What evidence can you share that demonstrates the impact of the engagement?
Bilberrry has been absolutely amazing. The CEO and head programmer were both amenable to discussing our business outside of their scope of work. Since they also enjoy playing video games, they're always excited to give us ideas and help us achieve them. They both have a great perspective to share.
Bilberrry was more than happy to provide extra support beyond their contractual responsibilities. Even though they weren’t compelled to set up our affiliate program and install it on our website, they had no problem helping us. They realized this simple task would help everything progress more smoothly.
How did Bilberrry perform from a project management standpoint?
I was pleased with Bilberrry’s level of documentation and overall availability. They sent us milestone invoices with a detailed breakdown of all the charges and working hours. The full quote at the beginning laid out the total cost and exactly what we would pay for. They met all our milestones along the way and made sure we knew everything that was happening the entire time.
We held weekly or biweekly meetings to discuss our progress and consider what modifications to add. Once we invited them to our Slack channels, they were always online. We checked in with each other on a regular basis and exchanged lots of feedback.
What did you find most impressive about them?
I greatly appreciate how straightforward Bilberrry has been with us. They feel comfortable stating exactly what's going on and never try to mislead or upsell us. I enjoy working with people who express themselves honestly.
Bilberrry is always willing to go further than required to produce results that make sense. We appreciated their critical thinking skills and thoughtful approach to our project. They didn't settle with producing a carbon copy of the concept we sent them.
Are there any areas they could improve?
I don't know if I can come up with any specific thing on the spot. I'm sure there have been times they weren't absolutely perfect, but I can't think of anything specific.
Do you have any advice for potential customers?
Anyone who's interested in working with Bilberrry should have a thorough plan prepared. Future clients shouldn't worry about their website working properly. My only slightly negative critique is that they focus more on function than style. Bilberrry is less concerned about making it look smart or really fancy than with the functionality.