What evidence can you share that demonstrates the impact of the engagement?
Big Sea is the absolute best partner I've ever worked with. They haven’t let us down once over our 10-year partnership. Monthly reports detail our inbound web traffic. Since we started working with Big Sea, this figure has increased annually by 10%-15%. Clients can test products at our storefront in Sedona, but sales come almost exclusively through our site. Our business couldn’t exist without them.
The quality of their work is the absolute best. On a scale from 1-10, I’d rate it a million. All our customers tell us we have the best essential oils website online. They’ve found it beautifully designed, precisely informative, easy to navigate. It's especially fantastic how each high-caliber page they design looks so distinct. Using an elegant, concise copywriting style, they perfectly encapsulated our brand's personality on both platforms.
How did Big Sea perform from a project management standpoint?
We use Basecamp to organize the project. They included each relevant party in email correspondence. The team attentive and accessible around the clock. We always get a response within five minutes. For urgent matters, they even work after business hours despite a three-hour time difference. I’ve never seen them act doubtful about fulfilling our requirements. Big Sea can overcome any challenge and won't stop trying until they succeed.
What did you find most impressive about them?
Big Sea is dependable and creative. The team’s numerous resources each offers uniquely excellent ideas. Synergistically, this range of opinions and expertise helps us make the best choice every time. They've consistently shown tremendous integrity. As an online-only brand, their dependability and attentiveness are key to our success. The quality of their work is unsurpassable.
Are there any areas they could improve?
Do you have any advice for potential customers?
My main tip is to be as open, honest, and forthcoming as possible. Clearly identifying your exact goals will help you succeed the first time around.