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    Seattle, WA
    206-818-7436

Design. Development. Product Strategy.

4.9
8 reviews
Bronze
VERIFIED

We are a custom web design and development agency that consists of an inhouse team of designers, developers, marketers, project managers and strategists who work in partnership with our clients to solve problems, build solutions, and grow their brands. With offices in both Seattle, Washington and Kiev, Ukraine we know the importance communication and collaboration, both internally and with our clients, as it is keystone to each of our projects success.

We strive to constantly push our creative boundaries and always deliver excellence.

Bilberrry was founded in 2010 and has worked with over 100 clients ranging from fortune 500 companies to seed funded startups. We specialize in designing, building and supporting custom websites and web applications.

READ MORE...
 
$5,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2010
Show all +
Seattle, WA
headquarters
other locations

Portfolio

Key clients: 

Impinj, Pepsico, OfferUp, Whirlpool, Taco Time, Blueprint Registry

Reviews

4.9
8 reviews
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Web Dev & Google Ads for Customer Assistance Platform

"Within a month, we had a new site that achieved our objectives."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - May 2018
Project summary: 

Bilberrry created a website for advertising channels across different target audiences. The team also assisted with search engine marketing through Google Ads.

The Reviewer
 
1-10 Employees
 
San Francisco, California
Head of Product & Business Operations, Customer Assistance Platform
 
Verified
The Review
Feedback summary: 

The new marketing website and Google Ads campaigns are promising for the business. Bilberrry’s transparency supplemented their project management style. Their honesty was noteworthy. Customers can expect a skilled team that delivers work on time and within budget.

BACKGROUND

Please describe your company and your position there.

During our time with Bilberry, I was the head of product & business operations at Rep, the first cross-channel customer assistance platform designed for online brands.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bilberrry?

We hired Bilberrry to build and design our custom marketing website.

What were your goals for this project?

Our business needed a marketing website where we can build out landing pages for various advertising channels across target markets.

SOLUTION

How did you select this vendor?

I’ve known the founders of the company for some time, and have seen their work with other clients. When it came time to hire an agency with design and development capabilities, Bilberrry was the first company we approached.

Describe the project and the services they provided in detail.

Before work began, Bilberrry tried to understand our needs and listen to our objectives. Then their team recommended an approach. They provided our team with several options on how to achieve our goals. Bilberrry consulted us on the strategy, design, and development of the website during the process. They also provided insights into search engine marketing and Google Ads. We didn’t have the resources to test marketing channels. Google Ads was something we wanted to pursue to check the new pages within different audiences.

What was the team composition?

I worked primarily with a project manager and sometimes interacted with the design team to look over their work.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Within a month, we had a new site that achieved our objectives. We were able to launch six Google Ads campaigns to test our messaging.

How was project management arranged and how effective was it?

The team at Bilberrry utilizes a project management system to track all tasks. We were always in the know. There were weekly meetings, but we could reach out to them at any time with questions.

What did you find most impressive about this company?

I appreciated their honesty when it came to recommending solutions. Their team delivered on time and on budget. Bilberrry always communicated with our team on the status of the project. They asked the right questions.

Are there any areas for improvement?

Nothing that stands out. Overall, we had an excellent experience working with Bilberrry.

5.0
Overall Score Bilberrry is a highly talented, business smart, and reliable team. It was a pleasure working with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They're reliable, responsive, and available.
  • 5.0 Cost
    Value / within estimates
    The price is competitive. We stayed within budget.
  • 5.0 Quality
    Service & deliverables
    The quality exceeded expectations.
  • 5.0 NPS
    Willing to refer
    I already have and will continue to refer them.

Web Dev for Gaming Platform

“Bilberrry is always willing to go further than required to produce results that make sense.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
April - June 2018
Project summary: 

Bilberrry developed a platform for content creators to submit videos and articles that subscribers can access. They proposed ideas to expand the basic screens. The site includes an admin panel and paywall. 

The Reviewer
 
1-10 Employees
 
United States
CEO, eSports Platform
 
Verified
The Review
Feedback summary: 

Bilberrry has established a strong partnership with the client based on honesty and trust. The principal leadership was consistently involved with the engagement at a close, day-to-day level. The team maintains consistent and responsive communication coupled with thorough documentation.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of a startup that's building a platform for video game and eSports content creators. People send us content to edit, produce, and display on our website. Users can pay a subscription fee to view all the content. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bilberrry?

We hired Bilberrry to help us design and develop our web platform. 

SOLUTION

What was the scope of their involvement?

We designed the initial screens of the website in-house to show how we wanted it to look. Bilberrry developed and expanded on our original ideas. Our website has a lot of different aspects. Our editors work on the admin side. It includes a paywall to access the articles and videos in our collection that are available for viewing. 

Bilberrry proposed add-ons they thought would be useful to flesh out the concept. Since I don't have a technical background, I can't go into detail about the specific programming languages they used. Our website isn't live yet, but we have a staging site in place. 

What is the team composition? 

Bilberrry has offices in both the US and Ukraine. Several developers from the team worked on our website. We had full access to the head programmer Ross (Founder, Bilberrry) and CEO Adam (Principal and Business Director, Bilberrry) and could contact them anytime. 

How did you come to work with Bilberrry?

We searched online for web development companies based in the US because we wanted to work with a domestic team. Of the 4–5 options on our shortlist, we liked Bilberrry the best. The CEO got back to us immediately, and we enjoyed talking with him. Their quote was reasonable and could tell they were honest about pricing. During our trip to Seattle to meet the team, we loved their approach and began our partnership.

How much have you invested with them?

The entire project cost $70,000.

What is the status of this engagement?

We first went to visit Bilberrry this past spring. Our project lasted 3–4 months, from April–June 2018. Our website isn't live yet, so we're still working on getting our alpha ready to launch.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Bilberrry has been absolutely amazing. The CEO and head programmer were both amenable to discussing our business outside of their scope of work. Since they also enjoy playing video games, they're always excited to give us ideas and help us achieve them. They both have a great perspective to share. 

Bilberrry was more than happy to provide extra support beyond their contractual responsibilities. Even though they weren’t compelled to set up our affiliate program and install it on our website, they had no problem helping us. They realized this simple task would help everything progress more smoothly. 

How did Bilberrry perform from a project management standpoint?

I was pleased with Bilberrry’s level of documentation and overall availability. They sent us milestone invoices with a detailed breakdown of all the charges and working hours. The full quote at the beginning laid out the total cost and exactly what we would pay for. They met all our milestones along the way and made sure we knew everything that was happening the entire time. 

We held weekly or biweekly meetings to discuss our progress and consider what modifications to add. Once we invited them to our Slack channels, they were always online. We checked in with each other on a regular basis and exchanged lots of feedback. 

What did you find most impressive about them?

I greatly appreciate how straightforward Bilberrry has been with us. They feel comfortable stating exactly what's going on and never try to mislead or upsell us. I enjoy working with people who express themselves honestly. 

Bilberrry is always willing to go further than required to produce results that make sense. We appreciated their critical thinking skills and thoughtful approach to our project. They didn't settle with producing a carbon copy of the concept we sent them. 

Are there any areas they could improve?

I don't know if I can come up with any specific thing on the spot. I'm sure there have been times they weren't absolutely perfect, but I can't think of anything specific. 

Do you have any advice for potential customers?

Anyone who's interested in working with Bilberrry should have a thorough plan prepared. Future clients shouldn't worry about their website working properly. My only slightly negative critique is that they focus more on function than style. Bilberrry is less concerned about making it look smart or really fancy than with the functionality. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Calendar App Dev for Machinery Shop

"I know it will help us stay on top of projects as long as our team does what we're supposed to do."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. - June 2018
Project summary: 

Bilberrry developed a custom web-based calendar application. Key features included past due notifications, personnel assignments, and a filter.

The Reviewer
 
11-50 Employees
 
Pasco, WA
Kylie Story
Project Manager, Pasco Machine
 
Verified
The Review
Feedback summary: 

While yet to be deployed, the working calendar has received positive feedback from key stakeholders. Bilberrry accepts constructive input well, but also brings creative ideas of their own to the table. Their efficiency and responsiveness justify the investment and make them a valuable partner.

BACKGROUND

Introduce your business and what you do there.

I’m the project manager at Pasco Machine. We’re a metal fabrication shop, and we work with farms and big production companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bilberrry?

We were looking for a team to make a calendar that keeps track of all of our jobs. Our current physical calendar worked for us when we were less busy. Now it has a lot of issues; a job might not get finished on time if a tag falls off.

SOLUTION

What was the scope of their involvement?

Bilberrry came down from Seattle to Pasco to meet with us and talk about our challenges. Using JavaScript, they created a web-based application so we can access the calendar anywhere. They streamlined our entire calendar process. It keeps track of all our projects. They built features that show us what's past due and who is assigned to different jobs. The calendar also has a filter so we can search for specific things within the app.

What is the team composition?

We worked with one main project manager and one core developer. Additional members of their team worked on the project, but we didn’t interact with them.

How did you come to work with Bilberrry?

I found them through an online search. I typed in what we needed and came up with a list of companies. Bilberrry was the best match for what we wanted to achieve.

How much have you invested with them?

They gave us an estimate of about $80,000 and they stayed in budget.

What is the status of this engagement?

I don’t remember the exact dates. I’d estimate the work took place between February–June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven't actually started using the calendar yet. I’m waiting on our managers to give it the green light. After testing it, I know it will help us stay on top of projects as long as our team does what we're supposed to do. The calendar is only effective if the team using it manages it correctly. So if we do that, it'll work great and be a huge benefit for our shop.  

One huge improvement is the feature that shows us who's assigned to what job. With our current calendar, we’re always having to ask each other and trying to remember who was on each job.

How did Bilberrry perform from a project management standpoint?

Their team was super accessible. They were very good about getting back to me the same day if I had any questions or concerns. It was never an issue if I wanted to make changes.  They were awesome about delivering on their timeline. If they were running behind, they always caught up quickly.

What did you find most impressive about them?

Bilberrry did a really good job of helping us figure out our actual problem and the best way to solve it. We were so focused on trying to get a new calendar that looked exactly like our existing version. At our first meeting, they said let's figure out the core problem and not just focus on how you want it to look and how it functions right now. They made us see that the more important issue was how the calendar should function in the future for the best outcome. None of the other teams we met with did that. Bilberrry took a different approach and that's what made them stand out.

Are there any areas they could improve?

No, they did a great job.

Any advice for potential customers?

Don't be shy in asking questions or requesting changes. We were comfortable criticizing the app, which helped them develop the best possible version. They want to think through every scenario that could happen, so asking questions helps them do that.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I'd definitely recommend them.

Business Planning Platform Development for Consulting Firm

“Bilberrry created a software solution that has helped differentiate our business from others in our industry.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec. 2012 - Dec. 2017
Project summary: 

Bilberrry developed an online planning platform from scratch, allowing users to define certain values, add collaborators, upload files, and set deadlines. They continue to provide maintenance.

The Reviewer
 
1-10 Employees
 
Seattle, WA
Rich Stillman
Managing Partner, Kalabra
 
Verified
The Review
Feedback summary: 

Bilberrry created a high-quality software solution for our industry that users enjoy, helping set the business apart from others in the industry. In addition to top-notch communication and project management, their team is also highly talented and transparent in their approach.

BACKGROUND

Introduce your business and what you do there.

I'm a managing partner at Altus Alliance, a firm that provides coaching and growth planning for small businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bilberrry?

We wanted to develop an online planning platform.

SOLUTION

What was the scope of their involvement?

Bilberrry developed our web-based platform from scratch, which is divided into several sections. Users can define a target audience and value proposition, as well as a three-year strategic plan. There's an implementation dashboard tool for work that's being done in the current year and sections for uploading files, having discussions, and adding collaborators to the plan. There's also a feature that allows users to set deadlines, so collaborators are reminded as a deadline is approaching. We haven't yet linked the platform to others, such as Google Docs or Slack, but may work with Bilberrry to make those integrations as well in the future.

What is the team composition?

We work with Adam (Co-founder and Project Manager, Bilberrry) and about three to five developers at a time.

How did you come to work with Bilberrry?

I knew of Bilberrry through a friend of a friend. My partner, Steve, also had some experience working with them in the past and was impressed by the breadth and quality of their work.

How much have you invested with them?

We've invested about $60,000 in their services thus far.

What is the status of this engagement?

We started working with them sometime in 2012 or 2013 to create the first version of the software, but we engaged them again to update it in 2017. We continue to work with their team on upgrades and updates as needed.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Bilberrry created a software solution that has helped differentiate our business from others in our industry. Thanks to their efforts, we have a competitive edge when it comes to small business planning. We've received lots of positive feedback from users, including the customers that tried the product during beta testing phases.

How did Bilberrry perform from a project management standpoint?

Adam provides regular updates on project milestones effectively through Basecamp, so we had complete transparency of the progress of work leading up to the launch. They're good at keeping us on schedule as well, sending reminders through Basecamp for any assets they need from our end. In addition to great communication, they also deliver on time.

What did you find most impressive about them?

Having worked with a lot of software developers in the past, I'm most impressed by their level of transparency and accuracy. The code they produce is clean and has very few bugs or issues compared to others I've worked with. Our software isn't highly complex, so I don't think we've even come close to tapping their full range of capabilities, but we certainly look forward to engaging them more in the future.

Do you have any advice for potential customers?

Be honest with their team, even if issues or delays come up. They're good at switching gears and handling any situation with complete transparency, so I just suggest communicating honestly on your end as well.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I regularly recommend them to others with enthusiasm.

CRM and Collaboration Dev and Integration

“We’ve seen a marked increase in our team’s efficiency, and have significantly expanded our business this year.”

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5.0

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2016 - Ongoing
Project summary: 

To help a tax-related professional services firm organize and scale their business, Bilberrry replaced an existing online internal operations project management system.  The new platform will eventually replace a CRM system.

The Reviewer
 
11-50 Employees
 
Alpharetta, Georgia
Dale Stapler
CEO, Alpharesults
 
Verified
The Review
Feedback summary: 

End users migrated to the new system almost entirely within a year of production. Rather than the adaptation incurring costs or delays, business has expanded during the transition period.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of Alpharesults, a professional services firm that helps businesses obtain economic development-related tax credits. We are a small, Georgia-based company of less than 20 employees, and have been in business for 15 years.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bilberrry Media?

We needed both a new system and the ability to scale our business.

SOLUTION

What was the scope of their involvement?

They’ve completely rebuilt our internal operations project management system, and are continuing work on a software to both organize our business internally and reach out to our clients and business partners. This platform is integrated with our existing project system, and will eventually replace our CRM.

What is the team dynamic?

We worked most closely with Adam Brazg, the primary project manager, alongside a wide group of developers.

How did you come to work with Bilberrry Media?

One of our business partners referred us. They have a good reputation, and their previous work with both private equity firm clients and larger web-based operations seemed to match our needs.

What is the status of this engagement?

We began working together in October of 2016, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our firm has already completely transitioned to the Bilberrry’s new platform, and we’re expanding to the next phase. Our current clients are very satisfied, and we will bring on new users imminently. We haven’t experienced any of the “hiccups” that are often endemic to implementing an overarching system that impacts employees company-wide. In fact, we’ve seen a marked increase in efficiency within our team, and have significantly expanded our business this year.

How did Bilberrry Media perform from a project management standpoint?

We were pleased with their overall responsiveness. We communicated using a combination of phone, email, Slack, and Trackolade, their proprietary internal project management system.

What did you find most impressive about them?

They're highly focused on pleasing us as their customers. They set a congenial mood in our interactions, which makes them stand out from their competitors.

Are there any areas they could improve?

I'm sure that as they grow, they will become more formal in their conditionality. Adam, as one of the founders, will need to get more leverage over his managers. We're really glad to be working with him, rather than someone his junior.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Dev of Restaurant Evaluation Platform

"They truly partner with you to help you get the best product, rather than just doing what you ask."

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4.5

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2014 - Ongoing
Project summary: 

Bilberrry completed a website rebuild, including a proprietary dashboard and integrations with web communication platforms, and provides ongoing maintenance.

The Reviewer
 
1-10 Employees
 
Denver, Colorado
Corey Estes
VP of Business Development, Ardent Services
 
Verified
The Review
Feedback summary: 

Users have noted the improved look and functionality of the site, and the company has been able to quickly onboard a new client. The team is intelligent and advocates for proactive problem-solving.

BACKGROUND

Introduce your business and what you do there.

We help build custom quality control programs for restaurant and retail companies. My main role is business development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bilberrry?

When we first started working with Bilberrry, our platform was a little outdated. We wanted to make it more user friendly and build it out so that it could take on future growth.  

SOLUTION

What was the scope of their involvement?

The main project was to do an entire rebuild of the platform that would make it easier to add new clients, and allow us to manage it in a way that we can make changes here and there without reaching out to developers all the time. 

We partnered with Bilberrry on our proprietary dashboard, which serves as the reporting platform for the quality control checks. It’s essentially a training tool for operations to make sure they’re holding up to their standards. We send in third-party auditors to restaurants and retail locations on a monthly rotation. We assign those visits from our website, and the field auditors accept and then carry out the visit. They then log back onto our website, where they fill out a detailed report; those reports are sent to the client on the backend of our dashboard. They can view a reporting tab, trend report, summary report, etc., to see how they stack up against their own restaurants or retail locations. In addition to the build-out, they provide ongoing maintenance through Trackolade.

The platform can be mobile, but we designed it to be more user-friendly on a web base. We use the Amazon Web Services framework, AWS.

For this project, Bilberrry has helped us build out integrations with Sendgrid and MailChimp. We use Sendgrid to send out assignments to our field auditors, and to send reports to the client operations people. We use MailChimp for recruiting. If we need people in new locations, we send out mass marketing campaigns through MailChimp, and then encourage people to go to our site and apply.

They also built a separate payroll function within our site so we can export to an Excel CSV and upload it to our ACH Treasury software. That’s not a full integration.

What is the team dynamic?

Adam [Brazg, Co-founder, Bilberrry] was the project manager throughout most of the interaction. Typically there would be one lead developer who oversaw the project, and at least one or two other developers working under the lead. I would typically communicate our needs or changes to one developer on Trackolade, and if it was a pretty big task, the lead would see it through. If there were a lot of tedious steps or small tasks, they would pass it along to one or two other developers. The lead developer would review it before it was done on the production site so the other developers could make changes and get approval.

How did you come to work with Bilberrry?

A mutual friend introduced me to Adam, who talked to me about their process at Bilberrry.  I mentioned some of our needs and struggles, and how we were looking to update our website and dashboard, and they were able to easily help with that.

How much have you invested with them?

It was a pretty big project, so we’ve probably spent over $150,000.

What is the status of this engagement?

We’ve worked together from May 2014, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve gotten feedback from field auditors who find the system Bilberrry created much more user-friendly than our previous system. We were also able to onboard a new client and get a program up and running for them at a much quicker pace than we could have on the old system. We are still successfully serving that client.

How did Bilberrry perform from a project management standpoint?

The communication is pretty good overall. It was as simple as posting a task to Trackolade. More often than not, I wouldn’t need to follow up, but sometimes I would reach out about getting a particular task done faster.

What did you find most impressive about them?

They have some really good developers who are able to find a solution for your needs, and they think of the business use cases as well. In the past, if I asked a developer to do A, B, and C, they would just do A, B, and C. Bilberrry, on the other hand, wouldn’t just go in and build it; they would challenge you to think about the future outcome. They might offer an alternative, or suggest a preemptive change to avoid going back and making changes later on. They truly partner with you to help you get the best product, rather than just doing what you ask.

Are there any areas they could improve?

We have a good relationship and I trust the team, but I would have liked a little more clarity on what work is being done, how long it’s taking, and making sure it’s being allocated and accounted for property.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    The buildout took a little longer than anticipated, but doing it right is more important.
  • 4.0 Cost
    Value / within estimates
    The cost was high, but I couldn't have gotten what I was looking for at a lower cost.
  • 4.5 Quality
    Service & deliverables
    The site is user-friendly and has a clean look.
  • 5.0 NPS
    Willing to refer
    They're reliable and very intelligent people.

PHP Dev of Wedding Registry Platform

"They've exceeded my expectations and they keep on propelling our business forward."

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5.0

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Feb. 2016 - Ongoing
Project summary: 

After other firms proved unsatisfactory, Bilberrry iterated on an existing beta site while building a completely new website in PHP with sync and payment features. They provide maintenance for both sites.

The Reviewer
 
11-50 Employees
 
Seattle, WA
Nevin Shetty
CEO, Blueprint Registry
 
Verified
The Review
Feedback summary: 

Sales have doubled in under 18 months with the new website. The development team is efficient, highly skilled, and able to accurately project cost, timeline, and potential impacts of technical decisions.

BACKGROUND

Introduce your business and what you do there.

I am the CEO and co-founder of Blueprint Registry. We are a marketplace for life events, including wedding, baby, and graduation registries. We’ve been around for three years.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bilberrry?

We had a beta version of our website, but the code base was pretty bad. Our two previous development teams weren’t doing good work, so we needed new developers to build and maintain a new version of the site.  

SOLUTION

What was the scope of their involvement?

They’re maintaining two separate websites for us. They used the existing code base and architecture from the beta version to iterate on the website, and they’re also rebuilding us a new version of the site. It’s all custom PHP.

Bilberrry has developed a couple interesting features for us. One is an everyday import feature, which was a complicated technical endeavor. Users can register with top national retailers with whom we’ve partnered, give us their ID, and our site automatically syncs that account with ours.

They’ve also helped us optimize our payments, building features for honeymoon, graduation, and down payment funds. Their UI/UX work, for both the frontend and backend of the site, has been aimed at our features for group gifts, sharing, and contributions.

What is the team dynamic?

We started out with a single project manager, Adam [Brazg, Cofounder, Bilberrry] and two developers. As we scaled up, Ross [Dzikovskyy, Cofounder, Bilberrry] became our single point of contact, and we now have four developers.

How did you come to work with Bilberrry?

One of our previous development teams was too expensive and wasn’t producing good work. The second team was even worse than the first. I then met Adam and Ross through a referral and engaged with them.

When we look at firms, we do extensive due diligence and RFP. We gave them a test case to work on, and they did a great job. We felt that their philosophy in terms of building and iterating matched ours. They do what they say, which is actually really rare in the development world.

What is the status of this engagement?

We’ve been working with Bilberrry since February 2016, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our website wouldn’t be alive without them. We have no other development options, so we owe a lot of our success to their work. In fact, we’ve doubled in sales without any additional investment in the past 18 months.

How did Bilberrry perform from a project management standpoint?

They’re very good communicators. We work through their project management system, Trackolade, for tickets and development initiatives. We do real-time communication through Slack, and we talk on the phone. We meet with them periodically in their office.

What did you find most impressive about them?

First, they’re able to very clearly articulate how decisions will impact developments: “If you choose X, Y will probably happen,” etc. At a resource-constrained company like ours, we need to understand how all those decisions impact each other, and Bilberrry is very good at explaining that.

More importantly, they can build anything. There hasn’t been a single thing we’ve asked of them that they said they couldn’t build, which is incredible. They’ll tell us how many developers it will take, and the cost.

Other developers we’ve seen have said they could build something, but never completed it, giving us “maybes” or reasons why they shouldn’t be building it. That’s never happened with Bilberrry.

Are there any areas they could improve?

I think it would be helpful for them to more clearly explain how they are different from other firms, maybe on their website or in their proposals. For example, our past two firms gave scope estimates of what a project will take to build, but it costs time to give that estimate. Bilberrry’s philosophy is different; instead of wasting time scoping, they’ll start working on the actual project, and then tell you how long they think it will take. This allows them to excel at being agile. It’s a subtlety that I think they can explain better, because it’s a real advantage.

5.0
Overall Score They've exceeded my expectations and they keep on propelling our business forward.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They are better than any development firm I've worked with in terms of scheduling, but all developers at bad at scheduling.
  • 5.0 Cost
    Value / within estimates
    It's unbeatable. You're getting senior developers at an outsourced price.
  • 5.0 Quality
    Service & deliverables
    Their deliverables are very good and the final result always exceeds our expectations.
  • 5.0 NPS
    Willing to refer
    I've recommended them to many people already.

Various WordPress Devs for End-Clients

Very little could be improved because they do quality work for a great value.

See More

5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2017 - Jan. 2018
Project summary: 

After discussing project requirements, Bilberrry develops WordPress sites and implements pre-existing designs.

The Reviewer
 
1-10 Employees
 
Los Angeles, USA
Bryan Minnich
Graphic Designer, Freelance
 
Verified
The Review
Feedback summary: 

End-clients have been pleased with the development, so the relationship has continued. Bilberrry uses custom project management software to ensure smooth engagements They are highly communicative and responsive.

BACKGROUND

Please describe your company and your position there.

I’m a freelance graphic designer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bilberrry?

They’ve developed WordPress sites for a range of clients including online marketplaces, multinational corporations, agriculture firms, and B2B services.

What were your goals for this project?

I want to successfully translate designs into code in a timely manner, meet tight turnaround times, and hand clients a website that is intuitive and easily maintained.

SOLUTION

How did you select this vendor?

I first worked with Bilberry as a creative director at an ad agency, and continue to work with them now that I’m freelancing.

Can you go into detail about the services they provided and the scope of the project?

The team effectively communicates what they need from me, in order to deliver a successful result, at the start of the project. They’ve always been very efficient with web development, making any needed adjustments and meeting deadlines, and being proactive about any potential issues.

What was the team composition?

I work mainly with a project manager, and occasionally with the development team to fine-tune designs.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

My clients have always been extremely happy with the web development work, and have often come back for additional projects.

How was project management arranged and how effective was it?

The team has developed their own project management software, Trackolade, which makes it easy to keep track of where the project is, and who is working on what.

What did you find most impressive about this company?

The team excels at communication and is very responsive.

Are there any areas where they can improve?

Very little could be improved because they do quality work for a great value.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

Clutch verification provides an additional layer of data to help you make the right purchasing decsion of business services. Learn more

Verification Level
Bronze
VERIFIED
Business Entity
Status
Active
Jurisdiction of Formation
Delaware
ID
6202658
Date of Formation
Nov 3, 2016
Last Updated
Mar 12, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
8
OVERALL REVIEW RATING
4.9
Source
Clutch
LAST UPDATED
February 17, 2019