What was the scope of their involvement?
We had an ambitious scope for a cloud-based CRM system for internal users, an iOS app for our customers, and an iPad app for our drivers picking up people’s dogs. For the iOS app and iPad app, we worked with a separate designer who worked along with Bitcube. However, Bitcube now has their own design team, which we’re utilizing in place of our previous designer. They’re now putting together a whole specification for a separate project that involves the redesign of the customer experience for the web app. They’re going to scale it up to tablets and desktop.
The iOS app is a customer frontend where we can upload the photo of the dog and tag it within the system. Clients can use it to make bookings, check on the live status of their dog, manage their information, set up their dog’s profile, and see invoices.
The iPad app is used by internal staff—mostly our drivers. The dogs need to be placed in a logical and sensible order so that it minimizes travel time. The app enables the drivers to check in and check out dogs, and they can easily update any information provided about the dog in real time. This way, there’s no information lost between the customer, the driver, and our offices.
The CRM was completely custom-made. I looked at children’s nursery software beforehand because these have the capacity for multiple branches and thousands of children, so I had an idea of what I was after. It was a very ambitious project that took 120 days only for documentation, however, Bitcube handled it all.
We’re now working with them on a monthly retainer that’s 70% for new enhancements or functionality and 30% maintenance.
What is the team composition?
We’ve worked with eight people but have a single point of contact.
How did you come to work with Bitcube?
I have a mentor who is a CMO for one of the top 100 companies in the country. He strongly recommended Bitcube to me.
How much have you invested with them?
We’ve invested between $50,000–$199,999 so far.
What is the status of this engagement?
We started working together in February 2015 and the collaboration is ongoing.
Traffic, load times, and the quality of the code all meet benchmarks. Bitcube manages projects well, and the relationship is strong. They participate in ideation, and the level of trust is high.