# Big Web Media Big Web Media Reviews (3), Pricing, Services & Verified Ratings - 4.7 out of 5 average review rating - 0 connections joined Big Web Media's Network [Visit Website](https://www.bigwebmedia.co.za/) [Get a Custom Proposal](https://clutch.co/profile/big-web-media) **We Design Beautiful Websites To Get You To The Top** We are a Web Design agency with offices in Cape Town and Johannesburg specialising in search engine optimisation, WordPress and WooCommerce web design and development. We work with all brands, big and small and we want to change the way business owners acquire and keep customers. ## Company Information - Minimum project size: $1,000+ - Hourly rate: $25 - $49 - Number of employees: 2 - 9 - 2 Locations: - Cape Town, South Africa (Headquarters) - Johannesburg, South Africa - Founded in 2007 ## Services, Focus Areas, Industries, and Clients ### Service Lines - 60% Web Design - 10% Branding - 10% Logo - 10% Pay Per Click - 10% Search Engine Optimization ### Focus Areas - PPC Focus: - 100% Google Adwords - CMS Focus: - 90% WordPress CMS - 10% Drupal CMS - SEO Focus: - 25% Content development - 25% On site optimization - 20% Link earning & development - 20% Local search - 10% Mobile optimization ### Industries - 5% Financial services - 5% Advertising & marketing - 5% Arts, entertainment & music - 5% Supply Chain, Logistics, and Transport - 10% Hospitality & leisure - 5% Other industries - 10% Business services - 5% Media - 5% Medical - 15% eCommerce - 5% Consumer products & services - 5% Manufacturing - 5% Automotive - 5% Retail - 5% Real estate - 5% Legal ### Clients - 50% Small Business (<$10M) - 50% Midmarket ($10M - $1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.5 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Big Web Media's pricing reflects a value-for-cost approach, with clients investing around $500 monthly, totaling over $14,000 for ongoing services. Clients praise their efficiency and knowledge, indicating that while not the cheapest option, their performance justifies the cost. **Most Common Project Size**: Less than $10,000 based on 2 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Other Digital Marketing: $10,000 to $49,000 based on 1 review - Pay Per Click: Less than $10,000 based on 1 review - Search Engine Optimization: Less than $10,000 based on 1 review - Web Design: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Big Web Media Review Insights Overall Review Rating: 4.7 - Quality: 5.0 - Schedule: 4.8 - Cost: 4.5 - Willing to Refer: 5.0 ### Top Mentions - Knowledgeable (3 mentions) - Efficient (2 mentions) - Timely (2 mentions) - Easy to reach (1 mentions) ### Review Highlights **Valuable Consultations and Guidance** Clients benefited from Big Web Media's knowledgeable advice and strategic recommendations, which were crucial in driving business success and optimizing digital presence. Their guidance was highly valued. **Need for Competitor Research** A client suggested that Big Web Media could enhance their services by conducting more thorough competitor research, which would reduce the need for clients to provide this information themselves. **Efficient Project Management** Clients appreciated Big Web Media's efficient project management, timely responses, and seamless communication. Their use of email and WhatsApp for quick support and issue resolution was particularly highlighted. **SEO Expertise and Results** Big Web Media demonstrated exceptional SEO skills, achieving first-page Google search results for multiple service offerings without PPC or Adwords, showcasing their proficiency in organic search optimization. **Room for Design Improvement** While Big Web Media excels in SEO and functionality, one client noted that the aesthetic aspect of their design could be improved to enhance visual appeal, suggesting a potential area for growth. **Web Design and Revamp Success** Big Web Media successfully revamped websites, incorporating client input and delivering visually appealing, SEO-friendly designs using WordPress, which met or exceeded client expectations. **Competitive Market Understanding** Big Web Media showed a strong understanding of industry-specific challenges, effectively guiding clients through competitive markets and helping optimize their digital strategies for better ROI. **Highly Accessible and Personable** Big Web Media's team, especially Charl Hoffman, was praised for being highly accessible, personable, and readily available to assist clients, enhancing the overall client experience. ### Big Web Media Reviews #### Web-based SEO for Retail Company **The Project** - Services: Pay Per Click, Search Engine Optimization - Project size: Less than $10,000 - Project length: Jan. 2017 - Feb. 2020 **Project Summary**: Big Web Media consulted on how to write content for SEO purposes. This involved producing content and advising the internal stakeholder on best practices. **Review Rating**: 4.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Social Media Manager & Fashion Journalist., Clouds Drummond - Industry: Retail - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Apr 21, 2020 **Feedback Summary**: The website ranks on page one of a Google search for hair and nails in the local area. This result was achieved without PPC or Google Ads. The team maintained a seamless workflow, openly sharing their expertise and delivering reports on time. Big Web Media is a highly accessible, personable vendor. ""Charl Hoffman's in-depth knowledge of SEO is unrivaled." " **BACKGROUND** Please describe your company and your position there. I am a freelance Social Media Manager, fashion journalist and website content manager. Langaro Lifestyle Centre, Camsp Bay, and then Langaro Accent Sea Point were my clients from Jan 2017 until the company closed in March 2020. The business was a spa and wellness centre which offered seven codes of service; Beauty (facials, makeup), Hair, Nails, Aesthetics (weightloss, anti-ageing), Wellness (massage), Fashion and Corporate hosting. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Big Web Media? Big Web Media was hired before I had signed Langaro as my client. Their services fell under my portfolio as part of my contract was to supply written content for the website, including blog articles and SEO copy. What were your goals for this project? Big Web Media offered a service on retainer for the duration of my time there. The ultimate goal was to get Langaro Lifestyle Centre onto page one of a google search for at least five of the seven service offerings. **SOLUTION** How did you select this vendor? The previous Social Media Manager at Langaro had found Big Web Media via a Google search, which is probably a testament to how good Charl Hoffman is. Describe the project in detail. As I mentioned earlier, Charl Hoffman had one task; to get Langaro onto page one of a Google search for beauty, hair, nails, massage and aesthetics. The company didn't feature fashion and corporate services as highly, so those were considered a second tier. His role was to advise me on content topics and writing style to maximise on SEO activity. And he made regular recommendations on what Langaro could do to up its digital profile. What was the team composition? Charl and I were each contracted to Langaro and liaised with each other directly. I only ever had to secure approval from my client for any major changes which required budget. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Langaro featured on page one of a google search for hair and nails in Camps Bay without PPC or Adwords. One doesn't get better than that. How effective was the workflow between your team and theirs? The workflow between Langaro and Big Web Media was seamless. Charl availed himself effortlessly, his reports were consistent and timely, he shared his extensive knowledge openly and freely. He was a pleasure to work with. What did you find most impressive about this company? Knowledge! Charl Hoffman's in-depth knowledge of SEO is unrivaled. Paired with him being available at the drop of a hat to assist, makes him highly recommendable. Are there any areas for improvement? I think he needs to work on the design aspect of his services. He is capable of design but aesthetically, it's functional in favour of SEO but lacks visual appeal. --- #### Web Design & Digital Marketing for Hypnotist **The Project** - Services: Web Design - Project size: Confidential - Project length: Jan. 2019 - Ongoing **Project Summary**: Big Web Media handles the web design revamping and digital marketing services for a health company. Using WordPress, their team redesigned the platform and creates content for the partner's blog. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Owner, Dr. Johns Systems & Solutions - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 9, 2020 **Feedback Summary**: The website redesign met the partner's expectations. What's more, the consultations and advice provided by Big Web Media were invaluable to the partner's success. Their team is knowledgeable and communicative. They deliver efficient solutions on time and quickly resolve issues. "“Listening to his advice and following through with it was the best decision for my business.” " **BACKGROUND** Introduce your business and what you do there. I’m the owner of Dr. Johns Systems & Solutions, a health-relation company offering coaching, hypnosis, mentoring, counseling, and regression. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Big Web Media? I wanted to gain more exposure and have a total revamp of my website. **SOLUTION** What was the scope of their involvement? Big Web Media performed a total website revamp using WordPress and provided optimization suggestions. Currently, they also supplement content onto the blogs I create. What is the team composition? I interact with three people but mostly work with Charl (Digital Account Director). What is the status of this engagement? We started working together in January 2019, and the work is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? I’m very satisfied with what they delivered. There were certain recommendations Charl made that I had to review myself and it all made sense. Listening to his advice and following through with it was the best decision for my business and website. He’s knowledgeable and what he suggested was what was best for me. How did Big Web Media perform from a project management standpoint? We communicate via email and WhatsApp and they’ve always responded quickly. Their team is very efficient and always ready to deliver. Whenever there’s a problem, they always help me right away. What did you find most impressive about them? They’re efficient and deliver on time. They’ve brought me up to speed with what’s out there in the market. Are there any areas they could improve? No, they’re doing a great job. Everything looks great. --- #### Digital Marketing & Web Design for Visa Company **The Project** - Services: Other Digital Marketing - Project size: $10,000 to $49,999 - Project length: Aug. 2017 - Ongoing **Project Summary**: Big Web Media redesigned the website and performed SEO for a company that expedites visa acquisitions. They engaged in a collaborative design phase. They also fine-tuned the platform to be SEO-friendly. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Owner, Visa Logistics - Industry: Business services - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 4, 2020 **Feedback Summary**: Big Web Media’s work has led to substantial financial returns for the client. With their knowledge and efficiency, they’re the best partner the client has ever worked with. While they could work on doing more preliminary research, they’re a reliable partner that’s wholly worth the investment. "“We’ve seen great financial returns from Big Web Media’s work.” " **BACKGROUND** Introduce your business and what you do there. I am the owner and director of a firm that facilitates and expedites visa issuances for clients. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Big Web Media? We were seeking SEO and web design services. **SOLUTION** What was the scope of their involvement? Big Web Media redesigned my entire website. After some initial discussions, we launched into an iterative design phase where they incorporated my input after every version.  They’re now creating site content and managing our Google Ads. They’ve streamlined our website to be SEO-friendly and continue to provide maintenance. They provide progress reports of our digital performance, and we have frequent meetings to analyze our ROI. What is the team composition? We frequently interface with our main point of contact, Charl (Director & SEO Specialist, Big Web Media). I believe he has one or two others working under him. How did you come to work with Big Web Media? When I started my business, I was working with two other service providers but had failed to see substantial growth. My friend’s business, which utilized Big Web Media, was doing exceptionally well. I decided I’d engage them for three months to see if their services made a difference for my business. How much have you invested in them? We spend approximately $500 a month, so we’ve spent over $14,000. What is the status of this engagement? We began working together in August 2017, and the work is still ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We’ve seen great financial returns from Big Web Media’s work. Their cost-benefit analysis has revealed that we no longer need to spend money on certain services because they simply don’t make sense from a profit-margin perspective. The team lead did a phenomenal job of guiding us through the best technologies to leverage. He helped us navigate our competitive market, showing a great understanding of our specific industry. While they’re not the cheapest option, they’ve performed better than any other vendor I’ve worked with. The investment has been worth it. How did Big Web Media perform from a project management standpoint? They’ve been great. Charl comes onsite to our office, and he’s very responsive. We’ll shoot him an email about any necessary changes, and he typically deals with it within a few hours. Our requests are taken care of practically instantly. What did you find most impressive about them? They’re extremely efficient, on top of being exceptionally knowledgeable. I also appreciate that all of my employees can directly reach out to him via WhatsApp whenever they need anything. Are there any areas they could improve? The team lead could do some further research about our competitors—sometimes, we have to provide him with information that he could acquire himself with a little homework. Having said that, he’s better than anyone we’ve ever used before. Do you have any advice for potential customers? I would recommend giving them six months to see how they perform and to see if the relationship works. --- ## Portfolio & Awards ### That's Gelato - Making Ice Cream Even Better The Client: A premium manufacture of Italian Gelato and Ice Cream in Cape Town, South Africa. The Objective: Design and develop an eCommerce Enabled website that will educate and promote the product to Restaurants, Cafés or Delis, the public and introduce Toll Manufacturing. Our Role: Apart from designing and development the WordPress website, our main role was to conceptualize the site using sketches, identifying brand elements that will help tell the story of the product, and execute the visual design and front-end development of their story. The Result: One very happy client, and a sales order increase of 20% on average across the board on all product offers. ### American Shutters AMERICAN shutters® is one of South Africa’s leading shutter specialists offering the widest choice of shutters on the market; from raw material to styles, finishes to budgets. Big Web Media has been the preferred SEO and PPC partner to AMERICAN shutters® since 2015. Our initial SWOT analysis way back when showed that our client had only a few true competitors but its online competitive market space was packed with competitors on both a national & geo-targeted basis. After analysing our client’s PPC budget, Organic positions, onsite user engagement and conversions, we found that it was not sufficient to achieve full visibility for the search volume on the necessary keywords, so Big Web Media had to devise a strategy to optimize budget and completely focusing on these five key goals. Increase new industry specific website traffic. Increase potential leads for the business Increase the number of conversions Increase the revenue generated and Maintain and increase brand visibility Our Solution Decrease the number of impressions lost due to poor quality scores on ads an increase across the board rankings for critical keywords, supported by relevant goal driven content. A comprehensive Quality score analysis was done, with the aim to increase ads click through rates. This was supported on an SEO level by a competitive gap analysis designed to help us find keywords that their competitors were ranking for that they were not. While we wanted to increase the total impression share due to the client’s budget constraints, we also made sure to drive the most relevant traffic to the most suited landing pages to increase engagement and conversions. The Results The results of the initial campaigns and SEO have been fantastic, seeing steady increases month over month. We continue to evolve this strategy. ### CourierIt - WooCommerce Shipping Plugin Courierit is an innovative courier company in South Africa. Their success is based on its ability to identify and understand its client’s needs, fulfil and maintain service levels and continuously adapt and develop systems to fulfil all requirements. They have more than 1,200 people in over 15 locations serving the local, regional and global real courier and logistics needs of those clients, with specific reference to: delivery / collection standards, timeous proof of delivery and exceptional customer relations. Big Web Media was tasked to develop the 2nd and 3rd generation of their WooCommerce Shipping plugin to suport versions 3.4 and upwards. We continue to development the plugin as new needs arise and offer on-going support of the plugin to them and their clients. ### Visa Logistics - WordPress Development Services Visa Logistics is a professional Visa Facilitation and document verification services firm specialising in Police Clearance Certificates, document attestation and Visa Applications. They have office all across South Africa serving the local, regional and international document and visa needs of those clients, growing their company in the process. Visa Logistics have partnered with Big Web Media since 2016 and we continue working together delivering design, development and on-going support services for all of their WordPress websites.   Our tasks and responsibilities Design, development, support and maintenance of bespoke WordPress themes Development of new wordpress websites User tracking Hosting and server management Integration and support of 3rd party services Proactive website maintenance   KPIs that Big Web Media is measured against: Provide fast response times Thorough quality assurance (QA) Fast development ### Cirrus Water Brand and Website Refresh The Client: Cirrus Water provides an eco-friendly solution for producing great tasting, pure and fresh drinking water by capturing atmospheric vapor and through condensation turning it into clean potable water. Their water generating machines can be used at home and across a diverse range of industries and sectors. Objectives Update site content to more effectively target primary audiences. Improve overall site architecture and navigation to enable easier browsing and a more frictionless experience. Drive awareness and understanding to the product through SEO strategy and content marketing. Revise and rebrand content to support key messages and feature projects, research, design, and innovation. Develop an infrastructure allowing continuous improvement and customization in a straightforward WordPress CMS. Responsive design that supports a seamless mobile experience. The Result: Organic Search Traffic: + 45 % Year-over-Year Website Conversions +195% Year-over-Year Pageviews + 36 % Year-over-Year ### Industry Recognitions - Top Technology information and internet companies - Big Web Media a Top Rated Digital Agency in Cape ## Key Clients - Affinity Health ## Packages ## Locations (2) ### Cape Town, South Africa (Headquarters) - 68 Bree Street - Cape Town, WC 8000 - South Africa - 2 - 5 employees - Phone: 087 820 7175 ### Johannesburg, South Africa - 17 Baker Street - Johannesburg, GT 2196 - South Africa - 6 - 9 employees - Phone: 087 820 7175 ## Contact Big Web Media [Send a message](https://clutch.co/profile/big-web-media) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/big-web-media/) - [Facebook](https://www.facebook.com/BigWebMedia)