What evidence can you share that demonstrates the impact of the engagement?
I can’t share any metrics because we haven’t launched the site yet. However, Bilberrry has always been on top of everything. They really helped us put together a visual, professional site. Our previous marketing site has an interesting design, but it’s completely nonfunctional. It’s difficult to navigate through and has too much parallax animation going on. Bilberrry helped us create a site that is pretty to look at; as an art company, we need a visually-acceptable site, to say the least. We also wanted it to be really functional so that if somebody dropped into the site, they would immediately know what to do, and it would funnel them directly to contacting us as quickly as possible.
How did Bilberrry perform from a project management standpoint?
Arthur is just wonderful to work with. Every week, he checks in and lets us know what is due from us. He manages the project quite well. With COVID-19 going on, it would be very easy for us to focus on other things, but Arthur has always been there to keep us on target. They had a project plan from the beginning, which laid out the steps they’d take, the projected dates of when things would be done, and the areas where they’d need interaction from us. They’ve had constant and consistent follow-up on at least a weekly basis, if not more frequently. They’ve even followed up on weekends.
It was pretty simple project management from a software standpoint; we weren’t using anything complex like Microsoft Project. All we needed was a spreadsheet, which we referred to quite consistently. We also used InVision so that we could see the website’s design and how it would function. That was really useful, especially for our owner.
Most of the work was done remotely, but they flew in their designer from Nashville to work with us for a day and make sure that we got the design right before it was finalized. Also, we met with one of their co-owners, Adam (Co-CEO & CMO), a couple of times during the initial phases. He was able to give us a lot of information about ERP software. It was really good to meet with Adam and Arthur to go over future enhancements and things that they could possibly help us out with. They were really informative, helpful, and honest. They let us know when things would cost us more, even though it would be beneficial to them to have us on as a client.
What did you find most impressive about them?
I thought they were and still are excellent at communication. They’re just on top of everything, and that’s really appreciated, especially considering it was difficult to get our last vendor to provide any information on the project’s status. Bilberrry lets us know what’s going on and what they need from us and when, and then they follow up on that.
Are there any areas they could improve?
No, there really isn’t. To be honest, they have just been a fantastic vendor to work with. I have really enjoyed the process with them.
Any advice for potential customers?
Bilberrry is going to guide and direct you to get the most out of the engagement; they’re really quite good at that. Just sit back and let them take over, which is the perfect way for a vendor to function.