Do you have any statistics or metrics to track the project's success?
I’ve had huge success with the website. I’ve had other production companies call me, tell me they like our website, and ask me who did the site. That’s how I know it's working. We don’t have the kind of mass-marketing business where we receive 50,000 hits. It's a specific market. If people want to contact us, they do. When they do, they tell us how nice the site is.
Is there anything unique about BIGPIE that really makes them stand out, compared to other companies?
The design is unique, and they have a good aesthetic sensibility. BIGPIE refines and reworks the design until the client is completely satisfied. Many companies can do the execution, but I don’t think you can get that kind of design. The mechanics of the site are important, but a lot of people can do that. The creative approach is important. They listen to you, and they try to identify and solve your issues. I appreciate that they understand. I like their process. They gave us several creative design elements, and they put together two or three selections based on those elements. Then, they refined it and added some elements and took away others. They continue to refine it, so you get exactly what you want. They’re easy to work with.
Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?
They’re good. For the most part, I have no complaints. They could return the occasional email a little bit faster. They’re busy with other projects and get involved in them. When they’re working on your project, they give you 100 percent, and they’re on it. If you want to change something a year later, it could take a little bit longer because they’re working on other projects. They always get back to me, and they always provide what I need. They’re always pleasant to work with. I’m having them do some more work for me on something else. If I didn’t like them, there are a million other companies to choose from. I think they have a good eye, and they’ve improved their customer service to where I'm satisfied. I started with them six years ago when they were a new company, and they’ve come a long way.