We make mobile products that resonate and connect

We are a mobile product studio exclusively dedicated to strategy, design and development of the absolute best iOS, Android and IoT applications for our S&P 500 and funded startup clients. We are mobile experts who get to know our clients and understand their business and their customers to make mobile apps that resonate.

 
$100,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2011
Show all +
Los Angeles, CA
headquarters
  • 10866 Wilshire Blvd., Suite 409
    Los Angeles, CA 90024
    United States

Portfolio

Key clients: 

Prudential, Infiniti, NASA, H&R Block, Nestle, Rachael Ray, CA Technologies, PRA Health Sciences, General Mills and more. 

Reviews

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Agile & BDD Consulting for Software Dev Team

“They’ve been great to work with."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. 2019 - Ongoing
Project summary: 

BiTE interactive consulted on behavior-driven development and agile methodology, working closely with a software development company to improve processing and develop a new product.

The Reviewer
 
51 - 200 Employees
 
San Diego, California
COO, Clinical Software Development Company
 
Verified
The Review
Feedback summary: 

Implementing BiTE interactive’s strategies, the internal team is more efficient and has been able to complete everything on time. Their team is thorough and has extensive knowledge on BDD. The collaboration has gone smoothly so far, and they continue to work together.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of an organization is responsible for client-facing technologies. We build tech for patients and sponsors in clinical trials, leading the shift in clinical trials from a paper-based model to a digital-virtual model.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BiTE interactive?

As we continue to build out our product, we needed to realign our methodology, so we brought them in as consultants initially.  

SOLUTION

What was the scope of their involvement?

They provided training and realignment for behavior-driven development (BDD) and agile methodology. They’ve assessed how we execute and continue to touch on points as we move the process forward. As part of our new product development, we brought them in from an architecture and product management standpoint. They’ve been involved in some product management areas within the overall initiative because of the subject matter expertise.

We built a joint statement to work for their services. They’re the experts in BDD, so they wrote up consulting support services around that. At the same time, our team has intimate knowledge of our product processes, so we determined what support we needed to push the initiative forward. We gave them a clearly defined scope around our new product development and they determined how to manage the code and development going forward.

What is the team composition?

Initially, we had two subject matter experts in product management and architecture. Due to additional software development, they’ve brought in a team of five people in total.

How did you come to work with BiTE interactive?

They worked for a mutual business partner of mine several years ago who referred them to me.

How much have you invested with them?

We’ve spent about $500,000 so far. We expect by the end of the project, it will cost a little over $1 million.

What is the status of this engagement?

We began planning the project in October 2018 and started working in January 2019. Our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Considering they’re consultants, we’ve been adopting their methodology. Since their training, we’ve improved our processing and are starting and finishing products on time. We’re measuring success based on the original timelines we’ve put in place, and we’ve hit all of our milestones. Results are in-line with our expectations.  

How did BiTE interactive perform from a project management standpoint?

I work with them directly to plan each phase and assess how the project is going overall. However, my team interacts with them daily on task alignment. We jointly use several tools including Jira and Git to collaborate.

What did you find most impressive about them?

 The original reason we brought them in was their expertise in BDD and ability to coach us so we could apply it to our projects. Overall, it’s been a positive experience.

Are there any areas they could improve?

I haven’t found any areas they’re lacking in or needing improvement.

Do you have any advice for potential customers?

They’re used to running projects end-to-end. So, it’s best if you begin talking to their experts early on in the ideation phase and keep them through deployment rather than just hiring them for bits of a project.

5.0
Overall Score They’ve been great to work with.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Scheduling is their area of expertise and we learned a lot from working with them.
  • 4.0 Cost
    Value / within estimates
    Their cost is fair, but was on the more expensive side of our budget.
  • 5.0 Quality
    Service & deliverables
    I have to give them a 5 due to their overall attention to detail and thoroughness as the produce and report on deliverables.
  • 5.0 NPS
    Willing to refer
    I’d definitely refer them.

Application Consulting and Dev for Technology Sales Team

“They will really engage with you if you are willing to consider their ideas.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2016 - Apr. 2017
Project summary: 

BiTE Interactive developed a cross-platform mobile application for an API management organization in order to showcase their capabilities on the backend and products on the frontend to their customers.

The Reviewer
 
10,001+ Employees
 
San Jose, CA
Ben Urbanski
Presales Advisor, CA Technologies
 
Verified
The Review
Feedback summary: 

Though the product did not take off the way the client hoped, they were more than satisfied with all of the applications capabilities. The team from BiTE Interactive added a significant amount of value to the project through their expertise with mobile development and cross-platform technologies.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I was a leader in the pre-sales organization of CA Technologies’ API management organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BiTE Interactive?

CA’s API management business unite provides products to help secure, integrate, and manage API for web and mobile applications, and we had a bunch of products that could be used for different capabilities across all of that.

The goal was to develop an app that leveraged everything we could do in the app and behind the scenes so that we could use it in sales conversations and demonstrations for our customers. We were looking to hire someone to deliver that app for us on both Android and iOS.

SOLUTION

What was the scope of their involvement?

We had a pretty aggressive goal for them right from the start. At a minimum, they had to include all of our products in and behind the app, while making it somewhat useful as well. At CA, we only got so much budget to do that and needed it done in a certain amount of time, so they really had a pretty big job to tackle.

They met with us to strategize on the app should be, and how we should demonstrate our capabilities. We kicked around some ideas, they made recommendations that led to a high-level description of the app we wanted, and from there they completely handled the development of the app across multiple platforms. They did their own testing but delivered iterations of the app for us to test as well.

They used some of their own proprietary technology to build functionalities into the application across the platforms, such as secure single sign and log in, and content viewing, customizing, and synchronization capabilities.

What is the team composition?

It was primarily Joe (CPO, BiTE Interactive) and Brant (Chief Technology Officer, BiTE Interactive), who ran the mobile strategy workshop, and then Joe project managed the effort while Brant took over the app architecture and iOS development. I believe they worked with another developer for the Android side as well as a graphic artist for some of the designs.

How did you come to work with BiTE Interactive?

They met another person on the CA API management team at a local event and established a relationship, so when we realized this need, they immediately came to mind as one we thought would be a good fit for our company.

How much have you invested with them?

The total cost of the project is a little over $100,000.

What is the status of this engagement?

The project ran from about November 2016–April 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app has not taken off the way we hoped it would, but that was significantly more on us for not marketing or really trying to drive its use among our own sales team and customers. It wasn’t an app that was meant to be useful to them on a day-to-day basis, so that was alright in terms of our overall goals. The app did everything that we wanted it to, so we were more than satisfied with the end product.

How did BiTE Interactive perform from a project management standpoint?

The project management was awesome. I thought they were very much on top of everything, in terms of project management. They gave us access to the successive versions of the app as they worked on them in order to facilitate communication and keep things moving along. They stayed in line with our timelines, and actually worked under cost in anticipation of future partnership with our company, so I really have to give them credit.

What did you find most impressive about them?

I think the mobile strategy workshop we did at the beginning to determine our approach was extremely well done. I think a lot of people go into something like this thinking they know what they want and how it should look. These guys help bring their expertise and validate that, but probably almost certainly make changes that make you think about something a little differently.

Are there any areas they could improve?

I don’t recall any areas for improvement, it was a good experience all around.

Do you have any advice for potential customers?

Be committed and communicative, but also be flexible. They will really engage with you if you are willing to consider their ideas. There’s a good chance they will have some ideas that you haven’t thought of. I think the real value you’re going to get from is from their process and the tweaks they can put on your idea to make it the best final product it can be.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Interactive iPhone App Dev for Marketing Summit

“They offer a high level of talent, and they're a real gem in thought leadership and implementation.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jul. 2010 - May 2011
Project summary: 

BiTE Interactive created an innovative iPhone app for use at a conference. The app utilized kiosks, and functionality included QR codes, GPS coordinates for sign-ins, a laser reader, and an interactive wall.

The Reviewer
 
51-200 Employees
 
Culver City, California
Michael Feinberg
VP of Technology, Threshold Interactive
 
Verified
The Review
Feedback summary: 

Even though the timeline was aggressive, BiTE Interactive maintained a level of calm expertise throughout the project. The application was free from any defects, and their work was impressive.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m currently the CIO of an information security and encryption company. The last time I worked with BiTE Interactive, I was the VP of Technology at Threshold Interactive.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BiTE Interactive?

I worked with them at a previous company to bring in top talent for iPhone and mobile development.

SOLUTION

What was the scope of their involvement?

At the time, we were working on an innovative program for iOS and social media for a marketing summit. We released a very specific iOS app, which we presented to individuals attending the conference. It worked in conjunction with kiosks, with QR code generation, a laser reader, and GPS coordinates. It was a very sophisticated app, and BiTE was the best talent we could find. They built the whole application.

Our process was very collaborative. We had all the capability on the backend, and we created Java servers and a .NET companion application. They integrated with our backend API servers, and they worked with our graphic designers to make improvements.

One feature was a Facebook wall that allowed users to post. At one point of the conference, those posts would appear on a huge wall in different colors. There was also a chat mechanism, a location-based check-in feature, user IDs, and feedback. Users were ranked by the number of check-ins they made at various locations around the summit. We were very impressed by all their work, and they also did some of our other mobile brochures and other wares.

What is the team composition?

We worked with a team of three, led by a main point of contact.

How did you come to work with BiTE Interactive?

Before they established BiTE, I worked with one of their founders at another company. The quality of character and workmanship they provide are rare, so we stayed in touch and started working together on this project.

How much have you invested with them?

We spent somewhere between $50,000–$100,000.

What is the status of this engagement?

We may have worked together from July 2010–May 2011.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The timeline was unrealistically short and egregiously aggressive. They kept their cool under pressure, and they hit their deadlines. We were extremely pleased, and the app had no defects. We were grateful and very impressed by their work.

How did BiTE Interactive perform from a project management standpoint?

They were effective project managers.

What did you find most impressive about them?

Their ability to take a concept and turn it into a product is impressive, and we had a high level of trust in them. If we were to do a project that called for this level of expert, professional service, I would turn to them again.

Are there any areas they could improve?

I don't recall any areas that they could have improved.

Do you have any advice for potential customers?

They offer a high level of talent, and they're a real gem in thought leadership and implementation. To get the most value, take advantage of their experience and their expertise.

5.0
Overall Score They're very reliable.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They're always on time.
  • 4.5 Cost
    Value / within estimates
    Their prices are at the higher end of the agencies in the market.
  • 5.0 Quality
    Service & deliverables
    They deliver what they say they will.
  • 5.0 NPS
    Willing to refer
    I recommend them often.

Product Strategy Consulting for Mobile Technology Platform

"The time and attention they spent to understand our underlying needs were outstanding." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Feb. 2019 - Ongoing
Project summary: 

BiTE Interactive affected a change in their client’s problem-solving approach and highlighted spending inefficiencies. After delivering the results in an internal presentation, they’ve begun implementation.

The Reviewer
 
10,001+ Employees
 
San Diego, California
Joel Kordyak
Executive Director, Product Team, Mobile Tech Platform
 
Verified
The Review
Feedback summary: 

Beyond financial savings, BiTE Interactive has initiated a culture shift from surface-level problem solving to identification and resolution of underlying pain points. Their business development expertise and attentive customer service are notable. Customers can expect a committed partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the executive director for the product delivery team in a health sciences company. We’re focused on a mobile platform that delivers and operationalizes clinical studies for patients’ daily use.  

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BiTE Interactive?

We needed to work on our clinical research associate (CRA) application, which requires one of our internal people to go on-site with users and ensure compliance. Our goal was to understand our business value and users’ pain points. The next step would be to alleviate roadblocks, streamline costs, and reduce overhead to be more efficient.

We were also trying to actively change our thinking and problem-solving approach to be less tactical (focused on fixing immediate symptoms) and more related to value. Broader thinking and culture change was needed if we wanted to adopt a strategic approach.

SOLUTION

What was the scope of their involvement?

Initially, there was a stage of them understanding of business problem, going through multiple reviews with stakeholders and delivering a high-level solution plan. Rather than being feature-driven, it was business-driven to better articulate business value. It also detailed the steps we needed to take, timelines for deployment, and an ROI calculator.

What is the team composition?

We worked with two people.

How did you come to work with BiTE Interactive?

They were recommended to us, and we’d worked with them on another project.

How much have you invested with them?

We’ve spent between $500,000–$1 million so far.  

What is the status of this engagement?

We’ve been working together since February 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We always sensed that we had slack in our processes, and the ROI calculator showed that with BiTE Interactive’s solutions, we could see millions in returns for a few hundred thousand in investment.

Historically, we’ve established practices that wouldn’t result in much forward momentum, and we wouldn’t be able to change that without clearly understand our business value. The whole point was to change our mentality, and BiTE helped us build a strong story. They put together a powerful presentation that was well-received internally, and we’re moving forward with it.

How did BiTE Interactive perform from a project management standpoint?

They’re dedicated and driven. Sometimes phone calls at five or six in the morning are necessary to talk with people around the world, and they’re there. They’ve also read massive amounts of documentation and adapted to our meeting schedule.

What did you find most impressive about them?

The time and attention they spent to understand our underlying needs were outstanding. It’s easy to get prescriptive and say “based on my experiences…” but they set aside their preconceived notions understood our process through documentation, stakeholder interviews, and collaborative reviews. This due diligence prevented us from jumping to the end results.

Are there any areas they could improve?

Honestly, no. I wouldn’t make any changes to the process.

Do you have any advice for potential customers?

Be clear about what your goals are and be open to challenging your preconceived notions of those goals. I’ve found that the most obvious solution isn’t always right.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Consulting for Digital Talent Agency

“They gave helpful suggestions to monetize the app and think about the project more broadly.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jun. 2017
Project summary: 

BiTE Interactive helped in the early stages of an app for an influencer agency. After intensive strategy sessions, they researched the market and created wireframes for a web-based application.

The Reviewer
 
11-50 Employees
 
Los Angeles, California
George Paskelev
COO, ScaleLab
 
Verified
The Review
Feedback summary: 

Ultimately, the project changed directions toward a mobile app, but the comprehensive documentation that BiTE Interactive provided put the venture on solid footing. Flexible and timely, they explored business motives and helped illuminate users’ needs and useful metrics.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We're a YouTube multi-channel network and influencer agency. We represent YouTubers and put them in touch with brands for campaigns and influencer marketing integrations. We manage YouTuber channels, ad revenues, and SEO. I'm the COO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BiTE Interactive?

Our company is very dependent on Google and YouTube, and on the policies and management systems that come with those sites. Most of our clients link directly to us, and we receive and distribute ad revenues. That comes with a lot of scrutiny from YouTube, and we need to keep up with ever-changing policies. The main issue we hoped to resolve was creating more independency from any social media platform.

SOLUTION

What was the scope of their involvement?

The bulk of their work was focused on consulting, and we did most of the development in-house. We automated a lot of the services we have through an app. That allows users to connect to us, and makes it easier to work with competing creators. We haven't released it yet, but the app's main goal is to use AI and machine learning to help influencers manage their own platforms.

The app will give advice, based on other influencers in their genre. We aggregate data, analyze it, and create blueprints for success. When it's launched, the app will work with YouTube, Instagram, Facebook, Twitter, and TikTok. At the moment, we're only launching on iOS, and we hope to have an Android version later this year.

We provided some early-stage concepts, but BiTE really helped us flesh out the app with more wireframes. We had two or three days of intense strategy sessions, and they walked us through everything. Initially, we were very web-focused, but we changed direction toward a mobile app in 2018.

What is the team composition?

We worked with three people, including the two founders and a UX/UI designer.

How did you come to work with BiTE Interactive?

I'm in the same neighborhood as one of their founders. I knew he was involved in the development, and we had a casual conversation. From there, we brought them in to discuss their consulting services.

How much have you invested with them?

The project cost between $50,000–$100,000.

What is the status of this engagement?

We worked together in June 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They were very thorough and offered a lot of suggestions. They got on board with our ideas quickly and recommended improvements. They provided a comprehensive document that summarized all their recommendations and included proposals, budgeting, and detailed wireframes.

How did BiTE Interactive perform from a project management standpoint?

They were fantastic to work with, timely, and quick with results. When we requested changes, they were flexible. Everything they did was outstanding.

What did you find most impressive about them?

They explored all our motives and helped us understand our users more thoroughly. When we sat down with them, they clearly laid out the business model canvas, metrics, and advantages. They gave helpful suggestions to monetize the app and think about the project more broadly.

Are there any areas they could improve?

Nothing comes to mind. This was a learning experience for us, and everything they did was impressive.

Do you have any advice for potential customers?

Discuss budget concerns early on. After considering the costs, we ultimately decided to keep development in house. We originally wanted to use them for development, and we might have had a more realistic idea of the scope of work had we known more at the beginning.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Everything went very smoothly.
  • 5.0 Cost
    Value / within estimates
    We absorbed a lot of knowledge, and they gave us a lot of actionable items to use in-house.
  • 5.0 Quality
    Service & deliverables
    They were quick, thorough, and very detailed.
  • 5.0 NPS
    Willing to refer

MVP Dev for Sports Management Platform

“We were working in a burgeoning market. I took a risk, and they took it with me.”

Quality: 
4.5
Schedule: 
3.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Mar. 2014 - Sept. 2014
Project summary: 

BiTe Interactive built beta versions of iOS/Android mobile apps for a sports scheduling application. They worked from pre-existing and well-defined specifications and completed the apps in Native.

The Reviewer
 
2-10 Employees
 
Westlake Village, California
Stefani Warren
Managing Member, GamePlans LLC
 
Verified
The Review
Feedback summary: 

BiTe Interactive’s work was received with positive acclaim. Although their assigned development schedule wasn’t always met, they delivered a solid finished product that played a significant role in the company’s successful $1.5 million capital raise. Customers can expect a dedicated team that will rise to accommodate difficult projects.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the managing member of a tech startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BiTe Interactive?

I needed to interest investors in a mobile-centric recreational sports scheduling service, and to do that I had to have at least a minimally functional version of the apps and services I was pitching. I was operating on a shoestring budget at that time, so I had to find developers who could deliver something viable on that kind of budget.

SOLUTION

What was the scope of their involvement?

BiTe Interactive designed and engineered the apps I needed from a set of functional specs and some wireframes developed by another contractor a year before. On the way, they also provided us with branding, a logo, and other creative assets. The challenge for them was finding what they could deliver out of a full set of functional specs for an as yet to be developed hybrid B2C/B2B SAAS service. I asked them to focus on the consumer app(s) because they would make the most impact on prospective investors.

I began this project in 2013, when mobile was still new, and “responsive” was still not a viable prototyping method. Native was a better option at the time, which added to the challenge of delivering complete and interoperable prototypes on our budget.

What is the team composition?

As I recall, there were about six or seven people involved in the project, including Joe (CEO, BiTe Interactive) and Brant (CTO, BiTe Interactive). At the time, BiTe was a completely remote/virtual shop, and they had a crew of developers who would roll on and off projects, including frontend designers, backend coders, database people, and so on.

How did you come to work with BiTe Interactive?

I had been a marketing technologies program manager for Nestle for many years and had contacts in most of the agencies working in interactive at the time, so I reached out to one of the agency project managers who worked in Southern California and told her what I was looking for. BiTe was one of two she referred me to – she described BiTe as having been early to move into the mobile space, competent, and still new enough that they might take on a small job from an existing set of wireframes and functional specs. Her other recommend was for an independent mobile app consultant/developer, and I went with BiTe because of their range of services, experience, and length of time in business.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We used the apps they delivered in half a dozen investor presentations and had an LOC within a year. The project had its difficulties but, overall, I walked away satisfied as a customer. We were not a simple client, it was not a simple project, and I probably put more demands on them than most of their corporate clients. In dealing with that, they excelled.

How did BiTe Interactive perform from a project management standpoint?

They were well-organized and worked in well-defined sprints based on detailed use-case scenarios, but it appeared that some of the team had conflicts and, between one thing and another, they were late and over budget on almost every sprint because of that. They were also slow to recognize a gap in expectations. I had developed commercial software before I went work for Nestle, so my expectations for what was considered a minimal feature set for a consumer app were different from theirs, something that did not become apparent until we were halfway through development, and that contributed to the delays as well. But, Joe and Brant are honorable businessmen and they absorbed those additional costs in order to fulfill their commitment to work within my budget.

What did you find most impressive about them?

Along with their integrity, I admired the effort they put into understanding the project requirements and both my short and long-term goals. It is very common as a practice now but, at the time, not many people were trying to design and prototype in a forward-thinking way. I kept asking them not to paint me into a corner - I didn’t want to be forced to start over once we were funded. Brant understood that and came up with a stack that gave us enough flexibility to change directions or expand the scope, as needed, without having to reinvent the wheel.

Are there any areas they could improve?

Our work with them was almost five years ago and, as I understand it, they took their experience with us and implemented a number of changes in the way they execute on projects. The agile sprint is a fine model for corporate projects with established technologies, but not so good for developing in emerging technologies. I’m sure that, if they knew then what they know now, they could have delivered more for less and not had to take a financial hit in the process.

We were working in a burgeoning market. I took a risk, and they took it with me. Could it have come out better had they known more before we started? Sure, but I don’t feel bad about it. It did the job. We got the funding commitment we were looking for, and BiTe honored their deal with us. As a client, you cannot really ask for more.

5.0
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
    This was out of their control. They were slow at each stage, but got us there.
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    Absolutely.

Mobile App Development For Computer Software Company

“I would encourage anybody to engage them.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. - Apr. 2018
Project summary: 

BiTE Interactive helped develop an app for an enterprise software company. Originally designed for the sales team, the app finds appropriate information based on user verticals, roles, and key initiatives.

The Reviewer
 
10,000+ Employees
 
San Jose, California
Senior Marketing Director, Computer Software Company
 
Verified
The Review
Feedback summary: 

The app works better than imagined and is a useful asset for the entire internal team. BiTE Interactive was in constant contact and were flexible and adaptive throughout the process. They kept the project on track, and all deadlines were met. They were committed and easy to work with.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are an enterprise software company, and my role is in solutions marketing and sales enablement. We have a huge, diverse portfolio of capabilities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BiTE Interactive?

We needed to make sure our account teams and sales people could communicate the right aspects of projects to the right stakeholders.

SOLUTION

What was the scope of their involvement?

They helped us develop an app that made it easy to quickly get information based on the appropriate vertical, role, and key initiatives of each client. The app was originally intended for our sales force but is helpful to a much broader audience than we originally targeted. Our marketing teams, customer success teams, partner marketing, and HR all use it as an easy way to absorb complex information from our portfolio of products.

We provided the content and acted as subject matter experts, while they put all the content in place. The app is mobile-ready for both iOS and Android, and it has a desktop version as well.

What is the team composition?

A project lead is our main project lead, and we also work with a head developer and a designer. They managed the rest of the team on their side, and we only interacted directly with those three individuals.

How did you come to work with BiTE Interactive?

I asked one of our team members to look for a development company to support this project. BiTE Interactive worked with another group within our organization and did a great job. Based on that referral, we had a conversation with BiTE Interactive and started working together.

How much have you invested with them?

We spent somewhere between $100,000–$200,000.

What is the status of this engagement?

We started working together in February 2018. The original engagement lasted for eight weeks, but we extended that to twelve weeks overall.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our general manager felt the new tools are great and the product is excellent. It’s an extremely powerful asset, and it helps smooth out internal transitions. Feedback is brilliant, and everyone is excited to have this tool. BiTE Interactive took all our requirements and translated them into something really valuable for our company. They helped us come up with a very intuitive solution that is easy to navigate. The organization of the app is very consumable.

How did BiTE Interactive perform from a project management standpoint?

They were in constant contact. We worked in an agile way, and they helped us solve problems. They were very clear about how long certain things would take, and they were very flexible and adaptive to suit our needs.

We used a project management tool to keep everything on track. We could see the status of any part of the app and provide feedback and requests through that tool. They met all their deadlines, and we received a lot of kudos after delivery.

What did you find most impressive about them?

I've never had an experience like this. They're really easy to work with, and they're hands-on, committed, and engaged. We got what we needed, and the value was much greater than the money we spent.

Are there any areas they could improve?

I can't think of anything they should improve. I was completely satisfied with their work.

Do you have any advice for potential customers?

I would encourage anybody to engage them. Some needs can't be met by an off-the-shelf app, and BiTE Interactive is an affordable way to address mission-critical issues.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer