Can you share any outcomes from the project that demonstrate progress or success?
Last year, we were able to raise all key metrics. We raised overall satisfaction, likelihood to return and other important metrics around specific content and entertainment elements of the program. We're already planning to work with Bishop-McCann again for next year's program.
How effective was the workflow between your team and theirs?
The workflow between our two teams was very effective. We had regularly planned planning and status calls/meetings, and the team was very accessible in between meetings.
What did you find most impressive about this company?
Culturally, we're a great match. We're in the business of helping brands measure and manage their customer and employee experiences. The Bishop-McCann team really understands service.
Are there any areas for improvement?
There's nothing notable that we plan to change with Bishop-McCann next year regarding workflow or deliverables. It was a great experience.
Thanks to having Bishop-McCann on board, the overall satisfaction with the event increased as well as other metrics such as the likelihood to return, etc. Their team excels at understanding their client’s needs and is easy to reach when they’re needed.