We help companies build remarkable websites & apps

Bronze
VERIFIED

We design and develop digital products and online experiences that help our clients grow, innovate, and transform. We listen, learn and understand before we build. We identify your goals together, then use our expertise to find that sweet spot of realistic and impactful.

Bilberrry was founded in 2010 and has worked with over 100 clients ranging from fortune 500 companies to seed funded startups. 

 
$25,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2010
Show all +
Seattle, WA
headquarters
other locations

Portfolio

Key clients: 
University of Washington, Impinj, Pepsico, OfferUp, Whirlpool, Taco Time, Blueprint Registry, Evergreens
RFID Prediction Coverage Tool for Impinj Image

RFID Prediction Coverage Tool for Impinj

We were approached by Impinj to help design and develop a visualization software that helped predict floor plan coverage for their RFID gateways and tags. They wanted to build a proof of concept application to test with a select group of internal implementation specialists. We worked hand-in-hand with their internal development team and VP of Technical Marketing to build and deploy a working proof of concept within 5 months.

Custom Wordpress Development for Taco Time Image

Custom Wordpress Development for Taco Time

When it came time for Taco Time Northwest to rebuild their website they had very specific criteria in mind. It was important customers could easily find locations nearby, quickly order ahead online and rapidly access information related to their rewards account. In addition to this, they wanted to enhance their online job application process and build a uniform ordering portal for store managers. After forming clear

understanding of the core objectives of each user type we got to work, delivering a fully custom WordPress site that integrated with all necessary systems/internal applications within a 2 month time frame.
Proprietary E-Commerce Platform for Blueprint Registry Image

Proprietary E-Commerce Platform for Blueprint Registry

When Blueprint Registry approached us with their idea to disrupt the wedding registry industry, we were all ears. After a few weeks of walking through their product roadmap and assessing whether we were a match, it became clear this was a product and team we wanted to be a part of. Within 2 months of working with them we had solved major architecture problems with their initial MVP and over the course of the next two years we

built and scaled a world class product and engineering team to support their growth. Blueprint Registry was recently acquired by the worlds largest wedding dress retailer and is one of the fastest growing gift registries in the market today.
Website Redesign for The Life You Can Save Image

Website Redesign for The Life You Can Save

In preparation for the release of the 10th Anniversary Edition of Peter Singer’s book, The Life You Can Save: How to Do Your Part to End World Poverty, we partnered with The Life You Can Save to design and develop a brand new website. From UI/UX design to web development to content creation, we delivered a new digital experience that promoted free downloads of the book and increased the conversation rate for new

donations. Year over year, The Life You Can Save saw a massive 70% increase in donations the week of launch. We’re grateful to be considered a part of a team working to change the culture of giving and dramatically improve the lives of those in extreme poverty.
Custom Marketing Website for AG Consulting Partners Image

Custom Marketing Website for AG Consulting Partners

In partnership with AG Consulting Partners, we redesigned and developed a new responsive marketing website for them. 

Manufacturing Scheduling Software for Pasco Machine Image

Manufacturing Scheduling Software for Pasco Machine

Since 1921, Pasco Machine Company has built a reputation for quality workmanship, competitive prices, and fast turnarounds. When we first arrived at their headquarters in 2018, they were eager to walk us through their vision of digitizing their current scheduling processes, which involved hundreds of sticky notes and a whiteboard. Within one week, we were able to define all requirements needed to achieve their desired goals.

Within 4 months from kick-off, we designed, developed and deployed a proprietary online scheduling software solution which significantly reduced errors and improved on time delivery.
Custom Marketing Website for PepsiCo Image

Custom Marketing Website for PepsiCo

In collaboration with PepsiCo we designed and built a custom WordPress website to help market their Nutrition Greenhouse Collaborative Accelerator program to potential applicants. Custom functionality on the backend allowed them to easily review thousands of applications in the admin panel, streamlining their vetting and acceptance process. We worked directly with their marketing department to ensure the website met brand

standards and satisfied the needs of their Nutrition Greenhouse team.
Strategic Management Platform for Archpoint Image

Strategic Management Platform for Archpoint

Archpoint Consulting, a strategic management consulting firm, hired us to design and develop the MyOGSM web application. Their objective was to provide their clients with a web based tool that complimented their traditional management consulting services. We launched an initial version of the application in a 3 month time frame and have since released 8 new versions. Today, MyOGSM is the leading OGSM software in the industry

and is utilized by Fortune 500 companies to align team members, optimize resources, and enhance strategic execution and accountability within the OGSM framework.
Custom Marketing Website for OfferUp Image

Custom Marketing Website for OfferUp

We designed and developed about.offerup.com in collaboration with their marketing department to address the needs of their customers, employees and partners. Offerup is a mobile-driven local marketplace, with over 42 million users, that competes with companies such as eBay, Craigslist and Facebook Marketplace

Tax Credit & Incentive Marketplace for Alpharesults Image

Tax Credit & Incentive Marketplace for Alpharesults

In partnership with Alpharesults, a leading Tax Credit Provider in Georgia, we were tasked with building a next generation Tax Credit & Incentive marketplace. Our goal was to utilize technology to deliver a one stop shop for CPA’s to maximize Tax Credits for their clients by matching them with the right Tax Providers based on their needs and location. TaxCredible is currently the leading Tax Credit & incentive

marketplace on the market, utilized by over 600 CPAs and their clients.

Reviews

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WordPress Dev for Art Company

“Bilberrry has always been on top of everything.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec. 2019 - Ongoing
Project summary: 

Bilberrry developed a WordPress site that will serve as an art company’s marketing funnel. They integrated the site with a large digital catalog. Going forward, they’ll host the site and add functionalities.

The Reviewer
 
11-50 Employees
 
Seattle, Washington
Paul Kramer
COO, Grand Image
 
Verified
The Review
Feedback summary: 

Bilberrry has satisfied the requirements by delivering an aesthetically pleasing and functional site. They facilitate an effortless engagement through seamless communication and effective project management. The team prioritizes the client’s best interests and keeps the project on track.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Grand Image is an art publishing and creation company. We intake commissions from our customers as well as create brand new content that we also sell. We create that art, print it out, and help with the install and the publication. We have a variety of clients across the architectural and design communities, as well as hospitality and other markets. We also do 3D art, so we make sculptures. A lot of our art is digital or 2D. My role is COO, so I’m in charge of technology as well. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bilberrry?

We needed to update our marketing site and have it integrated with some of the backend sites that we have, which is basically our catalog. We have an extensive catalog of about 60,000 images of the works that we’ve created. When our customers log in, they need to have access to that catalog, because they make purchases from it and also browse it to get ideas of how their work is installed. We also needed a CMS.

SOLUTION

What was the scope of their involvement?

Bilberrry built a new marketing site from scratch that is focused solely on marketing to new customers or people that want to know about Grand Image. They also implemented a WordPress CMS.

We told them what we were looking for. One of the unique things that Bilberrry did, and a reason we decided to go with them, was that they did some initial design mockups. This is pretty unique, because they really wanted to work with us and did some quick mockups to show us what the site could look like. They were pretty simple mockups, but nobody else was willing to go so far as to present something to us. Our owner is really driven by design and the aesthetics of things, so he really appreciated being able to visually see the site instead of having the possibilities described to him.

We will have an ongoing contract with them, where they will host the site for at least the first year before we move it over to AWS. We will also have them come back and add in some more functionality that we want, like an e-commerce site.

What is the team composition?

We’ve worked with three people on the Bilberrry team, including Bryan (Graphic Designer). Our main point of contact is Arthur (Director, Digital Strategy & Product Management), and he’s been phenomenal. Around six people from my side have been deeply involved in this project.

How did you come to work with Bilberrry?

We initially found Bilberrry through Clutch. They had good reviews. One of the reasons that we really liked Bilberrry is that they used WordPress. Millions of sites use WordPress as their CMS, and it gets updated regularly. We’d previously worked with somebody that had a custom CMS solution, and we didn’t like that because we were tied to them.

How much have you invested with them?

We’ve spent a total of $50,000. Our hosting contract will be $150 per month. 

What is the status of this engagement?

We contracted them in late December 2019, and the engagement is ongoing. Being an art company, we’re always looking to change some of the art or aesthetics of it all, and we’ve been updating our content a lot. The site’s code has been complete for many weeks now, but we have a ton of content, so we’ve been going through to make sure we’re putting our best foot forward. We fully expect to actually launch this week and transfer over to the new website. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I can’t share any metrics because we haven’t launched the site yet. However, Bilberrry has always been on top of everything. They really helped us put together a visual, professional site. Our previous marketing site has an interesting design, but it’s completely nonfunctional. It’s difficult to navigate through and has too much parallax animation going on. Bilberrry helped us create a site that is pretty to look at; as an art company, we need a visually-acceptable site, to say the least. We also wanted it to be really functional so that if somebody dropped into the site, they would immediately know what to do, and it would funnel them directly to contacting us as quickly as possible.

How did Bilberrry perform from a project management standpoint?

Arthur is just wonderful to work with. Every week, he checks in and lets us know what is due from us. He manages the project quite well. With COVID-19 going on, it would be very easy for us to focus on other things, but Arthur has always been there to keep us on target. They had a project plan from the beginning, which laid out the steps they’d take, the projected dates of when things would be done, and the areas where they’d need interaction from us. They’ve had constant and consistent follow-up on at least a weekly basis, if not more frequently. They’ve even followed up on weekends. 

It was pretty simple project management from a software standpoint; we weren’t using anything complex like Microsoft Project. All we needed was a spreadsheet, which we referred to quite consistently. We also used InVision so that we could see the website’s design and how it would function. That was really useful, especially for our owner. 

Most of the work was done remotely, but they flew in their designer from Nashville to work with us for a day and make sure that we got the design right before it was finalized. Also, we met with one of their co-owners, Adam (Co-CEO & CMO), a couple of times during the initial phases. He was able to give us a lot of information about ERP software. It was really good to meet with Adam and Arthur to go over future enhancements and things that they could possibly help us out with. They were really informative, helpful, and honest. They let us know when things would cost us more, even though it would be beneficial to them to have us on as a client.

What did you find most impressive about them?

I thought they were and still are excellent at communication. They’re just on top of everything, and that’s really appreciated, especially considering it was difficult to get our last vendor to provide any information on the project’s status. Bilberrry lets us know what’s going on and what they need from us and when, and then they follow up on that.

Are there any areas they could improve?

No, there really isn’t. To be honest, they have just been a fantastic vendor to work with. I have really enjoyed the process with them.

Any advice for potential customers?

Bilberrry is going to guide and direct you to get the most out of the engagement; they’re really quite good at that. Just sit back and let them take over, which is the perfect way for a vendor to function.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Development for a Family Resources Nonprofit

"What stood out to me was their ability to communicate."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2018 - Ongoing
Project summary: 

A nonprofit that caters to first responder and military families hired Bilberrry to build a web platform. They focused on the frontend and UI design. The first phase is completed.

The Reviewer
 
2-10 Employees
 
Kirkland, Washington
Noel Meador
CEO, Stronger Families
 
Verified
The Review
Feedback summary: 

The team at Bilberrry delivered an MVP within the timeline and budget. The second round of production will focus on the market. Their communicative approach supplemented their efficient workflow. Customers can expect a dedicated resource.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the president & CEO of Stronger Families, a nonprofit that focuses on serving military veteran and first responder families through seminars, conferences, and a digital platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bilberrry?

We hired Bilberry to build a sophisticated digital platform.

SOLUTION

What was the scope of their involvement?

The process was laid out clearly. We had the content already developed but needed a developer to turn it into an engaging platform with algorithms and user-friendly UI. The team at Bilberrry focused on the frontend or the platform. Our in-house graphic designer worked all of the graphics, which their side took to the web environment. The backend was built on WordPress, which allowed us to make changes.

What is the team composition?

Along with our graphic designer, their team consisted of two others. Adam (CEO, Bilberrry) and Eugene (Director of Product Management, Bilberrry) were directly involved.

How did you come to work with Bilberrry?

I found them through my executive CEO group. We had our annual summit, and the Bilberrry team was there as a vendor. After attending their breakout session and hearing their pitch, they piqued my interest. We did our due diligence, reaching out to their past customers. Across the board, we could see that their team delivers.

How much have you invested with them?

In total, we’ve invested $21,000.

What is the status of this engagement?

We started working with Bilberrry in April 2018, and we’re moving into the next phase.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In terms of what we scoped out at the beginning, the MVP they delivered was solid. We didn’t go over budget and stayed within the timeline. There were some delays, but those were on our side.

The first round was extremely successful, and we’re working on proving the concept to our audience with a market launch. The second phase will be more technical and cost-involved. This phase must be done correctly.

How did Bilberrry perform from a project management standpoint?

From a project management standpoint, they’ve done great. They communicate well with us, always reaching out if they’re not going to make a deadline. We mainly use email. The project outline they put together was done using PowerPoint. We also had other documents and resources available.

What did you find most impressive about them?

What stood out to me was their ability to communicate. Their team was able to take our vision and turn it back into documents before we even signed an agreement. Before any money was exchanged, they came back to us with a thorough plan that helps set expectations.

Sometimes developers say that they can do something, but halfway through an engagement, it’s clear that they’re not going to deliver. The team at Bilberry does what they say they’re going to do, within the budget and timeline. That beats a large percent of other developers out there.

Are there any areas they could improve?

No, not really.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development & CMS Migration for a Nonprofit Group

“In 18 years of working with many marketing companies, I never found an organization that was as effective as they are.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Sep. 2019 - Ongoing
Project summary: 

Bilberrry migrated and expanded the website of a philanthropy nonprofit, transitioning to WordPress and developing new designs, user flows, and landing pages to capitalize on publicity from a book launch.

The Reviewer
 
1-10 Employees
 
Bainbridge Island, Washington
Charles Bresler
Executive Director, The Life You Can Save
 
Verified
The Review
Feedback summary: 

The collaboration was incredibly successful, enabling a flawless book launch and leaving project stakeholders pleased with the efficiency and cost of the project. The Bilberrry team was organized, professional, and intuitive, going beyond surface-level tasks to deliver on their client’s core goals.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

The Life You Can Save has a twofold mission. One is to spread awareness of effective giving and the moral obligation to help people living in the developing world, and the other is to recommend and raise money for effective nonprofits that we identify.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bilberrry?

We were launching an audiobook, and we wanted to revise our website and the user interface of our content management system to something that would be easier for internal team to use. We also wanted to create a number of landing pages that would be linked to from the e-book in order to drive traffic and conversions.

SOLUTION

What was the scope of their involvement?

At the beginning of the project, they helped us migrate the entire site to a WordPress platform. We reviewed the changes as they were being made, but they had the overwhelming responsibility for that transition, as well as for changing the user interface from there.

Their team was also in charge of making our content more digestible for the new landing pages, as well as developing some new designs for us to present our brand on those.

What is the team composition?

They had a team of two in Seattle who worked closely with us, as well as an engineering team in Kiev that they coordinated with. The two partners in Seattle were a senior project manager and a content manager.

How did you come to work with Bilberrry?

I found several options on Clutch that I reached out to and interviewed, and from there it was clear that Bilberrry was by far the best fit. They understood the project and our mission immediately, and they communicated their capacity to assist us very well.

What is the status of this engagement?

I believe the project ran from September–December 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality of their work is absolutely excellent, both in terms of the final content and usability side, as well as the debugging process as we worked through the process. The impact of the project on our business is still ongoing, so we’re not sure what the final result will be, but we achieved all of the goals that we set for the project. It certainly would have been impossible to do the book launch without the new site.

How did Bilberrry perform from a project management standpoint?

Our project manager has a technical background and a marketing and design background as well, so he was more than capable of keeping us abreast of their progress. We had virtually weekly meetings and were able to contact them any time in between and get an almost immediate response. Communicating with them always felt smooth and intuitive, which really contributed to the success of the collaboration.

What did you find most impressive about them?

Their principal, who is one of the co-owners of the business, is really easy to work with. He communicates very well, has a great understanding of the scope of the project, and is always on top of resolving any issues that we have.

The content creation person is also a really good copywriter and has a fantastic sense of design, which we were very happy with. Their personnel are all just wonderful to deal with, and that has a huge impact on both the project and our ability to enjoy working on it.

Are there any areas they could improve?

The only criticism I could make out of the entire process is that our face-to-face meetings occasionally felt slightly rushed. That may have been partly due to their use of a shared workspace, and it really didn’t cause any larger issues down the line.

Do you have any advice for potential customers?

I think any client who works with Bilberrry should have a project manager on their side who has both a technical background and a design background and deeply understands the goals of the project.

As long as you stay on top of both aspects of the project, they are very easy to work with. In 18 years of working with many marketing companies, I never found an organization that was as effective as they are.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design & Dev for University Student Portal

"The student portal has allowed for a more streamlined and organized registration process."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. - Aug. 2019
Project summary: 

Bilberrry developed and designed an online portal for university students. The team was involved in ideation and testing as well. 

The Reviewer
 
10,000+ Employees
 
Seattle, Washington
Program Director, University of Washington
 
Verified
The Review
Feedback summary: 

The platform has improved the registration process. Over a thousand students have registered for the portal. The team at Bilberrry communicates effectively while delivering quality work on time and on budget. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We develop curriculum and programming for health sciences graduate students to learn about teamwork and collaboration.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bilberrry?

We hired Bilberry for web design and custom web development. We needed a nice looking and functional student portal.

What were your goals for this project?

An intuitive and mobile friendly online portal for university students to learn about and register for specific educational opportunities at the University of Washington. A flexible admin panel/CMS that allows our staff to easily manage website content and add new program offerings without technical support.

SOLUTION

How did you select this vendor?

We were referred to Bilberrry by a friend.

Describe the project and the services they provided in detail.

Bilberrry was included in all aspects of the project. From ideation, design, development, testing and deployment. They helped us define the design and functionality of the student portal, provided recommendations on how to best implement specific features and efficiently executed on the deliverables.

What was the team composition?

Our primary points of contact throughout the engagement were the Lead Product Manager and Lead Designer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The student portal has allowed for a more streamlined and organized registration process. Over 1000 students are now able to view and register for programming on the student portal. And, we can proudly direct people to the portal to showcase our programming.

How was project management arranged and how effective was it?

We communicated via phone, email and in person meetings. The team was great at communicating and implementing in a timely manner.

What did you find most impressive about this company?

They not only delivered on what they promised on time and on budget, they also communicated the technical aspects of the project in a way that we could understand.

Are there any areas for improvement?

Nothing I can think of.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Highly responsive and available to work around our schedules.
  • 5.0 Cost
    Value / within estimates
    Great high quality work for a very reasonable price.
  • 5.0 Quality
    Service & deliverables
    The website looks great, functions well, and is easy to maintain (even for non tech savvy people!)
  • 5.0 NPS
    Willing to refer

Web Design & Development for Fast Casual Restaurant Chain

"They asked us questions related to our business goals and proposed solutions to best help achieve those goals."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
July - Aug. 2019
Project summary: 

Bilberrry designed and developed an online catering portal for a restaurant chain. The team customized a WordPress website, building out pages equipped with the necessary functionality and designing user flows.

The Reviewer
 
51-200 Employees
 
Seattle, Washington
Daniel Brawer
Owner, Just Poke
 
Verified
The Review
Feedback summary: 

The new catering portal led to an uptick in customer orders, with repeat customers complimenting the site's design. Bilberrry establishes a smooth workflow to ensure customer satisfaction. The team goes above and beyond to make sure the client's needs are being met. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Owner of a fast casual restaurant concept with multiple locations throughout King County.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bilberrry?

We hired Bilberrry to design and develop a custom online catering portal that allowed us to productize our catering offerings and streamline the ordering process for catering customers.

What were your goals for this project?

Our goals for this project were to design and build out an online ordering solution for our catering business that allowed us to increase our catering orders and reduce the back and forth email communication between our customers and our operations team.

SOLUTION

How did you select this vendor?

We were referred to Bilberrry through our personal network as they came highly recommended.

Describe the project and the services they provided in detail.

Our existing website was built using an out of the box Wordpress Theme that was slightly customized to fit our needs. When it came time to expand our business into catering, the existing theme did not have the flexibility we needed to achieve our goals. When we approached Bilberrry about our needs, they discussed several options we had to choose from.

We ultimately decided to work with them to build out custom designed pages and functionality to achieve our goals. The process involved brainstorming how we wanted our customers to interact with our catering menu, and how to clearly communicate our offerings.

From there, Bilberrry presented multiple design options based on our input. Once the designs and user flows were selected, they moved forward with implementation, testing and deployment of the new pages and functionality. I was impressed with the feedback and communication throughout the process and the speed of which they executed.

What was the team composition?

We worked primarily with a Lead Product Manager at Bilberrry. Other Bilberrry team members who were involved in the project include a UI designer, a Wordpress Developer, a Quality Assurance Tester and a Project Manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Right away we saw an uptick in catering orders with the new website. The simplicity it afforded for the end user had a bigger impact then we imagined. Repeat customers even commented on how much they enjoyed the new website. Made me wish we had done it sooner!

How was project management arranged and how effective was it?

We had 1 main point of contact which made things really easy for us, not sure how they self delegated on their end.

What did you find most impressive about this company?

We had an idea of what we were going for but didn't know exactly how to get there. Bilberrry helped us actually think through the solution. They asked us questions related to our business goals and proposed solutions to best help achieve those goals. We felt as though we could give them very high level information related to our business and they could come up with the right solution and also execute on it.

Are there any areas for improvement?

Overall, it was a great experience working with Bilberrry and we were thrilled with how it turned out.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Fair and transparent
  • 5.0 Quality
    Service & deliverables
    We got more than we had hoped for at a great price, the process from start to finish was on time and well communicated.
  • 5.0 NPS
    Willing to refer
    I would recommend Bilberry to anyone that has the same need.

Web Development and Design for Restaurant Chain

"I’m very happy with their services."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
July 2018 - Ongoing
Project summary: 

Bilberrry rebuilt a website to introduce an online ordering platform integrated with Olo, with separate pages for 80 different stores. Features included credit card processing and admin-side orders for franchisees.

The Reviewer
 
1,001-5,000 Employees
 
Renton, Washington
Gretchen Weidemann
Marketing & Advertising Director, Taco Time Northwest
 
Verified
The Review
Feedback summary: 

Their work has been praised by the customer and by third parties for the quality of the visual design and the backend structure, as well as noticeable improvements in its visibility. Bilberrry is a reliable team that responds quickly to address any issues.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing director for Taco Time Northwest.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bilberrry?

We wanted to redesign our website to introduce an order ahead platform, with location pages for each of our 80 restaurants. We wanted to drive the journey from click to purchase and make the whole experience smoother than what we had on our existing website.

SOLUTION

What was the scope of their involvement?

They set up a CRM training program for us and we looked at production deployment. We provided them with designs. They redid the entire backend, set up a WordPress site, and rebuilt the frontend from scratch.

Right now, our in-house person does 75–80% of everything that needs to be done on the CMS. Bilberrry helps out with special requests that our on-site team can’t handle. For example, they set up an online ordering microsite so that each of our franchises can order uniforms.

They evaluated our integration of third parties and reviewed information from Google Analytics, including our integration with Olo, our online ordering partner, and LevelUp, our credit card processor. They also reviewed our SEO and UX and did a lot to improve our site’s visibility.

What is the team composition?

I mainly dealt with Adam (CEO, Bilberrry), but they had at least half a dozen people working on the project. Adam served as our project manager.

How did you come to work with Bilberrry?

We really wanted to work with a local provider, so I did some research on Google and found them on a list of top providers in our area. They were the third company I talked to, and after speaking with Adam and understanding the culture of their company, I came away impressed. The relationship I developed with Adam and the way he presented his team convinced me they would be a good fit for us. The budgeting and schedule were also in line.

How much have you invested with them?

We’ve spent $36,000 in total.

What is the status of this engagement?

We started working together in July 2018 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Online orders now make up a small percentage of our total orders, but more importantly, it's much simpler to have an online locations page for each of our restaurant locations. We’re very happy with the website. I did site testing and cross-browser validation and we liked the visual acuity. We’ve also had third party companies look at the backend, the SEO, and the metatags and they’ve been impressed, so Bilberrry did a great job of setting up the basic structure.

How did Bilberrry perform from a project management standpoint?

We had sit-down meetings and conference calls, and Adam came to meet with us a couple of times. Our design team sat in on the conference calls with Adam every week or so. They were very available for us and Adam could deal with anything we needed. They presented milestones on their schedule and it was helpful for us to check in at the milestones.

What did you find most impressive about them?

They’ve been very responsive and quick to help us. For example, we moved our Taleo support to ADP, and our HR team has been very demanding because we’re recruiting for 80 restaurants. Adam’s team has been amazing in how they’ve responded to that. We hear probably once a day about an issue with a restaurant site and Adam responds within 20 minutes. It’s imperative for us to be able to collect job applications and they’ve been crucial in supporting that.

Are there any areas they could improve?

No, I’m very happy with their services.

Do you have any advice for potential customers?

Understand what you need and be honest and transparent about what you’re trying to accomplish. If you’re clear about that, Bilberrry will be clear about what they can and can’t do and they will suggest strategies for getting where you want to be.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Redesign for Restaurant Chain

"No matter our budget or the size of the issue at hand, Bilberrry was ready to go above and beyond to meet our needs."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. - June 2019
Project summary: 

Bilberrry redesigned a website for a restaurant chain to improve its performance and address branding needs. They made the interface professional-looking and smooth to use.

The Reviewer
 
201-500 Employees
 
Seattle, Washington
Director of IT, Evergreens Salad
 
Verified
The Review
Feedback summary: 

The revamped site has received positive feedback for its improved speed, performance, and user experience. Bilberrry delivered high-quality web design work while meeting budget and time constraints. The team led a smooth workflow by managing expectations and being flexible.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Director of IT for Evergreens Salad, a restaurant chain. I manage a variety of systems and technical projects for restaurant operations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bilberrry?

We hired Bilberrry to render web design services that would have been otherwise impossible with our time constraints. 

What were your goals for this project?

Our previous website was something relatively inexpensive that still provide our customers with enough functionality for an overall 'good' experience. We contracted Bilberrry because of their outstanding rapport and communication skills, knowing that we could achieve the appropriate interface that could represent our brand.

SOLUTION

How did you select this vendor?

The president of my company reached out to many of his connections to review potential vendors we could hire. He has a very specific taste in mind when it comes to representing the company as a whole, and Bilberrry checked all the boxes.

Describe the project in detail.

Bilberrry redesigned our website with a professional finish that better reflects our branding needs. While I came into the project later on, we needed to communicate the development of the concept, strategy, and overall design to a group of senior management that lacked experience with backend web development and IT solutions in general. My role in this project was to provide necessary accounts, process payments, and take over and manage the website as a whole after the project came to completion.

What was the team composition?

The CEO himself served as the project manager. His team of developers chimed in as necessary and worked behind the scenes to finalize all of our content requests.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our previous website was bogged down and increasingly difficult to manage. Now the site performs even better than intended. Overall, our guest experience and feedback on the website has significantly improved.

How effective was the workflow between your team and theirs?

Bilberrry excelled at management communication and scheduling. The team set the bar for expectations early and let us know if there were complications. They kept things moving extremely smoothly.

What did you find most impressive about this company?

No matter our budget or the size of the issue at hand, Bilberrry was ready to go above and beyond to meet our needs.

Are there any areas for improvement?

While I always believe there is room for improvement for any company, I am thoroughly impressed by how smoothly the entire project went.

5.0
Overall Score They provided an outstanding performance. Their team really sets the bar for excellence.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The team was easy to understand and flexible if complications arose that were out of any party’s control.
  • 5.0 Cost
    Value / within estimates
    Bilberrry delivered outstanding work for the price margin. We feel collectively that we truly got more than what we paid for.
  • 5.0 Quality
    Service & deliverables
    Without question, Bilberrry met our branding goals for the website.
  • 5.0 NPS
    Willing to refer
    Should any of our networks be on the lookout, Bilberrry will be at the top of our list for referrals.

Web Design for Special Effects Manufacturer

"Their communication was impeccable."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - May 2019
Project summary: 

Bilberrry redesigned an outdated website for an entertainment company. The team delivered an updated site after gathering requirements and specifications during a discovery phase.

The Reviewer
 
11-50 Employees
 
Everett, Washington
Stephanie Long
Marketing & Communication Manager, CITC Special Effects
 
Verified
The Review
Feedback summary: 

The site has received high praise from both internal and external stakeholders. By effectively managing expectations and responding quickly to inquiries, Bilberrry was able to deliver within a short timeline. Their superior customer service set them apart from other vendors.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

My company is a special effects manufacturer, and I'm a marketing and communication manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bilberrry?

We hired Bilberrry to redesign our 10-year-old website.

What were your goals for this project?

We wanted to create a more modern and easy-to-navigate website that provides a great customer experience. We were hoping that this would help us generate leads.

SOLUTION

How did you select this vendor?

I found them through Google and read reviews of their services. I thought they would be the best company for the job.

Describe the project in detail.

After hiring Bilberrry, we had several discovery calls to discuss the look and feel that we wanted for our site. During these calls, we also described the type of customer experience that we were looking to provide. They began working on the site once they felt that they understood our vision.

What was the team composition?

I communicated directly with an account manager and the CEO of Bilberrry.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Bilberry took our old site and turned it into a lead generation machine. We’ve had nothing but praise from co-workers, dealers, customers, and competitors about the look and feel of the website. My whole team is pleased with what Bilberrry did and where the site is today. We loved their customer service and the way they modernized our company image.  

How effective was the workflow between your team and theirs?

Bilberrry was excellent with meeting deadlines, scheduling meetings, managing expectations, and responding to my emails. They responded more quickly than any other vendor I’ve worked with in the past, and their customer service is the best I’ve ever received.

What did you find most impressive about this company?

Their communication was impeccable.

Are there any areas for improvement?

We were satisfied with their progress and efficiency at every step of the process.

5.0
Overall Score You should hire them for any website project you have!
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were always available to talk to me.
  • 5.0 Cost
    Value / within estimates
    The cost fit within market standards.
  • 5.0 Quality
    Service & deliverables
    The attention to detail and quality of their work was amazing.
  • 5.0 NPS
    Willing to refer
    I have already referred them to another business!

UX & Backend Database Dev for Strategic Consultancy

"Our launch exceeded the number of views and applications we predicted."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2018 - Ongoing
Project summary: 

Bilberrry developed a backend database, designing an inviting UX for a food company under a strategic consultancy. The team worked on programming all aspects of the database, including admin services.

The Reviewer
 
1-10 Employees
 
Seattle, Washington
Michael Hammer
Managing Director, Atomic Brand Lab
 
Verified
The Review
Feedback summary: 

Bilberrry went above and beyond, crafting an intuitive and engaging product. The number of views on the site exceeded expectations. They take on any challenge to meet their clients’ goals. Customers can expect a seamless engagement with a responsive and creative team.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the managing director at Atomic Brand Lab, a portfolio strategy consultancy that helps mid-sized and Fortune 500 companies create ways to unlock acceleration.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bilberrry?

We hired Bilberrry to assist with the launch of a global accelerator program for a major food company.

What were your goals for this project?

Bilberrry was in charge of creating an inviting UX for program info and applications, as well as a usable backend database for innovation pipeline management.

SOLUTION

How did you select this vendor?

I selected Bilberrry from a number of recommended web development companies. After going through a comprehensive selection process, we felt that Bilberrry met all the criteria for an agile, creative solution provider.

Describe the project and the services they provided in detail.

Bilberrry was involved in all aspects of development, including design and programming. The team was also a part of database creation and admin services.

What was the team composition?

I primarily worked with the CEO but engaged with the designer and developer on several occasions. The size of the team stayed constant throughout.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our launch exceeded the number of views and applications we predicted. The final product was simple and engaging on the UX side, and intuitive on the backend.

How was project management arranged and how effective was it?

Once we briefed them on the concept and goal, their team handled all aspects of project management. Our point of contact made everything seamless and efficient.

What did you find most impressive about this company?

I appreciate their responsiveness and creativity. Bilberrry approaches every challenge with a can-do attitude, always having a solution or answer.

Are there any areas for improvement?

No, nothing I would add.

5.0
Overall Score They're on the top of my list.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They're readily available.
  • 5.0 Cost
    Value / within estimates
    They're affordable and worth the money.
  • 5.0 Quality
    Service & deliverables
    They're fast, creative and deliver a good value
  • 5.0 NPS
    Willing to refer
    They are my go-to web development company, and I recommend them to others often.

Web Dev & Google Ads for Customer Assistance Platform

"Within a month, we had a new site that achieved our objectives."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - May 2018
Project summary: 

Bilberrry created a website for advertising channels across different target audiences. The team also assisted with search engine marketing through Google Ads.

The Reviewer
 
1-10 Employees
 
San Francisco, California
Head of Product & Business Operations, Customer Assistance Platform
 
Verified
The Review
Feedback summary: 

The new marketing website and Google Ads campaigns are promising for the business. Bilberrry’s transparency supplemented their project management style. Their honesty was noteworthy. Customers can expect a skilled team that delivers work on time and within budget.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

During our time with Bilberry, I was the head of product & business operations at Rep, the first cross-channel customer assistance platform designed for online brands.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bilberrry?

We hired Bilberrry to build and design our custom marketing website.

What were your goals for this project?

Our business needed a marketing website where we can build out landing pages for various advertising channels across target markets.

SOLUTION

How did you select this vendor?

I’ve known the founders of the company for some time, and have seen their work with other clients. When it came time to hire an agency with design and development capabilities, Bilberrry was the first company we approached.

Describe the project and the services they provided in detail.

Before work began, Bilberrry tried to understand our needs and listen to our objectives. Then their team recommended an approach. They provided our team with several options on how to achieve our goals. Bilberrry consulted us on the strategy, design, and development of the website during the process. They also provided insights into search engine marketing and Google Ads. We didn’t have the resources to test marketing channels. Google Ads was something we wanted to pursue to check the new pages within different audiences.

What was the team composition?

I worked primarily with a project manager and sometimes interacted with the design team to look over their work.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Within a month, we had a new site that achieved our objectives. We were able to launch six Google Ads campaigns to test our messaging.

How was project management arranged and how effective was it?

The team at Bilberrry utilizes a project management system to track all tasks. We were always in the know. There were weekly meetings, but we could reach out to them at any time with questions.

What did you find most impressive about this company?

I appreciated their honesty when it came to recommending solutions. Their team delivered on time and on budget. Bilberrry always communicated with our team on the status of the project. They asked the right questions.

Are there any areas for improvement?

Nothing that stands out. Overall, we had an excellent experience working with Bilberrry.

5.0
Overall Score Bilberrry is a highly talented, business smart, and reliable team. It was a pleasure working with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They're reliable, responsive, and available.
  • 5.0 Cost
    Value / within estimates
    The price is competitive. We stayed within budget.
  • 5.0 Quality
    Service & deliverables
    The quality exceeded expectations.
  • 5.0 NPS
    Willing to refer
    I already have and will continue to refer them.
Verification

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Verification Level
Bronze
VERIFIED
Business Entity
Business Entity Name
BLUEBERRY TECHNOLOGIES LLC
Status
Active
Jurisdiction of Formation
Delaware
ID
6202658
Date of Formation
Nov 3, 2016
Last Updated
Mar 12, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
17
OVERALL REVIEW RATING
5.0
Source
Clutch
LAST UPDATED
April 20, 2020