They were the best team for the project, and we will continue our relationship with them for years to come I'm sure.

Market Research and Testing for Large Design Agency

"They made sure things never slipped through the cracks."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May - June 2019
Project summary: 

Bixa Research performed user interviews and created a discussion guide and other materials based on their findings.

The Reviewer
 
10,000+ Employees
 
Denver, Colorado
Senior Experience Designer, Ogilvy
 
Verified
The Review
Feedback summary: 

The feedback gathered from the interviews yielded useful information. Bixa Research’s team was punctual, detail-oriented, and trustworthy.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the senior designer at Ogilvy. We’re an agency that focuses on UX design.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bixa Research?

We needed to conduct user research on a specific part of the business problem our client was facing. We hired Bixa Research to create a discussion guide for this project.

SOLUTION

What was the scope of their involvement?

Bixa Research created a discussion guide, which included writing three different narratives for the user research, conducting user interviews, and formalizing it all into a synthesis read-out, with actionable to-do items.

They conducted 10 usability interviews over the course of a week and then produced a high-level findings summary within 3–4 days. They also produced an Excel spreadsheet of 60 very detailed findings, with a level of effort scopes from the design team for each of them.

What is the team composition?

I primarily worked with Sarah (CEO & Lead Researcher, Bixa Labs).

How did you come to work with Bixa Research?

Bixa Research was recommended to us by a previous employee.

How much have you invested with them?

We’ve invested $185 per hour, for 40 hours per week, which lasted about a month.

What is the status of this engagement?

This project spanned from May–June 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

 We were testing a specific prototype to start implementing our designs. We found very detail-oriented design updates, which really made our designs come to life better.

How did Bixa Research perform from a project management standpoint?

The team was very attentive to details and always delivered what was promised on time. They made sure things never slipped through the cracks.

What did you find most impressive about them?

The team was able to understand both our ecosystem and the ecosystem of our client without missing a beat. 

Are there any areas they could improve?

No, not that I can think of.

Do you have any advice for potential customers?

I would recommend that potential customers articulate what they’re looking for. They should be as transparent as possible to get their desired result.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer