THE POWER OF REMOTE AGENT

To integrate technology in meaningful ways that allow our clients to live more comfortably and be more profitable.

A world where the challenges of life disappear through technology as our lifestyles become increasingly digital and autonomous.

 
Undisclosed
 
Undisclosed
 
2 - 9
 Founded
2017
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Kingston, Canada
headquarters
  • 123B-556 O’Connor Dr
    Kingston, ON K7P 1N3
    Canada

Reviews

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Managed IT Services for Hotel

“They're very trustworthy and honest.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2013 - Ongoing
Project summary: 

Bitswift Technology Solutions updates over a dozen computers, monitors internet reliability, installs security cameras, and provides other IT support as needed.

The Reviewer
 
11-50 Employees
 
Kingston, Canada
Gabby De la Rosa
Management, Confederation Place Hotel
 
Verified
The Review
Feedback summary: 

The in-house team is impressed with the reliable service and the process Bitswift has established. Bitswift's commitment and ability to address issues quickly and effectively resulted in a long-term partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm a sales, marketing, and administration manager at Confederation Place Hotel.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bitswift Technology Solutions?

We needed a vendor that would provide IT support for us.

SOLUTION

What was the scope of their involvement?

They provide comprehensive IT support for our hotel, monitor our 12 computers, and help us fix any IT issues that come up. Each of our computers has a remote agent, so they can see when something is wrong. They've also installed our cameras and Wi-Fi and continue to make sure everything is working properly.

What is the team composition?

We mostly work with Paul (CEO, Bitswift Technology Solutions) and one other member of their team.

How did you come to work with Bitswift Technology Solutions?

We worked with Paul when he was still at another company. Then, Paul started his own company, and we continued working with him.

How much have you invested with them?

We pay them about $1,000 a month.

What is the status of this engagement?

We started working with Paul in 2013, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve met all of our needs. We can trust them to keep our computers up to date. It's very important for us to have reliable internet for our guests and we haven't had any issues with that.

How did Bitswift Technology Solutions perform from a project management standpoint?

They're always on time. Paul is very understanding and patient.

What did you find most impressive about them?

They're very trustworthy and honest. They have our best interests in mind.

Are there any areas they could improve?

I can't think of anything.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer