What evidence can you share that demonstrates the impact of the engagement?
The quality of their work is absolutely excellent, both in terms of the final content and usability side, as well as the debugging process as we worked through the process. The impact of the project on our business is still ongoing, so we’re not sure what the final result will be, but we achieved all of the goals that we set for the project. It certainly would have been impossible to do the book launch without the new site.
How did Bilberrry perform from a project management standpoint?
Our project manager has a technical background and a marketing and design background as well, so he was more than capable of keeping us abreast of their progress. We had virtually weekly meetings and were able to contact them any time in between and get an almost immediate response. Communicating with them always felt smooth and intuitive, which really contributed to the success of the collaboration.
What did you find most impressive about them?
Their principal, who is one of the co-owners of the business, is really easy to work with. He communicates very well, has a great understanding of the scope of the project, and is always on top of resolving any issues that we have.
The content creation person is also a really good copywriter and has a fantastic sense of design, which we were very happy with. Their personnel are all just wonderful to deal with, and that has a huge impact on both the project and our ability to enjoy working on it.
Are there any areas they could improve?
The only criticism I could make out of the entire process is that our face-to-face meetings occasionally felt slightly rushed. That may have been partly due to their use of a shared workspace, and it really didn’t cause any larger issues down the line.
Do you have any advice for potential customers?
I think any client who works with Bilberrry should have a project manager on their side who has both a technical background and a design background and deeply understands the goals of the project.
As long as you stay on top of both aspects of the project, they are very easy to work with. In 18 years of working with many marketing companies, I never found an organization that was as effective as they are.